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All 12 Huntersville hotels

Courtyard Charlotte Lake Norman

3.0 of 5 Hotel   |   16700 Northcross Drive, Huntersville, NC 28078
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Courtyard Charlotte Lake Norman
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Ranked #10 of 12 hotels in Huntersville
A recent review
3 of 5 stars reviewed 4 weeks ago
Nohonative Western Mass
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40 people have reviewed this hotel

Traveler rating
    9
    17
    6
    7
    1
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9
6
2
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Western Mass
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed with a business group. I was very disappointed when we went to check in, only to be told that they had no room for one of our members, even though he had a confirmed reservation. He, and another colleague stayed at another hotel nearby and were pleased with their stay and got better deals with better amenities. Also,... More

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Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you for taking the time to give us feedback on your most recent stay. We truly value all of our guests feed back. I sincerely apologize that your colleagues had to be transferred to another hotel, this is not an issue that we typically encounter at our property. We also appreciate your feedback on our Bistro/ breakfast accommodations, however... More

Pittsburgh, Pennsylvania
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 18, 2014

We stay at Courtyards for their reputation as very nice Category 3 Marriott properties.. This property is easily accessible from Interstate 77, however, the sign at the end of the entrance to the driveway was busted out and the small Courtyard sign was further into the driveway from the turn off the road. So, we passed it up. They need... More

Was this review helpful? Yes 1
Ashley T, General Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you for taking the time to share your most recent experience about the Courtyard Charlotte Lake Norman. I want to sincerely apologize for the unfortunate circumstances that you experienced during your stay with us, we clearly did not meet your--or our own--expectations. As a valued customer, our goal is aimed at providing you with exceptional customer service and I... More

Raleigh, NC
Top Contributor
53 reviews 53 reviews
28 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed February 3, 2014

Stayed here for 3 nights. The location is great, as it is a block from Birkdale Village shopping/dining and close to I-77 and restaurants. Bob Evans is just next door. We had a jacuzzi suite on the first floor. The front desk people were extremely friendly and helpful, especially Teresa. Although not new, the hotel looks as if it had... More

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Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you so much for great review on our hotel. All of our staff here at the Courtyard Lake Norman are dedicated to fulfill any needs that our guests may need to make for a relaxing and accommodating stay. We are so pleased that everything was to your liking during your stay and the fact that you will be back... More

Dover, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 5, 2014

We stayed one night on our way to Florida and one night on our way back. The hotel was clean, comfortable and quiet. We were able to get a good nights sleep on both visits. The girl at the front desk was efficient, friendly and helpful. There is a Bob Evans right next door. A Carrabba's and Outback within walking... More

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Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you for your wonderful response in regards to your most recent stay with us at Courtyard Lake Norman. On behalf of management and staff we would like to sincerely thank you for your business. It is a treat to hear that we were able to provide great customer service and a quite relaxing stay for you and your family.... More

Columbia, South Carolina
1 review
2 of 5 stars Reviewed November 24, 2013

We verified we had time to go out for breakfast and return to hotel to relax before our departure. Upon return to our room with keys in hand and 90 minutes before checkout, we found housekeeping already there. The best part was the young man at the desk didnt understand what the problem was and didnt care. Dense. Other than... More

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Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

I would like to thank you for your recent visit to our hotel. We pride ourselves in delivering the up must best customer service to each of our guests. I was very disappointed to hear of the issue you experienced during your stay. This type of service is not in the norm for our property. I greatly apologize and I... More

Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 8, 2013

So, I was scared when I read the review on google maps. This is a nice older hotel. The rooms are big. The windows open wide, if you are into fresh air. The staff is young and beautiful. Hali could be a spokesmodel, Super friendly and drop dead gorgeous. Clean indoor pool and spa, nice soft double beds and the... More

Was this review helpful? Yes
Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you for your recnt response on your trip to our hotel. We always love to hear positive feedback and strive to ensure each persons trip to our area is relaxing and accommodating. Thank you so much for your feedback on our staff being helpful and great. Hali will be thrilled to hear of her impression on you during your... More

Winston Salem, North Carolina
1 review
2 of 5 stars Reviewed October 20, 2013 via mobile

We have spend many nights here on our quick weekend away! I have always been impressed with the staff. Last night however, was very disappointing! At check in we want to just pay in cash and was told we would need to have a 250 deposit. Like I said, we have spent Many nights here and never needed a deposit.... More

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Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you for your feedback on your most recent trip. I am very disappointed to here that you felt your stay was not up to quality and I sincerely apologize. I understand your frustrations with the $250.00 cash deposit required when paying cash, but it is a policy set in affect through our corporate office. I apologize for the misunderstanding... More

Kissimmee, Florida, United States
Top Contributor
96 reviews 96 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 30, 2013

Stayed here for just one night. Somehow they had overbooked rooms but the girl at the counter (Theresa) explained the situation and offered me either my king that I had requested, or a nice double. Once I understood the issue (I had been driving all day and was kinda stressed out) I took her offer. She then also offered me... More

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Ashley T, Guest Relations Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you so much for your feedback on your recent stay at our hotel. We would like to epically thank you for your business and being so understanding at check in. Theresa is a wonderful asset to our property and she will be thrilled to know she made your stay so pleasurable. If you should ever be in the area... More

Beaufort, South Carolina
Top Contributor
104 reviews 104 reviews
26 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed September 25, 2013

I needed a place to stay overnight and the price was right on a Sunday night at this location. I was exhausted and was promptly greeted and checked-in which was really nice. The room is what I've come to expect from the Courtyard brand with the upgraded bedding that just cuddles you right to sleep. The room was clean and... More

Was this review helpful? Yes
Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you so much for your recent review about our hotel. We always love to hear positive feedback epically when our staff accommodated you in such a memorable way. We coach all of our team members here at the Courtyard Lake Norman how important it is to make sure each guest feels at home and strive to give great customer... More

Raleigh, North Carolina
Top Contributor
51 reviews 51 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 29, 2013

My wife's company arranged for her to stay here while in town for a class at the nearby McGuire Nuclear Plant. We were traveling through on this trip and were towing an RV. We called a few days before to attempt to arrange for a late checkout and to check on parking for the RV. We were told then that... More

Was this review helpful? Yes 1
Ashley T, General Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you so much for taking the time to let us know about your most recent stay with us. We truly value all our guests feedback and I want to extend my sincerest apologies to you that you did not have the best experience during your stay. I can assure you that some of the problems you experienced are not... More

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Additional Information about Courtyard Charlotte Lake Norman

Also Known As:
Courtyard Charlotte Lake Norman Hotel
Courtyard Charlotte Lake Norman Hotel Huntersville
Courtyard Huntersville
Huntersville Marriott
Huntersville Courtyard
Address: 16700 Northcross Drive, Huntersville, NC 28078
Phone Number:
Location: United States > North Carolina > Huntersville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 12 hotels in Huntersville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Charlotte Lake Norman 3*
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