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Comfort Suites

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1874 Remount Rd., Gastonia, NC 28054
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Comfort Suites
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Review This Hotel

88 reviews from our community

Traveler rating
    38
    27
    11
    11
    1
See reviews for
28
16
8
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (24)
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    (23)
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We are from this town and were coming into town visiting family and find out the day we were leaving that we needed a place to stay for just one night. We called up and spoke to the manager and she was able to cut us a deal on a room that probably would've went empty. Awesome! We were greeted... More 

Was this review helpful? Yes 1
La Plata, Maryland
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 17, 2015

On our way to Atlanta and needed to stop for a quick night. Lori at the front desk was great for it being so late at night. Room was very comfortable - it was 3 moms and 3 teens so pull out "bed" was a plus - it was not a large bed but it worked for a quick sleep.... More 

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CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to write a review of your recent stay on TripAdvisor. I have shared your feedback with our team and your comments will serve as encouragement as we continue to strive to provide excellent accommodations to each of our guests. Thank you again for your time. We hope to see you again the next time... More 

Sao Paulo, SP
Top Contributor
95 reviews 95 reviews
44 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed January 28, 2015

I stayed for 3 nights, choose this hotel due better price compared to neighbours. The hotel is ok, very large room, with all needed. Efficient check-in and check-out. Great options on breakfast. Maintenance could be a little better, everyday hot water with different temperature, leaking on the tap, channels not clear on TV.

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for reviewing your recent stay with us. Guest satisfaction is our goal, and we will use your feedback to continue to improve and grow. I have spoken with our maintenance staff to ensure that they are constantly checking the in room items to ensure they are working correctly. Thank you again for your time. We look forward to... More 

Germantown, Maryland, United States
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 22, 2015

Was in the area again, so I wanted to stay here, since last time wasn't bad and the price was reasonable. Last review, I noted the A/C unit issue. Funny thing, I think I may have been staying in the room next door this time, because I could hear a very loud A/C running through the walls. This visit was... More 

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to review your recent stay with us. We will utilize your feedback to provide even better accommodations to our guests in the future. I have spoken with my maintenance department about the noise issue you experienced. I apologize for any inconvenience that this may have caused you. Thank you again for your time. We... More 

Harrisburg, Pennsylvania
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 10, 2014

The room was a good size, but the furnishings were showing their age. Room did include microwave and refrigerator. Bathroom was OK, but elevator floor had a loose floor tile which could be a safety issue. Staff was efficient and friendly. Hotel is close to expressway and hospital which caused more than normal road noise and emergency vehicle sirens which... More 

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CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for writing such a detailed review of your recent stay. I will share your comments with our staff so that we may continue to improve. Guest satisfaction is our goal, and your feedback will serve as a tool to help us provide even better accommodations. Thank you again for your time. We hope that you will stay with... More 

Covington, Georgia
Top Contributor
119 reviews 119 reviews
45 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed November 27, 2014

This hotel was a clean hotel, and the bed was comfortable. The decor was updated but the carpet needed some work. The tvs are flat screen but no HD or ESPN 2 which isn't the end of the world. The walls are fairly thin, but not terribly so. Staff was friendly. A simple hotel in a decent location.

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to review your recent stay. We will utilize your feedback to continue to improve our level of service and the features that we offer. Thank you again for sharing your comments. We hope that you will stay with us again when you are traveling through the area. More 

Jasper, Florida, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 21, 2014

I had someone on the staff of this hotel trying to get in my room with a do not disturb sign on the door. I'm glad I had it dead bolted. I was sleeping during the day for my job apparently they felt it was fine to try to come in my room anyway. I was extremely upset I talked... More 

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CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure that your feedback will be given to all. Please email us with a phone number or email address so that a manager can contact you personally and set you up with... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2014

I have stayed several times at this hotel and I can say each time has been exceptional! The staff, all staff, are friendly, happy, and always smile. The rooms are immaculately cleaned and if you have any needs at all, they are prompt to attend to them. Will continue to stay at this hotel when in the area.

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the opportunity to go on Tripadvisor and review your recent stay with us. It is always encouraging to get such positive feedback as we strive to provide excellent accommodations to all of our guests. Thank you again for your kind words. We look forward to seeing you again soon. More 

Oak Grove, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 17, 2014 via mobile

Staff was very friendly and accommodating. We noticed that the carpet was wet around the a/c the morning after we checked in. This was reported and we were immediately moved to another room. Roaches and crickets were a problem in the bathroom. Breakfast was good. Towels and linens were clean and maid service adequate. Probably won't stay here again.

Was this review helpful? Yes 1
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for your candid feedback. I am very sorry to hear that your accommodations did not meet expectations, but it is encouraging to know that our staff was able to provide you with great customer service. Please email me with a phone number or email address at csgastoniaagm@lrphotels.com so that we can discuss your issues personally. I hope that... More 

Germantown, Maryland, United States
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2014

For what seemed to be an older hotel, it was in very good shape. The suites are very roomy and nice. We liked the TV better than the one in another Comfort Suites location. This one worked better. The A/C unit worked okay, but appeared to be struggling during cooling.

Was this review helpful? Yes
CS_Gastonia, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to review your recent stay. It is our goal to provide the best accommodations and service to each one of our guests. We are pleased to hear that you enjoyed your stay with us. Thank you again for your time. We look forward to seeing you again soon. More 

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