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Candlewood Suites Huntersville

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16530 Northcross Drive, Huntersville, NC 28078
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Candlewood Suites Huntersville
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Candlewood Suites Huntersville
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91 reviews from our community

Traveler rating
    54
    19
    6
    8
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (27)
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There are newer reviews for Candlewood Suites Huntersville
See the most recent reviews
East Windsor, Connecticut
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 11, 2014

If I could give this "hotel" less than 1 star I would! Upon arriving at the hotel, at 6pm, there was no one at the front desk to welcome me. I had to dial 0 on the "lobby" phone and request that someone help me at the front desk. Once I checked in, I entered my room to find a... More 

Was this review helpful? Yes 1
lkncandlewoodsales, Director of Sales at Candlewood Suites Huntersville, responded to this review

I would like to take the opportunity to apologize for your experience while staying with us. As you might be able to tell from our reviews overall we are on the right path but do still have some work to do. First, I apologize there was no one to greet you upon arrival. When there is only one person on... More 

Madison, Wisconsin
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 27, 2014 via mobile

This hotel is almost new. it was very nice value for the money. It was clean also. Nice quiet location. Staff was very nice. there is free coffee but no breakfast. I would stay here again. There is some shopping and restaurants nearby.

Was this review helpful? Yes
lkncandlewoodsales, Director of Sales at Candlewood Suites Huntersville, responded to this review

Dear Brenda B, Thank you for taking time to provide us with feedback on your stay. We are so pleased you found the hotel comfortable, clean, quiet and valuable. Our team works really hard at making our guests stay the best they can be. I am glad you were able to enjoy the coffee! Also, I hope you noticed the... More 

Columbus, Georgia
Top Contributor
86 reviews 86 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 8, 2014

Love having separate bedroom and living space. Only drawback...no free breakfast! Given a close proximity of 2 suites hotels 1 w/ and Candlewood I'd choose 1 w/ breakfast. Comfortable bed, couch fabric was slippery and no conditioner in shower.

Was this review helpful? Yes
lkncandlewoodsales, Director of Sales at Candlewood Suites Huntersville, responded to this review

Dear DrjGa, Thank you for taking the time to provide us with feedback on your recent stay. I am so happy you found the one-bedroom suite spacious and to your satisfaction! I also, understand your point regarding the breakfast, but let's face it you do pay for that amenity it is just built into your rate. Part of the Candlewood... More 

Lewisburg, West Virginia
Contributor
18 reviews 18 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 12, 2014

I would stay at this hotel over and over. The staff was exceptional. The rooms clean. Stayed going and coming from Florida. Will stay again in Feb and April. Mattress could have been more comfortable but linens were nice and towels were nice. I am used to a pillow top mattress so it felt hard for me.

Was this review helpful? Yes
lkncandlewoodsales, Director of Sales at Candlewood Suites Huntersville, responded to this review

Dear Carriebell, Thank you so much for your kind words. Our team works diligently to provide the same type of stay you had to each of our guests. I am so pleased you found the mattress, linens and pillows up to par with your approval. We are truly excited about seeing you come back in February and April. Please stop... More 

Hong Kong, China
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 30, 2013

The hotel is falling apart. It appears to have had no maintenance for several years. Damaged doors, appliance problems, leaking faucets, sofa bed was the cheapest quality bed possible and was broken as well. Even children couldn't sleep on it. Everything was wrong with this stay. Had to change rooms because of so many problems and then the hotel double... More 

Was this review helpful? Yes 2
bah10206, Director of Sales at Candlewood Suites Huntersville, responded to this review

Dear Richard P: Thank you for taking the time to provide us with your feedback regarding your recent stay with us. I hate that your experience was not up to the level of service we always strive to provide to each of our guests. I always encourage our guest to provide us with feedback good or bad, it all provides... More 

Conway, Arkansas
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 1, 2013

After reading reviews on this property, I had great expectations. I was disappointed. I was glad I had my husband with me as I wouldn't have felt comfortable staying here alone. The front desk folks were nice enough. As soon as the elevator opened to our floor the smoke smell was quite evident. In our none smoking room I had... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Huntersville, responded to this review

Dear Kim M, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I appreciate you compliments regarding our front desk staff and towels nice. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am... More 

Baton Rouge, Louisiana
Top Contributor
54 reviews 54 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 29, 2013

Decent price, good location & well appointed room. Towels softer than normal for the room price. Large fridge, a stove, microwave, dishwasher and dishes. No free breakfast but we were able to prepare breakfast in the room. Quiet room location.

Was this review helpful? Yes
lkncandlewoodsales, Director of Sales at Candlewood Suites Huntersville, responded to this review

Dear Ponchy6567, Thank you for choosing our Candlewood Suites as "Your home away from home" I was very excited to hear the positive feedback about your stay. I apologize for the delay in responded, we have implemented new procedures to great shorten our response time. We truly appreciate all feedback and are especially pleased when our guests experience is great!... More 

Cornelius, North Carolina
Top Contributor
72 reviews 72 reviews
32 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed September 17, 2013

I want to preface this review stating the fact that this is my first "extended stay in a hotel". We were there 16 while our house was finished. Like most extended stays there is not lobby to speak of. When we checked in we were put in a room that had a horrible moth ball type smell. We were than... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Huntersville, responded to this review

Dear Brianm99, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 3, 2013 via mobile

not much here, old & tired rooms. Fitness center rundown. Rooms had furniture soo old i thought i was stuck in the 80's. Elevator extremely slow. Friendly checkin and checkout. Heavy traffic area, if you are using I-77 better leave very early.

Was this review helpful? Yes
Mandi2457, Director of Sales at Candlewood Suites Huntersville, responded to this review

Thank you so much Bigmook! We appreciate you choosing the Candlewood Suites Huntersville for your previous stay in Huntersville, NC. I'm sorry that we dropped the ball and did not live up to expectations, and that is disappointing! Management agrees with you; our rooms are in need of a few upgrades! I'm proud to say this fall we are implementing... More 

The Villages, Florida
Top Contributor
67 reviews 67 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed August 28, 2013

From the minute I entered this hotel, I knew it was a mistake When I asked why the clerk needed my credit card, she responded that it was needed to cover the room damages...I am a senior citizen whose wild party days ended 40 years ago. Very insulting The bath tub had black hair in it, I am blond. Floor... More 

Was this review helpful? Yes
Mandi2457, Director of Sales at Candlewood Suites Huntersville, responded to this review

Hello Mrs. Petruchka, Thank you for your review of our property! I apologize for the lack in accommodations that you found during your stay. We appreciate your honest review, and empathize with you in regards to the insult that you felt upon check in. Unfortunately, our front desk agent mis-spoke. The credit card to put on file is for incidental... More 

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