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All 67 Durham hotels

Quality Inn and Suites

2.5 of 5 Hotel   |   3710 Hillsborough Road, Durham, NC 27705
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46%
Ranked #49 of 67 hotels in Durham
A recent review
4 of 5 stars reviewed 3 days ago
WorldwideTee MOBILE
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92 people have reviewed this hotel

Traveler rating
    11
    27
    27
    17
    10
See reviews for
25
15
11
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
MOBILE
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at this property March 31 - April 2 2014. Business trip. Check in was a breeze. My room was clean and I have a positive first impression. Anytime I needed the staff I had no problems or issues communicating. Property is close to several eating establishments. The breakfast provided a good selection, and there were attendants at all... More

Was this review helpful? Yes
Gloria S, Manager at Quality Inn and Suites, responded to this review

Thank you so much for taking the time to share with us your recent experience at our hotel. We are glad to hear we met your expectations regarding the cleanliness of your room, the positive interactions with the staff, and the good selection of breakfast items in the mornings. Hard work pays off and your review is a great example... More

nc
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel for two nights, April 16, & 17th.. The first night we only had warm water. When I took my shower the water was just warm, not hot but was not totally freezing, just barely manageable. Since we had heard other people complaining about the lack of hot water, it would be taken care of and... More

Was this review helpful? Yes
Gloria S, Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to provide us with feedback regarding your stay. On behalf of the hotel, I sincerely apologize for your experience with the hot water. I will share your review with the staff to ensure we handle these situations differently in the future. If possible, I would like for you to contact me at the hotel... More

East Point, Georgia, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel needs a bit of TLC. The last time I stayed here there were issues with water temperature and mold. The beds are on the harder side but it stays quiet most of the time. The staff is good, but they need to learn that the do not disturb sign means just that. The breakfast in the morning is... More

Was this review helpful? Yes
Gloria S, Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to post a review of your stay with us. I apologize for the disturbance during your stay. We appreciate you bringing these items to our attention as we continuously strive to make improvements for all of our guests. We are glad to know that you liked our breakfast and things were quiet for you.... More

Elizabethton, Tennessee
Contributor
19 reviews 19 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Check in was quick and efficient. No matter who was at the front desk, they were pleasant and helpful. If extra towels were needed, housekeeping isn't able to give them to you but they were available at the front desk and were given with no problems. It was cold when we were there so the oddness of getting in the... More

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Gloria S, Manager at Quality Inn and Suites, responded to this review

We appreciate you taking the time to post a review regarding your stay at our hotel. Your feedback is very important to us and will be shared with the staff. We are glad to know that leaving some lights on for you was comforting and that the front desk staff was not only pleasant but also helpful. We are also... More

Fort Smith, Arkansas
1 review
5 of 5 stars Reviewed 4 weeks ago

I recently stayed in this hotel while on business and I must say that I truly enjoyed my stay. My room was nice and clean the staff seem very well trained and we noticeable but not in the way. I stay in hotels all over the country and this one will always be remembered. If I come back to this... More

Was this review helpful? Yes
Gloria S, Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to provide us with feedback regarding your stay. The staff will be happy to know that their hard work pays off and is noticed by the guests. We are glad our hotel has made a lasting impression in your book of travels. Again, thank you for your review and we look forward to providing... More

Mount Airy, North Carolina
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 weeks ago

my wife and i recently stayed stayed one nite and there was no hot water,beer cans under the bed, the heat made so much noise we shut it off. we had a 5:30 appoiment at duke, they said no breakfast till 6:30 understood that. they did allow us to check out at 1:00pm without a extra charge.next time that will... More

Was this review helpful? Yes 2
Gloria S, Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to post a review on your stay at our hotel. On behalf of the hotel, I would like to apologize for not meeting your expectations regarding your room. Your valuable feedback has been shared with the appropriate departments and will be used as a training tool for better service. Feel free to contact me... More

Williamston
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed March 12, 2014

Shoddy, dowdy...those are the words that come to mind. First - check in: we had requested early check-in and arrived for our 3 p.m. check-in at approximately 2:30 but the room was not ready. It was not ready at 4 p.m. or at 5, when we finally left for our evening plans. As we waited in the lobby for the... More

Was this review helpful? Yes 1
Gloria S, Manager at Quality Inn and Suites, responded to this review

Thank you so much for taking the time to complete survey regarding your recent stay. We were in a state of emergency due to the ice storm and power outage. I have shared your responses with the appropriate staff departments to ensure we handle these situations a lot differently in the future. I am glad that you did enjoy our... More

Little Rock, Arkansas
1 review
2 of 5 stars Reviewed March 10, 2014

I recently stayed in this hotel for 2 nights. There was a power cut in the hotel on the morning of 03/07/14 due to bad weather. There was no emergency power in the rooms at all; not even a light in the bathroom. Essentially, we had to get ready for the day in dark. The next morning, on 03/08/14, there... More

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Gloria S, Manager at Quality Inn and Suites, responded to this review

Thank you so much for taking the time to fill out a review on our your recent stay. I want to sincerely apologize on behalf of the hotel for all the inconvenience you experienced. Unfortunately the ice storm did knock out our boilers for quite some time, however we worked diligently to get the hot water restored as soon as... More

Nashville, Tennessee
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 12, 2014

The staff and service are outstanding. Front desk called after I was in the room to made sure every thing was right. The hotel is doing an update and painting so there is some issue with that, but for the better. The rooms are clean, bed with fresh, crisp linens, and comfortable. The breakfast is average for a choice hotel... More

Was this review helpful? Yes
AmandaB_NC, Manager at Quality Inn and Suites, responded to this review

Thank you for your very kind review. I am most pleased that the staff service was outstanding. I will be sure they see your feedback. We appreciate the encouragement! More

Lenoir, North Carolina
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 11, 2014

At first everything seemed great and I was sure I had picked a good place. The location was quiet, there was a business center in the lobby and a desk and lap desk in the room. The first night was great, but it all seemed to go downhill when I had to wake up the first morning and take a... More

Was this review helpful? Yes
AmandaB_NC, Manager at Quality Inn and Suites, responded to this review

I am very sorry that you were disappointed with your stay. The elevator did go out. It was a major repair instead of the minor repair we thought it would be, so it wasn't fixed until Monday morning when we could get the necessary parts. I am very sorry for the inconvenience this caused. We did get some of our... More

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Additional Information about Quality Inn and Suites

Also Known As:
Quality Hotel Durham
Quality Hotel
Quality Inn Durham
Durham Quality Inn
Address: 3710 Hillsborough Road, Durham, NC 27705
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 67 hotels in Durham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Official Description (provided by the hotel):
We are a newly renovated properties. In the last 30 days we have *Installed brand new beds!!*New 32" Flat Screen TV's!!*New Luxury Vanities*New Bedding/LinensAll of our rooms have a contemporary look that will make your stay more enjoyable. Enjoy complimentary wifi and deluxe continental breakfast. On Tuesdays and Thursdays we offer a Manager's Reception from 5pm until 6:30 pm. Join us for special treats and beverages. ... more   less 
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