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Holiday Inn Fayetteville - Bordeaux

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1707 Owen Drive, Fayetteville, NC 28304
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Holiday Inn Fayetteville - Bordeaux
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Holiday Inn Fayetteville - Bordeaux
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127 reviews from our community

Traveler rating
    19
    19
    37
    23
    29
See reviews for
26
22
8
35
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Saint Louis, Missouri
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

From the street, I wanted to keep going. Stay wasnt as bad as it looked, but not good. Property needs a face-lift - inside and out. Has a lot of meeting space, but most of space looked idle. It was like a maze getting to rooms. Carpets need cleaning or replaced. Rooms we ok. Staff was friendly. Not a three... More 

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Bayville, New Jersey
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We would definitely stay here again! We had a horrible experience checking into our hotel that we booked so we look for a new hotel. This is the one we found. It was reasonably priced very clean and the staff was extremely friendly! They even clued a buffet breakfast with table service. Two adults are free and children 12 are... More 

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New Bern, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Last place to find a room at midnight. It was clean but smelly. It appears to be very old and needs an update. The sink did not drain in the AM. Nothing like brushing your teeth in the tub. Staff were pleasant. Would not stay here again.

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IHGCare, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Teri D, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I appreciate and wish to thank you for the kind comments on the staff. On the other hand, I am sorry that the hotel condition did not live up to your expectations. Rest assured that these issues... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel has everything you need. From shuttle service, to bar/restaurant, to outdoor pool. The breakfast is superb!! Offerings change, but you can bet on scrambled eggs and biscuits and gravy every day. The staff is friendly and willing to help. Stayed 11 nights for work and definitely will stay again

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Hartford, Connecticut
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

good hotel staff is excellent rooms very clean but it shows signs of wear on rugs in the room and in the halls with stains. The breakfast buffet was very good. This is one of the larger Holiday Inns thought it would have been kept in better repair.

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IHGCare, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear David D, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We always strive to provide great service and superior accommodations to all of our guests and be the best hotel around. It was real pleasure that you were... More 

Reston, Virginia
Top Contributor
248 reviews 248 reviews
53 hotel reviews
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The poor physical condition of the interior of the hotel was reflected in the way staff treated their customers. The room was damp and uncomfortable until I ran the heat for a period of time. An outdoor light, located right above my window was shining directly in the room and curtain would not close all the way until I got... More 

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IHGCare, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear BoomerPickins, Thank you for staying with us and for leaving a review. I apologize for the unsatisfactory service you experienced from the staff. Rest assured that this will be looked into. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Dallas, Texas
Top Contributor
55 reviews 55 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Old tired property with poor staff. I called for a reservation and was told $95 and she told me no need to lock it in they weren't busy. So when I arrived an hour later the lady gave me. Higher price and said she was the only one there to give a price and she didn't give me that price.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Terry H, Thank you for taking the time to relay your comments regarding our property during your recent stay. We understand that your stay was not 100% satisfactory because of the condition of the hotel and the level of service you received. Please accept our sincerest apologies for any inconvenience these may have caused you. We greatly appreciate your... More 

Washington, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 12, 2015

Rooms are very old and property is badly laid out. No hot water in the shower. Took half an hour to check in. Not enough wall outlets for our devices. Only good thing is that the bed was comfortable. Will never stay here again!

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear travelbug71971, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding... More 

Forestville, Maryland, USA
Top Contributor
56 reviews 56 reviews
52 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed March 6, 2015

After driving 3 boring/tiring hours from Charlotte, it was such a treat to find out that I was "Guest of the Day" at this wonderful hotel. I was greeted by the friendly and professional Ebonie at the front desk who was gets and A+ for customer service. I was there to deliver a seminar for my client and Greylen the... More 

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Senior Contributor
29 reviews 29 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 26, 2015

Room was clean and comfortable. Slow speed internet, room got cold, outside temperature had dipped, seemed like furnace was trying to work but couldn't, seemed like there was limited hot water for tub/shower. Older hotel but served its purpose, price has to be right.

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IHRMC_Manager, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Trent W, Thank you for taking the time our to complete our survey. We are pleased to hear that you have enjoyed your stay here at our hotel. We want to also thank you for coming to stay with us and to see for yourself how great of a hotel we have. We look forward in seeing you again... More 

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