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All 49 Fayetteville hotels

Fairfield Inn Marriott Cross Creek Mall

2.5 of 5 Hotel   |   562 Cross Creek Mall, Fayetteville, NC 28303
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Ranked #20 of 49 hotels in Fayetteville
A recent review
4 of 5 stars reviewed 1 week ago
tjbbackdoc Caledonia, Michigan
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124 people have reviewed this hotel

Traveler rating
    44
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    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Caledonia, Michigan
Top Contributor
67 reviews 67 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

If you have business travel in Fayetteville and want to be close to the airport but still near the malls, movie theaters and restaurants this is a pretty good deal. It is very convenient. The rooms have been updated from the old style hotels, however it is obvious to the frequent traveler that it needed a bigger updating than new... More

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Tjbbackdoc, I wanted to thank you taking the time in filling out a comment on this web site. I also appreciate your kind words in making future guests aware of our customer service and how dedicated we are to making all guests feel special. Sincerely, Raffael Ormeggio General Manager More

Sierra Vista, Arizona, United States
1 review
5 of 5 stars Reviewed 1 week ago

Really enjoyed my stay at the Fairfield Inn Marriott Cross Creak Mall. Great Staff and enjoyed the Dinner meals they offered. I recommend anyone to stay here. The hotel offers a hot breakfast and dinner.

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stopped here to sleep on our way from VA to Florida. Staff were very friendly, our room was clean, breakfast was better than I expected in general everything was good. The only thing was .... we found a roach (big one) in our room otherwise I would give a 5 stars review.

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Mrs. Zubi, I wanted to thank you for taking the time for filling out a review on this web site. We are pleased to soo for the most part you had an enjoyable stay. We are sorry you encountered a problem wile your stay. Please let us now if there is anything we ould have done better as we... More

Baltimore, Maryland
1 review
5 of 5 stars Reviewed 3 weeks ago

Beginning with the check in at the front desk. Everyone was very courteous and very helpful, they made you feel real welcome. We were treated like royalty. The breakfast staff included. It was truly a great place to stay. I rate tis hotel and its staff 10 plus.

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear guest, thank you so much for taking the time in leaving a comment on this web site. The staff and I appreciate your kind words and look forward in hopefully seeing you back here with us real soon. Sincerely, Raffael Ormeggio More

Palmyra, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff were friendly and most of all found the answer to the questions. The area and founders were kept clean and respectful. Every night families were cooking out side and guest mingle all through the evening. I had a issue with my door while at my stay and the general manager made sure any problem was apologized for and... More

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Denise R. I wanted to thank you for leaving a survey on this website. The staff and I are very happy to see we were able to make your stay a comfortable one. We take much pride in our services and value our guests comments and praise. We would be delighted to have you saty with us again soon.... More

Rochester, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Traveling for business and so pleased with the pleasant and accommodating staff! The hotel was very nice, the atmosphere restful and everything smooth as silk. I wish all my travel experiences were so good!

Was this review helpful? Yes 1
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Theo S. Thank you for filling out a survey on this website, we are truely grateful for your kind workd. We take much pride in providing the best service to our guests and comments like yours make it all worth wile. Again thank you and please let me know if there is anything we can do for you in... More

Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed 4 weeks ago

I stopped here for a night on my way from Florida to Virginia and have very few complaints! I found the hotel staff to be friendly, my room was nice and clean, Wi-Fi connection is good, and the complimentary breakfast was decent. The location is nice because the hotel is right by several big shopping centers. For someone traveling alone,... More

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, I wanted to thank you for filling out a survey on this web site. I am very happy to see my hotel was able to survey you during your visit. We are always striving for top marks with all of our guests. Thank you again very much and safe travels to you. Sincerely, Raffael Ormeggio General Manager More

1 review
1 of 5 stars Reviewed July 24, 2014

Checked in yesterday (July 23, 2014) and requested an additional room for the following day right next door. Andrea, the front desk attendant, guaranteed us that the rooms were in fact side by side. Low and behold, our additional family (older parents-late 60's) arrive to check in and the front desk attendant, Joslyn flippantly tells my husband and father-in-law that... More

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear guests, I appreciate your feedback. My staff and I were on top of your situation and thought we made it right for you. If we did not please let us know and we will make it right for you. Sincerely, Rafael Ormeggio General Manager More

Arlington, Virginia
Top Contributor
58 reviews 58 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 21, 2014

I was here for a quick, last minute work trip and chose this location as all others in town were booked. I didn't realize that the majority of the rooms at this hotel are external entry until I got there which was a little off-putting but, again, everything else was booked anyway. There are some internal entry rooms on the... More

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear guest, I appreciate you taking the time in filling out a survey for my hotel. I wanted to thank you for giving us good scores and welcome you back to visit us soon. If there is anything I can do for you in the future please let me know. Sincerely, Raffael Ormeggio General Manager More

Omaha, NE
Top Contributor
66 reviews 66 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 3, 2014

According to one of the staff members, the hotel is under new management and it certainly showes. I have often enjoyed Fairfield Inns for quick and relatively inexpensive stays, however this property used to be a bit far from the Marriott brand Fairfield Inns I've stayed in before...until now. It's nice to see the staff friendlier and the place cleaner... More

Was this review helpful? Yes
Alex C, VP Hotel Opearations at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Hello ed g Thank you so much for your recent feedback and appreciate your great comments. We strive every day to be better and we are in fact under new leadership. We hope to see you again in the future!! I do have one personal question to ask you in regards to your most recent stay. Would you be kind... More

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Additional Information about Fairfield Inn Marriott Cross Creek Mall

Address: 562 Cross Creek Mall, Fayetteville, NC 28303
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Fayetteville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Marriott Cross Creek Mall 2.5*
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Also Known As:
Fairfield Inn Marriott Cross Creek Mall Hotel Fayetteville
Fairfield Inn Fayetteville
Fairfield Fayetteville
Fayetteville Fairfield Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Newly renovated facility located adjacent to Cross Creek Mall. ... more   less 
Number of rooms
129

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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