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Crowne Plaza Hickory I-40

Certificate of Excellence
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1385 Lenoir Rhyne Boulevard SE, Hickory, NC 28602 (Formerly Holiday Inn Select)
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Crowne Plaza Hickory I-40
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Crowne Plaza Hickory I-40
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192 reviews from our community

Traveler rating
    94
    43
    25
    21
    9
See reviews for
36
30
12
85
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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    (192)
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    (34)
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Durham, North Carolina
1 review
4 of 5 stars Reviewed February 22, 2015 via mobile

Rooms were clean and updated. Service was polite and professional. Exterior would have you double think your choice- But, once you come inside you will be pleasantly surprised. we enjoyed our stay. We will return

Was this review helpful? Yes
Benjamin H, Front Office Manager at Crowne Plaza Hickory I-40, responded to this review

We appreciate you taking the time to post your experience from your recent visit to our hotel vworthy. Thank you. More 

Rome, Georgia
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 19, 2015 via mobile

Loved the cleanliness! The products for the bath were outstanding! Even a wonderful makeup removal product. Relaxing aroma therapy spray and lotions for bedtime use...no negatives about anything....pillows and linens- nice!!!!!

Was this review helpful? Yes
Benjamin H, Front Office Manager at Crowne Plaza Hickory I-40, responded to this review

Thank you for taking the time to post your review mrssmithgoes. We are pleased to hear you enjoyed your stay with us and hope to see you again soon. Thank you. More 

Smithfield, North Carolina
Top Contributor
50 reviews 50 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 6, 2015

The hotel is old, but it has been maintained and updated. When we first arrived, it seem a very confusing layout, but the staff was very helpful finding our way. The hotel was extremely quite! The staff is definitely the highlight of the hotel. Every person I encountered was pleasant and cheerful. Even the housekeepers were making my son laugh!... More 

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Benjamin H, Front Office Manager at Crowne Plaza Hickory I-40, responded to this review

We appreciate your feedback rmwillis13. Thank you for taking the time to post your review. Hope to see you again soon. More 

nc
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 14, 2014

This hotel is very nice. From the outside , it looks unimpressive but inside is classy and clean. Every single person there is nice and helpful. The room was quiet enough, I was traveling with my 4 month old grandson too. The bed is so comfortable and the amenities in the bathroom are all spa-like, nice touch. A real makeup... More 

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Benjamin H, Front Office Manager at Crowne Plaza Hickory I-40, responded to this review

Thank you for your wonderful review yeoleseahag. We appreciate you taking the time to post your review and for sharing your experience at our hotel. Thank you. More 

Greenwood, South Carolina
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 2, 2014

The location, right off of I40, is great. Only 2 exits from Rock Barn Golf Resort and close to numerous good restaurants. It has an indoor pool if you have children with you they will enjoy it. Nice lobby bar and a wonderful bartender, Judy, that will make you a wonderful cocktail. We have stayed numerous times and always pleased.... More 

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Benjamin H, Front Office Manager at Crowne Plaza Hickory I-40, responded to this review

Thank you for taking the time to post your review stthomasfan. We appreciate your detailed feedback and hope to see you soon. Thank you. More 

Middletown, Pennsylvania
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2014

My wife and I where traveling to Asheville and stopped here for the night. Our room was very nice, clean, roomy, and quite. Our room was located in the rear of the hotel which was away from the highway. The front desk was very helpful on the phone and when we arrived. Great stay plenty of parking, swimming pool, and... More 

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Benjamin H, Front Office Manager at Crowne Plaza Hickory I-40, responded to this review

We appreciate you taking the time to post your review Jim F. Thank you for choosing our hotel during your travels and we hope to see you again soon. Thank you. More 

San Diego, California
Top Contributor
163 reviews 163 reviews
46 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed November 30, 2014

Having stayed here several times in the past, I chose to return here for a Thanksgiving visit in the area. Parking is ample for the hotel and near the doors. Front desk staff friendly and the check in highly efficient. The hotel is oddly designed therefore rooms can be a bit difficult to locate. The room was a typical business... More 

Was this review helpful? Yes
Benjamin H, Front Office Manager at Crowne Plaza Hickory I-40, responded to this review

Thank you pensando42 for taking the time to post your review. I shared your review with our Food and Beverage Director and Executive Chef. We appreciate your feedback. More 

Raleigh, North Carolina
2 reviews
4 of 5 stars Reviewed November 21, 2014

We just spent one night at this hotel for business purposes. First we were checked in by the beautiful Jackie, who was so sweet and helpful. The room was very clean and smelled wonderful when we entered. The bathroom was spacious, even though the toilet is shoved into a nook, and if you are over 6'1" you might feel a... More 

Was this review helpful? Yes
Benjamin H, Front Office Manager at Crowne Plaza Hickory I-40, responded to this review

Thank you GH for your taking the time to post your review. We appreciate your recognition of our staff members and will share your review with them. We will also use your feedback to improve in the areas we fell short on your expectations. We look forward to seeing you again. More 

hickory, nc
Top Contributor
120 reviews 120 reviews
17 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed November 13, 2014

I emailed the hotel reservations clerk and telephoned five times to book a table for the Thanksgiving buffet. I finally got the hotel manager to intercede. I don't know how this hotel survives on such sloppy service.

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Benjamin H, Front Office Manager at Crowne Plaza Hickory I-40, responded to this review

Thank you aphrab for taking the time to post your review for our Thanksgiving Day Buffet. I am sorry to hear that we did not meet your expectations while trying to reserve a table for our dinner. I will notify our Food and Beverage Director and make him aware of your review. Thank you. More 

Michigan
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 12, 2014

I stayed at the Hickory Crowne Plaza from Nov. 10 - Nov 12. The staff was very friendly and seemed earnest in their kindness, which is not common today in customer service. The hotel itself, however, has a very odd layout. Some of the rooms have sliding glass doors that are entered from the bar area. Other rooms have to... More 

Was this review helpful? Yes 1
Benjamin H, Front Office Manager at Crowne Plaza Hickory I-40, responded to this review

Thank you for taking the time to post your review guinness40. We apologize for not meeting your expectations in regards to the cleanliness of the hotel. I will share your feedback with our housekeeping staff and be sure we check the areas you mentioned. I am pleased to hear your kind words about our staff and will share that with... More 

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