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All 6 Highlands hotels

Highlands Inn Lodge

2.5 of 5 Hotel   |   96 Log Cabin Lane, Highway 106 and Spring Street, Highlands, NC 28741 (Formerly Hampton Inn Highlands)
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Highlands Inn Lodge
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Ranked #6 of 6 Hotels in Highlands
A recent review
3 of 5 stars reviewed 1 week ago
kmlevesque Atlanta, Georgia
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51 reviews from our community

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    15
    8
    9
    5
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20
13
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Italian first
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English first
Tampa, Florida
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I had a reservation for this weekend. My husband injured his back and could not walk at all. He is 67. We cancelled the airline tickets and car and next up the Hotel. They are charging us for one night and did not care that it was a medical emergency. I asked if I could give the money to an... More

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Atlanta, Georgia
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I book this hotel last min and there were very few choices, so we figured we would give it a try. Overall, the place was okay. The room was clean and bed comfortable. We were really disappointed the hot tub wasn't working. When we mentioned it to the person at the desk, he said they recently fixed... More

Was this review helpful? Yes
shaycor, General Manager at Highlands Inn Lodge, responded to this review

Thank you for taking the time to review our property. I would like to personally apologize for any inconvenience caused. Unfortunately, the names given at check in did not match with our reservation system and with no confirmation information from the guest, it can be so tricky. I am happy to see that we were able to accommodate you and... More

Greensboro, North Carolina
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Was in Highlands, NC on business the end of July 2014 and stayed at the Highlands Inn, formerly a Hampton Inn hotel and now privately run. Ran the trip through Booking.com and had a problem when I checked in since they did not show me on their list of guests. Bottom line, they had a problem with their computer system... More

Was this review helpful? Yes 1
Jackson, Mississippi
Top Contributor
86 reviews 86 reviews
7 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed two nights. Hot water was WARM/TEPID and had to have the AC repaired. Rooms were clean, but plastic glasses (should provide real glass) were no up to the standard compared to the overall hotel experience. Ask for an updated room.

Was this review helpful? Yes 1
Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Group of 7 friends from high school went to the Highlands, 1st time for most of us. Highlands Inn is a great place to stay, good location, great rates and the staff was more than accommodating to all of us. Will certainly recommend and would love to stay there again. Thank you Sabrina and to all of your staff for... More

Was this review helpful? Yes 2
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed August 2, 2014

I have to start by saying I had seen a few negative reviews before we came up this time and was a little nervous as to why this place was getting negative reviews! Well I have to say that the people that wrote those negative reviews are either crazy or the type of person that nothing makes them happy! We... More

Was this review helpful? Yes 7
shaycor, Owner at Highlands Inn Lodge, responded to this review

Hello Scarlett: Thank you for your wonderful review. I do appreciate you taking the time to write it. We have thousands of very happy guests, like yourself and upwards of 75 daily that do not take the time to write about their positive experience. I get several thank you emails each week from those guests, but they are just too... More

Lake Forest, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 31, 2014

We have enjoyed staying at the Highlands Inn Lodge for many years and look forward to staying here again each and every time we are in Highlands. The rooms are comfortable, the location is perfect, the staff treats us like family and the mountain air is just better there! The feeling of welcome and the fact that everyone always goes... More

Was this review helpful? Yes 3
Troutman, North Carolina
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 14, 2014

My husband and I have been staying at the Highlands Inn Lodge at least 2 times a year for the past 10 years and hope to continue for the next 10. We love the balcony rooms that allow you to sit outside and enjoy the morning and evening air of the mountains. Friendly atmosphere, clean rooms and excellent customer service.... More

Was this review helpful? Yes 8
Northern California
Reviewer
5 reviews 5 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed July 6, 2014

I've never left such a bad review before but I just had to say something. Where are the owners of this property? Clearly they do not care at all about this place. When we checked in they gave us a room other than what we had reserved and not nearly as nice. We showed them our registration confirmation with the... More

Was this review helpful? Yes 6
Montgomery, Alabama
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 28, 2014

Our family has loved this Inn and returned every year, but it is not the same. The location is great and the beds comfortable. But that is where the pluses stop. To begin with, don't rely on the quoted price. I was quoted a price for two rooms, however when we arrived, one of the rooms was not available. Instead... More

Was this review helpful? Yes 5
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Additional Information about Highlands Inn Lodge

Address: 96 Log Cabin Lane, Highway 106 and Spring Street, Highlands, NC 28741 (Formerly Hampton Inn Highlands)
Location: United States > North Carolina > North Carolina Smoky Mountains > Highlands
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Highlands Inn Lodge 2.5*
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Also Known As:
Highlands Hotel Highlands
Hampton Inn Highlands
Highlands Hampton Inn

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