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All 12 Franklin hotels

Comfort Inn

2.0 of 5 Hotel   |   313 Cunningham Road, Franklin, NC 28734
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Ranked #4 of 12 hotels in Franklin
A recent review
5 of 5 stars reviewed 4 weeks ago
Debbie F Fort Myers, Florida
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104 people have reviewed this hotel

Traveler rating
    45
    23
    14
    10
    12
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33
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14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
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English first
Fort Myers, Florida
Top Contributor
57 reviews 57 reviews
5 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I had intended to book this hotel for three nights but there was a mix up & it was only booked for one night. The receptionist was able to get us two nights but said we would have to switch rooms for Friday night's stay-not the end of the world. Friday morning we were told we didn't have to move-relief!... More

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GMNC373, General Manager at Comfort Inn, responded to this review

Thank You for your kind words, We appreciate your business and hope to see you back soon in our wonderful, peaceful mountain town In Western North Carolina. More

Cape May, New Jersey
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 18, 2014 via mobile

We stayed one night here when enjoying the mason mountain mine. The hotel vas very clean, beds were comfy and the facility as a whole seemed pretty new. They had everything a traveller could want including free internet, new flat screen tv, fridge/microwave, pool, exercise room and free hot breakfast. We really had no qualms about our room other than... More

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GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for writing a review on our hotel, We appreciate your kind words, We hope to see you soon when travels bring you back to Franklin. More

Charlotte, North Carolina
Senior Contributor
46 reviews 46 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 2, 2014

The people are nice, the room was clean and the bed comfortable but it totally ruins the stay when you walk down the halls and smell heavy cigarette smoke! Come on guys!! This is 2014. NO ONE SHOULD BE ALLOWED TO SMOKE INSIDE THE BUILDING!! we seriously thought about staying up the hill at the Hampton Inn. We even checked... More

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GMNC373, General Manager at Comfort Inn, responded to this review

Thank You very much for your review, Our hotels 1st and 2nd floor are totally non smoking, our 3rd floor is partially smoking and non. We have dedicated pet rooms on each floor, because of other pet rooms rented on 1st and 2nd floor, we had to place your room on the 3rd floor. I am sorry you encountered a... More

Conway, South Carolina
Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 3, 2014

Where we regularly stay in Franklin had to cancel our reservations, and so group took rooms at the Comfort Inn at about 80 bucks a night. Friendly folks at the desk. Rooms clean. Bed linen not as soft and comfy as some others. Mattresses a little springy it seemed, but those are small details. Quiet and comfortable. More than adequate... More

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GMNC373, General Manager at Comfort Inn, responded to this review

We appreciate your review of our hotel. Thanks for your business Mark W GM More

Anderson, South Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 28, 2013

We stay at the Comfort Inn in Franklin, NC whenever we are in the area. Staff is always friendly and rooms are comfortable. I will rate it a 5 star if they will repair the hot tub and heat the pool water as I love to use these amenities in the winter.

Was this review helpful? Yes 1
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our hotel. We hope to see you soon on your next trip the mountains. More

Savannah, Georgia
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 15, 2013

My family and I stayed in this hotel recently while in town to attend a concert at the Smoky Mountain Center for Performing Arts(also an excellent place). We have no issues to list for this hotel. This hotel offers pre pay and with that we received an excellent rate. Our room had a seperate area that had a micro/frig and... More

Was this review helpful? Yes 4
GMNC373, General Manager at Comfort Inn, responded to this review

We appreciate your time to participate on TA. When travels bring you back to Franklin please come see us Thanks More

Sugar Valley, Georgia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 14, 2013

Stayed here after refusing to stay at another hotel. For the money, its nice, indoor pool, nice comfortable beds will definitely stay here again. Hotel staff is friendly and its a good location. Breakfast was decent, typical waffles, cereal, fruit. Coffee was good.

Was this review helpful? Yes 2
GMNC373, General Manager at Comfort Inn, responded to this review

Thanks for the review of our hotel. Please come see us next time you are in the mountains More

Ledyard, Connecticut
Contributor
18 reviews 18 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 10, 2013

Although it could use some updating our stay was comfortable. The rooms were clean and the bed was comfortable. The room had another little sitting room attached that had a fridge and microwave as well as a little sink. Very nice touch. We did not use the pool due to lack of time but it did look nice although I... More

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West Palm Beach, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

My room was on the first floor and surprisingly very quite. It was close to the pool and the breakfast area. The staff was very pleasant and always asked if there was anything we needed. The location was excellent for riding through the Smokies and close to restaurants

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Hammond, Louisiana
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 19, 2013

Room size, location and cleanliness fine...however could not check in before 4:00. 6 or 8 patrons hung around the small lobby area for 10-15 minutes all awaiting the magical 4:00 o'clock to arrive before the check in process could begin. The front entrance is not automated and the double doors present a problem to bring luggage in and out.

Was this review helpful? Yes 3

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Additional Information about Comfort Inn

Also Known As:
Comfort Hotel Franklin
Comfort Hotel
Comfort Inn Franklin
Franklin Comfort Inn
Address: 313 Cunningham Road, Franklin, NC 28734
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 hotels in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Official Description (provided by the hotel):
Our hotel has 61 newly renovated rooms, indoor pool, free wifi, free hot continental breakfast. All of our rooms feature king sized beds or rooms with 2 queen beds. We are the closest hotel to most of the gem mines located within a short distance. ... more   less 
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