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TownePlace Suites by Marriott Jacksonville

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400 Northwest Drive, Jacksonville, NC 28546
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TownePlace Suites by Marriott Jacksonville
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TownePlace Suites by Marriott Jacksonville
TownePlace Suites by Marriott Jacksonville
TownePlace Suites by Marriott Jacksonville
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86 reviews from our community

Traveler rating
    36
    38
    4
    6
    2
See reviews for
29
13
8
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Central Coast, CA.
Contributor
13 reviews 13 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 28, 2015

After flying from California to Jacksonville, North Carolina to visit our Godson and his family, my wife and I stayed overnight at the TownPlace Suites. The facility was clean, our room was nice, bed was comfortable and we got a good night's rest and sleep. The staff were friendly and helpful. The rates were fair and reasonable. This is a... More 

Was this review helpful? Yes 1
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service.... More 

Tolland, CT
Top Contributor
86 reviews 86 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed March 19, 2015

Overall very average, the advantage was that there are two bedrooms with separate heat controls and separate TVs. The main are has a full kitchen and a pull out sofa. My issue with the room was the smell when we walked in. It smelled like cooking grease. The room itself was not that clean either. The sofa was disgusting it... More 

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TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for your feedback and for taking time out of your day to review our property. I will pass you input along to the proper organizations. I do apologize for the inconvenience and would like for you to give us another chance after our renovation. More 

Durham, Maine
Top Contributor
145 reviews 145 reviews
50 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed February 15, 2015

We really enjoyed our stay here. The bed was one the the comfiest we have encountered anywhere. Everything was clean, and the room had all the necessary amenities and then some. Breakfast was good. Check-in was fast, friendly, and efficient. We'd stay here again.

Was this review helpful? Yes
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville. We appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit... More 

1 review
5 of 5 stars Reviewed February 13, 2015

I had a wonderful stay from housekeeping to front desk Toni Ms Cindy Bella Marina Trey Also one other African American beautiful lady that gave me directions to town center.. I will stay again when I am visiting Jacksonville in the future

Was this review helpful? Yes
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service.... More 

Dumfries, Virginia
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 12, 2015

I had good rest, the beds were comfy. The breakfast was a solid continental style accommodation. The coffee was pretty good but they had donuts which I appreciated. The only down side is the Marriott rewards points I received for this stay were half of what I received when staying at a Fairfield inn which was a mile down the... More 

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TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. Thank you again for your time and come visit us again soon! Sincerely, Natalie Tayman More 

1 review
5 of 5 stars Reviewed January 19, 2015

We stayed in one of the two bedroom suites. The room was quite spacious with a full mini kitchen and the televisions. The pros definitely outweigh any negatives which were minor. The room was spotless! That's a major plus. The beds were EXTREMELY comfortable. There was a soda bed in the livingroom for my daughter; however the front desk clerk... More 

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TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and... More 

Erie, Pennsylvania
Top Contributor
70 reviews 70 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 8, 2015

This place gave us what we needed. A place to sleep. We are diehard Marriott people, but when we read "pet-friendly", i guess that we truly did not expect for there to be a MULTITUDE of dogs at the place! The most irritating, was the dog that was in the room right across the hall from us. It barked alot.... More 

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TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear guest, You are correct we are a pet friendly hotel. All TownePlace Suites' by Marriott are pet friendly due to being an extended stay property. Many people have pets and when they are moving here usually due to Marine Corps orders they bring their pets. Along with being an extended stay property, which means many people stay for months... More 

Wilson, North Carolina
Top Contributor
82 reviews 82 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 12, 2014

Other than the view, the room is fine. I guess when you use points you are given a second rate room. Oh well. At least the purpose if my visit - job interview was a better view. The breakfast was limited but okay. Residence Inn is still my first preference.

Was this review helpful? Yes
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a valued guest, we appreciate your feedback. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

Fayetteville, North Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 11, 2014

The Studio King I had was clean, spacious and fully stocked with all the necessities I needed for cooking my own meals. If there was anything I needed from the front desk it was brought immediately to my room (dish-washing powder, extra glassware, towels, etc...). The wireless access was expedient, so no worries there folks! Waffles, fresh fruit, yogurt and... More 

Was this review helpful? Yes
TPSJax, Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for sharing your experience at the TownePlace Suites Jacksonville. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for... More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2014

Very friendly stay and very helpful staff. They are building a lot of new restaurants and this is close to shopping. It's close but not to close to Camp Lejeune. They is alot of traffic near the base.

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you for choosing our TownePlace Suites for your visit to Jacksonville, NC. We appreciate your business. I'd also like to thank you for your positive comments for others to see and I will share them with my associates. Happy Holidays, Anette More 

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