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All 13 Franklin hotels

Comfort Inn

2.0 of 5 Hotel   |   313 Cunningham Road, Franklin, NC 28734
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64%
Ranked #4 of 13 Hotels in Franklin
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
TravelPansy Saint Louis, Missouri
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111 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Louis, Missouri
Top Contributor
98 reviews 98 reviews
41 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Like some of the other reviewers, I experienced the renovation in the front lobby, but didn't have any problem with my room. A/C was adequate. Adequate number of electrical outlets. One packet of coffee! Geez....that was a disappointment. Bedding was comfortable and furnishings appeared new. Included a hot and cold breakfast. The traditional stuff...egg patties, sausage (dried out), cereals, breads... More

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Fort White, Florida
Top Contributor
55 reviews 55 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this motel 2 nights. The hotel is being renovated and they were doing the 3rd floor. We had booked a king room but it was a small room located on the 2nd floor. The bathroom had been redone. They had placed a sink cabinet with a short top (not much space). With the in room coffee maker... More

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GMNC373, General Manager at Comfort Inn, responded to this review

Dear Valued Customer Thank you for taking the time to express your opinion about our hotel. Yes the hotel is in renovations for the better of all our returning customers and new ones, Our king rooms are 12x26 which is the industry standard for hotel room sizes, Our king rooms have 2 towels, 2 hand towels and 2 wash cloths... More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 15, 2014

We have stayed in this Comfort Inn in Franklin, NC many times prior to this vacation, however, they did not inform us that they were doing major renovations when we made our reservations. The 2nd floor looked like a construction zone with sinks, doors, furniture, etc. in the hallway. I was totally surprised and wished they had mentioned it before... More

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GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to come to TA and give us your opinion of our hotel. I am sorry for the inconvenience you had at our hotel, we are trying to better our hotel with a full renovation of our hotel guestrooms, We hope to see you soon on your next trip to Franklin. More

Carbondale, Illinois
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 4, 2014

As a Diamond Elite Choice Privileges member I stay at a lot of Comfort Inns and Comfort Suites. I stayed at this location back in May and wasn't impressed but thought I'd give it another try. I doubt I'll be back. There are few choices in Franklin, North Carolina, but I'll try the Hampton Inn next time. If that isn't... More

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GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for your review of our hotel, We are a seasonal hotel and yes our rates are higher in the summer and fall, we are in midst of a heavy room renovation and apologize for any flaws in your room, we are working hard everyday and will be finished soon to assure you have a brand new hotel room. More

Eaton Rapids, Michigan
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 14, 2014

We stayed 2 nights, in 2 different rooms. Rooms were comfortable and not too crowded. If you have to do laundry, do it elsewhere. It cost $2 per wash and $2 per dry. I ran the dryer 3 times =$6 and the clothes were still wet. I contacted the front desk and they let me use the dryer in the... More

Was this review helpful? Yes 1
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to give us a review, we appreciate your business and hope to see you the next time you come to the mountains. More

Byron, Georgia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 28, 2014

We are Honors people who stayed at the Comfort Inn at Franklin,NC over Memorial week-end. Outstanding! Clean rooms, comfortable bed,well lit, well kept property. The staff was engaging and knowledgeable about the region. Breakfast was OK as we stay away from re-thermed foods. All in all we were genuinely happy we stayed there.

Was this review helpful? Yes 3
GMNC373, General Manager at Comfort Inn, responded to this review

Thanks for your review and your business to our hotel. Our team is working everyday to make sure our hotel is making sure our guest are taking care of, we hope to see you soon on your next visit. More

Tyrone, Georgia
Top Contributor
99 reviews 99 reviews
10 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 27, 2014

We were just passing through but did enjoy our one night stay. I was a bit concerned when I got off on the 3rd floor and smelled smoke but our room was definitely smoke free. The bedding and pillows were lovely but I did not think the bed itself was too particularly comfortable. AC worked nicely. My kids enjoyed the... More

Was this review helpful? Yes 3
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you very much for your review, we hope to see you soon when you return to the mountains More

Fort Myers, Florida
Top Contributor
62 reviews 62 reviews
6 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed March 21, 2014 via mobile

I had intended to book this hotel for three nights but there was a mix up & it was only booked for one night. The receptionist was able to get us two nights but said we would have to switch rooms for Friday night's stay-not the end of the world. Friday morning we were told we didn't have to move-relief!... More

Was this review helpful? Yes 3
GMNC373, General Manager at Comfort Inn, responded to this review

Thank You for your kind words, We appreciate your business and hope to see you back soon in our wonderful, peaceful mountain town In Western North Carolina. More

Cape May, New Jersey
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 18, 2014 via mobile

We stayed one night here when enjoying the mason mountain mine. The hotel vas very clean, beds were comfy and the facility as a whole seemed pretty new. They had everything a traveller could want including free internet, new flat screen tv, fridge/microwave, pool, exercise room and free hot breakfast. We really had no qualms about our room other than... More

Was this review helpful? Yes 3
GMNC373, General Manager at Comfort Inn, responded to this review

Thank you for writing a review on our hotel, We appreciate your kind words, We hope to see you soon when travels bring you back to Franklin. More

Charlotte, North Carolina
Top Contributor
67 reviews 67 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed March 2, 2014

The people are nice, the room was clean and the bed comfortable but it totally ruins the stay when you walk down the halls and smell heavy cigarette smoke! Come on guys!! This is 2014. NO ONE SHOULD BE ALLOWED TO SMOKE INSIDE THE BUILDING!! we seriously thought about staying up the hill at the Hampton Inn. We even checked... More

Was this review helpful? Yes 4
GMNC373, General Manager at Comfort Inn, responded to this review

Thank You very much for your review, Our hotels 1st and 2nd floor are totally non smoking, our 3rd floor is partially smoking and non. We have dedicated pet rooms on each floor, because of other pet rooms rented on 1st and 2nd floor, we had to place your room on the 3rd floor. I am sorry you encountered a... More

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Additional Information about Comfort Inn

Address: 313 Cunningham Road, Franklin, NC 28734
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Franklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 61
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Also Known As:
Comfort Hotel Franklin
Comfort Inn Franklin
Franklin Comfort Inn

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