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Extended Stay America - Fayetteville - Cross Creek Mall

Certificate of Excellence
2.5 of 5
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4105 Sycamore Dairy Road, Fayetteville, NC 28303 (Formerly Extended Stay Deluxe - Fayetteville - Cross Creek Mall)
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Extended Stay America - Fayetteville - Cross Creek Mall
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Ranked #11 of 51 Hotels in Fayetteville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Anne O Charleston, South Carolina
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121 reviews from our community

Traveler rating
    86
    19
    7
    6
    3
See reviews for
27
8
11
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel has bed bugs, do I really need say more? This hotel is sub par even by cheap hotel standards. I stayed here for about a week for work. And mid stay found bed bugs in my room. STAY AWAY From this hotel!!

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Charleston, South Carolina
Top Contributor
68 reviews 68 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Our daughter, who lives in DC, had adopted a rescue in SC. We live in SC and needed a place to meet her for the transfer. Thank you, Extended Stay, for taking pets. It was a nice bonding weekend and the facility could not have been cleaner and the staff nicer! Especially our check in gal. We were a bit... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for your great review of our property. I'm thrilled that our pet friendly rooms and welcoming staff were to your liking. I’m so glad we were able to provide you with a comfortable stay that accommodated your needs. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Top Contributor
122 reviews 122 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I spent one night here and was pleasantly surprised how clean and nice the hotel and room was. It was very spacious and all of the furniture and bedding was clean and in good condition. It is well situated across from the mash house brewery. I would stay here again.

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Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our clean rooms and welcoming staff were to your satisfaction. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

Greenville, North Carolina
Top Contributor
105 reviews 105 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 23, 2015

First visit to this hotel. Definitely an upgrade from other Extended Stay properties I have used in the past. Spacious guest suite with French doors separating the bedroom area. Very clean and pleasant. Friendly staff. Location is very convenient to malls and Ft. Bragg. Although they have free WiFi, it is slow. A $4 a day high speed is available... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

I received a copy of your review, and wanted to thank you for taking the time to tell us about your positive experience. It's great to hear that our friendly staff and convenient location were to your liking. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Peristeri
Top Contributor
53 reviews 53 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 23, 2015

We've booked from a discount site in a very good price. We arrived rather late and found the paperwork ready. We've been to our room in minutes. Big room, with dining table and couch in a separate area, everything was clean, we had fast internet (you do not really need the paid upgrade unless you need to upload/ download huge... More 

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Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that your check-in process was quick and efficient and that our rooms were comfortable for you. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Clearwater, Fl
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 22, 2015 via mobile

Stopped here for one night on way back to NJ from spring training. The property is in excellent condition and the room was very comfortable and spotless. Paid a $25 pet fee which some might consider high but it was worth it for the condition of the room. Bed was very comfortable, lots of food choices nearby, and absolutely no... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for your great review of our property! I'm so pleased to hear that our spacious, pet friendly rooms were to your liking. Thank you again for sharing your experience with us. We look forward to seeing you again, should your travels bring you back to our area. More 

Chesterfield, Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 18, 2015

The "Good" - * The ROOM (overall) I got was VERY Big. * The hotel is located in a decent shopping plaza with a $tarbucks. * Pretty easy to get to from Airport. The "Bad"- * The door of the bathroom was about 3 inches from the toilet in the closet they call a bathroom. * Very old "appliances". *... More 

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Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a detailed review of your stay. I'm glad that our spacious rooms and close location next to the Cross Creek Mall were convenient to you. However, I sincerely apologize that you experienced cleanliness issues during your stay and that our TV channels were not to your satisfaction. In response to your feedback,... More 

The Villages, Florida
Top Contributor
123 reviews 123 reviews
10 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 13, 2015

Traveled north for Thanksgiving with our puppy for the first time. We chose this hotel because of the reasonable pet fee. We had Marriott points and we could have used them and stayed nearby, but Marriott wanted a $150 non-refundable pet fee. What? Extended stay only charged $25. The front desk personnel were extremely kind and helpful. The room was... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve our guest’s experience. We are so glad to hear that our pet friendly rooms and kitchens were convenient to your travel plans! We... More 

Williamsburg, Virginia
Contributor
20 reviews 20 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 1, 2015

Clean, new, well maintained, great pet friendly attitude and accommodations. VG service at the front desk, open 24-7. Breakfast is continental comprised of muffins, oatmeal, grits and fruit. There lots of room available and we were on the first floor which made it easy to go outside and walk our little dog.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a positive review of your stay. I'm so pleased to hear that our pet-friendly rooms met your travel needs. As well, I'm happy that you enjoyed your comfortable room and our friendly staff during your visit. Thank you for sharing your experience with us. We look forward to welcoming you back in... More 

Atlanta, Georgia
Top Contributor
109 reviews 109 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 12, 2015

Upon our arrival to check-in we quickly learned there were additional nightly fees for our little 5 lbs dog. Because we arrived later in the evening I decided not to fuss at the nice person working there, so will address that later as these fees were never identified when we booked the room. Our room was one of the cleanness... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am delighted to hear that you did enjoy your stay overall and we pride ourselves on our friendly staff. Still, we are sorry to hear that you were not informed of the pet fee during the booking of your reservation. We will make sure... More 

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