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All 15 Gastonia hotels

Comfort Suites

2.5 of 5 Hotel   |   1874 Remount Rd., Gastonia, NC 28054
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Ranked #4 of 15 Hotels in Gastonia
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 26, 2014
wfrain
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83 reviews from our community

Traveler rating
    38
    24
    9
    11
    1
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26
14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jasper, Florida, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I had someone on the staff of this hotel trying to get in my room with a do not disturb sign on the door. I'm glad I had it dead bolted. I was sleeping during the day for my job apparently they felt it was fine to try to come in my room anyway. I was extremely upset I talked... More

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure that your feedback will be given to all. Please email us with a phone number or email address so that a manager can contact you personally and set you up with... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2014

I have stayed several times at this hotel and I can say each time has been exceptional! The staff, all staff, are friendly, happy, and always smile. The rooms are immaculately cleaned and if you have any needs at all, they are prompt to attend to them. Will continue to stay at this hotel when in the area.

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the opportunity to go on Tripadvisor and review your recent stay with us. It is always encouraging to get such positive feedback as we strive to provide excellent accommodations to all of our guests. Thank you again for your kind words. We look forward to seeing you again soon. More

Oak Grove, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 17, 2014 via mobile

Staff was very friendly and accommodating. We noticed that the carpet was wet around the a/c the morning after we checked in. This was reported and we were immediately moved to another room. Roaches and crickets were a problem in the bathroom. Breakfast was good. Towels and linens were clean and maid service adequate. Probably won't stay here again.

Was this review helpful? Yes 1
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for your candid feedback. I am very sorry to hear that your accommodations did not meet expectations, but it is encouraging to know that our staff was able to provide you with great customer service. Please email me with a phone number or email address at csgastoniaagm@lrphotels.com so that we can discuss your issues personally. I hope that... More

Germantown, Maryland, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2014

For what seemed to be an older hotel, it was in very good shape. The suites are very roomy and nice. We liked the TV better than the one in another Comfort Suites location. This one worked better. The A/C unit worked okay, but appeared to be struggling during cooling.

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to review your recent stay. It is our goal to provide the best accommodations and service to each one of our guests. We are pleased to hear that you enjoyed your stay with us. Thank you again for your time. We look forward to seeing you again soon. More

Roanoke, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

The entire staff from bottom to top were gracious, friendly and went the extra mile. Room was clean and well furnished and the beds even had soft and firm pillows so you could choose which to sleep on. Common areas were clean and breakfast was well done and plentiful. Will stay there any time I am in this part of... More

Was this review helpful? Yes 1
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time out of your busy schedule to review our hotel. It is our ultimate goal that each guest who stays with us has the best guest experience possible. We strive to provide the best customer service and accommodations in the area. Your review will serve as encouragement to drive our staff even further. Thanks again... More

Florida City, Florida
Top Contributor
59 reviews 59 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed July 19, 2014

This was near my destination so that's why I stayed . .. . but I wouldn't return. Desk clerk clearly hated his job, although he was drearily pleasant enough, hallway carpet was worn and depressing, room was loud and really bright at night and the breakfast was inedible. Eggs salted to death and the foam plates really were indicative of... More

Was this review helpful? Yes 1
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for writing a review of your recent stay. I apologize for the first impression you received from our front desk. I have coached them individually using your feedback to improve our customer service skills. I assure you that we will do whatever it takes to provide better service for our future guests. We are planning to install new... More

Senior Contributor
29 reviews 29 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed July 15, 2014

I must say that I have stayed in many comfort suites and this has been my worst experience to date. It is a shame that this facility is in need of repair but the staff is very friendly. We stopped here on our way to Myrtle Beach. Check in was great and the staff was very friendly however when we... More

Was this review helpful? Yes 2
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

First off, thank you for taking the time to write a review of your recent stay on TripAdvisor. I apologize for any inconvenience that you experienced during your stay with us. Detailed reviews such as this give us a guide on how we can continue to improve. Thank you for your kind words regarding our staff. We strive to provide... More

1 review
5 of 5 stars Reviewed June 29, 2014

Planning an out of town wedding is difficult and stressful. In choosing lodging for our out of town guests, we visited many hotels in the area. Comfort Suites in Gastonia was an easy choice and it did not disappoint. The whole staff was very friendly and most accommodating. The breakfast was exceptional and well tended. Rooms were very clean and... More

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for your kind comments. It was our pleasure to host your group during this special event in your lives. Our ultimate goal is guest satisfaction and we try to make sure each guest feels right at home during their stay with us. We would be honored to host your family and friends every time they visit the area.... More

Atlanta, Georgia
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed June 19, 2014

Stayed here one night when passing thru area. Spacious suite room with new carpet and drapes, however door and woodwork somewhat beaten up. Separate area had love seat, chair and coffee table. Comfy beds and multiple pillows. Convenient long table/bureau with extra "under table" came in handy. Larger than standard hotel refrigerator and had microwave. Bathroom tile was patched and... More

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to write a review of your recent stay with us. We will use your feedback to improve our service and continue to grow in the areas of your concern. I apologize for the inconvenience you were caused by having to retrieve your coffee from the front desk. I have spoken directly with the front... More

chicago IL
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 18, 2014

Rooms were reserved for a wedding occasion so we were fine with wherever we would be staying since we had a group of friends. The hotel turned out much better than expected. The rooms were very clean, the beds ultra comfortable and they even had two sets of pillows, indicating the ones in front were soft and the ones in... More

Was this review helpful? Yes 1
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

We are so pleased to hear that you enjoyed your recent stay with us. It is our goal to ensure that each of our guests enjoys the time that they spend at the Comfort Suites Gastonia. Thank you for sharing your review, it will serve as encouragement to all of our staff. We hope to see you again on your... More

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Additional Information about Comfort Suites

Address: 1874 Remount Rd., Gastonia, NC 28054
Phone Number:
Location: United States > North Carolina > Gastonia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 109
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Also Known As:
Comfort Hotel Gastonia
Comfort Suites Gastonia
Gastonia Comfort Suites

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