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All 11 Hendersonville hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   201 Sugarloaf Road, Hendersonville, NC 28739
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Ranked #10 of 11 hotels in Hendersonville
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113 people have reviewed this hotel

Traveler rating
    5
    11
    21
    19
    57
See reviews for
44
28
5
11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Archdale, North Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed two nights and found the facility exceeded our expectations. We booked a room with two double beds and were upgraded to a suite at no extra charge! The staff were wonderful and especially toward our two grandchildren. A very "kid friendly" facility. Indoor pool and putting green were a big bonus! Overall we could not have been happier.... More

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GM_NC843, Manager at Quality Inn & Suites, responded to this review

Thank you for your review. As you know we are continuously working to meet the expectations of our guests. Please contact me personally when you re back in the area. More

Hendersonville
2 reviews
1 of 5 stars Reviewed 5 weeks ago

This is NOT a Quality Inn - what an oxymoron! The air was very humid (due no doubt to the indoor pool and fountain) throughout the entire facility and it smelled bad in our room. The couch was dirty, as was the carpeting (afraid to take off our shoes). The interior stairwells were in very poor shape and extremely dirty,... More

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GM_NC843, Manager at Quality Inn & Suites, responded to this review

We are very sorry to hear about your unpleasant stay with us. We admit that our property has had some issues and we are committed to upgrading our services and renovating our property. We are under new ownership and plans are in the works to address all the issues you expressed and cover many more. Please, if you are in... More

Waltham, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 12, 2014 via mobile

We went to stay in this hotel this past weekend. We were in Hendersonville to visit family due to a death. We went to check in on friday mid morning check in went fine. We got a suite which was a very large room. It felt dirty and looked dirty but we were going to make the best of it.After... More

Was this review helpful? Yes 1
GM_NC843, Manager at Quality Inn & Suites, responded to this review

Please let me begin by offering my apologies for the unpleasantness of your stay here at out hotel. Our standards are much higher than your experience. I will investigate your concerns and contacting you personally with my findings. Thank you bringing this event to my attention. More

Rock Hill
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 24, 2014

I was here again with the 40&8 (American Legion) on 17 through 19 January 2014. I've been staying here, on different occasions, for over ten years and find it convenitely located to the interstate. It's an older hotel yet very clean. The staff are always helpful and courteous. Other than the evident age of this facility, it's affordable and a... More

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GM_NC843, General Manager at Quality Inn & Suites, responded to this review

Thank you for your comments, we look forward to your next visit. You will definitely see a big change. Thanks again! More

San Diego, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 15, 2014

we checked out after one night, moved over to Hampton Inn, room was dirty, stoppers out of sink/tub to allow water to run thru. Gym open to lobby with glass wall, who likes people watching them work out. 60's decor. I've stayed in numerous Quality Inn in past on business trips, never seen one in this poor condition.

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GM_NC843, General Manager at Quality Inn & Suites, responded to this review

Thank you for your comments and concerns. As you may know, we are currently under renovations and hope to have all the construction and updates available to our guest by mid-2014. I would love to invite you back to the hotel personally once we are completely remodeled. I am positive that you will see a big improvement. Thank you again More

Maiden, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 12, 2014

My daughter had a sports tournament in Fletcher nc On Saturday so we decided to travel up Friday night and stay till Sunday. We where looking for hotels with indoor heated pools and every hotel in the area was booked I found quality inn and they had vacancy so I booked it. (family of 5) after reserving the room we... More

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GM_NC843, Manager at Quality Inn & Suites, responded to this review

Thank you for your comments and understanding that we are in the middle of renovations for this property. Please give us another chance and come back soon to stay with us. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 3, 2013 via mobile

We travel a lot and this is the worst motel we ever stayed. We had a three-night reservation and we barely got through one night; we checked out two days early. The non-smoking room smelled terrible and it was dirty. Yuck, never again!!!!

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GM_NC843, Manager at Quality Inn & Suites, responded to this review

Thank you for your comments and let me offer my deepest apologies for the inconveniences you endured while you were a guest at our hotel. We have addressed this issue with the appropriate department head and it will definitely be corrected. We would also like you to know that we are under new ownership and it is our intent to... More

St. Louis
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 20, 2013

I booked us at Days Inn, it was not a good experience, so when we decided to extend our time in Hendersonville, I looked around for something better. We found more than we could have hoped for in the Quality Inn, the staff was wonderful, the common spaces were great. We are going to be back in the area often... More

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GM_NC843, Manager at Quality Inn & Suites, responded to this review

Thank you Sonja for recognizing the hard work our staff has put into making your stay enjoyable. We hope you will continue to stay with us as your travel permits. Again, Thank you Garry Ream General Manager Quality Inn & Suites - Hendersonville, NC More

Sturbridge, Massachusetts
1 review
1 of 5 stars Reviewed October 18, 2013

This hotel should not even be open for business. If I paid $29.99 at a truck stop for this hotel I would be upset with the filth and stains on everything in site. Every aspect of the room was filthy, the carpets, the walls (many holes with patches that don't even blend in), the shower and shower curtain, the hallways... More

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GM_NC843, Manager at Quality Inn & Suites, responded to this review

On behalf of  Quality Inn and Suites please accept my apology for your unpleasant stay at the Hendersonville, NC location. We are striving to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously, we would like to let you know that... More

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed October 16, 2013

The good news: This property was recently bank owned and the new owner is trying to make changes to it. The bad news: He hasn't owned it long enough to make any changes to make this place worth staying at. The carpets and walls are dirty, there were ants in our room, and every room we went into reeked of... More

Was this review helpful? Yes
GM_NC843, Manager at Quality Inn & Suites, responded to this review

Thank you for expressing your problems that you encountered during your time of stay. We sincerely apologize for the substandard condition of your room as we take great pride in our high standards of cleanliness. Unfortunately, you experienced a time when we obviously did not meet those standards. My hope is that you will allow us another opportunity to serve... More

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Additional Information about Quality Inn & Suites

Address: 201 Sugarloaf Road, Hendersonville, NC 28739
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Hendersonville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 11 hotels in Hendersonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
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