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Extended Stay America - Fayetteville - Cross Creek Mall

Certificate of Excellence
2.5 of 5
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4105 Sycamore Dairy Road, Fayetteville, NC 28303 (Formerly Extended Stay Deluxe - Fayetteville - Cross Creek Mall)
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Extended Stay America - Fayetteville - Cross Creek Mall
Best prices for: 1 room 1 guest
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Ranked #12 of 51 Hotels in Fayetteville
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
Jillannefromnj Colonia
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125 Reviews from our TripAdvisor Community

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Traveler rating
    88
    19
    9
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    3
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54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Colonia
Level Contributor
109 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Room was clean and spacious. Bed was ok, 2 tv's per room, one in the sitting area 1 in bedroom. Pool are was nice. Location was wonderful. Front desk lady was very friendly and informative. 2 things I didn't like. Breakfast was granola bars, apples, oranges, and muffins. I would have liked to have seen more. I don't eat carbs... More 

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North Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Everyone was so nice I do not have one complaint towards the staff. The hotel was so well kept and our suite was clean and comfortable. We enjoyed the pool and the grill many times during our stay. We did have a guest above us that was noisy but the staff dealt with that promptly. Stay here if you need... More 

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Cary, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Comfy bed, friendly staff & great location. Unfortunately the room was not very clean. There was cigarette butts on the floor, hair in the bathroom corner. The shower curtain was missing. Both televisions had very poor reception.

Was this review helpful? Yes 1
Miami, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stopped overnight in Fayetteville with our cat and this place was great! When I had called to make a reservation, the guy had gotten our info all messed up. But the lady at the front desk upon check-in realized this right away, got everything fixed, and got us all set up. The room was very spacious and had a... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize that there were errors in your reservation; however, it's great to hear that we were able to fix those right away. As well, I'm glad that you were pleased with your spacious room and your fully equipped kitchen during your visit. Thank... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I always stay here this is my home away from home. Clean nice staff I wouldn't pick any other place when coming to Fayetteville NC. They also have a pool and laundry and gym on site feels like your right at home.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you so much for posting a review of our hotel. We are pleased to know you had a home away from home experience from our staff and hotel. It's great to hear that you were pleased with our pool, laundry and fitness facilities. Once more, thank you for posting your review. We look forward to having you visit with... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 20, 2015 via mobile

This hotel has bed bugs, do I really need say more? This hotel is sub par even by cheap hotel standards. I stayed here for about a week for work. And mid stay found bed bugs in my room. STAY AWAY From this hotel!!

Was this review helpful? Yes 5
Charleston, South Carolina
Level Contributor
72 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 12, 2015

Our daughter, who lives in DC, had adopted a rescue in SC. We live in SC and needed a place to meet her for the transfer. Thank you, Extended Stay, for taking pets. It was a nice bonding weekend and the facility could not have been cleaner and the staff nicer! Especially our check in gal. We were a bit... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for your great review of our property. I'm thrilled that our pet friendly rooms and welcoming staff were to your liking. I’m so glad we were able to provide you with a comfortable stay that accommodated your needs. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Level Contributor
139 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed April 26, 2015

I spent one night here and was pleasantly surprised how clean and nice the hotel and room was. It was very spacious and all of the furniture and bedding was clean and in good condition. It is well situated across from the mash house brewery. I would stay here again.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our clean rooms and welcoming staff were to your satisfaction. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

Greenville, North Carolina
Level Contributor
109 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed March 23, 2015

First visit to this hotel. Definitely an upgrade from other Extended Stay properties I have used in the past. Spacious guest suite with French doors separating the bedroom area. Very clean and pleasant. Friendly staff. Location is very convenient to malls and Ft. Bragg. Although they have free WiFi, it is slow. A $4 a day high speed is available... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

I received a copy of your review, and wanted to thank you for taking the time to tell us about your positive experience. It's great to hear that our friendly staff and convenient location were to your liking. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Peristeri
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed March 23, 2015

We've booked from a discount site in a very good price. We arrived rather late and found the paperwork ready. We've been to our room in minutes. Big room, with dining table and couch in a separate area, everything was clean, we had fast internet (you do not really need the paid upgrade unless you need to upload/ download huge... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that your check-in process was quick and efficient and that our rooms were comfortable for you. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

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