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Holiday Inn Fayetteville - Bordeaux

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1707 Owen Drive, Fayetteville, NC 28304
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Holiday Inn Fayetteville - Bordeaux
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Holiday Inn Fayetteville - Bordeaux
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130 reviews from our community

Traveler rating
    19
    21
    38
    23
    29
See reviews for
27
22
8
36
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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PIQUA
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Don't pay attention to the negative reviews! With some of the negative reviews I read I was hesitant to stay here. My son who is stationed at Ft. Bragg recommended it, so I booked. I really don't know what the fuss was about, Our stay was excellent! There were some minor cosmetic issues (wallpaper coming up in places and the... More 

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Hendersonville, North Carolina
Top Contributor
103 reviews 103 reviews
36 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If this is the correct place next week to a Shoneys, I had a good experience. They held breakfast for 5 drivers that did a troop move. The hotel had the rooms ready and fresh. We all left by 6 pm. The receipts were in the email in the am.

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Chapel Hill, North Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed here overnight for a conference; although I arrived in the daylight, early Saturday morning, I was very confused about entry, parking, & finding my way to my meeting. Once I did, the meeting room was excellent, though if the door to the front hall was open, any/all noise from the hallway & open stairs penetrated the room. I did... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear DaddysMarbleyes, Thank you for your feedback regarding your recent visit at our hotel. We are very pleased that you found the meeting room to be excellent. On the other hand, I sincerely apologize for the inconvenience you had with noise. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate your feedback... More 

Saint Louis, Missouri
Top Contributor
69 reviews 69 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 12, 2015

From the street, I wanted to keep going. Stay wasnt as bad as it looked, but not good. Property needs a face-lift - inside and out. Has a lot of meeting space, but most of space looked idle. It was like a maze getting to rooms. Carpets need cleaning or replaced. Rooms we ok. Staff was friendly. Not a three... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear TBrattonDesigns, Thank you for writing a review on our hotel. Our goal is deliver exceptional service and superior accommodation to all of our guest and we appreciate to read that the room type received is up to your par and regarded our friendly staff. However, it is regrettable that the condition of the property amenities and facilities fell below... More 

Bayville, New Jersey
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 5, 2015

We would definitely stay here again! We had a horrible experience checking into our hotel that we booked so we look for a new hotel. This is the one we found. It was reasonably priced very clean and the staff was extremely friendly! They even clued a buffet breakfast with table service. Two adults are free and children 12 are... More 

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New Bern, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 30, 2015

Last place to find a room at midnight. It was clean but smelly. It appears to be very old and needs an update. The sink did not drain in the AM. Nothing like brushing your teeth in the tub. Staff were pleasant. Would not stay here again.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Teri D, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I appreciate and wish to thank you for the kind comments on the staff. On the other hand, I am sorry that the hotel condition did not live up to your expectations. Rest assured that these issues... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2015

This hotel has everything you need. From shuttle service, to bar/restaurant, to outdoor pool. The breakfast is superb!! Offerings change, but you can bet on scrambled eggs and biscuits and gravy every day. The staff is friendly and willing to help. Stayed 11 nights for work and definitely will stay again

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Hartford, Connecticut
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 25, 2015

good hotel staff is excellent rooms very clean but it shows signs of wear on rugs in the room and in the halls with stains. The breakfast buffet was very good. This is one of the larger Holiday Inns thought it would have been kept in better repair.

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IHGCare, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear David D, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We always strive to provide great service and superior accommodations to all of our guests and be the best hotel around. It was real pleasure that you were... More 

Reston, Virginia
Top Contributor
254 reviews 254 reviews
55 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed March 15, 2015

The poor physical condition of the interior of the hotel was reflected in the way staff treated their customers. The room was damp and uncomfortable until I ran the heat for a period of time. An outdoor light, located right above my window was shining directly in the room and curtain would not close all the way until I got... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear BoomerPickins, Thank you for staying with us and for leaving a review. I apologize for the unsatisfactory service you experienced from the staff. Rest assured that this will be looked into. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Dallas, Texas
Top Contributor
58 reviews 58 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 14, 2015

Old tired property with poor staff. I called for a reservation and was told $95 and she told me no need to lock it in they weren't busy. So when I arrived an hour later the lady gave me. Higher price and said she was the only one there to give a price and she didn't give me that price.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Terry H, Thank you for taking the time to relay your comments regarding our property during your recent stay. We understand that your stay was not 100% satisfactory because of the condition of the hotel and the level of service you received. Please accept our sincerest apologies for any inconvenience these may have caused you. We greatly appreciate your... More 

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