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All 49 Fayetteville hotels

Holiday Inn Fayetteville - Bordeaux

3.0 of 5 Hotel   |   1707 Owen Drive, Fayetteville, NC 28304
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30%
Ranked #35 of 49 hotels in Fayetteville
A recent review
3 of 5 stars reviewed 2 weeks ago
AtlantaGaMichele3 KENNESAW
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  • Reviews (96)
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96 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
1 review
1 of 5 stars Reviewed 6 days ago NEW

Room is horribly cleaned! Found hair on the floor and all in the shower! Tables in room were poorly wiped off - looked like someone pushed dust around and greasy finger prints remained. Carpet had stains all over it and does not look vacuumed. Toilet was not clean and stains were present on the ceiling of the bathroom and smelled... More

Was this review helpful? Yes
Chrissy B, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Jacquie T, We appreciate you explaining your overnight experience and the expectations that were not met. We will definitely make sure to address the issues with the cleanliness. This is not acceptable to us and will determine solutions to correct this immediately. We will also make sure to speak to the front desk about the overall experience while traveling... More

2 reviews
2 of 5 stars Reviewed 1 week ago

If the entire hotel resembled anything like the front desk it would be fine. Unfortunately every room is dated and seems much more like a Motel 6 than a Holiday Inn. The staff is extremely helpful and polite which sort of makes up for the awful surroundings. If all you require is a place to lay your head for a... More

Was this review helpful? Yes
Chrissy B, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Nicholas G, Thank you for providing feedback on your recent stay. We apologize that we were not able to meet your expectations and will continue to work on the improvements tot he hotel, so that they might match the lobby. We appreciate your kind words about the service and staff and will use this to motivate them and the... More

Miami Shores, Florida
Contributor
14 reviews 14 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

OK, so they would give us a room where we could have our dogs. The bed was comfortable and there was plenty of hot water in the shower. Bur the room looked and flt old and ill-maintained and the view of the parking garage (which was literally two feet from our window) didn't help. We went there because we needed... More

Was this review helpful? Yes
Chrissy B, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide us withe feedback from your stay. We apologize that we fell short of expectation. We are a new management company in the hotel and are working quickly to address several issues with the hotel. We hope that in the near future, we will be able to showcase these changes to you and... More

KENNESAW
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

we stayed for fourth of July weekend. It took three attempts to find a room. The staff is very helpful and pleasant but the rooms show age. We had a roach crawl out of the sink on our second night. The fire alarms went off at 7am in the morning due to someone smoking in the rooms. The staff tries... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Kennesaw, Thank you for taking the time to review the hotel. We are so sorry that you had a less than desirable experience at the hotel. We are working very hard to address some of the cleanliness issues and maintenance issues that have been present in the hotel with the prior management company. As we work on these items it... More

1 review
2 of 5 stars Reviewed 2 weeks ago

I have asked for a list of who was in my room block of 15 rooms because my guests kept informing me that the hotel was telling them it was sold out. I did not have a single guest tell me they were given a room in my room block. After these requests (at least 3) I have not heard... More

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Chrissy B, Guest Relations Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear Andrea K, Thank you for taking the time to provide us feedback of your stay. We are so sorry about the experience that you and your guests had at the Holiday Inn Bordeaux. The entire experience you had was not typical of our performance and is very embarrassing. We are a new management company and trying to make things... More

Shelby, Alabama
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The front desk lady was very nice. That's my only positive. The room was damp and musty. The carpet filthy and covered in stains. Cigarette holes in our blanket in a non smoking room. The hallways reeked of cigarettes. The pillows were all huge which puts a crick in your neck. You couldn't run the water while brushing your teeth... More

Was this review helpful? Yes
Chrissy B, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear TaraTim9, We apologize that we have fallen short to your expectations. We will be working with the staff to make improvements to the hotel and our service level. We have recently taken over the hotel as a new management company, so we are working quickly to make cleanliness and safety our first priority. We apologize that we did not... More

Raleigh, North Carolina
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This stay was probably the least favorite out of all my stays at Holiday Inn's. First, upon checking in I was charge for a room I had already paid for prior to arrival. I used priceline but was still charged at the hotel for 70 something dollars. If I hadn't notice the credit card receipt immediately, this would have been... More

Was this review helpful? Yes 1
Chrissy B, Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for letting us know about your stay. We do apologize for the all the issues that you encountered. We assure you that this is not how we operate our services to the guests. We will make sure to train the front desk staff, when checking in the guests to look at the type of reservation booking. So we... More

latrobe
Top Contributor
98 reviews 98 reviews
29 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed June 26, 2014

The Holiday Inn Bordeaux in Fayetteville, NC is an older facility and suffers from problems of structural deterioration and extremely slow elevators. it is very easy to get to and close to the new 4 lane divided highways in the area that make local travel far easier than in the past. I cannot commend the excellent staff enough for the... More

Was this review helpful? Yes
Chrissy B, Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Thank you for taking the time to provide feedback during your stay. We are working quickly to improve the property and will continue to showcase our service in the meantime. We understand that you have options when you stay in Fayetteville, NC and we want to assure you that Holiday Inn Fayetteville-Bordeaux is the right choice. More

Hope Mills, NC
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 17, 2014

Wanted to have a romantic get away with my wife. My mother-in-law was staying with them. Without getting to far away from home in case she needed us for any reason. When we walked in the hotel we noticed it was a bit dated, carpet and paint needed some help. The room was fine and staff were friendly. But just... More

Was this review helpful? Yes
Chrissy B, General Manager at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear NCFire1, We are so very sorry that we were not able to make your romantic getaway perfect. Although the staff and the service did go as planned, we would like to exceed your expectations. Please let us know on your next getaway, we would like to make sure to try to create a better atmosphere and make our hotel,... More

Atlantic City, New Jersey
Contributor
14 reviews 14 reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed June 17, 2014

First let me say that while I am happy Pet friendly hotels exist, you shouldn't have to sleep in a dog house! After making my reservation and paying 140.00 (and that was with a AAA discount) for one night to stay with my pet. I was transferred to an operator that tried to brow beat me into a time share... More

Was this review helpful? Yes
Chrissy B, Director of Sales at Holiday Inn Fayetteville - Bordeaux, responded to this review

Dear BTJersey, Thank you for providing feedback after your stay. We are very sorry to hear about your accommodations and assure you that we are looking into the cleanliness and overall appearance of the rooms. We are so very pleased to hear that our staff exceeded your expectations and that it is because of them, you will return to us.... More

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Additional Information about Holiday Inn Fayetteville - Bordeaux

Address: 1707 Owen Drive, Fayetteville, NC 28304
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fayetteville - Bordeaux 3*
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Also Known As:
Hotel Bordeaux Fayetteville
Holiday Inn Fayetteville Bordeaux
Fayetteville Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
This Holiday Inn Hotel and Convention Center is located near Fantasy Lake Waterpark, Crown Coliseum, Fayetteville State University, Fayetteville Motor Speedway, Simmons Army Airfield, Pope Air Force Base, Methodist College and the Cape Fear Botanical Gardens. The The Bordeaux Hotel Fayetteville offers guests an outdoor pool, free airport shuttle, restaurant, lounge, fitness room, free high-speed wireless Internet access, guest laundry, business center, fax/copy service, wakeup service, free parking with room for large vehicles and 34,000 square feet of meeting facilities. Small pets are accepted with additional charges. Guest rooms may offer free high-speed wireless Internet access, coffee maker, cable TV with extra stations, hair dryer, iron/board, free local calls, air conditioning, alarm clock and electronic door locks. ... more   less 
Number of rooms
295

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