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Residence Inn by Marriott - Fayetteville Cross Creek

3.0 of 5 1468 Skibo Road, Fayetteville, NC 28303
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Residence Inn by Marriott - Fayetteville Cross Creek
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Residence Inn by Marriott - Fayetteville Cross Creek
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83 reviews from our community

Traveler rating
    25
    26
    17
    12
    3
See reviews for
38
7
3
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

It was ok. It was clean for the most part, however, the couch and coffee table were ripped and stained. It is centrally located with stores and restaurants within close proximity. Have stayed here before and would again.

Was this review helpful? Yes
Arnie G, General Manager at Residence Inn by Marriott - Fayetteville Cross Creek, responded to this review

Dear MDominico, Thank you for taking the time to share in Trip Advisor your recent experience at the Residence Inn Fayetteville Cross Creek. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an... More 

Fayetteville, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

My name is Jason and I have been a guest at the Residence Inn Cross Creek since October 5th of this year (2014). Since that time I have been absolutely blown-away by the level of professionalism and customer service I have received from the staff! There is a good chance that when you arrive, Byron, Gabbi, Mona,Tekoa or Carol will... More 

Was this review helpful? Yes
Arnie G, General Manager at Residence Inn by Marriott - Fayetteville Cross Creek, responded to this review

Dear Jason R, Thank you for sharing your experience at the Residence Inn Fayetteville Cross Creek through your Trip Advisor comment. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER , your feedback and compliments will be shared... More 

Greensboro, NC
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed several times for 4 nights each time. Comfortable rooms, clean, nice lobby/sitting area, but fitness room is bare bones and I feel like I have to wade thru complaining or difficult guests evrytime I go to the front desk. I keep going back even though it costs a little more than other Marriott properties in the area.

Was this review helpful? Yes
Arnie G, General Manager at Residence Inn by Marriott - Fayetteville Cross Creek, responded to this review

Dear LindleyPkTraveler, Thank you so much for taking the time to share your recent hotel experience and for your loyalty to the Residence Inn Fayetteville. You are a VALUED CUSTOMER, everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to improve our fitness room. Again thank... More 

Central NY
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 4, 2014

But not everything could be explained away by the fact that we stayed here the day after the big snowstorm of 2014. The breakfast we could understand, perhaps. The bread products were all stale, the whole apples in the fruit bowl looked like they'd been frozen - definitely not the most appealing breakfast, but maybe they were doing the best... More 

Was this review helpful? Yes
Arnie G, General Manager at Residence Inn by Marriott - Fayetteville Cross Creek, responded to this review

Good morning TeqToo, Thanks for your comments about our hotel. We are very sorry to hear about the challenges that you had with bedding, maintenance and breakfast during your recent stay. Please know that I have passed your comments about sheets to our Hosekeeping Leader and I'm having the maintenance staff checking all the phones in our hotel. We strive... More 

Philadelphia, Pennsylvania
Top Contributor
75 reviews 75 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 27, 2014

I was traveling south on interstate 95 and and needed to stay in Fayetteville. As a Mariott member I chose the local Residence Inn which was about 10 miles off of the Interstate. The room we were in was nice and comfortable and even have a nice gas buring fireplace in the room and the kitchen area was modern and... More 

Was this review helpful? Yes 1
Arnie G, General Manager at Residence Inn by Marriott - Fayetteville Cross Creek, responded to this review

Dear Road_warriorXTRM Thank you for taking the time to share your experience in regards to your recent stay at the Residence Inn Fayetteville Cross Creek. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the check in and... More 

Fairway, Kansas
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 20, 2014

The rooms in the Residence Inn are AWESOME. I love that both rooms get their own bathroom and the living room feels spacious and cozy. I was very comfortable her. The staff are friendly, but not as professional as I am used to within the Marriott brand. The room was very clean, the kitchen very accomodating, and the hot breakfast... More 

Was this review helpful? Yes 1
Arnie G, General Manager at Residence Inn by Marriott - Fayetteville Cross Creek, responded to this review

Dear traveler, Thank you so much for posting about your stay with us. I was very pleased to hear you had a pleasant stay with us. I apologize for the overall lack of friendliest from my team. I can assure you this is not the normal practice here and our guests comfort and concerns are top priority. Thank you again... More 

Coastal South Carolina, South Carolina
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 12, 2014

We planned a family weekend to celebrate my Mom's bd and to visit the newest addition to our family. 2 groups traveling to meet---with 5 of us staying in a 2 bedroom suite, and it was great! The perfect place to have our Fayettville family bring the new baby over for some Great-Grandma time. Bryon at the front desk was... More 

Was this review helpful? Yes
Arnie G, General Manager at Residence Inn by Marriott - Fayetteville Cross Creek, responded to this review

Dear BJVL52, Thank you so much fo taking the time to share your recent hotel experience with me. I'm so pleased to hear that you enjoyed your stay and the staff specially Mr. Byron, was able to assist in making your stay a memorable one. We hope to see you again during your next visit to Fayetteville. Sincerely, Arnie Garcia... More 

Berkshires, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2014 via mobile

Kudos to Carmella at the front desk and Jamie the manager for exceptional customer service. We were here for a week and felt like we were at home! Rooms were clean and spacious. All the staff was very accommodating. Breakfast was great and added bonus dinners and socials in the evening. This is a dog friendly hotel and honestly it... More 

Was this review helpful? Yes 1
Arnie G, General Manager at Residence Inn by Marriott - Fayetteville Cross Creek, responded to this review

Dear Laura G, Thank you so much for taking the time to share your recent experience with us. I'm so happy to hear that you enjoyed your stay and were able to relax during your visit to Fayetteville. I will be sure to pass along your compliments to the staff and we hope to see you again soon. Sincerely, Arnie... More 

Senior Contributor
33 reviews 33 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 2, 2014

This hotel look like a small apartment. A nice living area, a huge flat screen tv, small kitchen , a dinning table, full refrigerator, big a cosy bed, outside the bathroom spacious sink and place for all your beauty gadgets, Nice big bath tube, and a big closet with mirror sliding doors. Very clean and beautiful , it feels like... More 

Was this review helpful? Yes
Arnie G, General Manager at Residence Inn by Marriott - Fayetteville Cross Creek, responded to this review

Dear Boricua L, Thank you for taking time to leave a 5 star review. I', please to hear that you enjoyed yor stay and we hope to see you again soon! Arnie Garcia General Manager More 

Hudson, Florida
1 review
5 of 5 stars Reviewed August 19, 2014

Very clean facility. Stayed in a two room suite which was just wonderful. The staff is very friendly and accommodating. Worth every penny I paid. They did a great job sound proofing when they built the hotel for I did not hear one of our neighbors the whole time there. Continental breakfast had quite a variety of breakfast foods to... More 

Was this review helpful? Yes
Arnie G, General Manager at Residence Inn by Marriott - Fayetteville Cross Creek, responded to this review

Dear Traveler, Thank you for taking the time to leave a review. I'm happy to hear that you enjoyed your stay with us and we hope to see you again soon! Sincerely, Arnie Garcia General Manager More 

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Additional Information about Residence Inn by Marriott - Fayetteville Cross Creek

Address: 1468 Skibo Road, Fayetteville, NC 28303
Location: United States > North Carolina > North Carolina Coast > Fayetteville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott - Fayetteville Cross Creek 3*
Number of rooms: 47
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Also Known As:
Residence Inn By Marriott - Fayetteville Cross Creek Hotel Fayetteville
Residence Inn Fayetteville
Marriott Fayetteville
Fayetteville Residence Inn
Fayetteville Marriott

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