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BEST WESTERN PLUS Goldsboro

Certificate of Excellence
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909 N. Spence Avenue, Goldsboro, NC 27534 (Formerly Holiday Inn Express Goldsboro)
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Goldsboro
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BEST WESTERN PLUS Goldsboro
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96 Reviews from our TripAdvisor Community

Traveler rating
    61
    24
    6
    3
    2
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39
10
Solo
0
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (39)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (18)
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Top Contributor
58 reviews 58 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 1 week ago

I would have rated rate this property average at best BUT on the night we stayed, someone tried to gain access to our room at 12:30 AM. I had personally locked the door and turned the security bolt lock so whoever is was had some sort of key to access rooms. They were not able to get in because I... More 

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear T S, I am truly sorry for the frustration and disturbance you experienced when we mistakenly issued a key to the wrong (your) room to another guest at check in and offer my sincere apologies that we didn't do a better job of demonstrating our commitment to your satisfaction.Guest safety and comfort are our top priorities, and we take... More 

Randolph, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Can't say enough nice things about this hotel. Clean rooms, happy staff who go out of your way for you, they allow pets, and are very accommodating to your needs. Breakfast was average, but had enough variety for most people. Coffee was surprisingly good, and the staff was constantly updating the food items and making sure everyone was happy.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Eric H, Thank you very much for writing and posting your nice review. Everyone here enjoys delivering a higher quality guest experience than our competitors and I'm glad you were happy with our performance. I'll share your comments with our team so they know their efforts are appreciated. I hope we can welcome you back and serve you here... More 

West Wyoming, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great place, great price, super clean, the staff was great recommending a restaurant with really good local fare rather than just saying go across the street to Applebee's . The staff was outgoing and the place was centrally located,Thank you for a great stay

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear John M, Thank you very much for returning to our hotel and posting another nice review and rating about your stay with us. We value all guest feedback and it is always gratifying when it is as positive as yours. We look forward to and welcome the opportunity to serve you again. Sincerely, Ken Jacobs Guest Relations More 

1 review
4 of 5 stars Reviewed 2 weeks ago

I have stayed here twice now, and enjoyed it very much. The rooms are extremely clean, and the property is nice and well lit. It is also in a convenient location. I love the late check-out at noon, but could not enjoy it on my second visit due to repeat visits from housekeeping. They were knocking on rooms starting around... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Ryan S, Thanks for coming back to our hotel and posting your review. Guest safety and comfort are our top priorities, and we take these responsibilities very seriously. I'm sorry about housekeeping and offer my apologies for the frustration and discomfort you experienced. I hope we can regain your confidence the next time you visit Goldsboro. Sincerely, Ken Jacobs... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Rooms are very tasteful and relaxing. reminded me a lot of Marriott, with a little bit bigger of a bathroom. Also microwave and refrigerator provided - nice bonus. Rooms were designed so we didn't hear neighbors next door, and Best Western had a full house while we were there. That alone is a wonderful perk!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Nancy C, Thank you very much for choosing our hotel and posting your nice review and rating about your stay with us. We value all guest feedback and it is always gratifying when it is as positive as yours. We look forward to and welcome the opportunity to serve you again. Sincerely, Ken Jacobs Guest Relations More 

Mocksville, NC, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We needed a place to stay due to our son's college graduation in a nearby town. We actually chose Best Western PLUS as our 4th choice, with two other/higher choices having "no vacancy." Our 3rd choice had rooms available. However, they (Hampton Inn, Goldsboro) actually had a "higher" rate for military, instead of a military discount. I refuse to stay... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Larry B, Thanks so much for sharing your nice comments about your recent stay with us. I'm glad we exceeded your expectations and that you found us to be a good value. I hope you will be our guest again. Sincerely, Ken Jacobs Guest Relations More 

Chestertown NY, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is our 2nd stay at this Best Western in Goldsboro. We didn't consider other hotels in this area because of our good experience last year here. The breakfast area is very clean, has a nice variety and the gentleman running it was very helpful. Definitely will be back there on our trips from NY to FL.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Thomas D, Thank you very much for taking the time to write and post your nice review about your stay with us, and for making us your hotel of choice here in Goldsboro. We value your business and appreciate your kind words. We look forward to welcoming you back and serving you here again. Sincerely, Ken Jacobs Guest Relations More 

Orlando, Florida, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 28, 2015

We stayed in this hotel for a family reunion. Our room was a suite. It had a small living room with a table seating 4. Microwave and refrigerator came in handy although the refrigerator knob was broken. As a result, the food put in there froze. I did not report this issue because I forgot. The bedroom and bath were... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Sam W, Thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! I am sorry about the fridge freezing your food, and that our housekeeping team did not perform up to their usual high standards. Please stay with... More 

Frankford, Canada
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 22, 2015

My friends and I checked in, without reservations, on a Friday morning when our other booked accommodations became unavailable. The desk staff provided excellent service, checking us in early, into two nicely furnished, clean and comfortable rooms. The beds were very comfortable, breakfast was good although the eggs were indifferent ( a common problem in chain hotel restaurants with breakfast... More 

Was this review helpful? Yes 2
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear 449Alex, Thanks so much for sharing your comments about your recent stay with us. I'm glad that we were able to accommodate you and your friend, and that you were pleased with the service and accommodations here. We endeavor to deliver an excellent guest experience to every guest, and we appreciate your compliments. I hope you will let us... More 

West Wyoming, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2015

Travelled to Goldsboro for the first time for a family wedding, Got a great price and is a great place to stay with all amenities very close. The staff was extremely friendly and quick to advise local (non-chain )restaurants .Highly recommended. Clean and Safe.

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear John M, Thanks so much for sharing your comments about your recent stay with us. We strive to give all our guests the best in service and accommodations and are glad to know you enjoyed your time here. We appreciate your compliments and hope you will let us serve you here again. Sincerely, Ken Jacobs Guest Relations More 

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Prices are for 1 room, 2 adults
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