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All 13 Franklin hotels

Comfort Inn

2.0 of 5 Hotel   |   313 Cunningham Road, Franklin, NC 28734
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66%
Ranked #4 of 13 hotels in Franklin
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed July 14, 2014
JenniferM46 Eaton Rapids, Michigan
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109 people have reviewed this hotel

Traveler rating
    46
    24
    15
    12
    12
See reviews for
35
27
6
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We have stayed in this Comfort Inn in Franklin, NC many times prior to this vacation, however, they did not inform us that they were doing major renovations when we made our reservations. The 2nd floor looked like a construction zone with sinks, doors, furniture, etc. in the hallway. I was totally surprised and wished they had mentioned it before... More

Was this review helpful? Yes
Carbondale, Illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As a Diamond Elite Choice Privileges member I stay at a lot of Comfort Inns and Comfort Suites. I stayed at this location back in May and wasn't impressed but thought I'd give it another try. I doubt I'll be back. There are few choices in Franklin, North Carolina, but I'll try the Hampton Inn next time. If that isn't... More

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Eaton Rapids, Michigan
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 14, 2014

We stayed 2 nights, in 2 different rooms. Rooms were comfortable and not too crowded. If you have to do laundry, do it elsewhere. It cost $2 per wash and $2 per dry. I ran the dryer 3 times =$6 and the clothes were still wet. I contacted the front desk and they let me use the dryer in the... More

Was this review helpful? Yes 1
Byron, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2014

We are Honors people who stayed at the Comfort Inn at Franklin,NC over Memorial week-end. Outstanding! Clean rooms, comfortable bed,well lit, well kept property. The staff was engaging and knowledgeable about the region. Breakfast was OK as we stay away from re-thermed foods. All in all we were genuinely happy we stayed there.

Was this review helpful? Yes 3
Tyrone, Georgia
Top Contributor
97 reviews 97 reviews
10 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 27, 2014

We were just passing through but did enjoy our one night stay. I was a bit concerned when I got off on the 3rd floor and smelled smoke but our room was definitely smoke free. The bedding and pillows were lovely but I did not think the bed itself was too particularly comfortable. AC worked nicely. My kids enjoyed the... More

Was this review helpful? Yes 3
Fort Myers, Florida
Top Contributor
62 reviews 62 reviews
6 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed March 21, 2014 via mobile

I had intended to book this hotel for three nights but there was a mix up & it was only booked for one night. The receptionist was able to get us two nights but said we would have to switch rooms for Friday night's stay-not the end of the world. Friday morning we were told we didn't have to move-relief!... More

Was this review helpful? Yes 3
GMNC373, General Manager at Comfort Inn, responded to this review

Thank You for your kind words, We appreciate your business and hope to see you back soon in our wonderful, peaceful mountain town In Western North Carolina. More

Cape May, New Jersey
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 18, 2014 via mobile

We stayed one night here when enjoying the mason mountain mine. The hotel vas very clean, beds were comfy and the facility as a whole seemed pretty new. They had everything a traveller could want including free internet, new flat screen tv, fridge/microwave, pool, exercise room and free hot breakfast. We really had no qualms about our room other than... More

Was this review helpful? Yes 3
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for writing a review on our hotel, We appreciate your kind words, We hope to see you soon when travels bring you back to Franklin. More

Charlotte, North Carolina
Top Contributor
65 reviews 65 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 2, 2014

The people are nice, the room was clean and the bed comfortable but it totally ruins the stay when you walk down the halls and smell heavy cigarette smoke! Come on guys!! This is 2014. NO ONE SHOULD BE ALLOWED TO SMOKE INSIDE THE BUILDING!! we seriously thought about staying up the hill at the Hampton Inn. We even checked... More

Was this review helpful? Yes 4
GMNC373, General Manager at Comfort Inn, responded to this review

Thank You very much for your review, Our hotels 1st and 2nd floor are totally non smoking, our 3rd floor is partially smoking and non. We have dedicated pet rooms on each floor, because of other pet rooms rented on 1st and 2nd floor, we had to place your room on the 3rd floor. I am sorry you encountered a... More

Conway, South Carolina
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 3, 2014

Where we regularly stay in Franklin had to cancel our reservations, and so group took rooms at the Comfort Inn at about 80 bucks a night. Friendly folks at the desk. Rooms clean. Bed linen not as soft and comfy as some others. Mattresses a little springy it seemed, but those are small details. Quiet and comfortable. More than adequate... More

Was this review helpful? Yes 3
GMNC373, General Manager at Comfort Inn, responded to this review

We appreciate your review of our hotel. Thanks for your business Mark W GM More

Anderson, South Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 28, 2013

We stay at the Comfort Inn in Franklin, NC whenever we are in the area. Staff is always friendly and rooms are comfortable. I will rate it a 5 star if they will repair the hot tub and heat the pool water as I love to use these amenities in the winter.

Was this review helpful? Yes 4
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our hotel. We hope to see you soon on your next trip the mountains. More

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Additional Information about Comfort Inn

Address: 313 Cunningham Road, Franklin, NC 28734
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Franklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
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Also Known As:
Comfort Hotel Franklin
Comfort Inn Franklin
Franklin Comfort Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Our hotel has 61 newly renovated rooms, indoor pool, free wifi, free hot continental breakfast. All of our rooms feature king sized beds or rooms with 2 queen beds. We are the closest hotel to most of the gem mines located within a short distance. ... more   less 
Number of rooms
61

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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