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Courtyard by Marriott Gastonia

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1856 Remount Road, Gastonia, NC 28054
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1 room 1 guest
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Courtyard by Marriott Gastonia
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163 Reviews from our TripAdvisor Community

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Traveler rating
    72
    49
    27
    10
    5
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47
21
8
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Albemarle, North Carolina, United States
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stay at this facility almost every week....The amazing staff is the reason I chose thi hotel Brandy and Kim , Amanda . Geanette , Amina are great They welcome me and make sure my needs are met I could stay anywhere i like but Courtyard is my pick simply because of Staff

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your choosing the Courtyard Gastonia once again. We were pleased to hear that you enjoyed your stay and thank you for your kind compliments about the associates you have mentioned, please be assured I will pass on your comments onto them. We take great pride in delivering excellent service and I am glad to hear that we... More 

Gastonia, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

Staffs provided great customer service. Even when they are busy on their daily routine or agenda; they stopped and gave their guest's attention and answer questions. It pleases guests and sure it will make them come back. As I used their computer in the lobby; I've heard guest great comments being so pleased on their stay. Staffs interact with guest... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

It was truly a delight to read about your experience and you, truly, painted a wonderful picture of our service culture here at the Courtyard Gastonia. Service is certainly an integral element of any experience and we are delighted our team could assist in making your stay with us memorable and our efforts to create a happy guest were successful.... More 

Swansea, Massachusetts
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel as you would expect. We were there for a funeral and they let us check in at 10 am for no extra charge. Beds were very comfortable. The SHOWER WAS GREAT! Double shower heads. It felt like a waterfall.

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your kind review regarding your stay at the Courtyard Gastonia. We are glad that we could assist you with an early check in and that you thoroughly enjoyed the comforts of your bed and especially the shower. It was a pleasure to accommodate you and we would love to host your stay again when you visit the... More 

Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Updated lobby with full service restaurant and bar. Decent workout facility and indoor pool. The rooms were average size for a Courtyard. Comfortable beds, pillows, and towels. Front desk staff was very helpful. I would definitely stay here again on my next visit.

Was this review helpful? Yes 1
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your recent stay with us and for the great feedback with fellow online reviewers. We are so pleased you enjoyed your stay at the Courtyard Gastonia and your comments were wonderful to read. We are glad that you liked your comfortable accommodations, as well as, our associates especially my front desk team and we thank you for... More 

New Orleans, Louisiana
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is centrally located if you want to go to Charlotte or the mountains are close by, the room are clean, reception was not able to give good directions, when asked how to get to Hickory, NC. they where not aware or knew had to get there, when asked for other directions I experience the same, maybe they where... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your feedback. We appreciate you for highlighting our central location in your review and are happy that having Starbucks on site was the best feature of your stay. You are right - our staff should be knowledgeable about the directions to the nearby area and I am sorry that our associates disappointed you in that regard. We... More 

1 review
4 of 5 stars Reviewed July 24, 2015

Arrived before checking time and staff really made the effort to get our rooms ready, allowing family post red eye flight to get sleep. Especially want to mention Danielle Farrow at the Bistro really appreciated her enthusiasm and customer service.

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your recent stay and taking the time to write about your wonderful experience with our staff at the Courtyard Gastonia. I am pleased to hear that our associates assisted you with an early check in which allowed you to get that well deserved sleep. Also thanks for adding a spotlight to Danielle Farrow's great and friendly service during... More 

Granville, Ohio
2 reviews
4 of 5 stars Reviewed July 21, 2015

I have been staying at this Courtyard property every week since the early part of the year. And the simple reason I do so is the staff. They are so friendly and accommodating.....especially Soniya. Her smile at breakfast starts my day off right.

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

My staff and I thank you for making the Courtyard Gastonia your home away from home. I am excited as a General Manager that we succeed in our efforts of providing you with exceptional service and especially Soniya, who really makes the difference. She was thrilled to hear that she was mentioned by name in your review, you truly made... More 

Richmond, Virginia
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed July 19, 2015

We stayed at this Marriott at the suggestion of the family of the wedding party. The hotel was acceptable, a bit old looking and dated, but overall comfortable. The real issue we had was upon check-in. We arrived at the front desk and were told our room was not ready. So, we waited in the lobby and after 20-30 minutes,... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your constructive feedback regarding your stay while attending a wedding. I am happy to know that your overall stay with us was good. However, I want to genuinely apologize for the inconvenience caused by our front desk associates. We take your comments very seriously and am terribly sorry for the delay you were caused with your rooms... More 

Cookeville, Tennessee
Level Contributor
121 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed July 6, 2015

We were in Gastonia for a two night stay while attending a lacrosse tournament. We had other options in the area as there are at least four hotels on this block (that were all occupied by lacrosse families). This was by FAR the best option in town. (Felt really bad for the folks that stayed across the street in the... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for choosing the Courtyard Gastonia for your weekend stay while attending a tournament. Our goal is to be able to give every guest feel as comfortable as possible while being away from home and comments like yours assures me that we are on the right track. Thank you again for choosing the Courtyard as you had so many... More 

1 review
5 of 5 stars Reviewed June 29, 2015

Angie and Amina were amazing. Friendly and provided amazing service. I can not wait till i come back. Highly recommended. They gave me everything and more and after dinner brought me a cookie for dessert that was amazing.

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your fabulous review praising our team at the Courtyard Gastonia. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Angie and Amina truly embodies and personifies what our service culture is all about- We are so proud of them. I will be sharing your gracious words with them to... More 

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