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Highlands Inn Lodge

2.5 of 5 96 Log Cabin Lane, Highway 106 and Spring Street, Highlands, NC 28741 (Formerly Hampton Inn Highlands)
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Highlands Inn Lodge
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Highlands Inn Lodge
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53 reviews from our community

Traveler rating
    14
    16
    9
    9
    5
See reviews for
21
14
Solo
0
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Leesville, South Carolina
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

My mother, sister and I met here for a 3 night stay. We all had separate rooms with balconies. Check-in was flawless and I can't say enough about the friendly, help we got from the staff at the front desk. My Mom is 88 with mobility problems. They made everything easy for her. As she was tired from the first... More

Was this review helpful? Yes 2
Georgia
Top Contributor
66 reviews 66 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We recently stayed at this place and found the rooms comfortable. The staff was nice. They have free WIFI that is a tad bit slow (hard to complain much about free stuff.) They have a nice plentiful complimentary breakfast. I give them kudos for having soap and shampoo dispensers in the bathroom instead of all those tiny bottles. They could... More

Was this review helpful? Yes 2
shaycor, General Manager at Highlands Inn Lodge, responded to this review

Thank you for your review. I appreciate your nice comments about our accommodations. We have installed amenity dispensers as part of our 'go green' effort and we are just trying to do our part by keeping the gazillion plastic bottles and paper out of our landfills. Our amenities are all top of the line products made by Greenwich Bay, the... More

Tampa, Florida
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 12, 2014

I had a reservation for this weekend. My husband injured his back and could not walk at all. He is 67. We cancelled the airline tickets and car and next up the Hotel. They are charging us for one night and did not care that it was a medical emergency. I asked if I could give the money to an... More

Was this review helpful? Yes 1
shaycor, General Manager at Highlands Inn Lodge, responded to this review

Thank you for your review. Unfortunately, your review does not adequately portray our policy. We do not have a 24-48 hour cancellation policy. We make sure all of our future guests know that BEFORE, DURING and AFTER making a reservation AND we follow it up with a written confirmation to each guest. Highlands is a destination property. We are not... More

Atlanta, Georgia
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 9, 2014

My husband and I book this hotel last min and there were very few choices, so we figured we would give it a try. Overall, the place was okay. The room was clean and bed comfortable. We were really disappointed the hot tub wasn't working. When we mentioned it to the person at the desk, he said they recently fixed... More

Was this review helpful? Yes 2
shaycor, General Manager at Highlands Inn Lodge, responded to this review

Thank you for taking the time to review our property. I would like to personally apologize for any inconvenience caused. Unfortunately, the names given at check in did not match with our reservation system and with no confirmation information from the guest, it can be so tricky. I am happy to see that we were able to accommodate you and... More

Greensboro, North Carolina
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 25, 2014

Was in Highlands, NC on business the end of July 2014 and stayed at the Highlands Inn, formerly a Hampton Inn hotel and now privately run. Ran the trip through Booking.com and had a problem when I checked in since they did not show me on their list of guests. Bottom line, they had a problem with their computer system... More

Was this review helpful? Yes 2
Jackson, Mississippi
Top Contributor
86 reviews 86 reviews
7 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed August 20, 2014

Stayed two nights. Hot water was WARM/TEPID and had to have the AC repaired. Rooms were clean, but plastic glasses (should provide real glass) were no up to the standard compared to the overall hotel experience. Ask for an updated room.

Was this review helpful? Yes 1
shaycor, General Manager at Highlands Inn Lodge, responded to this review

Thank you for your review. I apologize for any inconvenience you experienced while a guest at our hotel. Our rooms were all renovated during the winter of 2014. The ground floor room that you stayed in was part of that renovation, with new parquet wood flooring and extended patios and landscape. Also during our renovation, we added 42 inch flat... More

Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 18, 2014

Group of 7 friends from high school went to the Highlands, 1st time for most of us. Highlands Inn is a great place to stay, good location, great rates and the staff was more than accommodating to all of us. Will certainly recommend and would love to stay there again. Thank you Sabrina and to all of your staff for... More

Was this review helpful? Yes 2
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed August 2, 2014

I have to start by saying I had seen a few negative reviews before we came up this time and was a little nervous as to why this place was getting negative reviews! Well I have to say that the people that wrote those negative reviews are either crazy or the type of person that nothing makes them happy! We... More

Was this review helpful? Yes 7
shaycor, Owner at Highlands Inn Lodge, responded to this review

Hello Scarlett: Thank you for your wonderful review. I do appreciate you taking the time to write it. We have thousands of very happy guests, like yourself and upwards of 75 daily that do not take the time to write about their positive experience. I get several thank you emails each week from those guests, but they are just too... More

Lake Forest, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 31, 2014

We have enjoyed staying at the Highlands Inn Lodge for many years and look forward to staying here again each and every time we are in Highlands. The rooms are comfortable, the location is perfect, the staff treats us like family and the mountain air is just better there! The feeling of welcome and the fact that everyone always goes... More

Was this review helpful? Yes 4
Troutman, North Carolina
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 14, 2014

My husband and I have been staying at the Highlands Inn Lodge at least 2 times a year for the past 10 years and hope to continue for the next 10. We love the balcony rooms that allow you to sit outside and enjoy the morning and evening air of the mountains. Friendly atmosphere, clean rooms and excellent customer service.... More

Was this review helpful? Yes 9
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Additional Information about Highlands Inn Lodge

Address: 96 Log Cabin Lane, Highway 106 and Spring Street, Highlands, NC 28741 (Formerly Hampton Inn Highlands)
Location: United States > North Carolina > North Carolina Smoky Mountains > Highlands
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Highlands Inn Lodge 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Highlands Hotel Highlands
Hampton Inn Highlands
Highlands Hampton Inn

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