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Hampton Inn & Suites Holly Springs

Certificate of Excellence
2.5 of 5
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1516 Ralph Stephens Road, Holly Springs, NC 27540
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1 room 1 adult
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Hampton Inn & Suites Holly Springs
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338 Reviews from our TripAdvisor Community

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greer, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

A new, well maintained location. With accommodating staff. Complimentary breakfast is pretty much standard fare. Avoid the eggs; don't miss the waffles. Convenient to Wal-Mart in case you forget to pack a phone charger. Ample parking.

Review collected in partnership with Hampton

Helpful?
Thank Susan W
North Carolina
Level Contributor
290 reviews
263 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hampton was nice enough. It looks new or newish - although the carpet is a bit worn for a new place. It has the larger (newer) room style with the credenza in the middle of the room. I like this new style. Good A/C and good wifi. It still shocks me how many hotels fail this most basic step.... More 

Helpful?
Thank sbccc
Dearborn, United States
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

A very lovely and quiet property in the charming city of Holly Springs North Carolina (just south of Raleigh and not too far from Raleigh/Durham airport). Conveniently located near many many restaurants, shopping and major freeways. Rooms are quiet and clean and very comfortable. If you decide to stay at the Holly Springs property; you will not be disappointed.

Review collected in partnership with Hampton

Helpful?
Thank Debra S
Melbourne, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This property is a new one & is near just about everything in the area. The staff was friendly & helpful. The room was large enough & very well maintained. They provide free internet in your room. They provided a different breakfast every morning that varied just a little but the breakfast sure makes the stay more enjoyable not having... More 

Helpful?
Thank S7162TDtimm
Virginia Beach, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This Hampton Inn was a very clean, well-maintained hotel. Check-in and check -out was easy. The complimentary breakfast was outstanding, lots of choices. All the hotel staff were very friendly. We didn't use the complimentary wi-fi and the outdoor pool was closed for the winter so I can't comment on those features. I used the exercise rooms which were also... More 

Review collected in partnership with Hampton

Helpful?
Thank Roger C
Scott S, General Manager at Hampton Inn & Suites Holly Springs, responded to this review

Thank you so much for the kind words! I am glad you we were able to enjoy so many of the amenities we offer. We are extremely proud of our fitness center and have actually had local residents request to purchase a membership! Although we cannot grant that request, we are happy to be able to offer it to our... More 

Southold, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

We just checked in about 1 hour ago so I don't have too much to say. Check in went very smooth people at desk very friendly and welcoming. We have a standard king room I have to say this is a very big room with a couch, large desk area and mini kitchen area. The room is very clean (I'm... More 

Helpful?
Thank Tracy B
Scott S, General Manager at Hampton Inn & Suites Holly Springs, responded to this review

I wanted to thank you for taking the time to submit a survey. I will be happy to pass along your kind words to our housekeeping staff. We've recently brought in some new associates and I'm sure they would appreciate to hear their hard work is paying off. Again, thank you for the positive review and we look forward to... More 

Cary, North Carolina
Level Contributor
102 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed December 30, 2015

This is a very good hotel, but the Average rating stems from the fact that they do not recognize Hilton Honors Members, much less a Diamond Member. There's a reason why someone is a Diamond member, b/c they go out of their way to stay in Hilton properties all year long, and when there isn't that extra level of service... More 

Helpful?
Thank JCCinNC
Scott S, General Manager at Hampton Inn & Suites Holly Springs, responded to this review

I want to thank you for taking the time to submit a review of our hotel. I also wanted to apologize that we fell short of meeting expectations during your stay. My Guest Service Manager and I are working with our staff to insure they recognize the level of loyalty that you and other Diamond members have earned. I assure... More 

Gambrills, Maryland
Level Contributor
103 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 28, 2015

We usually stay here several times a year while we are in town visiting family. Never a problem. But this visit seemed different. We did not get a welcome bag on check-in (for Hilton Honors members). Several times when we went to the front desk, and waited, there was no one present to tend the front desk. One time we... More 

Helpful?
Thank stevemU9044DH
Scott S, General Manager at Hampton Inn & Suites Holly Springs, responded to this review

Thank you for taking the time to submit a review of your stay. I want to apologize that we fell short of your previous visits. I don't know if it was the slowness of the holiday season or if we simply dropped the ball. However, rest assured this is being addressed with the staff and we will double our efforts... More 

Aurora, Illinois
Level Contributor
55 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed December 28, 2015

We stayed for 5 nights at this hotel for the Christmas holiday. We have an infant son and needed a fridge to keep his milk in. Found out when making reservations that the suites are the only ones that have a mini fridge and it was $10 more/day for a suite. We had no other choice but to book a... More 

Helpful?
Thank m_khanna2
Scott S, General Manager at Hampton Inn & Suites Holly Springs, responded to this review

Thank you so much for taking the time to submit a review of your recent stay. I completely understand your frustration regarding the mini fridge in the guest rooms. I am working with our ownership to have this rectified. I also wanted to let you know that the Hampton Brand also understands your expectations and is requiring all new builds... More 

Holly Springs, North Carolina
2 reviews
5 of 5 stars Reviewed December 15, 2015

As a result of recent, multiple internet outages in various counties in North Carolina over the last few days, I found myself stressed and anxious to complete a work task. I received the hospitality of the Hampton Inn & Suites Holly Springs which is just minutes away from my home. A special thanks goes to Gwen Harris (Guest Service Manager)... More 

Helpful?
Thank Phyllis D
Scott S, General Manager at Hampton Inn & Suites Holly Springs, responded to this review

Thank you so much for the kind words! I am so happy that we were able to help during the recent internet outages. Although we focus on people from out of town, we would never forget to look out for our local residents. Sometimes it's not about doing things right but doing the right thing. I'm glad you had a... More 

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