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Residence Inn Charlotte Lake Norman

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16830 Kenton Drive, Huntersville, NC 28078
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Residence Inn Charlotte Lake Norman
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Residence Inn Charlotte Lake Norman
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86 Reviews from our TripAdvisor Community

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Traveler rating
    37
    27
    13
    5
    4
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43
10
2
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (86)
  • Mar-May only
    (25)
  • Jun-Aug only
    (31)
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    (14)
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    (16)
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North Kingstown, Rhode Island
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This place was ok for a few years in a pinch. This area affords NO high end hotels. This residence inn was "passable" when new. However, saying it's rundown is kind. Smelly (combination of cigarettes, spray to cover up cigarette smoke and wet dog). I pulled the mattress away from headboard to do my regular "bed bug check" and grossly... More 

Was this review helpful? Yes 2
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

We are sorry to hear about your negative experience during your recent stay with us, Anetteemiriam. Unfortunately there are no full service hotels in the area but we are undergoing a full renovation later this year and hope that you will give us another chance if your travels bring you back to the Lake Norman area next year! More 

Bakersfield, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 nights with my husband, daughter, and father. Booked a 2 bedroom suite; room 307. While I was happy with the location of the hotel (it's close to everything!) our room was one of the dirtiest I've ever seen at a Marriott property. Other hotels in the area were sold out, otherwise we would have moved. The... More 

Was this review helpful? Yes 1
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

Thank you KStephen6 for your feedback regarding your recent stay. I am truly sorry we did not meet your expectations or ours. We are diligently working to address the issues you noted in your room as well as others at this time. Cleanliness is a top priority and I am disappointed that did not show during your stay. We hope... More 

Hickory, North Carolina
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I arrived for a 2 night business related trip on a Wednesday. To my surprise, there was free wine, beer and snacks in the lobby for the guests. This is only available Mon-Wed nights I was told. This property rates as good or better than any of the Hampton Inn properties I have visited. I was surprised there is no... More 

Was this review helpful? Yes
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

Thank you Bill M for the great feedback regarding your recent stay with us in Lake Norman! We are excited about our new RI Mix every Monday-Wednesday nights including premium beer on tap. It's a great way to spend your evenings after work and mingle with other guests! We are happy to hear you will look for Residence Inns wherever... More 

1 review
5 of 5 stars Reviewed May 3, 2015

Clean, safe, and friendly. Breakfast on Sunday morning was the best with Ms Cynthia running the kitchen. It was quite busy and she took time to make sure everyone was greeted and taken care of. Her smile and service were phenomenal. I'd stay again - just because of her!

Was this review helpful? Yes
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

We are happy to hear you enjoyed your recent stay with us MsMarlier! Cynthia is a great asset to our team and I have been lucky to have worked with her for over 8 years now. She takes great pride in her job and makes sure all of our guests start off their day with a great breakfast and a... More 

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 28, 2015

This hotel and area came recommended from a traveller in Pittsburgh as a stop through on our way to Charleston. As a result of my experience it became the reason for me choosing only Marriott hotels for the remainder of our road trip. Staff were great, super friendly and accommodating. The room was basic but very welcoming. The free wifi... More 

Was this review helpful? Yes
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

Thank you Topparo for the kind words regarding your recent stay with us! We are happy to hear that someone recommended our property to you and you really enjoyed the hotel as well as the local area. We are lucky to be surrounded by lots of restaurants, shopping, and things to do! We hope to see you again soon if... More 

Warner Robins, Georgia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 16, 2015

I've never stayed with a Residence Inn, normally the Courtyard but they were booked on my travel dates. This hotel offered a surprisingly nice breakfast including multiple cooked and hot breakfast choices along with fresh yogurt parfaits. And all of your other usual breakfast items, bagles, cereal, juice bar, coffee, fruit, and waffles. The suite we stayed in was divided... More 

Was this review helpful? Yes 2
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

Thank you Ajeanine for sharing feedback from your recent stay with us! We are glad to hear you enjoyed all of our breakfast offerings, as well as the convenience of the two bedroom suite. Hope to see you again soon when you return to the area! More 

Senior Contributor
26 reviews 26 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 14, 2015

We've stayed here 4 times while traveling and have never had a bad experience. The place is extreme clean and the staff exceptional. It is about 1 mile off the interstate and has plenty of dining options around. It is a perfect spot to unwind after a long day on the road. Highly recommend staying here.

Was this review helpful? Yes
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

We greatly appreciate your feedback from your recent stay with us Steven W! We know that traveling on the road can make for a long day, so we are glad to hear that you were able to relax and unwind in one of our suites. Thank you for your kind words regarding the staff and cleanliness of the hotel. We... More 

Atlanta, Georgia
Top Contributor
50 reviews 50 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 5, 2015

We saw the reviews that said the hotel needs an update. And it does. But what was disappointing to us was the lack of cleanliness, poor maintenance and general lack of attention to detail. From the dirty dishes in the dishwasher, to the leak in the window header, with pealing paint and water stains, to a garbage disposal that didn't... More 

Was this review helpful? Yes 1
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

Thank you for your recent review GoBlueinGA. Yes we are anxiously awaiting a renovation later this year but you are right in that it is no excuse for the lack of cleanliness and attention to detail in the room you stayed in. I sincerely apologize these maintenance and cleanliness issues were overlooked and will discuss this with our team to... More 

Hollywood, Florida
Contributor
12 reviews 12 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 11, 2015

This is the second time we stayed here. It is very nice and is located on the outskirts of a traditional neighborhood development. There are a few restaurants within a 3 minute walking distance although the majoriry are a pleasant 15 minute walking distance away.

Was this review helpful? Yes 1
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

Thank you JackoFL for taking the time to review our hotel! We are happy to hear that you returned to our property and have enjoyed staying with us. We are in a great location being close to a lot of restaurants and shopping. We hope to see you again when you return! More 

Santiago, Chile
Top Contributor
116 reviews 116 reviews
112 hotel reviews
163 helpful votes 163 helpful votes
3 of 5 stars Reviewed February 7, 2015

Pros: • Spacious suites with plenty of room to work, eat, and relax • Abundance of restaurants nearby Cons: • Aging furniture and paper-thin towels • Floral carpets begging for refresh • Limited fitness center equipment • Car required to explore Pleasantville Huntersville could just as be named Pleasantville. There’s an impeccably maintained downtown, or perhaps better described as suburban... More 

Was this review helpful? Yes 2
Lauren S, General Manager at Residence Inn Charlotte Lake Norman, responded to this review

We are happy to hear that you enjoyed the town of Huntersville. There are lots of fun things to do in the area and glad to hear you took advantage of Birkdale Village located less than 1/2 mile from us. There are a lot of shopping and dining options there! Thank you for taking the time to let us know... More 

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