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TownePlace Suites by Marriott Jacksonville

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400 Northwest Drive, Jacksonville, NC 28546
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TownePlace Suites by Marriott Jacksonville
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TownePlace Suites by Marriott Jacksonville
TownePlace Suites by Marriott Jacksonville
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90 Reviews from our TripAdvisor Community

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Traveler rating
    39
    39
    4
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    2
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32
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31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (21)
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Miami, Florida
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel when visiting a friend. We rented the 2 bedroom suite and it was spacious to fit our needs. The only downside was that it had one bathroom, but we managed just fine. The hotel staff was extremely nice and helpful. Their continental breakfast was good, they have a waffle maker so that was a plus!... More 

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you so much for your comments on Trip Advisor. We are happy when our guest are happy. I can't wait to share your comments with my associates. Hope to see you again soon. Anette Houle/General Manager More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have read a lot of reviews on this hotel and am go glad we chose this one to stay while visiting our Marine son. We had a 2 bedroom suite so our son could stay with us over the weekend. The hotel and room were clean, the staff was very friendly, the kitchen was a great addition. I have... More 

Was this review helpful? Yes
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Cheryl. Thank you for thaking time to share your experience at our TownePlace Suites on Trip Advisor. We work hard to make our guest feel at home,for us this is home as well. We all love our visitors to become part of our family. Looking forward to your next visit, please stop by my office and say hello. Anette... More 

Hamilton, Ohio
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago

I arrived at the hotel Wednesday night/Thursday morning. The staff is outstanding. They absolutely went above and beyond. Without a doubt, the BEST customer service I've ever experienced at a hotel. The hotel is very clean. I booked the 2 bedroom suite. Awesome is an understatement. Beds were amazingly comfortable. TVs in the bedrooms and the living room. The kitchenette... More 

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Tammy, thank you for taking the time to review on TownePlace Suites on Trip Advisor. We truly appreciate your comments. I can't wait to share them with my staff. We all hope to see you again in the near future. Anette Houle General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wonderful stay! Sandra - I can't say enough great things about! She took her time to show me maps of Fort Macon and suggested several different family friendly places we could visit while in town. Natasha was super checking us in, she was so busy and by herself but kept a great attitude the whole time. And Christina in the... More 

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you so much for taking time out of your day to write such a great review. I am going to share it with all mu associates. We all hope to see you at our TownePlace suites in the near future. Anette houle General Manager More 

Central Coast, CA.
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 28, 2015

After flying from California to Jacksonville, North Carolina to visit our Godson and his family, my wife and I stayed overnight at the TownPlace Suites. The facility was clean, our room was nice, bed was comfortable and we got a good night's rest and sleep. The staff were friendly and helpful. The rates were fair and reasonable. This is a... More 

Was this review helpful? Yes 1
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service.... More 

Tolland, CT
Level Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed March 19, 2015

Overall very average, the advantage was that there are two bedrooms with separate heat controls and separate TVs. The main are has a full kitchen and a pull out sofa. My issue with the room was the smell when we walked in. It smelled like cooking grease. The room itself was not that clean either. The sofa was disgusting it... More 

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for your feedback and for taking time out of your day to review our property. I will pass you input along to the proper organizations. I do apologize for the inconvenience and would like for you to give us another chance after our renovation. More 

Durham, Maine
Level Contributor
152 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed February 15, 2015

We really enjoyed our stay here. The bed was one the the comfiest we have encountered anywhere. Everything was clean, and the room had all the necessary amenities and then some. Breakfast was good. Check-in was fast, friendly, and efficient. We'd stay here again.

Was this review helpful? Yes
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville. We appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit... More 

1 review
5 of 5 stars Reviewed February 13, 2015

I had a wonderful stay from housekeeping to front desk Toni Ms Cindy Bella Marina Trey Also one other African American beautiful lady that gave me directions to town center.. I will stay again when I am visiting Jacksonville in the future

Was this review helpful? Yes
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service.... More 

Dumfries, Virginia
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 12, 2015

I had good rest, the beds were comfy. The breakfast was a solid continental style accommodation. The coffee was pretty good but they had donuts which I appreciated. The only down side is the Marriott rewards points I received for this stay were half of what I received when staying at a Fairfield inn which was a mile down the... More 

Was this review helpful? Yes
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. Thank you again for your time and come visit us again soon! Sincerely, Natalie Tayman More 

1 review
5 of 5 stars Reviewed January 19, 2015

We stayed in one of the two bedroom suites. The room was quite spacious with a full mini kitchen and the televisions. The pros definitely outweigh any negatives which were minor. The room was spotless! That's a major plus. The beds were EXTREMELY comfortable. There was a soda bed in the livingroom for my daughter; however the front desk clerk... More 

Was this review helpful? Yes
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and... More 

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