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BEST WESTERN PLUS Goldsboro

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909 N. Spence Avenue, Goldsboro, NC 27534 (Formerly Holiday Inn Express Goldsboro)
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Goldsboro
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BEST WESTERN PLUS Goldsboro
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88 reviews from our community

Traveler rating
    57
    21
    6
    3
    1
See reviews for
36
7
Solo
0
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Frankford, Canada
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My friends and I checked in, without reservations, on a Friday morning when our other booked accommodations became unavailable. The desk staff provided excellent service, checking us in early, into two nicely furnished, clean and comfortable rooms. The beds were very comfortable, breakfast was good although the eggs were indifferent ( a common problem in chain hotel restaurants with breakfast... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear 449Alex, Thanks so much for sharing your comments about your recent stay with us. I'm glad that we were able to accommodate you and your friend, and that you were pleased with the service and accommodations here. We endeavor to deliver an excellent guest experience to every guest, and we appreciate your compliments. I hope you will let us... More 

West Wyoming, Pennsylvania, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Travelled to Goldsboro for the first time for a family wedding, Got a great price and is a great place to stay with all amenities very close. The staff was extremely friendly and quick to advise local (non-chain )restaurants .Highly recommended. Clean and Safe.

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear John M, Thanks so much for sharing your comments about your recent stay with us. We strive to give all our guests the best in service and accommodations and are glad to know you enjoyed your time here. We appreciate your compliments and hope you will let us serve you here again. Sincerely, Ken Jacobs Guest Relations More 

Valley, AL, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is our "go to" hotel when visiting our grandchildren in Goldsboro. Very nice, clean room, excellent breakfast choices, pet friendly (important to us), extremely friendly and courteous staff. Parking lot is well lit and exterior has attractive landscaping. Would not consider staying anywhere else.

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Laura H, Thank you very much for your many visits and for posting your great comments and 5 star rating. It’s guests like you that make our jobs of maintaining the highest standards of cleanliness, service and facilities very rewarding. We are very proud of our people and appreciate your recognition of jobs well done by our team. We... More 

1 review
3 of 5 stars Reviewed March 20, 2015

You get what you pay for at this hotel. Our group stayed here. One reported hair in the shower that was not hers. One reported the outlet in the bathroom not working. I had originally reserved two queen beds but was asked nicely by the staff (phone call the day before my stay) if I would be willing to give... More 

Review collected in partnership with Best Western

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KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Konakala, Thank you for staying with us and posting your review. We want all our guests to be happy they decided to stay with us and to receive excellent service and accommodations. We take it very seriously when we fall short and learn of a guest's disappointment, such as yours.I'm sorry you were unhappy with the layout of your... More 

Greensboro
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2015

Upon check-in on Thursday evening, the lady at the front desk was so courteous and nice that I felt very welcomed. I wish I would have gotten her name. She was amazing! Everyone else that was staying there from our team certainly agreed. There was a gentleman working there named RJ and he was a tremendous help! We needed help... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear hazzatac, Thank you very much for writing and posting your great review. Everyone here enjoys delivering a higher quality guest experience than our competitors and I'm glad you were happy with our performance. I'll share your comments with our team so they know their efforts are appreciated.RJ has asked me to pass on his personal thanks for picking him... More 

1 review
2 of 5 stars Reviewed March 16, 2015

First room the air conditioner did not properly work and the electrical outlet was too big to hold a plug. There were dust bunnies/hair balls behind the bathroom door and dust/pubic hairs on the outside side of the tub. 2 days of complaints not addressed as far as the air and outlet. Second room was better/cleaner. Air conditioner did work.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear 96carolej, I am truly sorry for the frustration and inconvenience you experienced and offer my sincere apologies that we didn't do a better job of demonstrating our commitment to guest satisfaction. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. Our General Manager... More 

Orient, United States
1 review
5 of 5 stars Reviewed March 14, 2015

The staff there is really friendly, the breakfast is awesome, and the rooms are clean. There is an Applebee's, Bojangles and Sheets that is walking distance. There is a Wal-Mart across the street if you forgot to bring something and everything is less than a 10 minute drive.

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Carey M, Thanks so much for posting comments about your recent stay with us. We endeavor to give all our guests excellent service and accommodations and we appreciate your compliments. I hope you will let us serve you here again. Sincerely, Ken Jacobs Guest Relations More 

Wadesboro, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2015

I researched the hotel online prior to my stay, and the ratings were not good. Decided to try it for one night of my scheduled four nights, and was extremely pleased with the facility. An item in the fridge from the previous guest, t was missed by housekeeping but otherwise the room was clean. The Internet was surprisingly fast.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear James H, Thank you for staying with us and posting your comments. It is always gratifying to receive guest feedback especially when it is as positive as yours. I'm sorry that housekeeping wasn't performing up to our usual high standards and appreciate your understanding. We look forward to and welcome the opportunity to serve you here again. Sincerely, Ken... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2015 via mobile

I was so pleased with everything my husband, baby,and I was so happy with the place .great staff the best.l would fully recommend the bestwestern I just kept bragging to my sisters and brother how wonderful this hotel was.it gave me ideas on redoing my bedroom.

Was this review helpful? Yes 2
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Endia M, Thank for making your very first TA review about your recent stay with us. We know you have a lot of hotels to choose from and are pleased to know you were happy with the service and accommodations we provide. We appreciate your recommendation, and look forward to welcoming you back. Sincerely, Ken Jacobs Guest Relations More 

Wilmington, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2015

The booking staff and facility staff were more than excellent and the facility was a great match for my business meeting. I would recommend this location and facilities to anyone looking for a professional environment with quality meeting space.

Was this review helpful? Yes 2
KenJacobs, Guest Relations Manager at BEST WESTERN PLUS Goldsboro, responded to this review

Dear Richard O, Thank you so much for your review---we are so glad you were happy with the service and facilities we provided! Our staff members aim to do everything in their power to fulfill our guests’ needs, as our guests are truly the most important factor in our business. We really appreciate your compliments and recommendation. I hope we... More 

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