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All 49 Fayetteville hotels

Fairfield Inn Marriott Cross Creek Mall

2.5 of 5 Hotel   |   562 Cross Creek Mall, Fayetteville, NC 28303
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Fairfield Inn Marriott Cross Creek Mall
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46%
Ranked #24 of 49 hotels in Fayetteville
A recent review
3 of 5 stars reviewed 1 week ago
cancemini4 Arlington, Virginia
  • Overview
  • Reviews (117)
  • Photos (42)
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  • Room tips (42)
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117 people have reviewed this hotel

Traveler rating
    40
    11
    33
    20
    13
See reviews for
27
10
12
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
1 of 5 stars Reviewed 6 days ago NEW

Checked in yesterday (July 23, 2014) and requested an additional room for the following day right next door. Andrea, the front desk attendant, guaranteed us that the rooms were in fact side by side. Low and behold, our additional family (older parents-late 60's) arrive to check in and the front desk attendant, Joslyn flippantly tells my husband and father-in-law that... More

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Arlington, Virginia
Top Contributor
58 reviews 58 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I was here for a quick, last minute work trip and chose this location as all others in town were booked. I didn't realize that the majority of the rooms at this hotel are external entry until I got there which was a little off-putting but, again, everything else was booked anyway. There are some internal entry rooms on the... More

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Omaha, NE
Top Contributor
65 reviews 65 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

According to one of the staff members, the hotel is under new management and it certainly showes. I have often enjoyed Fairfield Inns for quick and relatively inexpensive stays, however this property used to be a bit far from the Marriott brand Fairfield Inns I've stayed in before...until now. It's nice to see the staff friendlier and the place cleaner... More

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Alex C, VP Hotel Opearations at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Hello ed g Thank you so much for your recent feedback and appreciate your great comments. We strive every day to be better and we are in fact under new leadership. We hope to see you again in the future!! I do have one personal question to ask you in regards to your most recent stay. Would you be kind... More

Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 21, 2014 via mobile

I went to Fayetteville for an overnight business stay with several colleagues. The stay happened to coincide with the US Open transition from men to women. The result of my research indicated this hotel would be the best for price, security, etc... When I got there, I was shocked what I found. An older property with exterior room entrances and... More

Was this review helpful? Yes 3
Wadesboro, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2014

The staff is helpful and super friendly. The rooms are comfortable and clean. The location is perfect- located in the middle of everything shopping, resaurants, and still right at the Army base. It's a great place to stay!

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Alex C, VP Hotel Opearations at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Hello Caroline G, Thank you so much for your kind comments. We strive everyday to do better and hope you stay with us again! More

Rochester, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 8, 2014

I travel a lot for business and I really like this hotel. The staff is helpful! The housekeeping is wonderful! They have a reception for guests M-F that is different every night. They also have healthy breakfast options. I would recommend this hotel for any kind of traveler!

Was this review helpful? Yes 1
Alex C, VP Hotel Opearations at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Hello Mr. Dave H. Thank you so much for your kind comments and hope to see you back soon!! More

Contributor
17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 31, 2014 via mobile

The motel is conveniently located next to the mall and near several eating establishments. The front desk and the service personel are curteous and friendly. The rooms lack safes and the requisite number of outlets near the desk. The motel guest instructions stated that the motel is not responsible for any items left in the room and further stated that... More

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Alex C, VP Hotel Opearations at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Hello Jukka-San, Thank you so much for your feedback as they help us improve everyday. We will look into these suggestions and try to incorporate them into our operations. Again, thank you so much for providing your feedback. More

Charlotte, North Carolina
1 review
3 of 5 stars Reviewed May 25, 2014

The staff seemed to be very nice, one guy Joseph was overlay helpful. I know he tried his hardest to accommodate me and my family. I asked for some 2% milk for my youngest child to drink, he seemed to be locked out of the kitchen. Things seemed to be very unorganized. He couldn't find the keys to the eating... More

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Alex C, VP Hotel Opearations at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Greetings Ms. Sarah H, Thank you for posting your comments as they help us better serve our guests. I apologize you encountered some issues but we just finished a small front desk renovation and some items were unorganized because of such. Since then, my staff has access to the items we were not able to provide. Please give me a... More

Buffalo NY
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 14, 2014

This was not the best choice for my stopover because it about 6 miles from the I-95. It was easy to get back to the I-95 but coming in was quite an ordeal. I was following my GPS which seemed to take me in circles. There is a lot of construction in that area. The lady at the front desk... More

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Alex C, VP Hotel Opearations at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Hello Shaymus, Thank you for staying with us at the Fairfield Inn in Fayetteville and sharing your comments with us. I have addressed the waffle maker issue and you are correct, we should always have coffee lids and have corrected such issue. Again, thank you brining the issue to our attention and have immediately take action to correct. Hope to... More

Orlando, Florida
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 12, 2014

I agree with some of the other posts it's a loud location. We stayed here just as we were passing though North Carolina and got room on the front if the hotel and the traffic from the street was extremely loud making it hard to sleep even though we arrived at 2am on a Friday night. I've lived in apartments... More

Was this review helpful? Yes
Alex C, VP Hotel Opearations at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Hello GregTrav28, Thank you for taking the time to write about your experience with us and the positive feedback about our rooms and staff. Next time you plan to visit call me direct and I or a member of my staff will put you in your desired location. Again, thank you and look forward to seeing you soon!! More

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Additional Information about Fairfield Inn Marriott Cross Creek Mall

Address: 562 Cross Creek Mall, Fayetteville, NC 28303
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Fayetteville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Marriott Cross Creek Mall 2.5*
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Also Known As:
Fairfield Inn Marriott Cross Creek Mall Hotel Fayetteville
Fairfield Inn Fayetteville
Fairfield Fayetteville
Fayetteville Fairfield Inn

42 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Newly renovated facility located adjacent to Cross Creek Mall. ... more   less 
Number of rooms
129

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