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Fairfield Inn Marriott Cross Creek Mall

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562 Cross Creek Mall, Fayetteville, NC 28303
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Fairfield Inn Marriott Cross Creek Mall
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154 Reviews from our TripAdvisor Community

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Traveler rating
    60
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Williamsburg, Virginia
Level Contributor
427 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I think most chain hotels are relatively similar--most Fairfield Inns offer similar amenities. The staff at those hotels can make a huge difference and collectively the people at this one are exceptional. Everytime I walked in the lobby I was greeted warmly, the check in was seamless and very pleasant. The young woman helped me with restaurant recommendations, and called... More 

Was this review helpful? Yes
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We chose this hotel for the location. I was a little hesitant booking since it had outdoor corridors, but being a Marriott, I felt like it would still be a good choice. The rooms were smaller than typical Marriott rooms, but our room and our friend's rooms were clean. They have little extras that make it stand out as a... More 

Was this review helpful? Yes
Fayetteville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I have been a Marriott member for years and I have been staying for extended period of times each time I travel for business, but this one have made me think twice before booking a room in any hotel in the world. First of all, the hotel is located in a terrible location (corner) which is between a major road... More 

Was this review helpful? Yes 1
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, Thank you for your feedback on your recent stay. I do appreciate your loyalty to the Marriott brand and giving my staff the opportunity to be of service to you. Your constructive feedback has been noted and we wish you well during your travels. I hope that you find a Marriott hotel in the future that provides you... More 

Astatula, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel maybe small but it has the best customer service ever. The front desk staff was friendly and helpful. The breakfast and Manager's Reception staff was constantly seeing to the guests needs with a friendly smile, a kind word and a quick/efficient response to everyone's needs. The Sales Manager even greeted us upon check in. Recommend this hotel to... More 

Was this review helpful? Yes 1
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, Thank you for taking the time out of your day to review your recent stay at our property. I strive to educate the staff on how genuine and friendly service for our guests goes a long way in the hospitality world. Day to day operations may change but I believe in the capabilities of my team and know... More 

Hamilton, Nj
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed at Fairfield Inn Fayetteville, NC., this hotel is very clean and the customer service is A-1. The breakfast buffet was wonderful, it is a full breakfast with many options. The beds are a little soft otherwise a wonderful night of sleep. Thanks to the staff of Fairfield Inn, Fayetteville.

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, Thank you very much for filling out a comment on this website. From the entire staff and myself "Thank You" we all hope to see you back here again real soon. Sincerely, Raffael Ormeggio More 

Gatlinburg
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great hotel. Service, cleanliness and staff are top notch!!! Located within walking distance to the mall, restaurants and most important to us was it was a 10 minute drive to Fort Bragg. This was our second stay at this hotel and we cannot say enough about how well our stay was.

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, From the entire staff and myself thank you very much for staying with us and we all hope to see you here again real soon. Sincerely, Raffael Ormeggio General Manager More 

Silver Spring, Maryland
Level Contributor
190 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Front desk staff was awesome. Friendly, helpful service during my whole stay. The breakfast is not unusual in terms of what they have but the eggs and other cooked items were excellent - not the dry tasteless types you usually get. Meets federal Government per diem.

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, from the entire staff and myself, we appreciate you taking the time in leaving feedback on this website, and hope to see you back here again real soon. Sincerely, Raffael Ormeggio General Manager More 

Monroe, NJ
Level Contributor
94 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed May 26, 2015

Michael W. greeted us with a big warm smile and welcomed us when we arrived at the front desk. We were tired from a long aggravating day on the road and happened to mention it to him. He genuinely felt empathy for us and suggested several things to make us feel better. He definitely cheered us up. Thank you Michael!... More 

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, From the entire staff and myself, we all appreciate your time to write a review on this website and we all hope to see you back here with us again real soon. Sincerely, Raffael Ormeggio General Manager More 

1 review
5 of 5 stars Reviewed April 18, 2015 via mobile

The room was very clean!!! The breakfast was outta this world good!!! But the BED was a little slice of heaven!!!! AND THANKS TO MATTHEW FOR THE AWESOME DIRECTIONS !! Definitely will be staying there again in the near future!!!!!

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, We appreciate your feedback and thank you for taking the time to fill out a survey. From the entire staff and myself we all thank you and welcome you back very soon. Sincerely, Raffael Ormeggio General Manager More 

Jacksonville, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 16, 2015

My family and I stayed this past weekend. We were surprised to find that this hotel had exterior rooms, which were surprising, due to the fact that the pictures do not display this fact. Luckily, I had requested rooms on the top floor, which were interior entrances, which were much more to our liking. The rooms were nice, beds were... More 

Was this review helpful? Yes 2
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, We appreciate you taking the time to fill out a survey on this web site. Please except our apologies for the cleanliness of your room, this is not a typical practice of ours. Sincerely, Raffael Ormeggio General manager More 

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