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TownePlace Suites by Marriott Jacksonville

2.5 of 5 400 Northwest Drive, Jacksonville, NC 28546
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Certificate of Excellence 2014
TownePlace Suites by Marriott Jacksonville
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TownePlace Suites by Marriott Jacksonville
TownePlace Suites by Marriott Jacksonville
TownePlace Suites by Marriott Jacksonville
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75 reviews from our community

Traveler rating
    33
    33
    2
    5
    2
See reviews for
28
10
8
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Brooksville, Florida, United States
1 review
5 of 5 stars Reviewed 1 week ago

this hotel was exceptionally clean and beautiful inside and out and when I say super pet friendly it really really was. we were given when we checked in a baggie of dog treats a list of pet friendly places in the area and a complete list of vets in the area. we had complete use of the elevators or stairs.... More

Was this review helpful? Yes
TPSJax, Front Office Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Tammy, Thank you for your review on trip advisor. We are delighted that you had a good stay with us. We do pride ourselves on being pet friendly without breed restrictions and welcome our furry family members. We understand how hard it is to leave them behind when you have to travel. We hope to see you again the next... More

Atlanta, United States
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 2, 2014

Nice 2 bedroom suite for the price. Heidi was exceptional and so was Ashley. The location is central to mostly everything. The rooms could be a little bit more cleaner and the upkeep of the furniture in the rooms was run down. Breakfast is convenient but limited. Some staff go the extra mile others will not even bring you towels... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Menorca, Thank you so much for choosing our TownePlace Suites for your lodging needs during your visit to Jacksonville. We are truly grateful that you choose our property. I would also like to thank you for taking time to write a Trip Advisor comment we realize how busy people are and want you to know we appreciate your comments. I... More

Wilmington, North Carolina
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 16, 2014

This hotel was very comfortable. The king-size bed with comforter was great, as were the other room accommodations. Although the pool was quite small, the exercise room was very good, with new equipment. The breakfast was a little light on protein, but always-available coffee in the lobby was a nice touch. I would especially recommend it for business or solo... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dan, Thank you so much for choosing our TownePlace Suites for your visit to Jacksonville. We also would like to thank you for taking the time out of your day to write a review on Trip Advisor. We want all our guest to feel like part of our family, so in saying that we want to say we hope to... More

Greenland, New Hampshire
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 12, 2014

Greeting by desk clerk was very upbeat.A+++ Room was what I needed to accomplish the work I had to do while I was on the road. WIRED INTERNET ACCESS! A+++. Kitchen layout and equipment was very helpful during the stay. HVAC - very good. Breakfast and the Kitchen Staff A+++, it is a small area, but it is stocked so... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Michael, Thank you so much for taking time out of your day to do a survey on Trip Advisor. I can't wait to share it with my associates. We know that you have many choices in Jacksonville, NC and we want to thank you for choosing us. We hope to see you again on your next trip to our... More

Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2014

We stayed here for two nights while visiting our son at camp Geiger. The GM was fantastic. All the staff was very nice. The hotel was clean and the bed was comfortable. We were very happy with our stay.

Was this review helpful? Yes 1
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Mommy Fuller, I just wanted to thank you for your comments on Trip Advisor. My staff and I are very grateful, we know you have several choices in Jacksonville and we are happy you chose our TownePlace Suites. We would also like you to thank your son for his service. Hope we see you again on your next visit.... More

Tinley Park
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 29, 2014

I am in the Navy Reserves and was in Jacksonville for the first time. I was working at Camp Lejeune for my two week annual training. The staff was very helpful and polite. They went out of their way every day. Even when I had problems with my door, they went out of their way to make me comfortable while... More

Was this review helpful? Yes 1
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Lcdrjoy, Thank you so much for taking time to post your review on Trip Advisor. We are very happy you enjoyed your stay and we hope to see you again in the future. Everyone on my staff would also like me to thank you for your service to our country and thank you for our freedom. If there is... More

Lexington SC
Top Contributor
77 reviews 77 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 4, 2014

My mom and I were visiting family in Jacksonville. We were very warmly greeted from the time we arrived until we left. I have travelled all over the world and was treated superbly at this hotel. Yes, the hotel may be old but everything is up to Marriott standards. I would definitely stay here again. The people working at this... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you so much for taking time out of your day to write such a nice review. We take pride in our property and want every guest to feel as they are at their home away from home. My staff and I realize you have many choices in Jacksonville so thank you for choosing our TownePlace Suites. Hope to see... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 7, 2014 via mobile

The room was spacious, the staff friendly and the wifi very good. The breakfast was Meh (subpar for this level) and the decor very 70's with golds and bronze. Most disturbing was that one member of our party arrived late (different flight) and, despite having a guaranteed reservation, was told the hotel was oversold. He was found a room at... More

Was this review helpful? Yes 1
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Cahrlierok, Please allow me to apologize for your inconvenience. We try very hard to meet and exceed Marriott standards and it seems we did not live up to your expectations. If you wish to give us another chance please contact me at our TownePlace Suites and I will be happy to make this up to you. Sincerely Anette Houle... More

New Martinsville, West Virginia
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 19, 2014

The staff at this hotel are super friendly and helpful. I plan to stay there again on my return trip to NC. The rooms are nice and clean. The breakfast is very good. The hotel is in a quiet area and is geared more toward families.

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Thank you so much for taking the time to write such a nice review, We take pride in our property and want every guest to feel as they are at their home away from home. My staff and I realize you have several options in our fair city so thank you for choosing our TownePlace Suites by Marriott. See you... More

Atlanta, Georgia
1 review
4 of 5 stars Reviewed February 11, 2014

I was here for the weekend visiting my fiance who stays on base at Came Lejeune Feb 7th-10th. Checked in at Midnight the night before and the front desk clerk was more than helpful with that process. The room was comfortable and i really loved the on the wall thermostat versus just the box on the wall. Wasn't expecting housekeeping... More

Was this review helpful? Yes
TPSJax, General Manager at TownePlace Suites by Marriott Jacksonville, responded to this review

Dear Lauren, Thank you for taking the time out of your day to write a review for our Jacksonville, NC TownePlace Suites and for becoming part of out family. We all hope you enjoyed your stay with us as much as we enjoyed having you here. We really enjoy meeting people who like us work for Marriott. We hope to... More

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Additional Information about TownePlace Suites by Marriott Jacksonville

Address: 400 Northwest Drive, Jacksonville, NC 28546
Location: United States > North Carolina > North Carolina Coast > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites by Marriott Jacksonville 2.5*
Number of rooms: 86
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Also Known As:
Towneplace Suites By Marriott Jacksonville Hotel Jacksonville

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