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Residence Inn Charlotte Lake Norman

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16830 Kenton Drive, Huntersville, NC 28078
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Residence Inn Charlotte Lake Norman
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Residence Inn Charlotte Lake Norman
Residence Inn Charlotte Lake Norman
Residence Inn Charlotte Lake Norman
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81 reviews from our community

Traveler rating
    35
    26
    13
    4
    3
See reviews for
40
10
2
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
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    (81)
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    (22)
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    (29)
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Warner Robins, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I've never stayed with a Residence Inn, normally the Courtyard but they were booked on my travel dates. This hotel offered a surprisingly nice breakfast including multiple cooked and hot breakfast choices along with fresh yogurt parfaits. And all of your other usual breakfast items, bagles, cereal, juice bar, coffee, fruit, and waffles. The suite we stayed in was divided... More 

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We've stayed here 4 times while traveling and have never had a bad experience. The place is extreme clean and the staff exceptional. It is about 1 mile off the interstate and has plenty of dining options around. It is a perfect spot to unwind after a long day on the road. Highly recommend staying here.

Was this review helpful? Yes
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

We greatly appreciate your feedback from your recent stay with us Steven W! We know that traveling on the road can make for a long day, so we are glad to hear that you were able to relax and unwind in one of our suites. Thank you for your kind words regarding the staff and cleanliness of the hotel. We... More 

Atlanta, Georgia
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We saw the reviews that said the hotel needs an update. And it does. But what was disappointing to us was the lack of cleanliness, poor maintenance and general lack of attention to detail. From the dirty dishes in the dishwasher, to the leak in the window header, with pealing paint and water stains, to a garbage disposal that didn't... More 

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Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

Thank you for your recent review GoBlueinGA. Yes we are anxiously awaiting a renovation later this year but you are right in that it is no excuse for the lack of cleanliness and attention to detail in the room you stayed in. I sincerely apologize these maintenance and cleanliness issues were overlooked and will discuss this with our team to... More 

Hollywood, Florida
Contributor
11 reviews 11 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 11, 2015

This is the second time we stayed here. It is very nice and is located on the outskirts of a traditional neighborhood development. There are a few restaurants within a 3 minute walking distance although the majoriry are a pleasant 15 minute walking distance away.

Was this review helpful? Yes 1
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

Thank you JackoFL for taking the time to review our hotel! We are happy to hear that you returned to our property and have enjoyed staying with us. We are in a great location being close to a lot of restaurants and shopping. We hope to see you again when you return! More 

Santiago, Chile
Top Contributor
112 reviews 112 reviews
108 hotel reviews
158 helpful votes 158 helpful votes
3 of 5 stars Reviewed February 7, 2015

Pros: • Spacious suites with plenty of room to work, eat, and relax • Abundance of restaurants nearby Cons: • Aging furniture and paper-thin towels • Floral carpets begging for refresh • Limited fitness center equipment • Car required to explore Pleasantville Huntersville could just as be named Pleasantville. There’s an impeccably maintained downtown, or perhaps better described as suburban... More 

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Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

We are happy to hear that you enjoyed the town of Huntersville. There are lots of fun things to do in the area and glad to hear you took advantage of Birkdale Village located less than 1/2 mile from us. There are a lot of shopping and dining options there! Thank you for taking the time to let us know... More 

Bengaluru (Bangalore), India
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 31, 2015

I stayed here for a week and I had the perfect residence inn experience. The proximity of this property to birkdale village is a definite plus. I would recommend this place to anyone looking for an extended stay option with proximity to restaurants and shopping and multiplex

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Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

Thank you Galmyst for your kind feedback! We are happy to hear you had the perfect Residence Inn experience during your recent stay with us. We hope that you return to stay with us whenever you are in the Lake Norman area again! More 

florida
Top Contributor
81 reviews 81 reviews
21 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 10, 2014

The location was a nice tucked away feeling with lovely landscaping. We stayed in room 103 which is a handicap accessible room. Love the layout. Like the kitchen and all the resources to cook an evening meal for ourselves rather than go out after a long drive. Cosmetically there was a tattered bedskirt but nice linens and a clean room.... More 

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Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

We are so glad to hear that you enjoyed your recent stay with us! Thank you for the feedback regarding the lighting. It is definitely something we will look into. We hope that you stay with us again soon when passing through the area! More 

Beaufort, South Carolina
Contributor
17 reviews 17 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 8, 2014

There was really nothing negative to say. The room was spotless, the bed was more comfortable than the Grove Park Inn bed we just stayed at. All staff couldn't be more helpful and friendly. The hot breakfast was exceptional, fresh and delicious.

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Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

Thank you for taking a moment to review our hotel on TripAdvisor! We appreciate the great feedback and are happy you enjoyed your recent stay with us. Hope to see you again soon if your return to the area! More 

thunder bay ontario
Top Contributor
64 reviews 64 reviews
36 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 16, 2014

We stayed here one night. Reception and check in good, outdoor pool and spa in good condition and clean. Rooms clean but a little beat up, especially the bathroom where the shower curtain rod appears to have been ripped off the wall at one point and patched back together ( rather poorly).

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Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor! We are happy to hear that you enjoyed our service and amenities. We are currently in the process of having some of our tub surrounds replaced, so we do apologize for the temporary repair work. We should have this completed soon. We hope to see you again soon... More 

Pittsburgh, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed September 2, 2014

Stayed for two nights. Had problems with the room. The toilet was mildly clogged and leaked a little so it refilled every ten mins or so. The A/c rattled a door to the utility closet every time the compressor turned on. The closet doors would not go on the rails. The shower was pretty small. The room as a whole... More 

Was this review helpful? Yes
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

Thank you for taking the time to share your most recent experience with us. We truly value all our guests feedback and as a valued customer our goal is aimed at providing you with exceptional service! I want to sincerely apologize for the inconsistencies that you noted about your room. We appreciate you bringing these issues to our attention and... More 

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