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All 51 Fayetteville hotels

Holiday Inn Fayetteville - Bordeaux

3.0 of 5 Hotel   |   1707 Owen Drive, Fayetteville, NC 28304
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Ranked #38 of 51 Hotels in Fayetteville
A recent review
5 of 5 stars reviewed 2 weeks ago
kiowa Montrose, Colorado
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103 reviews from our community

Traveler rating
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    32
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Charlotte nc
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago

Carpet and ceiling had numerous stains. Bath tub was dirty and had to run water till brown water was gone. The electrical outlet by tv had no cover plate, real hazard for my 2 1/2 year old grandson. The walls are paper thin, we were woke up at 12:00am & 03:00am by noise neighbors. Breakfast only covers 2 people, orange... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear johnrus, Thank you for staying with is and providing feedback on your experience. We apologize for the all the issues you have encountered and are working quickly to make the corrections. You are most definitely correct in your statement about the electric outlet, we will make sure to have that repaired before renting the room to another guest. We... More

Montrose, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is very nice for its age. Friendly staff and great food at the bar/restaurant. Would recommend this place to a friend. The rooms were very clean and it was quite at night. Staff at bar were cool and the drinks good.

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you very much for your positive review and recommendations. We will share your feedback wit the staff!! Please make sure to book with us again on your next trip. More

Kaiserslautern, Rheinland-Pfalz, Germany
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The porperty ahs obviously been aroudn a while. There have been some cosmetic updates, but the property stitll seems a bit run raged. You can see it in the details. The table in my room was wobly and the chair almost fell apart. The room I as in had the awesome view of the inside of the parking garage. The... More

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Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide us feedback on your stay. We understand the overall observations that yo u made about the hotel and have several plans for improvement in the near future. Although the bed was comfortable, we are hoping that some of our improvements will provide a better view for you. Please feel free to touch... More

1 review
2 of 5 stars Reviewed 4 weeks ago

Hotel staff very friendly unfortunately in the middle of the night I saw a huge roach in the bathroom. I'm glad I kept my bag zipped up. The bed as usually was very comfy. Free breakfast was just ok needed to ask for things to be refreshed and my coffee cup was dirty. I Opened the window shades and saw... More

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Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide feedback about your stay. We apologize for the shortfalls during your stay. We have already ordered the glass to be replaced for the hole. Unfortunately, as a new management company, we are not able to get all these items addressed as quickly as we would like. We understand the concerns with some... More

Fayetteville, North Carolina
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 23, 2014

I stayed at this hotel 2x in 2 overlapping weeks - once with my sister, and once alone. No hotel folder in either room with rundown of hours, and hotel details, menu,etc.Biggest complaint is parking access forces customers to hike out of their way to utilize locked doors that work. I notified the desk of the broken lock problems on... More

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Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide feedback on your stay with us. We apologize for all the shortfalls you experienced while you stayed with us on two separate times. We are in the process of completing the new menus and guest directories in all of the room. The delivery time is about 3 weeks after printing and shipping.... More

Hampstead
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 9, 2014

I needed to stay in Fayetteville on business. i am a rewards member with this hotel chain so that is why i was looking at them. on the website it looked sorta new and very well kept up. Boy was i dissapointed! when you walk in the lobby everything looked great.after the lobby everything looked 30 years old and run... More

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Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to review the hotel. We are so sorry that we fell short of the expectations. We will address the issues and the compassion to our guests with our staff. We believe that service is a priority!! We have sent your feedback to engineering to look over your room and make the appropriate repairs. Please... More

calabash
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 7, 2014

Stayed at this hotel in June. Charged to my credit card. 6 weeks later additional charges showed up. Called hotel, spoke with LeAnn in accounting. Was very rude, would not give me any information on the additional charge. Said I would have to mail in a copy of my bank statement. How would that explain additional charges!!! Had to file... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for reviewing the property. We apologize for the issues you encountered with our hotel. We are reviewing the processes to make sure that in the future we are able to assist in a better way. Although we want to exceed your expectations, we must make sure that we do this securely and in a professional manner. We apologize... More

1 review
1 of 5 stars Reviewed July 26, 2014

Room is horribly cleaned! Found hair on the floor and all in the shower! Tables in room were poorly wiped off - looked like someone pushed dust around and greasy finger prints remained. Carpet had stains all over it and does not look vacuumed. Toilet was not clean and stains were present on the ceiling of the bathroom and smelled... More

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Chrissy B, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Jacquie T, We appreciate you explaining your overnight experience and the expectations that were not met. We will definitely make sure to address the issues with the cleanliness. This is not acceptable to us and will determine solutions to correct this immediately. We will also make sure to speak to the front desk about the overall experience while traveling... More

2 reviews
2 of 5 stars Reviewed July 24, 2014

If the entire hotel resembled anything like the front desk it would be fine. Unfortunately every room is dated and seems much more like a Motel 6 than a Holiday Inn. The staff is extremely helpful and polite which sort of makes up for the awful surroundings. If all you require is a place to lay your head for a... More

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Chrissy B, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Nicholas G, Thank you for providing feedback on your recent stay. We apologize that we were not able to meet your expectations and will continue to work on the improvements tot he hotel, so that they might match the lobby. We appreciate your kind words about the service and staff and will use this to motivate them and the... More

Miami Shores, Florida
Contributor
17 reviews 17 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 20, 2014

OK, so they would give us a room where we could have our dogs. The bed was comfortable and there was plenty of hot water in the shower. Bur the room looked and flt old and ill-maintained and the view of the parking garage (which was literally two feet from our window) didn't help. We went there because we needed... More

Was this review helpful? Yes
Chrissy B, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide us withe feedback from your stay. We apologize that we fell short of expectation. We are a new management company in the hotel and are working quickly to address several issues with the hotel. We hope that in the near future, we will be able to showcase these changes to you and... More

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Additional Information about Holiday Inn Fayetteville - Bordeaux

Address: 1707 Owen Drive, Fayetteville, NC 28304
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fayetteville - Bordeaux 3*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hotel Bordeaux Fayetteville
Holiday Inn Fayetteville Bordeaux
Fayetteville Holiday Inn

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