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Courtyard by Marriott Gastonia

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1856 Remount Road, Gastonia, NC 28054
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Courtyard by Marriott Gastonia
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Courtyard by Marriott Gastonia
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146 reviews from our community

Traveler rating
    64
    43
    25
    10
    4
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40
18
8
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lansing, Michigan
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

The service here was excellent. In fact, I checked in early with Jensen and he really took care of me. I had an early flight into Charolotte and had a lot of time to kill. I couldn't take it any longer so I decided to try checking into this hotel at 10:00 A.M. There were no rooms available but Jensen... More 

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TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for choosing the Courtyard Gastonia for your stay while on a business trip and for your loyalty as a Platinum member. We understand what the Courtyard travelers expect: a clean hotel with exceptional, friendly service and I appreciate your comments regarding the same. The best feedback a General Manager can hear is that their associates made an unforgettable... More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was nice and about what you would expect for a courtyard Marriott. I think it's better suited for those traveling for business so was very nice for me. However, th staff is what I enjoyed the most. They were very helpful and a pleasure dealing with. Very polite and friendly!

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TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your recent stay, while on business and for taking the time to write about your positive experience with our staff at the Courtyard Gastonia. Our goal is to be able to give every guest a feel as comfortable as possible while being away from home and comments like yours assures me that we are on the right... More 

Raleigh, North Carolina, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 11, 2015 via mobile

I would expect in this area at least complementary coffee in the lobby in the morning, but only Starbucks and sandwiches. Lucky there are many restaurants close by. Cleaning staff were wonderful to work with.

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TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for choosing to stay at the Courtyard Gastonia. We were happy to know that you liked our location with the various restaurants around. My staff and I were glad to know that we were able to meet most of your expectations except for a few. Thank you for your honest feedback. We do hope to have another opportunity... More 

Henderson, Nevada
Top Contributor
137 reviews 137 reviews
37 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 9, 2015

on a quick business trip and this was recommended to me. Room was clean and comfy. I only had a fridge, microwave would have been nice. Convenient to I85, easy on and off. Some places around for eating and shopping.

Was this review helpful? Yes 1
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for choosing at the Courtyard Gastonia for your recent business trip. It is always pleasing for a General Manager to read that a guest was very satisfied with their accommodations, clean rooms and facilities. As mentioned, our location is unique in that we are not too far off the expressway and there are many restaurants and shopping options... More 

Las Cruces, New Mexico
Top Contributor
135 reviews 135 reviews
22 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed February 25, 2015

The room was clean and quiet - except for the noisy heating unit which, I understand from previous reviews, are being replaced with updated quieter units. Housekeeping was good - except for not giving me a full box of tissues even though I had left the near empty boy on the sink counter. The maintenance man very quickly fixed the... More 

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TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your recent stay with us. We were happy to read that your overall stay was enjoyable and that our clean & quiet accommodations, as well as, the friendly & attentive service provided by our staff contributed to making your stay a more comfortable one. I will personally thank our Housekeeping and Front Desk staff for having taken... More 

Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 22, 2015

While visiting family in the area (usually, every 6 months) we stay this courtyard. Over the years we have had little bumps in our stay...ie: giving us keys to a room that was supposed to be cleaned and empty...coming to the room and finding that people were still obviously still staying there. But nothing too big. Mangement always fixes the... More 

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TheHotelGM, AGM at Courtyard by Marriott Gastonia, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Charlotte Gastonia. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues. We have shared your feedback... More 

Durham, North Carolina
1 review
2 of 5 stars Reviewed February 18, 2015

My issue is with the Bistro. I checked in earlier and wanted to have a decent drink while waiting for my friend to arrive, but the Bistro doesn't have most of the things I want, even though they are on the menu. So it's weird. They are out of many of the liquors, and do not have many of the... More 

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TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Charlotte Gastonia. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for bistro out of few things. We... More 

Atlanta
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 6, 2015

We have stayed at this Marriott many times over the last ten years and the lobby renovation has been a significant improvement. The ability to get a light dinner and a drink after a long day a plus. The lobby is charming with multiple sitting areas, a fireplace and an out door fire pit. Rooms on some levels feel dated... More 

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TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for returning to stay with us. We work hard to ensure each guest has a great experience and I’m happy we were able to exceed your expectations with regards to our service and amenities, yet again. I will be sure to pass along your compliments to Johnny. We are currently in the midst of renovation and I’m glad... More 

Raleigh, North Carolina
Top Contributor
113 reviews 113 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed January 30, 2015

Most Courtyards I have stayed in have had some renovations, especially upgrading bedding, but not this one. Lobby was really nice, next upgrade monies need to be spent in the rooms. Check in staff were very helpful. They did not have a restaurant list recommending some places, so had to use app.

Was this review helpful? Yes
TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for taking the time to post this review. We are pleased to read that your overall stay was a good one and that our Front Desk staff was able to provide you with a smooth check in. I’m glad you liked our newly-renovated lobby and am excited to let you know that we are in the process of... More 

Senior Contributor
21 reviews 21 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 24, 2015

We are here and they have 4 parties going right now. The front desk is pathetic and isn't stopping them. They won't help. This hotel is hell. Stay away. Please. Worst hotel ever. I have never experienced anything like this. Marriott, this is pathetic. You're allowing 20+ kids in a room.

Was this review helpful? Yes
TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

I would like to thank you for choosing to stay with us, however I am extremely sorry that we failed to provide you with a tranquil and comfortable stay. This is not how we normally take care of our guests and unfortunately your experience with our hotel was not good. I am glad that I could talk things over with... More 

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