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Hampton Inn Fayetteville - Cross Creek Mall

2.5 of 5 1700 Skibo Road, Fayetteville, NC 28303
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Certificate of Excellence 2014
Hampton Inn Fayetteville - Cross Creek Mall
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Hampton Inn Fayetteville - Cross Creek Mall
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171 reviews from our community

Traveler rating
    76
    63
    18
    6
    8
See reviews for
55
20
3
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (171)
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    (33)
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    (67)
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    (44)
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    (27)
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Fayetteville, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel is centrally located in the heart of Fayetteville and the staff was extremely friendly not only us, but toward everyone we witnessed. The breakfast was great. We definitely would recommend this hotel for anyone traveling through Fayetteville North Carolina.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Hampton Inn Fayetteville - Cross Creek Mall, responded to this review

Dear L S, We appreciate you taking the time to review our Hampton Inn and are delighted our staff made you feel so welcome! It's also good to hear our location worked well for your needs. Thanks again for your praise & we hope it won't be too long before your next stay! David Amick eCommerce Manager Daly Seven, Inc More 

Brunswick, Md.
Top Contributor
164 reviews 164 reviews
54 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This location has been a great stay for our 3-day business trip here in Fayetteville. The staff have been outstanding to work with.....friendly, helpful, just aware of any little needs. Rooms have been very adequate for our needs....fridge, microwave, desk with comfortable chair and most importantly the comfort of the bed. Will definitely come back here again. Proximity to local... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Hampton Inn Fayetteville - Cross Creek Mall, responded to this review

Dear Vicki A, Thank you for reviewing our Hampton Inn! I'm happy to read you've found our staff so friendly and accommodating, as well as that our location has been great for you to eat and shop. We are grateful for your 5-star ratings and hope it won't be too long before your next stay! Thanks again for your praise.... More 

Hampton, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

Where to start? Directed to a room on arrival that was still occupied. This did not give me any warm and fuzzies about my room. What are the chances that someone would just show up in my room, either while I was out, or worse, while I was asleep. Did not sleep well as a consequence and was exhausted the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Hampton Inn Fayetteville - Cross Creek Mall, responded to this review

Dear Annamarie F, Thank you for taking the time to write a review. We sincerely apologize for the inconveniences you encountered and I would like to assure you we are using your feedback to do a better job providing great service for all of our guests in the future. I'm also sorry for the issues you had in your guest... More 

Macon, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff of this Hampton were excellent. We got surprised by free dinner, compliments of Irvin the MAINTENANCE man! He does this on Tues. and Wed. each week due to so many service men/women and their families, and he varied the menus each night. The rooms were very comfortable and bathrooms clean and fresh.

Review collected in partnership with Hampton

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Hampton Inn Fayetteville - Cross Creek Mall, responded to this review

Dear Angel G, We appreciate you taking the time to write a review! I'm glad you felt so welcome and could take advantage of the evening food. We hope it won't be too long before your next stay! Thanks again for your comments. David Amick eCommerce Manager Daly Seven, Inc More 

Whiting, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

There were three pans, one for egg, one for sausage, the other for potatoes. All three were empty, spoke to desk mgr, who asked someone who came to me to apologize and let me know it would be coming out soon. There were four others unknown to me also waiting. After I finished a cup of coffee, potatoes came out,... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Hampton Inn Fayetteville - Cross Creek Mall, responded to this review

Dear William L, Thank you for taking the time to share your experience at our hotel. While I'm glad to see you rate most aspects of your stay highly, I sincerely apologize we fell short of providing great breakfast service and will pass your comments onto our team to discuss further and ensure we avoid making similar mistakes. Please reach... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We stopped into the Hampton Inn on our way from Florida back home to Connecticut. We arrived very late, at 2:30 am. We were pleasantly greeted and promptly checked in. A parking lot security guard walked us to an entry door after we parked our car. The rooms were incredibly clean and all of the linens clean and fresh, including... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Hampton Inn Fayetteville - Cross Creek Mall, responded to this review

Dear Bridget B, Thank you so much for your kind words! We're delighted you had a terrific stay and found your room very comfortable & clean. We can't wait to see you the next time you're in town! Thanks again for your review. David Amick eCommerce Manager Daly Seven, Inc More 

Washington Dc, District Of Columbia
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a great hotel located near the Cross Creek Mall and several restaurants. It's location makes it a great place to stay when visiting Fayetteville. A few nights a week, the management also offers a reception, in the spirit of the Embassy Suites, offering free beer and a light dinner if you're not interested in going out on the... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Hampton Inn Fayetteville - Cross Creek Mall, responded to this review

Dear Sean M, Thank you for reviewing our Hampton Inn - it's exciting to hear you found our location excellent and could take advantage of our manager's reception! We appreciate your high ratings and look forward to seeing you the next time you're in Fayetteville. Thanks again for your praise and happy new year! David Amick eCommerce Manager Daly Seven,... More 

Kuwait
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I am a Soldier stationed in Kuwait. I was home on leave and traveling through Fayetteville, NC. I booked a room for 1 night only. The next morning, I called the front desk to let them know I was leaving around 10am. I left the keys in the room. I normally check out this way and I have never had... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Hampton Inn Fayetteville - Cross Creek Mall, responded to this review

Dear SoldierG, Thank you for your feedback. We take such accusations very seriously and as such have conducted a further investigation into your visit, as we have no intention to defraud any of our guests. Per our records, a reservation was made prior to arrival for 11 nights, which is confirmed by the signed registration card we have on file.... More 

Fayetteville, North Carolina
1 review
5 of 5 stars Reviewed December 16, 2014

Geat service; Great Breakfast, clean rooms, very frindly customer service espacially front desk, Nikki at the front desk make you always feel like at home her service is second to none, very welcoming and helpful. This is my 22nd visit to this hotel, and they always impresses me with their service. the location is very conviniant too.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Hampton Inn Fayetteville - Cross Creek Mall, responded to this review

Dear Haitham S, Thank you for your loyalty to our hotel & taking the time to share your kind words! We're delighted you always have a great visit and find our staff so welcoming and helpful. We can't wait for your next stay! Thanks again for your review. David Amick eCommerce Manager Daly Seven, Inc More 

Franklin, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed November 27, 2014

Great place to stay and in very convenient location. Friendly, Highly Skilled Staff that strive to make sure all guests are happy, comfortable and satisfied. The staff at the Front Desk is very welcoming and friendly, the people at the food services are awesome, and the food selection is very good. don't forget the Tuesday and Wednesday Manager Reception with... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Hampton Inn Fayetteville - Cross Creek Mall, responded to this review

Dear Amir B, Thank you for reviewing our Hampton Inn; we hope you had a happy Thanksgiving! I'm happy to hear you felt so welcome and enjoyed the convenience of our complimentary breakfast & manager's receptions. We are grateful for your 5-star ratings and hope it won't be too long before your next stay! Thanks again for your comments. David... More 

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Additional Information about Hampton Inn Fayetteville - Cross Creek Mall

Address: 1700 Skibo Road, Fayetteville, NC 28303
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Fayetteville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Fayetteville - Cross Creek Mall 2.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Hampton Inn Fayetteville - Cross Creek Mall Hotel Fayetteville
Fayetteville Hampton Inn
Hotel Style:
#7 Business Hotel in Fayetteville
#10 Family Hotel in Fayetteville

46 photos of this hotel

Management photos: Courtesy of the property manager

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