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All 51 Fayetteville hotels

Extended Stay America - Fayetteville - Cross Creek Mall

2.5 of 5 Hotel   |   4105 Sycamore Dairy Road, Fayetteville, NC 28303 (Formerly Extended Stay Deluxe - Fayetteville - Cross Creek Mall)
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Ranked #5 of 51 Hotels in Fayetteville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
zurak87 Fort Lauderdale, Florida
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108 reviews from our community

Traveler rating
    82
    14
    5
    5
    2
See reviews for
23
5
10
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Lauderdale, Florida
Top Contributor
51 reviews 51 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Either brand new or recently renovated hotel. Great location in Cross Creek Mall area. About 10-15 minutes from I-95 but worth the drive. All major conveniences are nearby. Supermarket, restaurants, fast food and shops. Simply, tons to keep you occupied. Stayed here twice within 3 weeks. Did 2 one-night stays while going up and down the east coast. Was our... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to give us a review on both of your recent stays with us. I'm delighted that you found our location to be a convenient stopping point to and from your destination, and I'm delighted that you enjoyed your stay each time. I do understand that our amenities can be quite overwhelming for a short... More 

Augusta, Georgia
Top Contributor
71 reviews 71 reviews
37 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 26, 2014

This is my first time at an ESA property. I like the split rooms where the living / dining area are actually split from the bedroom. The rooms are not the largest but very adequate and would find that a small family of four could probably survive here for a while. The stove and frig in the kitchen area are... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

I sincerely appreciate you taking the time to provide us with such a thorough review of your stay with us. I appreciate your comments about the layout and functionality of your room as well as the comfort of your mattress. Still, I do apologize that our free Wi-Fi connection strength and our bath towels did not meet your expectations. Please... More 

Cocoa Beach, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2014

I'm single lady in town to scout area as I am relocating for work. I stayed at this hotel for 5 nights. I couldn't have been more pleased. My biggest concerns were: security and cleanliness. Honestly, I patted myself on the back for being so lucky as to have chosen this hotel. My decision to select this hotel was based... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

My staff and I sincerely appreciate your review of your stay with us. Hearing that you felt you were in a clean, safe and friendly environment truly makes me feel proud of my staff and their efforts. Making sure our guests enjoy every aspect of their experience with us is our number one priority. We are continuously making changes to... More 

1 review
5 of 5 stars Reviewed August 18, 2014 via mobile

My stay was wonderful! The staff was very friendly and was helpful in every sense of the word! The deluxe suite was perfectly welcoming! This was my first time at an Extended Stay hotel and I will definitely be staying here again! Thanks for everything!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a review on your stay with us. I'm delighted to read that my staff was friendly and helpful, and that your suite was comfortable and welcoming. We are continuously making changes to better delight our guests, and comments such as yours lets me know we are moving in the right direction. Thanks... More 

Bear, Delaware
Top Contributor
81 reviews 81 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 20, 2014

In June we attended the USOpen in Pinehurst. This was the closest hotel available and I arranged this trip one year in advance once Open tickets were secured. I was pleasantly surprised by several things. The hotel was clean and neat which I expected but was glad to see, the traveling from Fayetteville to Pinehurst was simple, and the surrounding... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

We sincerely appreciate you taking the time to write a review of our hotel. We are delighted that you enjoyed your stay and that our hotel was so convenient for you. We strive to provide our guests with all the comforts of home, so we are thrilled to hear that we reached our goal during your stay. Thanks again for... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 20, 2014

An average stay all around could have been made better with friendlier managers and a more attentive cleaning crew. The rooms are average for an extended stay, however aren't cleaned well. I had several frustrating billing issues that were made even more difficult by management. The regular front desk staff was cordial, however sometimes lacked techinal expertise to help me.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Kenan - Thank you for taking the time to write a review of your experience. We sincerely apologize for the billing issues and the poor service you experienced during your stay with us. It is our mission to make sure all of our guests enjoy a relaxing stay with warm service from each and every member of our staff; we... More 

south florida
Contributor
15 reviews 15 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 10, 2014

The main reason I'm giving this hotel two stars is that when we called the 800 number and made a reservation we were quoted one number - when we got there ( which was around 9:30pm) we were charged at least $75 more. $200 for one night - on a Thursday - in May - no events. The rooms are... More 

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Fayetteville, North Carolina
1 review
5 of 5 stars Reviewed July 2, 2014

Sold our house, and building another--easiest solution was an extended stay hotel. We compared all in a Fayetteville. Hands down, this is the best choice! Kind, efficient staff, clean 2 room mini-apartment, well maintained facility, priced well, close to everything, and most important it's super safe.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

My staff and I are delighted we have made you feel right at home during your stay with us. I am so pleased that we were able to provide you with a clean room at an affordable rate during your move. I also appreciate your kind remarks about the kindness and efficiency of our staff. Our team is committed to... More 

Bolivia, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2014

What an outstanding week we spent at this Stay America while attending the Women's US Open golf tournament. Our reservation was made well in advance and constantly updated to hold the suite by the front desk. Every call was pleasant and professional. The entire hotel is immaculate and the décor is outstanding. The comfortable bed was just like home and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

I sincerely appreciate you taking the time to post a review regarding your experience during your stay with us. I'm delighted that we made you feel at home while you enjoyed the Women's U.S. open. I will share your comments with my staff and reward them for their efforts. Thank you again for sharing your experience. I do hope that... More 

Fort Walton Beach, Florida
1 review
5 of 5 stars Reviewed May 7, 2014 via mobile

Newly renovated rooms and friendly service! Breakfast would be a little better if the had water bottles or juice. Cable channels kinda blow but they do have showtime. Rooms have ample items to stay for a while comfortably.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Fayetteville - Cross Creek Mall, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our spacious suites with fully equipped kitchens at a great value. Your feedback regarding our TV channel lineup is greatly appreciated and it will help us in our efforts to continually improve our hotel. Again, thank you for your comments.... More 

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Additional Information about Extended Stay America - Fayetteville - Cross Creek Mall

Address: 4105 Sycamore Dairy Road, Fayetteville, NC 28303 (Formerly Extended Stay Deluxe - Fayetteville - Cross Creek Mall)
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Fayetteville - Cross Creek Mall 2.5*
Number of rooms: 1
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Also Known As:
Extended Stay Deluxe Fayetteville - Cross Creek Mall Hotel Fayetteville
Extended Stay Fayetteville
Fayetteville Extended Stay
Hotel Style:
#5 Business Hotel in Fayetteville
#8 Family Hotel in Fayetteville

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