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All 27 Jacksonville hotels

TownePlace Suites by Marriott Jacksonville

2.5 of 5 Hotel   |   400 Northwest Drive, Jacksonville, NC 28546
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87%
Ranked #11 of 27 hotels in Jacksonville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
MommyFuller Washington DC, District of Columbia
  • Reviews (71)
  • Photos (52)
  • Amenities
  • Q&A
  • Room tips (11)
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71 people have reviewed this hotel

Traveler rating
    31
    31
    2
    5
    2
See reviews for
26
10
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25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here for two nights while visiting our son at camp Geiger. The GM was fantastic. All the staff was very nice. The hotel was clean and the bed was comfortable. We were very happy with our stay.

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Mommy Fuller, I just wanted to thank you for your comments on Trip Advisor. My staff and I are very grateful, we know you have several choices in Jacksonville and we are happy you chose our TownePlace Suites. We would also like you to thank your son for his service. Hope we see you again on your next visit.... More

Tinley Park
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I am in the Navy Reserves and was in Jacksonville for the first time. I was working at Camp Lejeune for my two week annual training. The staff was very helpful and polite. They went out of their way every day. Even when I had problems with my door, they went out of their way to make me comfortable while... More

Was this review helpful? Yes 1
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Lcdrjoy, Thank you so much for taking time to post your review on Trip Advisor. We are very happy you enjoyed your stay and we hope to see you again in the future. Everyone on my staff would also like me to thank you for your service to our country and thank you for our freedom. If there is... More

Lexington SC
Top Contributor
72 reviews 72 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 4, 2014

My mom and I were visiting family in Jacksonville. We were very warmly greeted from the time we arrived until we left. I have travelled all over the world and was treated superbly at this hotel. Yes, the hotel may be old but everything is up to Marriott standards. I would definitely stay here again. The people working at this... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you so much for taking time out of your day to write such a nice review. We take pride in our property and want every guest to feel as they are at their home away from home. My staff and I realize you have many choices in Jacksonville so thank you for choosing our TownePlace Suites. Hope to see... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 7, 2014 via mobile

The room was spacious, the staff friendly and the wifi very good. The breakfast was Meh (subpar for this level) and the decor very 70's with golds and bronze. Most disturbing was that one member of our party arrived late (different flight) and, despite having a guaranteed reservation, was told the hotel was oversold. He was found a room at... More

Was this review helpful? Yes 1
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Cahrlierok, Please allow me to apologize for your inconvenience. We try very hard to meet and exceed Marriott standards and it seems we did not live up to your expectations. If you wish to give us another chance please contact me at our TownePlace Suites and I will be happy to make this up to you. Sincerely Anette Houle... More

New Martinsville, West Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2014

The staff at this hotel are super friendly and helpful. I plan to stay there again on my return trip to NC. The rooms are nice and clean. The breakfast is very good. The hotel is in a quiet area and is geared more toward families.

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you so much for taking the time to write such a nice review, We take pride in our property and want every guest to feel as they are at their home away from home. My staff and I realize you have several options in our fair city so thank you for choosing our TownePlace Suites by Marriott. See you... More

Atlanta, Georgia
1 review
4 of 5 stars Reviewed February 11, 2014

I was here for the weekend visiting my fiance who stays on base at Came Lejeune Feb 7th-10th. Checked in at Midnight the night before and the front desk clerk was more than helpful with that process. The room was comfortable and i really loved the on the wall thermostat versus just the box on the wall. Wasn't expecting housekeeping... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Lauren, Thank you for taking the time out of your day to write a review for our Jacksonville, NC TownePlace Suites and for becoming part of out family. We all hope you enjoyed your stay with us as much as we enjoyed having you here. We really enjoy meeting people who like us work for Marriott. We hope to... More

Greenville, North Carolina
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 25, 2014

I have stayed at TownePlace Suites in Jacksonville 3 times in the last few months for work. The property is “typical” TP location. I have stayed in one-bedroom and studio rooms. The rooms are fully stocked (kitchen area). The décor is in good shape and is great place to stay for overnight and/or extended stay. The facility has small gym... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you so much for taking time out of your day to write a review for our property. We take pride in treating our guest like they are family and we appreciate your comments. We know you have many choices in Jacksonville, NC thank you for choosing our TPS. Anette GM More

Brunswick, Ohio
1 review
5 of 5 stars Reviewed January 21, 2014

We enjoyed our stay here. The staff was friendly and helpful. We especially enjoyed the morning breakfast with the hostess, Kristina. She was wonderful! Our first morning there, Kristina was quick to explain all the food choices in the breakfast area. She was very attentive and kept busy keeping the area clean and stocked. Every morning she was always smiling... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Guest, Thank you first for choosing to be a part of our TownePlace Suites family. We realize you have many choices in Jacksonville for your lodging needs and we are very thankful you choose to stay with us. Secondly, thank you for taking the time to write such a nice review, we really appreciate it. Kristina is a keeper,... More

1 review
5 of 5 stars Reviewed January 17, 2014

This is one of the best hotels in Jacksonville. True it shows some signs of its age, but none so offensive as to warrant the slams delivered by some of the other reviewers here. The facility is well kept and the staff present the courtesy and professionalism expected by anyone who knows why the choose Marriott. To Melody at the... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Jacob, I can't thank you enough for your accolades. We really strive to be Marriott's best TownePlace Suites but even more important we want our guest to feel at home, part of our TPS family. You are so important to us and I am proud my associates to such good care of you. Thank you so much for taking... More

Clinton Township, Michigan
1 review
2 of 5 stars Reviewed January 9, 2014

I was in town recently on business for a two night stay and to say I was disappointed is an understatement. I've stayed at four different hotels in the city of Jacksonville, NC and this was by far the worst experience I've had. - First off, this hotel is extremely run down. There are visible holes in the carpeting in... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Very disappointing, First allow me to thank you for taking time out of your day to write a review. We really appreciate our guest letting us know about their stay. I apologize that your stay was disappointing we are never happy to hear that from our guest. If there is anything I can do to make it better please... More

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Additional Information about TownePlace Suites by Marriott Jacksonville

Address: 400 Northwest Drive, Jacksonville, NC 28546
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites by Marriott Jacksonville 2.5*
Reservation Options:
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Also Known As:
Towneplace Suites By Marriott Jacksonville Hotel Jacksonville

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Jacksonville
Hotel Class
Official Description (provided by the hotel)
Whether traveling to the Jacksonville area on military or government business at Camp Lejeune, New River Air Station, or Camp Geiger, or leisurely visiting Wilmington, Emerald Isle, and Surf City, we are the perfect place to stay. We are centrally located to several area companies and local attractions; shopping, dining and entertainment are only 2 miles away and coastal beaches just a 30 minute drive. ... more   less 
Number of rooms
86

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