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Courtyard Charlotte Lake Norman

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16700 Northcross Drive, Huntersville, NC 28078
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Courtyard Charlotte Lake Norman
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Courtyard Charlotte Lake Norman
Courtyard Charlotte Lake Norman
Courtyard Charlotte Lake Norman
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60 reviews from our community

Traveler rating
    16
    25
    10
    7
    2
See reviews for
15
9
2
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (60)
  • Mar-May only
    (12)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (11)
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Sewickley, PA
Top Contributor
147 reviews 147 reviews
62 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was here for the Scottish Games at Rural Hill, and this is where our group choose to stay. Obviously, this isn't a resort, nor does it pretend to be, but it's quite nice all the same. I arrived rather early but after apologizing that the room they'd assigned me wasn't ready, the offered me an available king on the... More 

Was this review helpful? Yes
Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

We are so pleased to hear that your visit to our property was accommodating and comfortable. We are one of the host hotels for the Scottish Games. I will share your complements with my front desk staff and we hope that you visit us again for next years event. More 

Cleveland, Ohio
Top Contributor
158 reviews 158 reviews
31 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed April 13, 2015

As with several other stays, we are extremely happy with our recent stay. The lobby is a great gathering area. The pool is good and the rooms are nice. It is quiet and clean. The pricing is good with many local places to eat. Excellent again

Was this review helpful? Yes
Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you very much for your feedback on your visit. Its great to hear that you use our hotel for your yearly travels and that you continue to come back because you find our property accommodating and refreshing. More 

michigan
Top Contributor
156 reviews 156 reviews
113 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed April 10, 2015

I just spent 3 nights here while on a business trip. I especially like close proximity to the Whole Foods Market just across the street as well as nice shopping and dining at Birkdale Village just down the street. I was especially impressed with the associate who checked me in. She was enthusiastic, knowledgable and giving 110% effort to her... More 

Was this review helpful? Yes
Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you for taking the time to leave your feedback on your visit to our hotel. I'm so excited that our front desk associate was able to deliver great customer service and I will be sure to let her know personally. Please visit us again in the future for any of your travel needs! More 

2 reviews
4 of 5 stars Reviewed March 28, 2015

My family and I only stayed one night, but it definitely met our needs. It was clean and the staff was friendly. We enjoyed the indoor pool and Starbucks in the bistro was a nice little perk in the morning. Check in and out was fast and easy.

Was this review helpful? Yes
Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you so much for your feedback on your visit. We are delighted to hear that you enjoyed the different amenities our hotel had to offer! If you are ever in the area agin, we would love to see you again! More 

Cleveland, Ohio
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 12, 2015

loved it, had a great night's sleep. We stay at Courtyard Marriotts just for their mattresses. They are unique. This hotel was very clean, location convenient to everything in Huntersville. Staff was helpful.

Was this review helpful? Yes
Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

It is so nice to hear that you had a comfortable and relaxing stay at our Courtyard. We take great pride in our efforts to make sure each guest has the best accommodations. Please visit us again if you are ever in the Lake Norman area again! More 

Nashvillle
Top Contributor
398 reviews 398 reviews
32 hotel reviews
252 helpful votes 252 helpful votes
5 of 5 stars Reviewed February 8, 2015

This Courtyard has the exceptional customer service that you might expect at a 5 star hotel. As we had breakfast in the Bisto in the lobby each morning, we experienced Al's big smile as he made our Healthy Start muffin (and remembered each successive morning to leave off the spinach) and they he checked back with us to see if... More 

Was this review helpful? Yes
Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you for taking the time to leave your feedback about your recent stay. We are so glad to hear that our staff made such a positive impression during you visit. I will make it a point to personally let the staff know what a great job and exceptional service they delivered. We hope to see you again in the... More 

Pittsburgh, Pennsylvania
Top Contributor
56 reviews 56 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 13, 2014

We stopped here on our way to Florida. This was a last-minute online booking deal so we got a relatively good price. I booked it online, walked in and got the key with no hassle. The room was clean and nice. I did have to ask for the Wi-Fi password and four sheets for the pullout bed. Other than that... More 

Was this review helpful? Yes
Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you for your feedback on your recent stay at our property. We are so glad to hear that your experience with us was a great one! Our staff takes great pride in our work to assure that each guest has an exceptional visit. We hope to see you again in the future if you are ever in the area! More 

1 review
1 of 5 stars Reviewed November 9, 2014

Was unable to get into first room due to interior being engaged , attempted 3 times as the card reader was green. Became uncomfortable & requested different room. Several people at front only one was helpful. Second room faced parking lot that was loud. Decided overall I wasn't comfortable & decided to leave & stay somewhere else for the night.... More 

Was this review helpful? Yes
Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you for you feedback on your recent stay with us. We feel like we have taken all the proper steps in regards to correcting any issue that you experienced. If there is anything else we can do for you, please feel free to contact me directly. More 

Beverly Hills, California
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 1, 2014

Stayed in a two bed room and impressed with the cleanliness and freshness of the pillows and bedsheets. I have an asthma and I am very particular with the soap that hotels use in washing their towels and sheets. I have a great sleep for 2 days that i stayed in their room. The decor on the lobby is refreshing... More 

Was this review helpful? Yes
Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Thank you so much for taking the time to give us your positive comments about our property. We have a wonderful housekeeping staff that takes great pride in the cleanliness of our rooms and linens as if it were their own home! The bar and lobby area are a very common place for families and co-workers to gather for a... More 

Atlanta, Georgia
Top Contributor
91 reviews 91 reviews
44 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 27, 2014

The room was clean and nice. Somehow I actually got upgraded to a suite which was good but not necessary. Wish that would happen with personal travel. The location was very nice. The bummer was that the yogurt parfait that I always have in the Bistro at breakfast was made with pineapples instead of strawberries. Since I wasn't made aware... More 

Was this review helpful? Yes
Ashley T, Manager at Courtyard Charlotte Lake Norman, responded to this review

Good Afternoon, Thank you so much for taking the time to fill out our survey. It was nice to hear that you enjoyed your stay and the location of the property. We try our best to ensure every guests has a wonderful experience which is why we upgrade (at random) every chance we get. I really hope you enjoyed it!... More 

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Amenities