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BEST WESTERN PLUS Goldsboro

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909 N. Spence Avenue, Goldsboro, NC 27534 (Formerly Holiday Inn Express Goldsboro)
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BEST WESTERN PLUS Goldsboro
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BEST WESTERN PLUS Goldsboro
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111 Reviews from our TripAdvisor Community

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Traveler rating
    70
    25
    9
    4
    3
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47
12
Solo
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
  • All months
    (111)
  • Mar-May only
    (39)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (18)
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Wilmington, United States
1 review
5 of 5 stars Reviewed yesterday NEW

I'm in the Goldsboro area a lot of business (almost every week) and this is my first choice. Their rewards program is great, too. I've been able to get several free nights stay for vacations. The staff is friendly and work hard to make the stay pleasant.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brenham, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Overall, I was pleased with my stay. I stayed 2 nights at this hotel. The staff was great and helpful. Breakfast is nice and the rooms are comfortable. The hotel does have a pool which I did not have time to use unfortunately. I did use the fitness room which has two treadmills, an elliptical, weight rack, bike, and a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Beth R, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Lara B Thanks for choosing our hotel for your recent stay here in Goldsboro I am proud to share with you that it is our passionate and dedicated team who continuously strive to deliver to our guests everything they desire so their time with us is uniquely special. I will personally pass on your kind words to all the... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

We needed a place to stay for a week and chose this Best Western pecause of the price and hoped for the "Best". We got it!! The location was convienient. The hotel was totally clean. Much better than other more expensive places I have stayed. The staff was AWESOME!! Beth, Caroline, Shaquita (and the nice girl that was there when... More 

Was this review helpful? Yes 1
Beth R, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Deanna It was a pleasure to read your recent review of our hotel and we thank you for taking the time to complete it. We are very proud of our people and Caroline and Miss Ann has asked me to pass on their personal thanks for picking her out as performing so well. I hope you will be our... More 

California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Family from multiple states rented several rooms over the weekend as we were in town for a family reunion. The hotel common areas and rooms were nicely decorated. The grounds and parking lot were well maintained. The pool was nice. Most of the staff were very hospitable and conscientious about their work. The hotel was very full. There were a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Beth R, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Thank you for taking the time to let us know about your recent visit. I am so glad that you enjoyed your stay with us. Our top priority is to deliver exceptional Customer service and I am so glad that you were able to experience this first hand. We are so happy we were able to address all your concerns... More 

Hampton
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Check-in was hectic; because it was during 4th of July and the hotel was full. Breakfast was okay, just need more than 1 waffle and pancake maker. Other than this, it was a great experience. I would stay and recommend this hotel to friends and family. It is also centrally located near shopping (Wal-Mart across the street) and eating establishments.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Beth R, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Venis A, Thank you for taking the time to review your stay. We are thrilled that you enjoyed your visit. Our top priority is to deliver superior Customer Service. I am so glad that you were able to experince this first hand. We look forward to seeing you again on your next visit! Sincerely, More 

Marion, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I visit this area often and I always choose to stay at Best Western Plus. I have never had any issues with reservations or service at this location. Room are clean, staff are friendly and customer service oriented. I have recommended this hotel to friends and family that plan on visiting the area.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Beth R, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Deana A. Thank you for taking the tome to review your stay at our Best Western Plus. We take these reviews very seriously! I am so happy that you enjpyed your stay with us and were able to experience our true Southern Hospitality. We look forward to seeing you again on your next visit to Goldsboro N.C. Sincerely, More 

Upper Marlboro, Maryland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

I called a few days prior to check in and requested a rollaway bed for my 13 year old and was told that it would be in the room when we got there. Well, the staff at the front desk stated that they do not place rollaway beds in rooms that have two beds in them already. If I'd known... More 

Was this review helpful? Yes
Beth R, General Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Nicoleshelonne, Thank you for taking the time to review your recent stay with us. I want to sincerely apologize about the Rollawy issue you had. I will be speaking with my team to assure this does not happen again. We are glad that you had a pleasant experience with the breakfast staff and other members of our team. We... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

On our trip from Florida to New York we have many options when it comes to motels, and this was an excellent choice from a consistent chain. The plus denotes the little extras that make for a comfortable, friendly, energizing trip stop.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear thesunnylocksmith, Thank you for taking the time to write and submit your comments regarding your stay at our hotel. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. I hope we can serve you here again. Sincerely, Ken Jacobs Guest Relations More 

Charlotte NC, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The hotel itself and area was clean and pleasant. The checkin and checkout staff was plesant. However housekeeping did not clean my room, make the bed, pick up dirty laundry or empty the trash the first day. Upon reporting it to the front desk, no attempt was made to correct the issue, only said they would report it to the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear John M, I am truly sorry for the disappointment and discomfort you experienced here and offer my sincere apologies that we didn't do a better job of demonstrating our commitment to guest satisfaction. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. We... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I contacted this hotel a few days ago about recent death in the family to block off some rooms for myself and other family members traveling here for a funeral. Not only was the staff here very professional, courteous, and compassionate. They went above and beyond for me to ease my unfortunate situation. I have contacted the hotel on several... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear MourningfromMD, Please accept my condolences for your recent loss, and my hope that you have many fond memories to bring you strength and comfort. Thank you very much for taking the time to write and post your nice review about your stay with us, and for making us your hotel of choice here in Goldsboro. I hope you will... More 

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