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All 49 Fayetteville hotels

Holiday Inn Fayetteville - Bordeaux

3.0 of 5 Hotel   |   1707 Owen Drive, Fayetteville, NC 28304
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Ranked #35 of 49 hotels in Fayetteville
A recent review
3 of 5 stars reviewed 3 weeks ago
Rick R Hampstead
  • Overview
  • Reviews (100)
  • Photos (61)
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100 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
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English first
1 review
2 of 5 stars Reviewed 2 days ago NEW

Hotel staff very friendly unfortunately in the middle of the night I saw a huge roach in the bathroom. I'm glad I kept my bag zipped up. The bed as usually was very comfy. Free breakfast was just ok needed to ask for things to be refreshed and my coffee cup was dirty. I Opened the window shades and saw... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide feedback about your stay. We apologize for the shortfalls during your stay. We have already ordered the glass to be replaced for the hole. Unfortunately, as a new management company, we are not able to get all these items addressed as quickly as we would like. We understand the concerns with some... More

Fayetteville, North Carolina
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel 2x in 2 overlapping weeks - once with my sister, and once alone. No hotel folder in either room with rundown of hours, and hotel details, menu,etc.Biggest complaint is parking access forces customers to hike out of their way to utilize locked doors that work. I notified the desk of the broken lock problems on... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide feedback on your stay with us. We apologize for all the shortfalls you experienced while you stayed with us on two separate times. We are in the process of completing the new menus and guest directories in all of the room. The delivery time is about 3 weeks after printing and shipping.... More

Hampstead
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I needed to stay in Fayetteville on business. i am a rewards member with this hotel chain so that is why i was looking at them. on the website it looked sorta new and very well kept up. Boy was i dissapointed! when you walk in the lobby everything looked great.after the lobby everything looked 30 years old and run... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to review the hotel. We are so sorry that we fell short of the expectations. We will address the issues and the compassion to our guests with our staff. We believe that service is a priority!! We have sent your feedback to engineering to look over your room and make the appropriate repairs. Please... More

calabash
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel in June. Charged to my credit card. 6 weeks later additional charges showed up. Called hotel, spoke with LeAnn in accounting. Was very rude, would not give me any information on the additional charge. Said I would have to mail in a copy of my bank statement. How would that explain additional charges!!! Had to file... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for reviewing the property. We apologize for the issues you encountered with our hotel. We are reviewing the processes to make sure that in the future we are able to assist in a better way. Although we want to exceed your expectations, we must make sure that we do this securely and in a professional manner. We apologize... More

1 review
1 of 5 stars Reviewed July 26, 2014

Room is horribly cleaned! Found hair on the floor and all in the shower! Tables in room were poorly wiped off - looked like someone pushed dust around and greasy finger prints remained. Carpet had stains all over it and does not look vacuumed. Toilet was not clean and stains were present on the ceiling of the bathroom and smelled... More

Was this review helpful? Yes
Chrissy B, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Jacquie T, We appreciate you explaining your overnight experience and the expectations that were not met. We will definitely make sure to address the issues with the cleanliness. This is not acceptable to us and will determine solutions to correct this immediately. We will also make sure to speak to the front desk about the overall experience while traveling... More

2 reviews
2 of 5 stars Reviewed July 24, 2014

If the entire hotel resembled anything like the front desk it would be fine. Unfortunately every room is dated and seems much more like a Motel 6 than a Holiday Inn. The staff is extremely helpful and polite which sort of makes up for the awful surroundings. If all you require is a place to lay your head for a... More

Was this review helpful? Yes
Chrissy B, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Nicholas G, Thank you for providing feedback on your recent stay. We apologize that we were not able to meet your expectations and will continue to work on the improvements tot he hotel, so that they might match the lobby. We appreciate your kind words about the service and staff and will use this to motivate them and the... More

Miami Shores, Florida
Contributor
14 reviews 14 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 20, 2014

OK, so they would give us a room where we could have our dogs. The bed was comfortable and there was plenty of hot water in the shower. Bur the room looked and flt old and ill-maintained and the view of the parking garage (which was literally two feet from our window) didn't help. We went there because we needed... More

Was this review helpful? Yes
Chrissy B, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide us withe feedback from your stay. We apologize that we fell short of expectation. We are a new management company in the hotel and are working quickly to address several issues with the hotel. We hope that in the near future, we will be able to showcase these changes to you and... More

KENNESAW
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 13, 2014

we stayed for fourth of July weekend. It took three attempts to find a room. The staff is very helpful and pleasant but the rooms show age. We had a roach crawl out of the sink on our second night. The fire alarms went off at 7am in the morning due to someone smoking in the rooms. The staff tries... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Kennesaw, Thank you for taking the time to review the hotel. We are so sorry that you had a less than desirable experience at the hotel. We are working very hard to address some of the cleanliness issues and maintenance issues that have been present in the hotel with the prior management company. As we work on these items it... More

1 review
2 of 5 stars Reviewed July 12, 2014

I have asked for a list of who was in my room block of 15 rooms because my guests kept informing me that the hotel was telling them it was sold out. I did not have a single guest tell me they were given a room in my room block. After these requests (at least 3) I have not heard... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Andrea K, Thank you for taking the time to provide us feedback of your stay. We are so sorry about the experience that you and your guests had at the Holiday Inn Bordeaux. The entire experience you had was not typical of our performance and is very embarrassing. We are a new management company and trying to make things... More

Shelby, Alabama
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 12, 2014

The front desk lady was very nice. That's my only positive. The room was damp and musty. The carpet filthy and covered in stains. Cigarette holes in our blanket in a non smoking room. The hallways reeked of cigarettes. The pillows were all huge which puts a crick in your neck. You couldn't run the water while brushing your teeth... More

Was this review helpful? Yes 1
Chrissy B, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear TaraTim9, We apologize that we have fallen short to your expectations. We will be working with the staff to make improvements to the hotel and our service level. We have recently taken over the hotel as a new management company, so we are working quickly to make cleanliness and safety our first priority. We apologize that we did not... More

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Additional Information about Holiday Inn Fayetteville - Bordeaux

Address: 1707 Owen Drive, Fayetteville, NC 28304
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fayetteville - Bordeaux 3*
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Also Known As:
Hotel Bordeaux Fayetteville
Holiday Inn Fayetteville Bordeaux
Fayetteville Holiday Inn

61 photos of this hotel

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Room/suite (11)
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Management photos: Courtesy of the property manager

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
This Holiday Inn Hotel and Convention Center is located near Fantasy Lake Waterpark, Crown Coliseum, Fayetteville State University, Fayetteville Motor Speedway, Simmons Army Airfield, Pope Air Force Base, Methodist College and the Cape Fear Botanical Gardens. The The Bordeaux Hotel Fayetteville offers guests an outdoor pool, free airport shuttle, restaurant, lounge, fitness room, free high-speed wireless Internet access, guest laundry, business center, fax/copy service, wakeup service, free parking with room for large vehicles and 34,000 square feet of meeting facilities. Small pets are accepted with additional charges. Guest rooms may offer free high-speed wireless Internet access, coffee maker, cable TV with extra stations, hair dryer, iron/board, free local calls, air conditioning, alarm clock and electronic door locks. ... more   less 
Number of rooms
295

Questions & Answers

Questions? Get answers from Holiday Inn Fayetteville - Bordeaux staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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