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Comfort Suites

2.5 of 5 1874 Remount Rd., Gastonia, NC 28054
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Certificate of Excellence 2014
Comfort Suites
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87 reviews from our community

Traveler rating
    38
    26
    11
    11
    1
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26
16
8
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sao Paulo, SP
Top Contributor
88 reviews 88 reviews
43 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed for 3 nights, choose this hotel due better price compared to neighbours. The hotel is ok, very large room, with all needed. Efficient check-in and check-out. Great options on breakfast. Maintenance could be a little better, everyday hot water with different temperature, leaking on the tap, channels not clear on TV.

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Germantown, Maryland, United States
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Was in the area again, so I wanted to stay here, since last time wasn't bad and the price was reasonable. Last review, I noted the A/C unit issue. Funny thing, I think I may have been staying in the room next door this time, because I could hear a very loud A/C running through the walls. This visit was... More 

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Harrisburg, Pennsylvania
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 10, 2014

The room was a good size, but the furnishings were showing their age. Room did include microwave and refrigerator. Bathroom was OK, but elevator floor had a loose floor tile which could be a safety issue. Staff was efficient and friendly. Hotel is close to expressway and hospital which caused more than normal road noise and emergency vehicle sirens which... More 

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for writing such a detailed review of your recent stay. I will share your comments with our staff so that we may continue to improve. Guest satisfaction is our goal, and your feedback will serve as a tool to help us provide even better accommodations. Thank you again for your time. We hope that you will stay with... More 

Covington, Georgia
Top Contributor
116 reviews 116 reviews
44 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed November 27, 2014

This hotel was a clean hotel, and the bed was comfortable. The decor was updated but the carpet needed some work. The tvs are flat screen but no HD or ESPN 2 which isn't the end of the world. The walls are fairly thin, but not terribly so. Staff was friendly. A simple hotel in a decent location.

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to review your recent stay. We will utilize your feedback to continue to improve our level of service and the features that we offer. Thank you again for sharing your comments. We hope that you will stay with us again when you are traveling through the area. More 

Jasper, Florida, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 21, 2014

I had someone on the staff of this hotel trying to get in my room with a do not disturb sign on the door. I'm glad I had it dead bolted. I was sleeping during the day for my job apparently they felt it was fine to try to come in my room anyway. I was extremely upset I talked... More 

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure that your feedback will be given to all. Please email us with a phone number or email address so that a manager can contact you personally and set you up with... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2014

I have stayed several times at this hotel and I can say each time has been exceptional! The staff, all staff, are friendly, happy, and always smile. The rooms are immaculately cleaned and if you have any needs at all, they are prompt to attend to them. Will continue to stay at this hotel when in the area.

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the opportunity to go on Tripadvisor and review your recent stay with us. It is always encouraging to get such positive feedback as we strive to provide excellent accommodations to all of our guests. Thank you again for your kind words. We look forward to seeing you again soon. More 

Oak Grove, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 17, 2014 via mobile

Staff was very friendly and accommodating. We noticed that the carpet was wet around the a/c the morning after we checked in. This was reported and we were immediately moved to another room. Roaches and crickets were a problem in the bathroom. Breakfast was good. Towels and linens were clean and maid service adequate. Probably won't stay here again.

Was this review helpful? Yes 1
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for your candid feedback. I am very sorry to hear that your accommodations did not meet expectations, but it is encouraging to know that our staff was able to provide you with great customer service. Please email me with a phone number or email address at csgastoniaagm@lrphotels.com so that we can discuss your issues personally. I hope that... More 

Germantown, Maryland, United States
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2014

For what seemed to be an older hotel, it was in very good shape. The suites are very roomy and nice. We liked the TV better than the one in another Comfort Suites location. This one worked better. The A/C unit worked okay, but appeared to be struggling during cooling.

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to review your recent stay. It is our goal to provide the best accommodations and service to each one of our guests. We are pleased to hear that you enjoyed your stay with us. Thank you again for your time. We look forward to seeing you again soon. More 

Roanoke, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

The entire staff from bottom to top were gracious, friendly and went the extra mile. Room was clean and well furnished and the beds even had soft and firm pillows so you could choose which to sleep on. Common areas were clean and breakfast was well done and plentiful. Will stay there any time I am in this part of... More 

Was this review helpful? Yes 1
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time out of your busy schedule to review our hotel. It is our ultimate goal that each guest who stays with us has the best guest experience possible. We strive to provide the best customer service and accommodations in the area. Your review will serve as encouragement to drive our staff even further. Thanks again... More 

Florida City, Florida
Top Contributor
60 reviews 60 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed July 19, 2014

This was near my destination so that's why I stayed . .. . but I wouldn't return. Desk clerk clearly hated his job, although he was drearily pleasant enough, hallway carpet was worn and depressing, room was loud and really bright at night and the breakfast was inedible. Eggs salted to death and the foam plates really were indicative of... More 

Was this review helpful? Yes 1
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for writing a review of your recent stay. I apologize for the first impression you received from our front desk. I have coached them individually using your feedback to improve our customer service skills. I assure you that we will do whatever it takes to provide better service for our future guests. We are planning to install new... More 

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Additional Information about Comfort Suites

Address: 1874 Remount Rd., Gastonia, NC 28054
Phone Number:
Location: United States > North Carolina > Gastonia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 109
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Also Known As:
Comfort Hotel Gastonia
Comfort Suites Gastonia
Gastonia Comfort Suites

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