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Highlands Inn

420 Main Street, Highlands, NC 28741
Best prices for: 1 room 1 guest
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Highlands Inn
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Highlands Inn
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125 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I had a reservation at this hotel and was appalled by how rude, condescending and unhelpful the staff was. It ruined our trip! There are so many great places to stay in Highlands - definitely skip this one!

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 25, 2014

We stayed here for a wedding. The Inn had a water heater malfunction on Friday, our second day. We were told they had to have a part flown in overnight but we were not inconvenienced. There was only one day that the hot water was sporadic and we never waited more than 30 minutes. Only 7 rooms in the entire... More 

Was this review helpful? Yes 2
Birmingham, Alabama
17 reviews 17 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 14, 2014

This hotel is not worth the premium rate they charge, $200+ Night. Highlands Inn has a lot of potential to be a nice experience, however during my 2 night stay, I noticed a lot of overlooked details that turned me off from wanting to stay here again. We arrived around 11pm on a 30 degree night and originally assigned the... More 

Was this review helpful? Yes 1
Whitefish, Montana, United States
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 10, 2014

My wife and I stayed at the Highlands Inn from 10/30/14-11/3/14. Will never stay here again. It was anything but relaxing. We were expecting a fun old Carolina inn experience but that was not to be. For two days straight we had no hot water and we were told that was because too many people where staying there and using... More 

Was this review helpful? Yes 2
Anderson, South Carolina
Top Contributor
69 reviews 69 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 23, 2014

Stayed there many times over past 15-20 years. Beds are better than a few years ago. Room 39 is so small that there is no room for even 1 night stand table (i.e. No bedside lamp). The floor creaks badly. This did no bother me, but I feel for the folks below. Inn has great location. Hard to find a... More 

Was this review helpful? Yes
Canton, Georgia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 10, 2014

Staff was super nice but ended there. Way over priced, needs to be updated. Room faced the Rock Garden which could have been beautiful but not kept up (plants were dead, statue broken & etc.). Front is pretty but pretty much ended there.

Was this review helpful? Yes 1
shaycor, General Manager at Highlands Inn, responded to this review

Thank you for your review. I am sorry that you were disappointed in your stay over Labor day weekend. We note that your family visited with our staff many times in our lobby over the course of the weekend and never voiced any displeasure. I would also like to point out that the rooms you stayed in were remodeled with... More 

Lexington, North Carolina
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 21, 2014

I have seen this particular hotel in passing since I was a college student at WCU, but never felt that I could afford to stay at the inn. As I would walk up and down the streets I wondered what it must be like to sit on the upper porch, rock, read and have a glass of wine as the... More 

Was this review helpful? Yes 5
Jacksonville, Florida
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 19, 2014

Highlands Inn was as advertised. Very quaint, with very friendly service. We stayed in the Nantahala Room. Our room was nice with a large closet and bathroom. The room and hotel were clean. The people who worked there were super helpful, and there was fresh baked chocolate chip cookies every night. There is nice rooftop area to hang out if... More 

Was this review helpful? Yes 3
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 19, 2014

I have been coming to Highlands since I was a young child. My family had a home here for years. I have always wanted to stay at the Highlands Inn and finally, we did! It is as beautiful as I imagined. The weather was perfect and our room was warm and inviting. The staff is very hospitable. We had a... More 

Was this review helpful? Yes 4
Atlanta, Georgia
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 9, 2014

. We stayed three nights with my brothers and sisters and their wives. There were four rooms of us. Everything was wonderful. We had rooms on the Back overlooking the courtyard and on the main street porch. There was nothing we could have wanted. Rooms were great. Clean and comfortable. Staff was the best and Breakfast was an asset to... More 

Was this review helpful? Yes 7
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Additional Information about Highlands Inn

Address: 420 Main Street, Highlands, NC 28741
Location: United States > North Carolina > North Carolina Smoky Mountains > Highlands
Price Range (Based on Average Rates): $$
Number of rooms: 31
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Also Known As:
Highlands Hotel Highlands

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