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Old Edwards Inn and Spa

445 Main Street, PO Box 2130, Highlands, NC 28741
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Certificate of Excellence 2014
Old Edwards Inn and Spa
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Old Edwards Inn and Spa
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692 reviews from our community

Traveler rating
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    16
    9
    11
See reviews for
81
454
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dallas, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Recently had a girl's weekend to Old Edward's Inn....three generations. This place lives up to all of the accolades! Amazing service; they make you feel like you are the only person staying there. Would go back over and over.

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Old Edwards Inn this past weekend. Staff was wonderful upon check in.Greeted with Champagne Facility was beautiful. Enjoyed dinner at Wolfgang's across from Inn Sunday evening and Lunch at Madisons the following day. Beautiful rooms and atmosphere We even had rose petals in our room upon arrival. Rooms were totally spotless. Couldn't of asked for anything better.... More 

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Glennville, Georgia
Top Contributor
129 reviews 129 reviews
40 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Last week my daughter and I had the most enjoyable experience at this wonderful spa. First, all the employees were very nice and friendly. Christine and Kimberly got us organized and were oh so helpful and friendly. I had a super facial with Monique and daughter said she had one of the best massages ever with Angela. we were both... More 

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Suwanee, Georgia, United States
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This beautiful old hotel is staffed with quality people who were eager to make us feel welcomed and comfortable. Our arrival was greeted with smiles, cheery greetings and a glass of champagne...and an ice cream bar for the one in our party who did not want champagne. We received a delightful tour of the facility before going to our room,... More 

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at old Edwards inn for our anniversary and his birthday. The room was romantic, cozy, and comfortable. The bed and sheets were perfect. The service was first class. We will definetely return to this magnificent inn.

Was this review helpful? Yes 1
Lawrenceville, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Remember when the customer was always right and it mattered to a business that the customer would come back again? Well obviously this hotel knows the value of treating their customers right. Upon checking-in my husband and I were treated to Champagne and a tour of the beautiful old inn. There were toasty fires in the Lobby and the Library... More 

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Amanda S, Marketing Director at Old Edwards Inn and Spa, responded to this review

We are so happy that you had a great experience with us at Old Edwards. Winter is a very special time to be here with the serenity of the mountains and the warm fires indoors with the chilly weather outside. It's great to know that you experienced so much while you were visiting with us. Thank you for posting on... More 

Charlotte, North Carolina
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

1. The staff is just fantastic. Every single person who I came in contact with was trying their absolute level best to provide me with a great experience. You can't ask for more. The worst incident I encountered on our recent stay was an incorrect place setting at Madison's for dinner. I tried not to let it ruin the evening.... More 

Was this review helpful? Yes
Amanda S, Marketing Director at Old Edwards Inn and Spa, responded to this review

Thank you for this very well-written review. Your descriptions wake up the senses and help us live these experiences through you. Really nice writing, and great humor! We love hearing from loyal guests and take all of your comments to heart. We have shared your kind comments with our staff, including chefs and spa team members. And we are exploring... More 

Spartanburg, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My husband & I went to Highlands to see the changing leaves. My sister & sister-in-law have stayed here before and loved it even though they said it was pricey.We stayed in a cabin at the back of the property. There was a gas fireplace in the room & heated floors on the bathroom.The service was great.We ate breakfast in... More 

Was this review helpful? Yes
Amanda S, Marketing Director at Old Edwards Inn and Spa, responded to this review

We're so happy that you were able to visit during the beautiful leaf season in the mountains! And that you enjoyed your stay with us at Old Edwards. Thank you for posting your positive review on TripAdvisor. We hope to see you again soon! More 

Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I had been looking forward to this 24 hour get away for several weeks and they exceeded very high hopes. As we rarely get time just the two of us, this really hit a homerun! We've been on nice cruise ships which typically have global-best customer service and Old Edwards could teach those ships a lesson. From... More 

Was this review helpful? Yes
Amanda S, Marketing Director at Old Edwards Inn and Spa, responded to this review

Wow, your description of the Old Edwards property is so pointed and right on! The rambling nature of the resort with so much to discover, indoors and out, is what so many guests love about it. And this sentence is exactly what we think about it to: "This really felt like an incredible bed/breakfast + world class hotel all-in-one set... More 

North Carolina
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I did not have a good experience at old Edwards inn spa. I had a really bad facial. When I got back to my hotel, my eye makeup had not even been taken off. They automatically put a 20 percent tip on your bill, so it doesn't make any difference if the service was good or bad. I read in... More 

Was this review helpful? Yes
Amanda S, Marketing Director at Old Edwards Inn and Spa, responded to this review

Karen, our last record of you checking in for a spa service was in 2008, and since you say that you stayed at a different hotel, we don't have any way to contact you. We would like to identify the therapist and research the issue with your spa visit (unless it was, in fact, in 2008, at which time we... More 

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Additional Information about Old Edwards Inn and Spa

Address: 445 Main Street, PO Box 2130, Highlands, NC 28741
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Highlands
Price Range (Based on Average Rates): $$
Number of rooms: 68
Reservation Options:
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Also Known As:
Old Edwards Hotel Highlands
Old Edwards Inn

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