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Courtyard by Marriott Gastonia

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1856 Remount Road, Gastonia, NC 28054
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Courtyard by Marriott Gastonia
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160 Reviews from our TripAdvisor Community

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Traveler rating
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    49
    27
    10
    5
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45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Updated lobby with full service restaurant and bar. Decent workout facility and indoor pool. The rooms were average size for a Courtyard. Comfortable beds, pillows, and towels. Front desk staff was very helpful. I would definitely stay here again on my next visit.

Was this review helpful? Yes 1
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your recent stay with us and for the great feedback with fellow online reviewers. We are so pleased you enjoyed your stay at the Courtyard Gastonia and your comments were wonderful to read. We are glad that you liked your comfortable accommodations, as well as, our associates especially my front desk team and we thank you for... More 

New Orleans, Louisiana
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is centrally located if you want to go to Charlotte or the mountains are close by, the room are clean, reception was not able to give good directions, when asked how to get to Hickory, NC. they where not aware or knew had to get there, when asked for other directions I experience the same, maybe they where... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your feedback. We appreciate you for highlighting our central location in your review and are happy that having Starbucks on site was the best feature of your stay. You are right - our staff should be knowledgeable about the directions to the nearby area and I am sorry that our associates disappointed you in that regard. We... More 

1 review
4 of 5 stars Reviewed 1 week ago

Arrived before checking time and staff really made the effort to get our rooms ready, allowing family post red eye flight to get sleep. Especially want to mention Danielle Farrow at the Bistro really appreciated her enthusiasm and customer service.

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your recent stay and taking the time to write about your wonderful experience with our staff at the Courtyard Gastonia. I am pleased to hear that our associates assisted you with an early check in which allowed you to get that well deserved sleep. Also thanks for adding a spotlight to Danielle Farrow's great and friendly service during... More 

Granville, Ohio
2 reviews
4 of 5 stars Reviewed 1 week ago

I have been staying at this Courtyard property every week since the early part of the year. And the simple reason I do so is the staff. They are so friendly and accommodating.....especially Soniya. Her smile at breakfast starts my day off right.

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

My staff and I thank you for making the Courtyard Gastonia your home away from home. I am excited as a General Manager that we succeed in our efforts of providing you with exceptional service and especially Soniya, who really makes the difference. She was thrilled to hear that she was mentioned by name in your review, you truly made... More 

Richmond, Virginia
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this Marriott at the suggestion of the family of the wedding party. The hotel was acceptable, a bit old looking and dated, but overall comfortable. The real issue we had was upon check-in. We arrived at the front desk and were told our room was not ready. So, we waited in the lobby and after 20-30 minutes,... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your constructive feedback regarding your stay while attending a wedding. I am happy to know that your overall stay with us was good. However, I want to genuinely apologize for the inconvenience caused by our front desk associates. We take your comments very seriously and am terribly sorry for the delay you were caused with your rooms... More 

Cookeville, Tennessee
Level Contributor
116 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were in Gastonia for a two night stay while attending a lacrosse tournament. We had other options in the area as there are at least four hotels on this block (that were all occupied by lacrosse families). This was by FAR the best option in town. (Felt really bad for the folks that stayed across the street in the... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for choosing the Courtyard Gastonia for your weekend stay while attending a tournament. Our goal is to be able to give every guest feel as comfortable as possible while being away from home and comments like yours assures me that we are on the right track. Thank you again for choosing the Courtyard as you had so many... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Angie and Amina were amazing. Friendly and provided amazing service. I can not wait till i come back. Highly recommended. They gave me everything and more and after dinner brought me a cookie for dessert that was amazing.

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your fabulous review praising our team at the Courtyard Gastonia. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Angie and Amina truly embodies and personifies what our service culture is all about- We are so proud of them. I will be sharing your gracious words with them to... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel is fair and rooms are ok but the employees are awesome. I have become a repeat customer because of the excellent customer service, specifically Amino and Angie in the Bistro. They are always kind, courteous and really good at their jobs.

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TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you Rick, for choosing the Courtyard Gastonia for your stay once again. We understand what the Courtyard travelers expect: a clean hotel with exceptional, friendly service. I'm excited that we continue to meet your expectations each time and our valuable team members like, Amino and Angie at the Bistro add more value to your stay. Comments such as yours... More 

Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

The room was clean. That's about all. The bed was not comfortable. It made me feel like my feet where higher than my head. Strange. The bathroom was clean but no vent. Also after paying such a high rate I was extremely surprised that there was no complimentary breakfast. I would not stay here again.

Was this review helpful? Yes
TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for staying at the Courtyard Gastonia and for the productive feedback. I want to genuinely apologize for the unpleasant experience you had with us. I am terribly sorry for the difficulty you had with your accommodation and for any inconvenience this might have caused. Though our rates are competitive with the other hotels in our area, we do... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 26, 2015

Wonderful overnight stay, great room, great bed, and great breakfast. Gastonia is a great stop off location as we traveled from Atlanta to Williamsburg VA. The Courtyard by Marriott is a nice, clean, well maintained location with great amenities. Breakfast was served hot and fast.

Was this review helpful? Yes
TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for the wonderful review and taking the time to share your experience with your fellow travelers online. We appreciate your comments about how much you liked our clean property, accommodations and the breakfast we served. I am delighted that you were so happy with our location and the amenities offered. We hope you will give us another opportunity... More 

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