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Fairfield Inn Marriott Cross Creek Mall

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562 Cross Creek Mall, Fayetteville, NC 28303
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1 room 1 guest
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Fairfield Inn Marriott Cross Creek Mall
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159 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Like most Marriott's this was an easy stay. Staff was friendly and helpful. Floor configuration was a little confusing in finding the actual room. That being said, the actual room is nice, even have chocolates laid out and towels made up to look like elephants.

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, Thank you for sharing your experience at the Fairfield Inn Fayetteville through the Guest Satisfaction Survey. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Raffael Ormeggio raffael.ormeggio@marriott.com More 

Boston, Massachusetts
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We weren't expecting much when we arrived as this is a level 1 Marriott property, but what a welcome surprise awaited us. Our room was clean and comfortable. The breakfast choices were among the best I've had at a Marriott. The nicest part was management and their staff....super friendly and helpful. You can tell they truly go over and above... More 

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, From the entire staff and myself, we want to thank you for taking the time in leaving a response on this website. We are all very grateful for your kind words. Sincerely, Raffael Ormeggio General Manager More 

Rillton, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

After 2 Great visits to Fayetteville NC in the past few months, I thought the first hotel exceeded my expectations. But, even with a good hotel and staff at the first hotel, the Faifield Inn Marriott Cross Creek Mall surpassed the first hotel in EVERY way!!!!!! The people who work there, from the person on the phone to the cleaning... More 

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, It is truly for people like yourself that inspire us to do what we do here at my hotel. From the entire staff and myself we appreciate your comments and hope to see you back here with us again real soon. Sincerely, Raffael Ormeggio General Manager More 

2 reviews
5 of 5 stars Reviewed July 24, 2015

Our first impression came from Armanie at the front desk. She is a great asset to your hotel . She is in the right occupation ...having stellar customer service skills that are crucial in the hospitality industry . It didn't stop there. Everywhere we went in the hotel the staff was helpful and courteous. We were very impressed with the... More 

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guests, we wanted to thank you for taking the time in leaving feedback onthis website. From the entire staff and myself we appreciate your business and hope to see you back here real soon. Sincerely, Raffael Ormeggio General Manager More 

Level Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 10, 2015

I stayed here for five days during a visit to the area. The hotel is old but it was clean, well apportioned and secure. The staff is first rate: friendly; helpful; professional. The breakfast was ample with plenty of hot and cold options. My room included a room safe that's designed to secure a laptop, as well. Make sure you... More 

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, Thank you for sharing your experience at the Fairfield Inn Fayetteville through the Guest Satisfaction Survey. From the entire staff and myself, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral... More 

Williamsburg, Virginia
Level Contributor
477 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 274 helpful votes
4 of 5 stars Reviewed June 29, 2015

I think most chain hotels are relatively similar--most Fairfield Inns offer similar amenities. The staff at those hotels can make a huge difference and collectively the people at this one are exceptional. Everytime I walked in the lobby I was greeted warmly, the check in was seamless and very pleasant. The young woman helped me with restaurant recommendations, and called... More 

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, Thank you very much for filling out a survey on this website. From the entire staff and myself, we appreciate your feedback and hope to see you again real soon. Sincerely, Raffael Ormeggio General Manager More 

Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 28, 2015

We chose this hotel for the location. I was a little hesitant booking since it had outdoor corridors, but being a Marriott, I felt like it would still be a good choice. The rooms were smaller than typical Marriott rooms, but our room and our friend's rooms were clean. They have little extras that make it stand out as a... More 

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, I want to thank you for leaving a review on this website. From the entire staff and myself we appreciate your business and hope to see you back here again real soon. Sincerely, Raffael Ormeggio General Manager More 

Fayetteville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 21, 2015

I have been a Marriott member for years and I have been staying for extended period of times each time I travel for business, but this one have made me think twice before booking a room in any hotel in the world. First of all, the hotel is located in a terrible location (corner) which is between a major road... More 

Was this review helpful? Yes 1
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, Thank you for your feedback on your recent stay. I do appreciate your loyalty to the Marriott brand and giving my staff the opportunity to be of service to you. Your constructive feedback has been noted and we wish you well during your travels. I hope that you find a Marriott hotel in the future that provides you... More 

Astatula, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 21, 2015

This hotel maybe small but it has the best customer service ever. The front desk staff was friendly and helpful. The breakfast and Manager's Reception staff was constantly seeing to the guests needs with a friendly smile, a kind word and a quick/efficient response to everyone's needs. The Sales Manager even greeted us upon check in. Recommend this hotel to... More 

Was this review helpful? Yes 1
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, Thank you for taking the time out of your day to review your recent stay at our property. I strive to educate the staff on how genuine and friendly service for our guests goes a long way in the hospitality world. Day to day operations may change but I believe in the capabilities of my team and know... More 

Hamilton, Nj
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed June 13, 2015

Stayed at Fairfield Inn Fayetteville, NC., this hotel is very clean and the customer service is A-1. The breakfast buffet was wonderful, it is a full breakfast with many options. The beds are a little soft otherwise a wonderful night of sleep. Thanks to the staff of Fairfield Inn, Fayetteville.

Was this review helpful? Yes
Raffael O, General Manager at Fairfield Inn Marriott Cross Creek Mall, responded to this review

Dear Guest, Thank you very much for filling out a comment on this website. From the entire staff and myself "Thank You" we all hope to see you back here again real soon. Sincerely, Raffael Ormeggio More 

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