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All 12 Hendersonville hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   201 Sugarloaf Road, Hendersonville, NC 28739
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18%
Ranked #11 of 12 hotels in Hendersonville
  • Overview
  • Reviews (119)
  • Photos (16)
  • Amenities
  • Q&A
  • Room tips (32)
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119 people have reviewed this hotel

Traveler rating
    6
    12
    22
    21
    58
See reviews for
47
29
5
11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
Rockwell, North Carolina
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This hotel reminded me of growing up in the eighties, it is a "oldie" but a goodie. The pool is fabulous, nice and big. They also have a small arcade, putt putt and common sitting areas. The breakfast was very typical of continental breakfasts. The rooms are a little dated (which is okay with me), ours was very clean. We... More

Was this review helpful? Yes
GM_NC843, General Manager at Quality Inn & Suites, responded to this review

Thank you for your most welcomed review for the Quality Inn & Suites. We would like to extend another invitation for you and your family to stay with us when your travels bring you back to Hendersonville, North Carolina. Thanks again! More

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

After checking in to the hotel my daughter sit down on the pull out sofa and felt something underneath her. It turned out to be a used insulin needle that had what I assume was BLOOD inside! Luckily for her it had the cap on it. I snapped a few pictures and immediately went to the front desk. They referred... More

Was this review helpful? Yes 2
GM_NC843, General Manager at Quality Inn & Suites, responded to this review

We regret that your stay at the Quality Inn, Hendersonville, NC was not a pleasant one. We have definitely addressed all the comments and concerns in your review and assure you that this is not the normal standards of our hotel. Please accept my deepest apologies for all the problems you addressed. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Before i begin this review i will say that without a doubt i will be staying at this hotel again for sure. I will start off with the cons: the rooms were a little out dated(nothing too bad though), the location isnt that great, looked a little over grown. Now the pros: GREAT pool, GREAT lobby, GREAT service, GREAT value,... More

Was this review helpful? Yes
GM_NC843, Manager at Quality Inn & Suites, responded to this review

Thank you for your most kind comments. We hope to host your family again at our Hotel. Currently, we are in the process of upgrading all of our 100 sleeping rooms to meet today's demands. As you know, this will be a time consuming undertaking and we only ask that our guest be patient with our progress. Please don't hesitate... More

Anderson
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 22, 2014 via mobile

The lobby looks great. The pictures on the website look good. But when you get there it's a big disappointment the lobby looks great and is. But the room look like a streetwalker would take a john I loved the pool and everything but the room. It was awful. They need to remodel to match the beautiful lobby

Was this review helpful? Yes 3
GM_NC843, Manager at Quality Inn & Suites, responded to this review

Thank you for your comments and review of our Hotel. Please accept our deepest apologies for our accommodations not meeting your expectations. We are currently in the process of upgrading all of the rooms in the hotel and, as you know, this may take some time. Please contact me personally when your travels bring you this way again and I... More

Clearwater, Florida
Contributor
18 reviews 18 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 27, 2014

First I would like to say I"m a Hampton Inn and Holiday Inn person. I stopped at the Hampton inn up the street and was told it would be $159.00 a night. For Hendersonville.! Come On. I went down the street looking for a Holiday Inn and run into the Quality inn. (I found out later it used to be... More

Was this review helpful? Yes 2
GM_NC843, General Manager at Quality Inn & Suites, responded to this review

Thank you for your comments - We are striving to bring to our guest the best experience at our hotel. Please make us aware of your next visit to Hendersonville, NC and we will definitely live up to your expectations as a Quality Inn & Suites Thank you again. More

Savannah, Georgia
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 27, 2014

We have stayed here at the Quality Inn and Suites in Hendersonville, NC. Excellent location right off of I-26. Very reasonable in price. It's a little dated but we don't care - looking for the best bang for our buck.

Was this review helpful? Yes
GM_NC843, General Manager at Quality Inn & Suites, responded to this review

Thank you for your welcomed review. We are continuously striving for excellence at the Quality Inn & Suites of Hendersonville, North Carolina. Please don't forget up when your travels bring you this way again. Thanks again More

Archdale, North Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 15, 2014

We stayed two nights and found the facility exceeded our expectations. We booked a room with two double beds and were upgraded to a suite at no extra charge! The staff were wonderful and especially toward our two grandchildren. A very "kid friendly" facility. Indoor pool and putting green were a big bonus! Overall we could not have been happier.... More

Was this review helpful? Yes 1
GM_NC843, Manager at Quality Inn & Suites, responded to this review

Thank you for your review. As you know we are continuously working to meet the expectations of our guests. Please contact me personally when you re back in the area. More

Hendersonville
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 19, 2014

This is NOT a Quality Inn - what an oxymoron! The air was very humid (due no doubt to the indoor pool and fountain) throughout the entire facility and it smelled bad in our room. The couch was dirty, as was the carpeting (afraid to take off our shoes). The interior stairwells were in very poor shape and extremely dirty,... More

Was this review helpful? Yes 2
GM_NC843, Manager at Quality Inn & Suites, responded to this review

We are very sorry to hear about your unpleasant stay with us. We admit that our property has had some issues and we are committed to upgrading our services and renovating our property. We are under new ownership and plans are in the works to address all the issues you expressed and cover many more. Please, if you are in... More

Waltham, Massachusetts
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 12, 2014 via mobile

We went to stay in this hotel this past weekend. We were in Hendersonville to visit family due to a death. We went to check in on friday mid morning check in went fine. We got a suite which was a very large room. It felt dirty and looked dirty but we were going to make the best of it.After... More

Was this review helpful? Yes 2
GM_NC843, Manager at Quality Inn & Suites, responded to this review

Please let me begin by offering my apologies for the unpleasantness of your stay here at out hotel. Our standards are much higher than your experience. I will investigate your concerns and contacting you personally with my findings. Thank you bringing this event to my attention. More

Rock Hill
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 24, 2014

I was here again with the 40&8 (American Legion) on 17 through 19 January 2014. I've been staying here, on different occasions, for over ten years and find it convenitely located to the interstate. It's an older hotel yet very clean. The staff are always helpful and courteous. Other than the evident age of this facility, it's affordable and a... More

Was this review helpful? Yes 1
GM_NC843, General Manager at Quality Inn & Suites, responded to this review

Thank you for your comments, we look forward to your next visit. You will definitely see a big change. Thanks again! More

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Additional Information about Quality Inn & Suites

Address: 201 Sugarloaf Road, Hendersonville, NC 28739
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Hendersonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
149

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