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All 26 Jacksonville hotels

TownePlace Suites by Marriott Jacksonville

2.5 of 5 Hotel   |   400 Northwest Drive, Jacksonville, NC 28546
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88%
Ranked #9 of 26 hotels in Jacksonville
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 weeks ago
Chris_S417 New Martinsville, West Virginia
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67 people have reviewed this hotel

Traveler rating
    29
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    2
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
New Martinsville, West Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff at this hotel are super friendly and helpful. I plan to stay there again on my return trip to NC. The rooms are nice and clean. The breakfast is very good. The hotel is in a quiet area and is geared more toward families.

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you so much for taking the time to write such a nice review, We take pride in our property and want every guest to feel as they are at their home away from home. My staff and I realize you have several options in our fair city so thank you for choosing our TownePlace Suites by Marriott. See you... More

Atlanta, Georgia
1 review
4 of 5 stars Reviewed February 11, 2014

I was here for the weekend visiting my fiance who stays on base at Came Lejeune Feb 7th-10th. Checked in at Midnight the night before and the front desk clerk was more than helpful with that process. The room was comfortable and i really loved the on the wall thermostat versus just the box on the wall. Wasn't expecting housekeeping... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Lauren, Thank you for taking the time out of your day to write a review for our Jacksonville, NC TownePlace Suites and for becoming part of out family. We all hope you enjoyed your stay with us as much as we enjoyed having you here. We really enjoy meeting people who like us work for Marriott. We hope to... More

Greenville, North Carolina
Contributor
16 reviews 16 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 25, 2014

I have stayed at TownePlace Suites in Jacksonville 3 times in the last few months for work. The property is “typical” TP location. I have stayed in one-bedroom and studio rooms. The rooms are fully stocked (kitchen area). The décor is in good shape and is great place to stay for overnight and/or extended stay. The facility has small gym... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you so much for taking time out of your day to write a review for our property. We take pride in treating our guest like they are family and we appreciate your comments. We know you have many choices in Jacksonville, NC thank you for choosing our TPS. Anette GM More

Brunswick, Ohio
1 review
5 of 5 stars Reviewed January 21, 2014

We enjoyed our stay here. The staff was friendly and helpful. We especially enjoyed the morning breakfast with the hostess, Kristina. She was wonderful! Our first morning there, Kristina was quick to explain all the food choices in the breakfast area. She was very attentive and kept busy keeping the area clean and stocked. Every morning she was always smiling... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Guest, Thank you first for choosing to be a part of our TownePlace Suites family. We realize you have many choices in Jacksonville for your lodging needs and we are very thankful you choose to stay with us. Secondly, thank you for taking the time to write such a nice review, we really appreciate it. Kristina is a keeper,... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2014

This is one of the best hotels in Jacksonville. True it shows some signs of its age, but none so offensive as to warrant the slams delivered by some of the other reviewers here. The facility is well kept and the staff present the courtesy and professionalism expected by anyone who knows why the choose Marriott. To Melody at the... More

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TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Jacob, I can't thank you enough for your accolades. We really strive to be Marriott's best TownePlace Suites but even more important we want our guest to feel at home, part of our TPS family. You are so important to us and I am proud my associates to such good care of you. Thank you so much for taking... More

Clinton Township, Michigan
1 review
2 of 5 stars Reviewed January 9, 2014

I was in town recently on business for a two night stay and to say I was disappointed is an understatement. I've stayed at four different hotels in the city of Jacksonville, NC and this was by far the worst experience I've had. - First off, this hotel is extremely run down. There are visible holes in the carpeting in... More

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TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Very disappointing, First allow me to thank you for taking time out of your day to write a review. We really appreciate our guest letting us know about their stay. I apologize that your stay was disappointing we are never happy to hear that from our guest. If there is anything I can do to make it better please... More

Westminster
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 3, 2013

We stayed in this hotel just one night four years ago when it was new. Of course it was great. We just returned from a five night stay. The staff is very friendly and accommodating. The rooms needs better touch-up paint. There were massive cob-webs in the closet and several in the upper corners in the bathroom. It just needs... More

Was this review helpful? Yes
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

I am sorry you were disappointed in my property. We do work very hard to get things right, sometimes we do make mistakes. If there is any way I can be of assistance please feel free to call and I will do what it takes to get it right. Anette General Manager More

Hopatcong, NJ
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 14, 2013

I don't understand all the good reviews for this hotel. We stayed here in late August for 1 night, after our daughter ran in a night marathon in Holly Ridge. We arrived after midnight and the front desk clerk was very nice, but in the first room we were put in, the sofa bed would not open. It was so... More

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TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Bond Family, I would like to apologize for your inconvenience at our TownePlace Suites and say I am so disappointed you didn't enjoy your stay with us. We pride ourselves in striving to be the best and I am sorry we didn't meet those expectation during your visit. If you ever visit Jacksonville, NC again I hope you will... More

Port Richey, Florida, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

My wife & I stayed here for 4 nights recently. We had our 2 dogs with us. This was our second time staying here & I felt I needed to write a review. Our first stay was as wonderful as this one. I must say this is the best hotel in the area, especially if you are bringing your four... More

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TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Richard N. It was very nice to read your review on Trip Advisor. I wanted to say thank you for taking the time to do that. I also would like to thank you for choosing our TownePlace Suites by Marriott. We all realize that you have many choices in Jacksonville, NC and we want you to know we are... More

Jacksonville, North Carolina
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2013

I travel a lot which means I live in and out of hotels for months at a time and without an doubt I prefer Marriott all of which are good however what separates this hotel is the attention to details,and the staff starting with Gayle Alvis you would be hard pressed to find a better human being in your life... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

What can I say, we miss you too. You are such an important part of our family. Thank you for your reviews, we all appreciate it. Please come back and visit us soon. Anette General Manager More

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Additional Information about TownePlace Suites by Marriott Jacksonville

Also Known As:
Towneplace Suites By Marriott Jacksonville Hotel Jacksonville
Towneplace Suites By Marriott Jacksonville Hotel
Address: 400 Northwest Drive, Jacksonville, NC 28546
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites by Marriott Jacksonville 2.5*
Official Description (provided by the hotel):
Whether traveling to the Jacksonville area on military or government business at Camp Lejeune, New River Air Station, or Camp Geiger, or leisurely visiting Wilmington, Emerald Isle, and Surf City, we are the perfect place to stay. We are centrally located to several area companies and local attractions; shopping, dining and entertainment are only 2 miles away and coastal beaches just a 30 minute drive. ... more   less 
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