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Quality Inn and Suites

2.5 of 5 3710 Hillsborough Road, Durham, NC 27705
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Quality Inn and Suites
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Quality Inn and Suites
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109 reviews from our community

Traveler rating
    12
    31
    33
    22
    11
See reviews for
32
16
14
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Murrells Inlet, South Carolina
Contributor
16 reviews 16 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

I have stayed here before and enjoyed the stay on the 3rd floor which has indoor corridors and the room was clean and well maintained. Needless to say I expected a similar experience. WRONG! I was given a room on an outside corridor which I did know they had. The room was dirty, cracked bathroom floor tiles, broken lights and... More 

Was this review helpful? Yes 1
Amanda S, Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Richmond, Virginia
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 15, 2014

This is an older hotel which it appears they are slowly updating. Looks nice on the outside, is very close to Duke Medical Center (Duke Concierge can get you a good discount if you are a patient,) next door to Cracker Barrel and is clean. Look past the older furniture and ordinary but clean tub area and enjoy the marvelous... More 

Was this review helpful? Yes 1
Bala R, General Manager at Quality Inn and Suites, responded to this review

Thank you so much for taking the time to complete a review of our hotel. Our team has been diligently working to improve and provide superior service to all of our guests and it feels good to know when we are wowing our guests! We are so happy that you enjoy your room, staff, and the breakfast. Again, we appreciate... More 

Florence, South Carolina
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 13, 2014

We had to stay here in September for several days as my daughter went through more surgery at Duke Hospital. We stayed three days looking to possibly stay 5 or 6 if we needed to. Had to go to front desk every day to get a new card key. Room was very small and cheaply furnished. The shower poured water... More 

Was this review helpful? Yes
Bala R, General Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to provide us with feedback regarding your stay. On behalf of the hotel, I sincerely apologize for your experience with the Shower and Break fast. I will share your review with the staff to ensure we handle these situations differently in the future. If possible, I would like for you to contact me at... More 

Dresden, Maine
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 13, 2014

We stayed here while visiting a relative that works at the Duke Medical Center, and lives north of Durham. The location was convenient, the staff encountered pleasant, and the bed very comfortable. We would stay here again.

Was this review helpful? Yes
Bala R, General Manager at Quality Inn and Suites, responded to this review

Thank you so much for providing a review of your stay with us. We are so happy that you enjoyed your stay all around! We have been working harder to please our guests and it shined through during your stay. Again, thank you for your feedback and we look forward to taking care of you again on your next trip... More 

Ann Arbor
Top Contributor
92 reviews 92 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed September 24, 2014

I’ve stayed at three choice hotels this week so far in the Durham Location. The Sleep Inn on Page Street, the Quality Inn on North Fordham, and the Quality Inn on Hillsborough. This location was the worst. Most choice hotels has access to the rooms through an inside hallway. Two of three floors opened up to an outside pathway. Only... More 

Was this review helpful? Yes
Bala R, General Manager at Quality Inn and Suites, responded to this review

Thank you so much for taking the time to fill out a review on our your recent stay. I want to sincerely apologize on behalf of the hotel for all the inconvenience you experienced. Unfortunately the Fire Alarm storm did went on for few minutes, however we worked diligently to get the Alarm issue Fixed as soon as possible. Your... More 

Bellingham
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 7, 2014

We made a 9 day reservation for their 2 room, 2 bath "suite" Upon arrival, it was a very long trek for 2 grandparents to the "suite" which contained 2 narrow windows giving onto an open walkway on the second floor with a view of the empty non-functioning swim pool. We would have had no privacy whatsoever. Online photos showed... More 

Was this review helpful? Yes
Bala R, General Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to post a review on your stay at our hotel. On behalf of the hotel, I would like to apologize for not meeting your expectations regarding your room. Your valuable feedback has been shared with the appropriate departments. Feel free to contact me here at the hotel to discuss your stay. Again, thank you... More 

Newland, North Carolina
1 review
2 of 5 stars Reviewed August 13, 2014

The medical rate is the reason I chose this hotel. It looked like an average hotel that would be good for two nights stay for two doctors appointments at Duke with my dog. I checked in on Thursday June 12th at around 7pm with a friend. Room was small, smelled old and musky but seemed clean. Everything was good that... More 

Was this review helpful? Yes
Gloria S, General Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to submit a review of your recent visit. Please allow me to apologize on behalf of the hotel for your experience with us. I can assure you that we normally have a smooth process for our shuttle service. I am so sorry for the stress and inconvenience. We are glad to know that you... More 

Wilmington, North Carolina
Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 11, 2014

This hotel is the best deal in Durham. It also has great rooms, great breakfast, and great free wifi. All rooms have fridge and microwave. It is also on the VA contract list. Their medical rate is the cheapest around. They are just a couple of streets over from the hospitals. Driving a couple of blocks to save half the... More 

Was this review helpful? Yes
Gloria S, General Manager at Quality Inn and Suites, responded to this review

Thank you so much for providing a review of your stay with us. We are so happy that you enjoyed your stay all around! We have been working harder to please our guests and it shined through during your stay. Again, thank you for your feedback and we look forward to taking care of you again on your next trip... More 

Williamsport, Pennsylvania
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 9, 2014

This hotel is clean and the staff was very nice and helpful at check in. The hotel is in a good proximity to getting to the VA Hospital and to Duke Medical Center. However, the hot water in the room was luke warm at best and we tried it at multiple times during our one night stay. When we could... More 

Was this review helpful? Yes
Gloria S, General Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to provide feedback regarding your stay at our hotel. We are glad that you found your room to be clean and staff very nice and helpful. Please allow me to apologize on behalf of the hotel for the issue with your hot water. Again, we appreciate your business and we hope that we can... More 

Trumbull, Connecticut
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 27, 2014

Stopped here on our way south. The room was fine for two people, the king bed took up just about the whole room. The staff was very nice. We stopped here on our way back home but by then we had two teens with us and the pool was not working. They gave us the option of checking out with... More 

Was this review helpful? Yes
Gloria S, General Manager at Quality Inn and Suites, responded to this review

We appreciate your valuable feedback regarding your recent visit to our hotel. I apologize on behalf of the hotel for our pool being closed. Our goal is to make sure our guests are safe and our pool in proper working order. We are proud to know your encounters with staff was pleasant. Again, I am so sorry about the pool... More 

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Additional Information about Quality Inn and Suites

Address: 3710 Hillsborough Road, Durham, NC 27705
Phone Number:
Location: United States > North Carolina > Durham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Quality Hotel Durham
Quality Inn Durham
Durham Quality Inn

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