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BEST WESTERN PLUS Goldsboro

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909 N. Spence Avenue, Goldsboro, NC 27534 (Formerly Holiday Inn Express Goldsboro)
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BEST WESTERN PLUS Goldsboro
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106 Reviews from our TripAdvisor Community

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Traveler rating
    66
    24
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
  • All months
    (106)
  • Mar-May only
    (39)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (18)
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Marion, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I visit this area often and I always choose to stay at Best Western Plus. I have never had any issues with reservations or service at this location. Room are clean, staff are friendly and customer service oriented. I have recommended this hotel to friends and family that plan on visiting the area.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Upper Marlboro, Maryland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I called a few days prior to check in and requested a rollaway bed for my 13 year old and was told that it would be in the room when we got there. Well, the staff at the front desk stated that they do not place rollaway beds in rooms that have two beds in them already. If I'd known... More 

Was this review helpful? Yes
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

On our trip from Florida to New York we have many options when it comes to motels, and this was an excellent choice from a consistent chain. The plus denotes the little extras that make for a comfortable, friendly, energizing trip stop.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear thesunnylocksmith, Thank you for taking the time to write and submit your comments regarding your stay at our hotel. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. I hope we can serve you here again. Sincerely, Ken Jacobs Guest Relations More 

Charlotte NC, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel itself and area was clean and pleasant. The checkin and checkout staff was plesant. However housekeeping did not clean my room, make the bed, pick up dirty laundry or empty the trash the first day. Upon reporting it to the front desk, no attempt was made to correct the issue, only said they would report it to the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear John M, I am truly sorry for the disappointment and discomfort you experienced here and offer my sincere apologies that we didn't do a better job of demonstrating our commitment to guest satisfaction. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. We... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I contacted this hotel a few days ago about recent death in the family to block off some rooms for myself and other family members traveling here for a funeral. Not only was the staff here very professional, courteous, and compassionate. They went above and beyond for me to ease my unfortunate situation. I have contacted the hotel on several... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear MourningfromMD, Please accept my condolences for your recent loss, and my hope that you have many fond memories to bring you strength and comfort. Thank you very much for taking the time to write and post your nice review about your stay with us, and for making us your hotel of choice here in Goldsboro. I hope you will... More 

1 review
5 of 5 stars Reviewed 1 week ago

Rooms were clean and comfortable. The staff was cheerful, courteous, responsive and enjoyable to talk to. We enjoyed the breakfast which was enhanced by breakfast staff Ms Ann whose friendly and encouraging words made our stay enjoyable. She also made sure our food was available and the areas clean. All our requests were cheerfully fulfilled.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Robert W, Thank you very much for sharing your remarks about your stay with us. Ms Ann is terrific and inspires all of us to do our best, with every guest, every day. I'll ensure she is properly acknowledged for being mentioned here by you. We are happy to be of service and appreciate your business. Sincerely, Ken Jacobs... More 

Unionville, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was clean, the breakfast was good, we needed an accessible room and got it. Needed the extra added bench so my husband could shower. The staff went above and beyond to get it for us. Having to get one from another property they own in town. The staff then asked the next day if it worked for us.... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear hOKIESUSIE, Thank you for taking the time to write and submit your review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. We really appreciate your recommendation and look forward to welcoming you back on a future visit. Sincerely,... More 

Upr Marlboro, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Overall , my stay was average. The hotel is in a convenience location. Many shops, gas station, and places to eat are within walking distance. The complimentary breakfast was nice. The air conditioner was very noisy and one night there was a dog barking in the room next to mine off and on around 10 pm.

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Sandra W, I am sorry you were unhappy with us during your recent stay and offer my apologies for the discomfort and disturbance you experienced. We want all our guests to be happy they decided to stay with us and to receive excellent service and accommodations. We take it very seriously when we fall short and learn of a... More 

Cookeville, Tennessee
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked 2 rooms for Saturday evening via BookIt weeks in advance. Upon check in we were told repetitively that we didn't have a reservation though we had the guaranteed reservation in our hand. The clerk finally called her manager and found our reservation in a file marked "overbooked". No one called us or contacted us in any other way.... More 

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear LabCruiser, I am very sorry for the bad behavior from a member of our team and apologize for the poor service you received. We want all our guests to receive the best in service from well trained professionals with great attitudes, and I'm disappointed to learn this was not the case with you. I assure you that I will... More 

Snellville, Georgia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My wife and two dogs and I stayed here a few weeks ago as a stop over trip. We called while we were on the road to make sure the hotel had room for us. They took our reservation and said the room would be ready for our check in time. Upon arrival my wife checked us in while I... More 

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Robert L, Thank you for your comments about your recent stay at our hotel. I am very disappointed to hear of the unprofessional treatment and poor guest service you received. Please accept my sincere apology. I will use your review in discussions and training to improve our operation so this does not recur. We would like to discuss this... More 

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