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Courtyard by Marriott Gastonia

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1856 Remount Road, Gastonia, NC 28054
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Courtyard by Marriott Gastonia
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Courtyard by Marriott Gastonia
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144 reviews from our community

Traveler rating
    63
    42
    25
    10
    4
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40
18
8
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Raleigh, North Carolina, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I would expect in this area at least complementary coffee in the lobby in the morning, but only Starbucks and sandwiches. Lucky there are many restaurants close by. Cleaning staff were wonderful to work with.

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TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for choosing to stay at the Courtyard Gastonia. We were happy to know that you liked our location with the various restaurants around. My staff and I were glad to know that we were able to meet most of your expectations except for a few. Thank you for your honest feedback. We do hope to have another opportunity... More 

Henderson, Nevada
Top Contributor
122 reviews 122 reviews
34 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

on a quick business trip and this was recommended to me. Room was clean and comfy. I only had a fridge, microwave would have been nice. Convenient to I85, easy on and off. Some places around for eating and shopping.

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TheHotelGM, General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for choosing at the Courtyard Gastonia for your recent business trip. It is always pleasing for a General Manager to read that a guest was very satisfied with their accommodations, clean rooms and facilities. As mentioned, our location is unique in that we are not too far off the expressway and there are many restaurants and shopping options... More 

Las Cruces, New Mexico
Top Contributor
126 reviews 126 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed February 25, 2015

The room was clean and quiet - except for the noisy heating unit which, I understand from previous reviews, are being replaced with updated quieter units. Housekeeping was good - except for not giving me a full box of tissues even though I had left the near empty boy on the sink counter. The maintenance man very quickly fixed the... More 

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TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for your recent stay with us. We were happy to read that your overall stay was enjoyable and that our clean & quiet accommodations, as well as, the friendly & attentive service provided by our staff contributed to making your stay a more comfortable one. I will personally thank our Housekeeping and Front Desk staff for having taken... More 

Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 22, 2015

While visiting family in the area (usually, every 6 months) we stay this courtyard. Over the years we have had little bumps in our stay...ie: giving us keys to a room that was supposed to be cleaned and empty...coming to the room and finding that people were still obviously still staying there. But nothing too big. Mangement always fixes the... More 

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TheHotelGM, AGM at Courtyard by Marriott Gastonia, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Charlotte Gastonia. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues. We have shared your feedback... More 

Durham, North Carolina
1 review
2 of 5 stars Reviewed February 18, 2015

My issue is with the Bistro. I checked in earlier and wanted to have a decent drink while waiting for my friend to arrive, but the Bistro doesn't have most of the things I want, even though they are on the menu. So it's weird. They are out of many of the liquors, and do not have many of the... More 

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TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Charlotte Gastonia. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for bistro out of few things. We... More 

Atlanta
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 6, 2015

We have stayed at this Marriott many times over the last ten years and the lobby renovation has been a significant improvement. The ability to get a light dinner and a drink after a long day a plus. The lobby is charming with multiple sitting areas, a fireplace and an out door fire pit. Rooms on some levels feel dated... More 

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TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for returning to stay with us. We work hard to ensure each guest has a great experience and I’m happy we were able to exceed your expectations with regards to our service and amenities, yet again. I will be sure to pass along your compliments to Johnny. We are currently in the midst of renovation and I’m glad... More 

Raleigh, North Carolina
Top Contributor
113 reviews 113 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 30, 2015

Most Courtyards I have stayed in have had some renovations, especially upgrading bedding, but not this one. Lobby was really nice, next upgrade monies need to be spent in the rooms. Check in staff were very helpful. They did not have a restaurant list recommending some places, so had to use app.

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TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for taking the time to post this review. We are pleased to read that your overall stay was a good one and that our Front Desk staff was able to provide you with a smooth check in. I’m glad you liked our newly-renovated lobby and am excited to let you know that we are in the process of... More 

Contributor
19 reviews 19 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 24, 2015

We are here and they have 4 parties going right now. The front desk is pathetic and isn't stopping them. They won't help. This hotel is hell. Stay away. Please. Worst hotel ever. I have never experienced anything like this. Marriott, this is pathetic. You're allowing 20+ kids in a room.

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TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

I would like to thank you for choosing to stay with us, however I am extremely sorry that we failed to provide you with a tranquil and comfortable stay. This is not how we normally take care of our guests and unfortunately your experience with our hotel was not good. I am glad that I could talk things over with... More 

Top Contributor
199 reviews 199 reviews
25 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed January 24, 2015

Just stayed for 2 days in a business trip. Got a great deal through one of the price discount programs. The hotel was very clean and very convenient and the staff extremely friendly. The room was quiet and Internet signal reliable. Very pleased.

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TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for choosing us for your accommodation needs on your recent business visit to the Gastonia area. I am delighted to hear that you enjoyed and were happy with our clean facilities, quiet room and the internet service. It is most rewarding to learn that our hospitality is appreciated by our guests and I will be sure to thank... More 

Senior Contributor
26 reviews 26 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 18, 2015

Stayed for business. Clean and well run, friendly staff, good quality cafe. Fast free internet (much faster than other Courtyards). Only complaint was the lack of soundproofing. You can and will hear everything going on around your room, in the hallway, upstairs etc. Bring a good pair of ear-plugs if you want to get any sleep.

Was this review helpful? Yes
TheHotelGM, Assistant General Manager at Courtyard by Marriott Gastonia, responded to this review

Thank you for being our guest on your recent business visit to the Gastonia area and for sharing your positive review on TripAdvisor. We are delighted to hear that you found our facilities clean and well-managed and that our associates provided you with friendly service. It’s great that you were able to enjoy our fast Internet service and the Courtyard... More 

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