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Holiday Inn Express Hillsborough (Durham Area

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202 Cardinal Drive, Hillsborough, NC 27278
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Holiday Inn Express Hillsborough (Durham Area
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Holiday Inn Express Hillsborough (Durham Area
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142 reviews from our community

Traveler rating
    69
    37
    12
    10
    14
See reviews for
53
22
8
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (142)
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    (29)
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Greenville, South Carolina
Top Contributor
79 reviews 79 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel has seen better days. The bathroom is old but clean. The a/c in my room worked fine and was quiet. The front desk was very friendly and greeted me as a IHG partner. The hotel is easy to find and close to the highway. The TV worked well and has a good picture.

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

David W., Thank you for your feedback on our establishment. We here at Holiday Inn Express, Hillsborough NC strive for guest satisfaction. We are pleased to hear that your stay with us was pleasant. We are in the middle of making some upgrades to our hotel and hope that you will visit again to see our changes. More 

Concord, North Carolina
Top Contributor
64 reviews 64 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed overnight at this property and were very well pleased with everything we experienced. The hotel is very convenient to Hillsborough, Durham, and Chapel Hill, NC and is located just off I-85. Not so close you'll even remember it's out there, though. The hotel has an open, clean, modern look about the spacious lobby with a... More 

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Mechanicsville, Maryland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We were driving late to get as far north as we could and pulled off the interstate with no reservations. We were pleasantly surprised!! Extremely clean, comfortable bed and great shower! Just what we needed!

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear Christine D. We appreciate your feedback on our establishment. We here at Holiday Inn Express Hillsborough, NC strive for guest satisfaction. We are pleased to hear that we did not disappoint you. We hope that you will choose us again for future stays when you are in the area. Sincerely Front Desk Manager More 

Knoxville, Tennessee
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We wanted something that was nice and clean with a good bed and pillows. It was refreshing to find this at the last minute. We were walk-in guests, but still received a warm welcome. The breakfast was simple and I was disappointed as I had heard a lot about the wonderful breakfast that HIE served. For a quick stop through... More 

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Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear Kathryn Tn, Thank you for your feedback. We here at Holiday Inn Express Hillsborough NC strive for guest satisfaction. We are pleased that you choose our location for your stop and look forward to your next visit. Sincerely Front Desk Manager More 

Hillsborough, North Carolina
1 review
5 of 5 stars Reviewed February 27, 2015

We had a warm welcome at Hillsborough Holiday Inn Express. Powerless at our house, I called them. Even though we arrived before check-in time we were allowed in our room, and the towels arrived shortly as promised. Staff is congenial and accommodating. Room was immaculate, king bed and firm pillows comfy, shower water pressure and temperature ideal. Free Wi-Fi. Lots... More 

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Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear Gail C, Thank you very much for your feedback. We here at Holiday Inn Express, Hillsborough NC strive for guest satisfaction and are pleased to hear that your experience with us was a pleasant one. We are working with the town to try and big bigger signage but that is a slow process. We hope that you will visit... More 

1 review
1 of 5 stars Reviewed February 10, 2015

I was trying to book a stay at the Holiday Inn on Hillsboro st in Raleigh but booked this hotel by mistake using a mobile app. I called the hotel within minutes to explain the mistake but they still would not cancel/refund my reservation. I felt since I called very quickly after the mistake and the fact I was trying... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear Jeremiah M, Thank you for bringing this to our attention. I’m very sorry to hear about the issue surrounding your reservation. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2015

My husband and I have stayed at this Holiday Inn for the last 3 years and have never been disappointed. Clean rooms, pleasant staff, free breakfast and convenient to the area sites. Plan to return this year.

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear MaryFrances, We appreciate your feedback on our establishment. We here at Holiday Inn Express Hillsborough NC strive for guest satisfaction. We are please to hear that you enjoyed your stay and look forward to seeing you again in the future. More 

Hampstead
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 14, 2014

This is a nice hotel and the renovations are almost finished! The new rooms are nice and spacious! Housekeeping needs to step up their game, though. The hotel is under construction, which means construction mess. Staff is friendly and breakfast is adequate!

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear Stephanie L., We would like to thank you for your kinds words on or hotel. We here at Holiday Inn Express Hillsborough NC are in the process of some renovations and training new staff. We hope that on your next visit you will love the improvement. We look forward to seeing you again. Sincerely, Front Desk Manager More 

N.C.
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 17, 2014

The hotel is nice with clean & comfortable rooms but the staff are great and that is what made the stay all the better. The breakfast is nice with decent coffee and cinnamon rolls that are fantastic treat.

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear AtTheBeach, We greatly appreciate your recent positvie review of our hotel. We here at Holiday Inn Express Hillsborough NC strive to provide excellent customer service and a great stay for our guest. We are pleased that you were happy with our signature coffee and cinnamon rolls. We look forward to seeing you again in the future. Thank you again... More 

Boston, Massachusetts
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 28, 2014

A very nice Holiday Inn Express. We stayed here to drop our son off at Elon, as it was move in weekend and this was the closest we could get to the school. If it were closer to the school, we'd stay again in a heartbeat. The beds were very comfortable, breakfast was good, and the hotel staff was very... More 

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Thank you so much for staying with us here at the Holiday Inn Express Hillsborough!. We take the comfort of our guests very seriously and glad to know that you enjoyed our hotel. If you ever return to our area, we look forward to being able to take care of your hotel accommodations again. Have a great day today! Sincerely,... More 

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