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Holiday Inn Fayetteville - Bordeaux

3.0 of 5 1707 Owen Drive, Fayetteville, NC 28304
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Holiday Inn Fayetteville - Bordeaux
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Holiday Inn Fayetteville - Bordeaux
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112 reviews from our community

Traveler rating
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    34
    19
    25
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24
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30
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Round Hill, Virginia
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel staff was very nice and accommodating for the most part. The hotel is much older, but this is Fayetteville and not a great deal of better selections. The hotel seems to be in the middle of upgrading by floor. A flew little issues on housekeeping. Linens washed but not checked for stains. Both days housekeeping had already passed... More 

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Rockingham, North Carolina
2 reviews
2 of 5 stars Reviewed 1 week ago

I booked this hotel through Priceline as a 3 star hotel. This is not what I would consider a 3 Star hotel when compared to others I have booked through Priceline. The common areas where very nice but the room was by no means “3 Star”. The room was clean but very old and tired looking. The exterior of the... More 

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CJWhitten, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Based on this response provided, I am very proud of our staff's ability to deliver a truly warm and hospitable experience throughout your stay. We do look forward to future improvements within the noted conditions of the hotel and will in the meantime work our hardest to make sure every guest feels appreciated while staying at our hotel! Sincerely, CJ... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

They have the best front desk in ever Tiffany and Angle were very professional and they made sure you were happy at all times ask for something and they go get it right away best people you would like it being here than any other 5 star hotel

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Woodbridge, Virginia, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Hotel manager (CJ?) never returned my calls even though i left two voicemails. Hallway, lobby and restaurant was FREEZING and no one could do anything about it. I'm an IHG Platinum member and they put me in the worst room – no upgrades available (room was broken), my room was noisy by the parking lot on the first floor even... More 

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CJWhitten, Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Our property regrets that this stay fell considerably short in meeting the expectations of what would be considered a typical problem free, comfortable and pleasant stay. We apologize for breaking this vital promise to you as a IHG Platinum member and guest of our hotel. As the manager, I was glad I was able to speak with you upon the... More 

Sanford, North Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

i stayed here a week ago and lots of disapointment, the carpet was bad, nasty, bathroom floor nasty,and i had late check out and housekeeping knocked on my door TWICE and i talked with the girl at the checkoutand she wrote everything down and said that iwould be refunded points that iused and that the manager would be in touch.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear jeff s, Thank you for your review regarding your recent stay at Holiday Inn Fayetteville Bordeaux, NC. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you... More 

Edna, Texas
1 review
5 of 5 stars Reviewed 5 weeks ago

Amazing hotel, service and staff. Our son and daughter in law held their wedding and reception here. Beautiful, professional, nice clean rooms. Entire wedding party stayed on the 5th floor. Very enjoyable and highly recommended!! Excellent breakfast!!

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Fayetteville, North Carolina
1 review
5 of 5 stars Reviewed December 17, 2014

Two weeks ago my fiance and I visited the hotel in an attempt to have a relaxing time. The visit was soon interrupted by a very poor experience the next morning getting breakfast. So, the next week I made an attempt to correct the situation from the prior week. I ordered my room through priceline and didn't see what hotel... More 

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North Carolina
Top Contributor
89 reviews 89 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 23, 2014

We booked a room at this hotel and later read several negative reviews concerning this hotel. . Rather than change the reservation we went ahead and stayed at this hotel. We were pleasantly surprised with the friendly staff and updated rooms. The interior lobby and our room had been completely remodeled. The exterior of the hotel does not do the... More 

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Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide us with feedback about your experience. We are so pleased you stayed with us and looked past the exterior view. We are constantly updating the hotel and adding features inside and out. However, with the winter coming soon, the outside rehab is a bit harder. But, like you said, once you come... More 

Tampa, Florida
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 8, 2014

The Hotel has been a Fayetteville mainstay for years, unfortunately it shows. The common facilities are excellent and appear to be updated. The rooms on the other hand are not. The price is agreeable. The room size is fine however the carpets are old and stained. The elevator to our 6th floor room was sketchy, but it worked. Security is... More 

Was this review helpful? Yes 1
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Russ H, Thank you for staying with us and providing feedback about your experience. We have several projects in place to make improvements to the hotel. We appreciate the feedback tht our guests provide, so that we can make improvements in order of importance to our guests. We will continue on the progress and invite you back to see... More 

Charlotte nc
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 21, 2014

Carpet and ceiling had numerous stains. Bath tub was dirty and had to run water till brown water was gone. The electrical outlet by tv had no cover plate, real hazard for my 2 1/2 year old grandson. The walls are paper thin, we were woke up at 12:00am & 03:00am by noise neighbors. Breakfast only covers 2 people, orange... More 

Was this review helpful? Yes 2
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear johnrus, Thank you for staying with is and providing feedback on your experience. We apologize for the all the issues you have encountered and are working quickly to make the corrections. You are most definitely correct in your statement about the electric outlet, we will make sure to have that repaired before renting the room to another guest. We... More 

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Additional Information about Holiday Inn Fayetteville - Bordeaux

Address: 1707 Owen Drive, Fayetteville, NC 28304
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fayetteville - Bordeaux 3*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hotel Bordeaux Fayetteville
Holiday Inn Fayetteville Bordeaux
Fayetteville Holiday Inn

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