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Holiday Inn Express Hillsborough (Durham Area

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202 Cardinal Drive, Hillsborough, NC 27278
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Holiday Inn Express Hillsborough (Durham Area
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Holiday Inn Express Hillsborough (Durham Area
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144 Reviews from our TripAdvisor Community

Traveler rating
    70
    38
    12
    10
    14
See reviews for
53
24
8
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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    (144)
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    (31)
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    (33)
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Forest City
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We've stayed here several times and always return when in the area. Nice, clean, comfy and very quiet. Sort of hidden away from the hustle and bustle. Prefer to stay here when we have medical appointments at Duke, just a short drive away. Very friendly staff, great yummy breakfast too! Helps to check for coupons in the motel/hotel travel brochures... More 

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear Mellocup, Thank you for your feedback. We here at Holiday Inn Express Hillsborough NC strive for guest satisfaction. We are pleased to hear that we did not fail you. We look forward to another visit from you in the future. Front Desk Manager More 

Cornelia, Georgia
Top Contributor
261 reviews 261 reviews
33 hotel reviews
154 helpful votes 154 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked our room through our IHG membership, and happened to get the last available room at the inn. It seems that this weekend was not only Mothers Day but also graduation day at several major colleges and universities in the Durham area. The room was very nice, clean and the helpfulness of employees excellent. We awoke early on Sunday,... More 

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear MissDixieDelight, We appreciate your kind review. We here at Holiday Inn Express Hillsborough NC strive for guest satisfaction. We are pleased to hear that you and your family enjoyed your stay with us. We hope that you will visit us again in the future. Sincerely, Front Desk Manager More 

Greenville, South Carolina
Top Contributor
89 reviews 89 reviews
33 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 14, 2015

The hotel has seen better days. The bathroom is old but clean. The a/c in my room worked fine and was quiet. The front desk was very friendly and greeted me as a IHG partner. The hotel is easy to find and close to the highway. The TV worked well and has a good picture.

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

David W., Thank you for your feedback on our establishment. We here at Holiday Inn Express, Hillsborough NC strive for guest satisfaction. We are pleased to hear that your stay with us was pleasant. We are in the middle of making some upgrades to our hotel and hope that you will visit again to see our changes. More 

Concord, North Carolina
Top Contributor
64 reviews 64 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 8, 2015

My wife and I stayed overnight at this property and were very well pleased with everything we experienced. The hotel is very convenient to Hillsborough, Durham, and Chapel Hill, NC and is located just off I-85. Not so close you'll even remember it's out there, though. The hotel has an open, clean, modern look about the spacious lobby with a... More 

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear TarHeelBiggy, We want to thank you for your review. We here at Holiday Inn Express Strive for guest satisfaction, We are pleased to hear that you and your family enjoyed the stay with us. We hope that you will visit with us again in the future. Sincerely, Front Desk Manager More 

Mechanicsville, Maryland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 22, 2015

We were driving late to get as far north as we could and pulled off the interstate with no reservations. We were pleasantly surprised!! Extremely clean, comfortable bed and great shower! Just what we needed!

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear Christine D. We appreciate your feedback on our establishment. We here at Holiday Inn Express Hillsborough, NC strive for guest satisfaction. We are pleased to hear that we did not disappoint you. We hope that you will choose us again for future stays when you are in the area. Sincerely Front Desk Manager More 

Knoxville, Tennessee
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 20, 2015

We wanted something that was nice and clean with a good bed and pillows. It was refreshing to find this at the last minute. We were walk-in guests, but still received a warm welcome. The breakfast was simple and I was disappointed as I had heard a lot about the wonderful breakfast that HIE served. For a quick stop through... More 

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear Kathryn Tn, Thank you for your feedback. We here at Holiday Inn Express Hillsborough NC strive for guest satisfaction. We are pleased that you choose our location for your stop and look forward to your next visit. Sincerely Front Desk Manager More 

Hillsborough, North Carolina
1 review
5 of 5 stars Reviewed February 27, 2015

We had a warm welcome at Hillsborough Holiday Inn Express. Powerless at our house, I called them. Even though we arrived before check-in time we were allowed in our room, and the towels arrived shortly as promised. Staff is congenial and accommodating. Room was immaculate, king bed and firm pillows comfy, shower water pressure and temperature ideal. Free Wi-Fi. Lots... More 

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear Gail C, Thank you very much for your feedback. We here at Holiday Inn Express, Hillsborough NC strive for guest satisfaction and are pleased to hear that your experience with us was a pleasant one. We are working with the town to try and big bigger signage but that is a slow process. We hope that you will visit... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 10, 2015

I was trying to book a stay at the Holiday Inn on Hillsboro st in Raleigh but booked this hotel by mistake using a mobile app. I called the hotel within minutes to explain the mistake but they still would not cancel/refund my reservation. I felt since I called very quickly after the mistake and the fact I was trying... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear Jeremiah M, Thank you for bringing this to our attention. I’m very sorry to hear about the issue surrounding your reservation. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2015

My husband and I have stayed at this Holiday Inn for the last 3 years and have never been disappointed. Clean rooms, pleasant staff, free breakfast and convenient to the area sites. Plan to return this year.

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear MaryFrances, We appreciate your feedback on our establishment. We here at Holiday Inn Express Hillsborough NC strive for guest satisfaction. We are please to hear that you enjoyed your stay and look forward to seeing you again in the future. More 

Hampstead
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 14, 2014

This is a nice hotel and the renovations are almost finished! The new rooms are nice and spacious! Housekeeping needs to step up their game, though. The hotel is under construction, which means construction mess. Staff is friendly and breakfast is adequate!

Was this review helpful? Yes
Tonya S, Front Office Manager at Holiday Inn Express Hillsborough (Durham Area, responded to this review

Dear Stephanie L., We would like to thank you for your kinds words on or hotel. We here at Holiday Inn Express Hillsborough NC are in the process of some renovations and training new staff. We hope that on your next visit you will love the improvement. We look forward to seeing you again. Sincerely, Front Desk Manager More 

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