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Comfort Inn

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313 Cunningham Road, Franklin, NC 28734
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Comfort Inn
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Comfort Inn
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133 reviews from our community

Traveler rating
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    18
    13
    13
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46
33
6
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

The pool kept our children satisfied. The continental breakfast was great. Free wifi. Very clean hotel. Will definitely stay there again when we return. There has to be a minimum of 200 characters and I'm out of words :)

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1 review
1 of 5 stars Reviewed 2 weeks ago

We made a reservation for this hotel on the Choice Hotels website. There was no notice on the many emails from Choice confirming our upcoming stay that at the time of check-in our card would be authorized for the room rate ($85) plus an extra $200 for "incidentals". The clerk told us this policy was just for cash and debit... More 

Was this review helpful? Yes
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for sharing your comments of our property. Our hotel just finished a very large renovation, and as part of our renovation to keep our hotel up to par, We require all guest to have a valid debit or credit card at check-in, we are getting away from accepting cash deposits from customers, so if you check In with... More 

Anderson, South Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Comfort Inn in Franklin, NC is one of our usual stop overs when we visit the NC mountains. The staff was exceptionally nice and helpful. The rooms have been renovated recently in 2014 with new carpets, paint, etc. Beds were comfortable. Breakfast had the usual cold and hot foods. The location is convenient on 441N to Dillsboro, Bryson City,... More 

Was this review helpful? Yes 1
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have... More 

Rockingham, North Carolina
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

VERY NICE Staff... had issues with the people in the room above me...they were very noisy. Once I brought it to the attention of the staff they were more than helpful in getting me into another room ASAP.

Was this review helpful? Yes 1
GMNC373, Guest Relations Manager at Comfort Inn, responded to this review

We can't thank you enough for your five star rating of our hotel. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We are overjoyed to hear that you had a great time with us and we are looking forward to your... More 

West Union, Illinois
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 30, 2015 via mobile

Because of the $50 charge for our two small dogs, the rate was ridiculous. We thought this would be offset by a good hot breakfast, but not so. The sausage tasted like cardboard and was cold. The eggs weren't eggs, but a cold, folded thin napkin like imitation. Gravy was cold and watery. Biscuits and waffle were fine. Room was... More 

Was this review helpful? Yes
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have... More 

Aiken, South Carolina
2 reviews
5 of 5 stars Reviewed January 27, 2015

A group of children from our church stayed here overnight prior to going snow tubing in Dillard, Ga the next day. Manager and staff could not have been more helpful. One of my chaperones was ill during the night and they even brought her apple juice during the night. Breakfast was typical continental but well kept. Would recommend staying here!

Was this review helpful? Yes
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have... More 

Fort Mill
Contributor
18 reviews 18 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 20, 2015

We stayed at the Comfort Inn during Christmas Time. The hotel was clean and the staff very friendly and helpful. The breakfast was good with eggs, sausage and biscuits. The only problem I had with the stay was that the pool was not heated. They had a sign that is was being worked on, but I saw no one there... More 

Was this review helpful? Yes 2
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have... More 

florida
Top Contributor
54 reviews 54 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 16, 2014

We travel a lot to visit friends and family or just to get away and have to stay somewhere. We care more about a good night sleep,location and friendly service. This comfort inn was clean quiet and friendly. They do have smoking rooms but they must do something right to air them out and not in the hallway like others... More 

Was this review helpful? Yes 1
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have... More 

Gainesville, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

A family holiday trip, nine plus hours from home, with a indifferent hotel chain for one night(originally seven). I checked for other chains that night at 9:30 pm, was told that the Comfort Inn could take the reservation that night, for six nights. We checked out of our 12 X12 wrong choice the next morning. At the Comfort Inn in... More 

Was this review helpful? Yes 1
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have... More 

Forest Hills, Kentucky, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 6, 2014

Great Location in the heart of the Smokey Mountains. My family and I use this motel as our home base while enjoying all of the outdoor activities in the area. White water rafting, gem mining, hiking and train rides are all within a few minutes drive. The property has all new furniture and fixtures with a staff that is willing... More 

Was this review helpful? Yes 1
GMNC373, Guest Relations Manager at Comfort Inn, responded to this review

Thank you very much for your review, we are very happy to hear your positive comments about our hotel. We have just finished a total remodel of our hotel. We hope to see you soon in our lovely mountain town here in Western North Carolina. More 

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