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All 51 Fayetteville hotels

Extended Stay America - Fayetteville - Cross Creek Mall

2.5 of 5 Hotel   |   4105 Sycamore Dairy Road, Fayetteville, NC 28303 (Formerly Extended Stay Deluxe - Fayetteville - Cross Creek Mall)
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89%
Ranked #4 of 51 Hotels in Fayetteville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
JArnold00
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105 reviews from our community

Traveler rating
    81
    12
    5
    5
    2
See reviews for
23
4
9
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My stay was wonderful! The staff was very friendly and was helpful in every sense of the word! The deluxe suite was perfectly welcoming! This was my first time at an Extended Stay hotel and I will definitely be staying here again! Thanks for everything!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a review on your stay with us. I'm delighted to read that my staff was friendly and helpful, and that your suite was comfortable and welcoming. We are continuously making changes to better delight our guests, and comments such as yours lets me know we are moving in the right direction. Thanks... More

Bear, Delaware
Top Contributor
59 reviews 59 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 20, 2014

In June we attended the USOpen in Pinehurst. This was the closest hotel available and I arranged this trip one year in advance once Open tickets were secured. I was pleasantly surprised by several things. The hotel was clean and neat which I expected but was glad to see, the traveling from Fayetteville to Pinehurst was simple, and the surrounding... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

We sincerely appreciate you taking the time to write a review of our hotel. We are delighted that you enjoyed your stay and that our hotel was so convenient for you. We strive to provide our guests with all the comforts of home, so we are thrilled to hear that we reached our goal during your stay. Thanks again for... More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 20, 2014

An average stay all around could have been made better with friendlier managers and a more attentive cleaning crew. The rooms are average for an extended stay, however aren't cleaned well. I had several frustrating billing issues that were made even more difficult by management. The regular front desk staff was cordial, however sometimes lacked techinal expertise to help me.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Kenan - Thank you for taking the time to write a review of your experience. We sincerely apologize for the billing issues and the poor service you experienced during your stay with us. It is our mission to make sure all of our guests enjoy a relaxing stay with warm service from each and every member of our staff; we... More

south florida
Contributor
13 reviews 13 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 10, 2014

The main reason I'm giving this hotel two stars is that when we called the 800 number and made a reservation we were quoted one number - when we got there ( which was around 9:30pm) we were charged at least $75 more. $200 for one night - on a Thursday - in May - no events. The rooms are... More

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Fayetteville, North Carolina
1 review
5 of 5 stars Reviewed July 2, 2014

Sold our house, and building another--easiest solution was an extended stay hotel. We compared all in a Fayetteville. Hands down, this is the best choice! Kind, efficient staff, clean 2 room mini-apartment, well maintained facility, priced well, close to everything, and most important it's super safe.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

My staff and I are delighted we have made you feel right at home during your stay with us. I am so pleased that we were able to provide you with a clean room at an affordable rate during your move. I also appreciate your kind remarks about the kindness and efficiency of our staff. Our team is committed to... More

Bolivia, North Carolina
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2014

What an outstanding week we spent at this Stay America while attending the Women's US Open golf tournament. Our reservation was made well in advance and constantly updated to hold the suite by the front desk. Every call was pleasant and professional. The entire hotel is immaculate and the décor is outstanding. The comfortable bed was just like home and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

I sincerely appreciate you taking the time to post a review regarding your experience during your stay with us. I'm delighted that we made you feel at home while you enjoyed the Women's U.S. open. I will share your comments with my staff and reward them for their efforts. Thank you again for sharing your experience. I do hope that... More

Fort Walton Beach, Florida
1 review
5 of 5 stars Reviewed May 7, 2014 via mobile

Newly renovated rooms and friendly service! Breakfast would be a little better if the had water bottles or juice. Cable channels kinda blow but they do have showtime. Rooms have ample items to stay for a while comfortably.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our spacious suites with fully equipped kitchens at a great value. Your feedback regarding our TV channel lineup is greatly appreciated and it will help us in our efforts to continually improve our hotel. Again, thank you for your comments.... More

Leland, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed April 9, 2014

Was in Fayetteville on business and felt this hotel was a great deal and will stay there again. They recently remodeled and the rooms were clean, comfortable. TV channels weren't that great but internet speed was good. Breakfast was muffins,coffee and oatmeal.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for your recent review of your stay. I’m glad to hear that you enjoyed our newly renovated rooms with fully equipped kitchens at a great value. Your feedback regarding our TV channel lineup will help us in our efforts to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back... More

Clarksville, Tennessee
1 review
4 of 5 stars Reviewed April 7, 2014 via mobile

The minor issues that were had during this stay were taken care of promptly with a great attitude by staff. Comfortable bed, well equipped kitchen aside from not have baking pans, two televisions (one in living room area, one in sleeping area), comfortable pull out couch, breakfast is literally grab and go (muffins, granola bars, oatmeal, fruits, coffee, hot chocolate),... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future! More

Enoree, South Carolina
1 review
4 of 5 stars Reviewed March 24, 2014

This hotel was clean...But we had problems with the water....the water was more cool than hot ...my husband and I had to boil water so that we could let out babies take a bath...we complained about it ..and each time the manager would tell us that she are going to take care of it ..well this was an ongoing thing... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a review of your stay. I’m glad to hear that you enjoyed your clean room and our friendly, helpful staff. Still, I apologize for the issues you encountered with your water. As well, I am sorry that this issue was not addressed in a timely manner. Your feedback will be helpful as... More

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Additional Information about Extended Stay America - Fayetteville - Cross Creek Mall

Address: 4105 Sycamore Dairy Road, Fayetteville, NC 28303 (Formerly Extended Stay Deluxe - Fayetteville - Cross Creek Mall)
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Fayetteville - Cross Creek Mall 2.5*
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Also Known As:
Extended Stay Deluxe Fayetteville - Cross Creek Mall Hotel Fayetteville
Extended Stay Fayetteville
Fayetteville Extended Stay

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