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All 51 Fayetteville hotels

Extended Stay America - Fayetteville - Cross Creek Mall

2.5 of 5 Hotel   |   4105 Sycamore Dairy Road, Fayetteville, NC 28303 (Formerly Extended Stay Deluxe - Fayetteville - Cross Creek Mall)
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Ranked #5 of 51 Hotels in Fayetteville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
boating2010 Atlanta, Georgia
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112 reviews from our community

Traveler rating
    84
    15
    6
    5
    2
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25
6
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51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Top Contributor
105 reviews 105 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Upon our arrival to check-in we quickly learned there were additional nightly fees for our little 5 lbs dog. Because we arrived later in the evening I decided not to fuss at the nice person working there, so will address that later as these fees were never identified when we booked the room. Our room was one of the cleanness... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am delighted to hear that you did enjoy your stay overall and we pride ourselves on our friendly staff. Still, we are sorry to hear that you were not informed of the pet fee during the booking of your reservation. We will make sure... More 

Sarasota, Florida
1 review
3 of 5 stars Reviewed 1 week ago

We have stayed at this property several times on our drives to and from Florida and Maryland. It's a good stopping point after 6-7 hours on the road. Always friendly front desk staff. Rooms are spacious and clean; beds are comfortable. A full-service restaurant across the street is a plus. We chose it originally because it allows pets, and we... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

I sincerely appreciate you taking the time to provide us with a review of your experience during your stay with us. I am delighted to hear that you enjoyed your stay overall and found us to be in a convenient stopping location between your destinations. It is great to read that our pet-friendly policy was convenient for you, and that... More 

Alexandria, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here overnight on a long drive home from Florida to Virginia. It's a few miles from I-95 but definitely worth the drive. Booking through their 1-800 number was really easy, the staff was polite, and the whole hotel looks new. We paid a pet fee which we were told about on the phone and in person. it was... More 

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Mystic, Connecticut
Top Contributor
58 reviews 58 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for a stopover night while driving south. Had pets along, which was why we stayed...they can stay for a fee. The rooms were big, the water pressure in the shower was good. It was quiet and comfortable and the front desk staff was friendly. We found this place to be well worth the slightly higher price you might... More 

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Fort Lauderdale, Florida
Top Contributor
51 reviews 51 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 1, 2014

Either brand new or recently renovated hotel. Great location in Cross Creek Mall area. About 10-15 minutes from I-95 but worth the drive. All major conveniences are nearby. Supermarket, restaurants, fast food and shops. Simply, tons to keep you occupied. Stayed here twice within 3 weeks. Did 2 one-night stays while going up and down the east coast. Was our... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to give us a review on both of your recent stays with us. I'm delighted that you found our location to be a convenient stopping point to and from your destination, and I'm delighted that you enjoyed your stay each time. I do understand that our amenities can be quite overwhelming for a short... More 

Augusta, Georgia
Top Contributor
75 reviews 75 reviews
40 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 26, 2014

This is my first time at an ESA property. I like the split rooms where the living / dining area are actually split from the bedroom. The rooms are not the largest but very adequate and would find that a small family of four could probably survive here for a while. The stove and frig in the kitchen area are... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

I sincerely appreciate you taking the time to provide us with such a thorough review of your stay with us. I appreciate your comments about the layout and functionality of your room as well as the comfort of your mattress. Still, I do apologize that our free Wi-Fi connection strength and our bath towels did not meet your expectations. Please... More 

Cocoa Beach, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2014

I'm single lady in town to scout area as I am relocating for work. I stayed at this hotel for 5 nights. I couldn't have been more pleased. My biggest concerns were: security and cleanliness. Honestly, I patted myself on the back for being so lucky as to have chosen this hotel. My decision to select this hotel was based... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

My staff and I sincerely appreciate your review of your stay with us. Hearing that you felt you were in a clean, safe and friendly environment truly makes me feel proud of my staff and their efforts. Making sure our guests enjoy every aspect of their experience with us is our number one priority. We are continuously making changes to... More 

1 review
5 of 5 stars Reviewed August 18, 2014 via mobile

My stay was wonderful! The staff was very friendly and was helpful in every sense of the word! The deluxe suite was perfectly welcoming! This was my first time at an Extended Stay hotel and I will definitely be staying here again! Thanks for everything!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a review on your stay with us. I'm delighted to read that my staff was friendly and helpful, and that your suite was comfortable and welcoming. We are continuously making changes to better delight our guests, and comments such as yours lets me know we are moving in the right direction. Thanks... More 

Bear, Delaware
Top Contributor
81 reviews 81 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 20, 2014

In June we attended the USOpen in Pinehurst. This was the closest hotel available and I arranged this trip one year in advance once Open tickets were secured. I was pleasantly surprised by several things. The hotel was clean and neat which I expected but was glad to see, the traveling from Fayetteville to Pinehurst was simple, and the surrounding... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

We sincerely appreciate you taking the time to write a review of our hotel. We are delighted that you enjoyed your stay and that our hotel was so convenient for you. We strive to provide our guests with all the comforts of home, so we are thrilled to hear that we reached our goal during your stay. Thanks again for... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 20, 2014

An average stay all around could have been made better with friendlier managers and a more attentive cleaning crew. The rooms are average for an extended stay, however aren't cleaned well. I had several frustrating billing issues that were made even more difficult by management. The regular front desk staff was cordial, however sometimes lacked techinal expertise to help me.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Kenan - Thank you for taking the time to write a review of your experience. We sincerely apologize for the billing issues and the poor service you experienced during your stay with us. It is our mission to make sure all of our guests enjoy a relaxing stay with warm service from each and every member of our staff; we... More 

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Additional Information about Extended Stay America - Fayetteville - Cross Creek Mall

Address: 4105 Sycamore Dairy Road, Fayetteville, NC 28303 (Formerly Extended Stay Deluxe - Fayetteville - Cross Creek Mall)
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Fayetteville - Cross Creek Mall 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Deluxe Fayetteville - Cross Creek Mall Hotel Fayetteville
Extended Stay Fayetteville
Fayetteville Extended Stay
Hotel Style:
#4 Business Hotel in Fayetteville
#9 Family Hotel in Fayetteville

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