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Holiday Inn Fayetteville - Bordeaux

3.0 of 5 1707 Owen Drive, Fayetteville, NC 28304
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Holiday Inn Fayetteville - Bordeaux
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Holiday Inn Fayetteville - Bordeaux
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107 reviews from our community

Traveler rating
    14
    18
    33
    18
    24
See reviews for
23
19
6
31
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Dayton, Ohio
Contributor
19 reviews 19 reviews
19 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed today NEW

First of all the person that check me in would be better at a 5 star hotel instead of the hotel. He was great with service and kindness and willing to help with my travel needs. He was great. Now, the hotel was a dump and the cold air was coming in the hotel as if the patio door was... More 

Was this review helpful? Yes
Fayetteville, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

Two weeks ago my fiance and I visited the hotel in an attempt to have a relaxing time. The visit was soon interrupted by a very poor experience the next morning getting breakfast. So, the next week I made an attempt to correct the situation from the prior week. I ordered my room through priceline and didn't see what hotel... More 

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North Carolina
Top Contributor
83 reviews 83 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked a room at this hotel and later read several negative reviews concerning this hotel. . Rather than change the reservation we went ahead and stayed at this hotel. We were pleasantly surprised with the friendly staff and updated rooms. The interior lobby and our room had been completely remodeled. The exterior of the hotel does not do the... More 

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Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide us with feedback about your experience. We are so pleased you stayed with us and looked past the exterior view. We are constantly updating the hotel and adding features inside and out. However, with the winter coming soon, the outside rehab is a bit harder. But, like you said, once you come... More 

Tampa, Florida
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 8, 2014

The Hotel has been a Fayetteville mainstay for years, unfortunately it shows. The common facilities are excellent and appear to be updated. The rooms on the other hand are not. The price is agreeable. The room size is fine however the carpets are old and stained. The elevator to our 6th floor room was sketchy, but it worked. Security is... More 

Was this review helpful? Yes 1
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Russ H, Thank you for staying with us and providing feedback about your experience. We have several projects in place to make improvements to the hotel. We appreciate the feedback tht our guests provide, so that we can make improvements in order of importance to our guests. We will continue on the progress and invite you back to see... More 

Charlotte nc
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 21, 2014

Carpet and ceiling had numerous stains. Bath tub was dirty and had to run water till brown water was gone. The electrical outlet by tv had no cover plate, real hazard for my 2 1/2 year old grandson. The walls are paper thin, we were woke up at 12:00am & 03:00am by noise neighbors. Breakfast only covers 2 people, orange... More 

Was this review helpful? Yes 2
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear johnrus, Thank you for staying with is and providing feedback on your experience. We apologize for the all the issues you have encountered and are working quickly to make the corrections. You are most definitely correct in your statement about the electric outlet, we will make sure to have that repaired before renting the room to another guest. We... More 

Montrose, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 12, 2014

This hotel is very nice for its age. Friendly staff and great food at the bar/restaurant. Would recommend this place to a friend. The rooms were very clean and it was quite at night. Staff at bar were cool and the drinks good.

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you very much for your positive review and recommendations. We will share your feedback wit the staff!! Please make sure to book with us again on your next trip. More 

Kaiserslautern, Rheinland-Pfalz, Germany
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 2, 2014

The porperty ahs obviously been aroudn a while. There have been some cosmetic updates, but the property stitll seems a bit run raged. You can see it in the details. The table in my room was wobly and the chair almost fell apart. The room I as in had the awesome view of the inside of the parking garage. The... More 

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Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide us feedback on your stay. We understand the overall observations that yo u made about the hotel and have several plans for improvement in the near future. Although the bed was comfortable, we are hoping that some of our improvements will provide a better view for you. Please feel free to touch... More 

1 review
2 of 5 stars Reviewed August 30, 2014

Hotel staff very friendly unfortunately in the middle of the night I saw a huge roach in the bathroom. I'm glad I kept my bag zipped up. The bed as usually was very comfy. Free breakfast was just ok needed to ask for things to be refreshed and my coffee cup was dirty. I Opened the window shades and saw... More 

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide feedback about your stay. We apologize for the shortfalls during your stay. We have already ordered the glass to be replaced for the hole. Unfortunately, as a new management company, we are not able to get all these items addressed as quickly as we would like. We understand the concerns with some... More 

Chicago, Illinois
Senior Contributor
49 reviews 49 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 23, 2014

I stayed at this hotel 2x in 2 overlapping weeks - once with my sister, and once alone. No hotel folder in either room with rundown of hours, and hotel details, menu,etc.Biggest complaint is parking access forces customers to hike out of their way to utilize locked doors that work. I notified the desk of the broken lock problems on... More 

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide feedback on your stay with us. We apologize for all the shortfalls you experienced while you stayed with us on two separate times. We are in the process of completing the new menus and guest directories in all of the room. The delivery time is about 3 weeks after printing and shipping.... More 

Hampstead
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 9, 2014

I needed to stay in Fayetteville on business. i am a rewards member with this hotel chain so that is why i was looking at them. on the website it looked sorta new and very well kept up. Boy was i dissapointed! when you walk in the lobby everything looked great.after the lobby everything looked 30 years old and run... More 

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to review the hotel. We are so sorry that we fell short of the expectations. We will address the issues and the compassion to our guests with our staff. We believe that service is a priority!! We have sent your feedback to engineering to look over your room and make the appropriate repairs. Please... More 

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Additional Information about Holiday Inn Fayetteville - Bordeaux

Address: 1707 Owen Drive, Fayetteville, NC 28304
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fayetteville - Bordeaux 3*
Number of rooms: 295
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Also Known As:
Hotel Bordeaux Fayetteville
Holiday Inn Fayetteville Bordeaux
Fayetteville Holiday Inn

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