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Biltmore Suites Hotel

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4400 Regency Drive, High Point, NC 27265
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Biltmore Suites Hotel
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95 Reviews from our TripAdvisor Community

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Traveler rating
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    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (28)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (11)
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Since I've been here the entire staff are visible and always smiling with a willingness to assist even at 3:am Such a warm & friendly staff I love it and I have recommended to my family and friends that this will be the hotel of choice for our reunion in August!!! Thanks Biltmore ❤️

Was this review helpful? Yes 1
Kandi H, General Manager at Biltmore Suites Hotel, responded to this review

Thank you for your review. We are looking forward to your reunion in August. More 

Carolina Beach, North Carolina
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great Staff. Everyone was friendly and went above and beyond to make sure we were happy. Room was clean. It was affordable. The hotel was older but it was clean and the staff I can not say enough good things about David and Kandi.

Was this review helpful? Yes 3
Kandi H, General Manager at Biltmore Suites Hotel, responded to this review

Thank you for your review. We are so happy you were pleased with your stay. We hope to see yu again soon. More 

Fairborn, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 18, 2015

When we showed up it didn't look too bad on the outside. Maybe needed a new paint job but that's it. The lobby was very clean, it was clear that the man at the front desk was cleaning when we got there. For breakfast, we had to always ask for things because they would only put four things out at... More 

Was this review helpful? Yes 2
Kandi H, General Manager at Biltmore Suites Hotel, responded to this review

Thank you for your review. We have taken notice to all reviews and try to learn, improve and grow from them. More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 31, 2015

Third year that I've used this hotel for my visit to the ITMA Showtime. GREAT hotel! Clean, safe and friendly/helpful staff. Nice location with great local restaurants. Walking path close by the hotel for a great morning walk. Breakfast is skimpy but substantial.

Was this review helpful? Yes
Kandi H, Manager at Biltmore Suites Hotel, responded to this review

Thank you for your review. We are so glad you choose us for your return business. We look forward to seeing you again on your next visit. More 

Kinston, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 26, 2015

My husband and I recently stayed at this hotel for a family gathering held in Greensboro. I have NEVER stayed in a hotel this bad - the price was good but the pictures on the website must have been taken 10 years ago!! The carpet throughout the hotel is disgusting - in our room it was so frayed at the... More 

Was this review helpful? Yes 1
Kandi H, Manager at Biltmore Suites Hotel, responded to this review

I am sorry your stay was unsatisfactory. We are in the process of updating our hotel. The pictures are current photos of rooms that have been updated. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 24, 2015 via mobile

Friendly desk agents, clean and attractive lobby area. As a hotel manager myself I pay particular attention to hotel quality and also know some things tend to fall through the cracks and not to nit-pick at every detail. I paid about $73 with tax for this room at the end of April which is a very affordable rate. But the... More 

Was this review helpful? Yes 2
Kandi H, Manager at Biltmore Suites Hotel, responded to this review

Thank you for your review Eric. We are in the process of updating rooms now. On your next visit please consider returning. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 23, 2015 via mobile

The photos, and lobby will make you think you're ok- but trust me, you're better off reclining the seat in your car. This place is so dirty, I was afraid to sit down, take a shower, use the toilet, and sleep in the bed. Disgusting. My bare feet never touched the floor in my room and since every other room... More 

Was this review helpful? Yes 1
Kandi H, Manager at Biltmore Suites Hotel, responded to this review

I apologize your stay was anything less than you expected. I have addressed the issues with housekeeping department. You review was helpful in helping us improve our standards. More 

Glencoe, Illinois
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 22, 2015

A wonderful staff made my stay pleasant and enjoyable. The facilities are being updated so ask for a remodeled room. The rooms are large and comfortable but the window air conditioners are difficult to regulate. The value is very good.

Was this review helpful? Yes 1
Kandi H, Manager at Biltmore Suites Hotel, responded to this review

We are updating the hotel.We are so happy you were pleased with your room. Thank you for your visit. We look forward to your return. More 

Nashville, Tennessee
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 30, 2015

Very good rate and facilities okay. We had a dog friendly suite, and perhaps it was a handicapped room. It was certainly convenient, and Tess, our chief critic and best traveling companion, a 6 yr old Aussie/poodle mix, was very happy with the space she had to play. but for Tess's people we thought the hotel had an air of... More 

Was this review helpful? Yes 1
Kandi H, General Manager at Biltmore Suites Hotel, responded to this review

We are so happy Tess and you decided to give us a try. We would love for you to stay with us on your next visit to High Point. More 

Coeburn, Virginia
2 reviews
1 of 5 stars Reviewed March 29, 2015

I needed a 2:30 check out because I had business to attend to following. They man at the front desk very harshly informed me that this was not possible and there was no flexibility available. Most hotels I've dealt with are a little more willing to work with the customer, or at least polite.

Was this review helpful? Yes
Kandi H, General Manager at Biltmore Suites Hotel, responded to this review

I am sorry if any one of the staff members were rude to you. Late checkouts depend on room availability sometimes it is not possible. I am sorry if this was not an options for you on your visit. More 

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