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TownePlace Suites by Marriott Jacksonville

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400 Northwest Drive, Jacksonville, NC 28546
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1 room 1 adult
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TownePlace Suites by Marriott Jacksonville
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117 Reviews from our TripAdvisor Community

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Morrisville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It had great ratings for a good reason, BEST STAFF IN TOWN. People was great. From the moment we arrived after a long drive. We were greeted with a smile and I believe her name was Natalie. Our room was ready. I book a 2 bedroom Suite. The Hotel is in need on renovation but impeccable when it comes to... More 

Helpful?
1 Thank Jossie K
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Jossie, Thank you very much for your comments on Trip Advisor. We appreciate you taking the time to do that and we hope to see you again soon. I will definitely share your comments with my staff they will be excited that our extended family (you) were happy with your stay. Sincerely, Anette Houle/GM More 

Jacksonville, North Carolina
Level Contributor
161 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here to be near restaurants etc after a night out on town. Marriott doesn't disappoint. Rooms always clean and comfortable, staff friendly and pleasant. I wouldn't hesitate to stay here again. And great bonus was having the hot breakfast to boot

Helpful?
1 Thank NeeNee717
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Great Place, We just wanted to say thank you for choosing our TownePlace Suites in Jacksonville, NC. We hope you felt like family, that is our goal. We also hope you will return in the near future. I am so happy to share your comments with my staff. Happy New Year, Anette Houle/GM More 

Charlotte, North Carolina, United States
Level Contributor
248 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed January 2, 2016

Consider this when booking a Marriott chain hotel. If it is priced lower than the others by $10 or more and it is NOT a Fairfield then chances are there is a reason either they are doing a renovation or need one according to Marriott standards.. Not to say that the hotel is gross, because having stayed at other cheap... More 

Helpful?
1 Thank Valerie D
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Guest, Thank you very much for your comments but most of all thank you for choosing our TownePlace Suites. We realize you have several choices in Jacksonville, NC and we are grateful you chose us. I am going to share your comments with my staff and we hope to see you again. Maybe after our renovation is complete. Sincerely,... More 

Raleigh, North Carolina
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 19, 2015

Stayed here last night after attending our grandson's basketball game in Richlands so we wouldn't have to make to 2 hr drive back to Raleigh. We should have made the drive. As soon as we walked into our 2 bedroom suite we saw a roach crawling in the sink. My husband washed it down the drain and a few minutes... More 

Helpful?
4 Thank SharonCannon
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for taking the time to review our hotel in regards to your recent stay at the TownePlace Suites Jacksonville. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel... More 

HARRISBURG
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 7, 2015 via mobile

Such a pleasant stay. The staff went above and beyond to make it the best.. we went to spend Thanksgiving with our son whom is stationed there. I thought I booked the room with the full kitchen. When I didn't and went to ask questions about if the microwave would handle cooking my dressing, the general manager first thought was... More 

Helpful?
1 Thank BONNIE B
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Bonnie, Thank you for taking the time to make comments on Trip Advisor. I will certainly share these with my staff. we are so happy you had a wonderful Thanksgiving and that we took good care of you. After all you are family now. We hope you will come see us for Christmas. If not we wish you a... More 

Southampton, New York
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 30, 2015 via mobile

First let me start with the two positive aspects about my stay here, 1. They let me check in early and 2. They let me have a late checkout, other than that it has been a disaster. First day, the young lady at the front desk seemed as thou she didn't know what she was doing, she just asked for... More 

Helpful?
1 Thank Katie110514
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for taking the time to complete a review in regards to your recent stay at the TownePlace Suites Jacksonville. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the condition of the chair and your housekeeping... More 

Jacksonville, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 20, 2015

This hotel has some of the best staff I have ever met. Everyone is very cheerful, helpful and extreamly kind. We have been here for 3 weeks and the staff all know my family and even our dogs names from the house keepers to the management. We feel like it is a family. The hotel staff helped us get our... More 

Helpful?
1 Thank Brandy L
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Brandi, Thank you for taking time out of your busy schedule to post your comments on Trip Advisor. We really feel like your extended family. I can't wait to share your comment with my staff. Hope to meet more of your family when they come to visit with you all. Again thank you. Anette Houle/General Manager More 

Jacksonville, North Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed November 20, 2015

This has been a stressful time for my family as we transition from our old house to a new home. The staff has been amazing, maintenance, housekeepers, front desk ladies and management all have treated us like family. We have been staying for 3 weeks so far. We know the staff by first name and they even know our dogs... More 

Helpful?
Thank Tim L
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you so much for your wonderful review. I can't wait to share it with my staff. Our TownePlace Suites by Marriott is all about our guest feeling like they are home away from home, so thank you for tagging your review with those words. We can't wait to see you all again. Anette Houle/ General Manager More 

Frederica De.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 9, 2015

Awesome hotel, very friendly staff, great rooms, and very comfortable beds. The staff here made you feel like you were family. Very good restaurants everywhere. Love this hotel. Close to beaches, shopping, and many festivals throughout the year.

Helpful?
1 Thank poppopw816
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear NC Seafood Festival guest, Thank you very much for your comments on Trip Advisor, I can't wait to share them with my staff. We are excited you felt like family because that is our goal. We all hope to see you again in the near future. Thank you for choosing our TownePlace Suites for your lodging needs. Sincerely, Anette... More 

Felton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 7, 2015 via mobile

The staff at this hotel were so friendly and helpful! I was greeted with a smile every time I came in or left. They were always asking what more they could do. The room was perfect! High quality shampoo and conditioner thankfully since I forgot mine! Had an amazing breakfast each morning and with such a variety I didn't have... More 

Helpful?
1 Thank Florence H
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Seafood Festival, We just wanted to take a minute to thank you for writting a review on Trip Advisor. we love hearing from our guests. We know the weather wasn't very good for the festival but I understand you had a good time in spite of the bad weather. Thank you for the compliments and I will share them... More 

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