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TownePlace Suites Fayetteville Cross Creek

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1464 Skibo Road, Fayetteville, NC 28303
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TownePlace Suites Fayetteville Cross Creek
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TownePlace Suites Fayetteville Cross Creek
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98 Reviews from our TripAdvisor Community

Traveler rating
    34
    44
    9
    8
    3
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32
8
7
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (98)
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    (24)
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Atlanta, Georgia
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 19, 2015

The staff here is fantastic. Always pleasant and always willing to assist. The suites are also spacious & comfortable. I will definitely stay here again. I also liked that the hotel was close to a lot of restaurants, shopping, etc.

Was this review helpful? Yes
Tricia D, General Manager at TownePlace Suites Fayetteville Cross Creek, responded to this review

Thank you so much for the kind words! All the employees appreciate it! Have a great summer! Tricia Durham More 

Fenwick Island, Delaware
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 2, 2015 via mobile

i made this reservation in advance, because they take dogs. But it is not close to I-95. It is clean, and seems to be fairly well maintained. It has a Cracker Barrel in walking distance, a steak house, SAMs Club and Walmart right next door. The hotel clerk was very friendly, and check in was a breeze. I doubt I'd... More 

Was this review helpful? Yes
Tricia D, General Manager at TownePlace Suites Fayetteville Cross Creek, responded to this review

Thank you for your review! We are in the heart of Fayetteville close to Fort Bragg and Cross Creek Mall. Tricia Durham More 

Lacey, Washington
1 review
4 of 5 stars Reviewed April 30, 2015

The staff at this Marriott was outstanding. I had a meeting place fall through and they were able to accommodate me on last minute notice allowing me to close a pivotal business deal. My clients were very impressed with Lily and her professionalism. Hopefully Marriott will invest in their employees at this location. My room was also very clean and... More 

Was this review helpful? Yes
Tricia D, General Manager at TownePlace Suites Fayetteville Cross Creek, responded to this review

Wow! Thank you so much! I will share your comments with the staff. And Lily is awesome! Tricia Durham More 

1 review
5 of 5 stars Reviewed April 22, 2015 via mobile

We had a wonderful time, the service at the hotel was top notch. The staff was attentive, friendly and went out of their way to give the boys pizza on our first night. The entire grounds and building were neat and clean. I recommend a stay to anyone traveling in that area. The Lefevre's in Jonhson, Vt.

Was this review helpful? Yes
Tricia D, General Manager at TownePlace Suites Fayetteville Cross Creek, responded to this review

Thank you for the delicious maple syrup! We loved it on our pancakes last Saturday morning! Tricia Durham More 

Jeffersonville, Vermont
1 review
5 of 5 stars Reviewed April 21, 2015

This was an excellent place to stay. We have never stay in a ore friendly, helpful, clean place. They were there for us every step of the way for our visit. They went above and beyond by getting pizza and drinks for our team. Providing board games for the kids to play. They even let us hang out late on... More 

Was this review helpful? Yes
Tricia D, General Manager at TownePlace Suites Fayetteville Cross Creek, responded to this review

We sincerely appreciate your stay and look forward to seeing you next year! Your team was very well mannered and fun to be around! Definitely brought some energy to the hotel! Tricia Durham More 

Newport, North Carolina
Level Contributor
6 reviews
6 hotel reviews
4 of 5 stars Reviewed April 21, 2015

I stayed at this hotel during a business trip. Upon arrival there was a line at check in. The receptionist wasn't very courteous and didn't really offer any information for my first time stay. The room was great. Very clean, spacious, quiet and fully stocked. There was a welcome basket with popcorn and some other snacks. The breakfast area was... More 

Was this review helpful? Yes
Tricia D, General Manager at TownePlace Suites Fayetteville Cross Creek, responded to this review

Isn't that Murphy's law everyone walks in at once! So sorry for the wait and sounds like the staff was a little flustered. I am sure with a little more experience our front desk person will be a pro! So glad you enjoyed the room and the snacks! Hope to see you soon! Tricia Durham More 

New York City, New York
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed April 12, 2015

Recently had to stay in Fayetteville, NC on business. Although Skibo Road has a number of lower to mid-level hotel choices, all are not equal. Some choices are less friendly, less clean, and less inviting. TownePlace Suites, however, was definitely a good choice. Upon arrival, I was greeted by a representative who excelled at customer service. My room was not... More 

Was this review helpful? Yes
Tricia D, General Manager at TownePlace Suites Fayetteville Cross Creek, responded to this review

Thank you so much for staying with us! We appreciate your comments and feedback. It is always nice to let the staff know they are doing a great job!! More 

Saint Cloud, Florida
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 5, 2015

I would recommend the Front desk to be trained in all aspects of front desk duties, including audit, recognizing Rewards members, knowing when to send maintenance to a room, so on. Sometimes the franchised properties fall short of the Marriott standards. The property is excellent and has a perfect location. The rooms are spacious and perfect for travelers. Marriott properties... More 

Was this review helpful? Yes 1
Tricia D, General Manager at TownePlace Suites Fayetteville Cross Creek, responded to this review

I genuinely appreciate your feedback and would love to speak with you more in detail, if you have an opportunity to call and talk to me. Training is always a high priority for staff members so that we can provide excellent service. Tricia Durham More 

Silver Spring, Maryland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 3, 2015

If you've been to one of these Marriott brands, you've been to then all, but this place stands out for a few reasons. First, the staff is very attentive and friendly. They maintain a "we're all friends here" vibe while also providing fast and efficient service (even by northern standards). Second, I don't think I have ever seen a hotel... More 

Was this review helpful? Yes
Tricia D, General Manager at TownePlace Suites Fayetteville Cross Creek, responded to this review

Wow! What a wonderful review. So nice to hear our hard work is appreciated! We are very excited to announce our new breakfast is rolling out this summer. Hot eggs and Sausage!! Along with some yummy new muffins and healthy treats! Come back and see us! Tricia Durham More 

Washington DC, District of Columbia
Level Contributor
92 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

Stayed here two nights for business. It's a decent Towneplace with a decent market in the lobby. I think it's time for Marriott to refresh this brand as a lot of their competition really are improving on their same level of lodging. I get market studies monthly from Marriott. I have yet to see them upgrade anything other than a... More 

Was this review helpful? Yes
Tricia D, General Manager at TownePlace Suites Fayetteville Cross Creek, responded to this review

TownePlace Suites, as a brand, is 18 years old! Just coming into our prime! You are correct that the generation 1 TownePlace Suites has renovated the lobby and kitchen. We are now building generation 4 properties with exciting updates with each generation. We are now up to 250 TownePlace Suites across the country! Stop by and check us out! Tricia... More 

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