We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 67 Durham hotels

Quality Inn and Suites

2.5 of 5 Hotel   |   3710 Hillsborough Road, Durham, NC 27705
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Save Saved
You added Quality Inn and Suites to your Saves list
Quality Inn and Suites
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
45%
Ranked #50 of 67 hotels in Durham
A recent review
5 of 5 stars reviewed 2 weeks ago
Wolflady4733 Wilmington, North Carolina
  • Overview
  • Reviews (103)
  • Photos (48)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (28)
  • Location
  • More
true
Write a Review

103 people have reviewed this hotel

Questions? Get answers from hotel staff and past guests. Ask a question
Traveler rating
    12
    30
    32
    19
    10
See reviews for
30
14
13
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Newland, North Carolina
1 review
2 of 5 stars Reviewed 2 weeks ago

The medical rate is the reason I chose this hotel. It looked like an average hotel that would be good for two nights stay for two doctors appointments at Duke with my dog. I checked in on Thursday June 12th at around 7pm with a friend. Room was small, smelled old and musky but seemed clean. Everything was good that... More

Was this review helpful? Yes
Gloria S, General Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to submit a review of your recent visit. Please allow me to apologize on behalf of the hotel for your experience with us. I can assure you that we normally have a smooth process for our shuttle service. I am so sorry for the stress and inconvenience. We are glad to know that you... More

Wilmington, North Carolina
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is the best deal in Durham. It also has great rooms, great breakfast, and great free wifi. All rooms have fridge and microwave. It is also on the VA contract list. Their medical rate is the cheapest around. They are just a couple of streets over from the hospitals. Driving a couple of blocks to save half the... More

Was this review helpful? Yes
Gloria S, General Manager at Quality Inn and Suites, responded to this review

Thank you so much for providing a review of your stay with us. We are so happy that you enjoyed your stay all around! We have been working harder to please our guests and it shined through during your stay. Again, thank you for your feedback and we look forward to taking care of you again on your next trip... More

Williamsport, Pennsylvania
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is clean and the staff was very nice and helpful at check in. The hotel is in a good proximity to getting to the VA Hospital and to Duke Medical Center. However, the hot water in the room was luke warm at best and we tried it at multiple times during our one night stay. When we could... More

Was this review helpful? Yes
Gloria S, General Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to provide feedback regarding your stay at our hotel. We are glad that you found your room to be clean and staff very nice and helpful. Please allow me to apologize on behalf of the hotel for the issue with your hot water. Again, we appreciate your business and we hope that we can... More

Trumbull, Connecticut
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Stopped here on our way south. The room was fine for two people, the king bed took up just about the whole room. The staff was very nice. We stopped here on our way back home but by then we had two teens with us and the pool was not working. They gave us the option of checking out with... More

Was this review helpful? Yes
Gloria S, General Manager at Quality Inn and Suites, responded to this review

We appreciate your valuable feedback regarding your recent visit to our hotel. I apologize on behalf of the hotel for our pool being closed. Our goal is to make sure our guests are safe and our pool in proper working order. We are proud to know your encounters with staff was pleasant. Again, I am so sorry about the pool... More

Saint Paul, Minnesota
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

I just moved to Durham from the Midwest. I knew no one and felt a little disoriented after living for years "out west." The staff welcomed me with smiles and kindness. Within days they had answered many questions and directed me to helpful services as I began looking for a place to live. Because I was staying for an extended... More

Was this review helpful? Yes
Gloria S, General Manager at Quality Inn and Suites, responded to this review

Thank you so much for taking the time to complete a review of our hotel. Our team has been diligently working to improve and provide superior service to all of our guests and it feels good to know when we are wowing our guests! We are so happy that you enjoy your room, staff, and the breakfast. Again, we appreciate... More

Ft. Bragg
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 6, 2014

Good property. This is an old Fairfield Inn with the first two floors opening to the outside and the third floor is an interior corridor. The room was clean, the bed comfortable and the linen (bedding/towels) were good. The rooms have been redone with new bedding, flat screen TV, new paint, decent furniture, refrigerator and microwave. The negatives, carpeting dirty... More

Was this review helpful? Yes 1
Gloria S, General Manager at Quality Inn and Suites, responded to this review

We appreciate you taking the time to submit a review about our hotel. We are constantly looking for ways to improve our guests' experience. We are so glad that you enjoyed your stay and noticed the changes in our hotel. We hope that you will stop in and stay with us again next time you are in Durham. Kind Regards,... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 4, 2014

The bottom two floors are all exterior rooms and the third floor has interior corridors. Our first room in the bottom floor smelled like smoke despite being a non smoking room in a non smoking hotel. People were smoking within a few feet of the front door as well. We moved to the third floor which was better, though overall... More

Was this review helpful? Yes 1
Gloria S, General Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to submit a review regarding your stay. On behalf of the hotel, I sincerely apologize for the smoke smell you experienced. We have provided a smoking area for smokers and are in the process of changing where smoking is allowed outside so that it doesn't get close to the rooms. Thank you for bringing... More

Brooklyn
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 25, 2014

It was alright please make sure while traveling go to rest stops and get coupons! They don't have them at the hotel also make sure u know all rules & regulations when paying cash. So there won't be any surprises.

Was this review helpful? Yes
Gloria S, General Manager at Quality Inn and Suites, responded to this review

Thank you so much for your valuable feedback regarding your recent stay! Yes, we do honor many different coupons so our guests can get a great rate for their stay. We are glad you enjoyed your stay and we hope to see you again on your next trip to Durham. Sincerely, Gloria Stukes More

Spartanburg, South Carolina
Senior Contributor
25 reviews 25 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 16, 2014

Hotel where your door opens to the outside on the first and second floors. On the third floor the rooms open to a closed hallway. The staff were very nice and when notified that the hall smelled like smoke (smoke free hotel) they immediately got on it. Breakfast was OK. Your basic complimentary breakfast. There is Cracker Barrel next door.... More

Was this review helpful? Yes 1
Gloria S, General Manager at Quality Inn and Suites, responded to this review

We appreciate your valuable feedback regarding your recent stay. I am glad the staff promptly handled your complaint and treated you kind. We will work on breakfast selection. We are happy your room met your expectations. Your review is very important and we will use your feedback to make sure future guests have a pleasant stay. Thank you for your... More

Silver Spring, Maryland, United States
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 28, 2014

Yes, there's a free buffet so if that's your priority then this might be the place for you. I'd rather have some of the other amenities that's just my preference. Bright rooms, friendly desk and office staff that are knowledgeable and have equipment and technology that can provide a receipt upon check out these are all important to me.

Was this review helpful? Yes
Gloria S, General Manager at Quality Inn and Suites, responded to this review

Thank you for taking the time to provide a review regarding your stay. I would like to apologize on behalf of the hotel for not meeting your expectations. We are always receptive to all feedback as our goal is to wow the guest and ensure they have a great stay. Thank you for bringing these items to our attention as... More

Owners: What's your side of the story?
If you own or manage Quality Inn and Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Quality Inn and Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn and Suites

Address: 3710 Hillsborough Road, Durham, NC 27705
Phone Number:
Location: United States > North Carolina > Durham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Expedia, Orbitz, Choice Hotels, Tingo, Hotels.com, BookingOdigeoWL, Venere and Otel so you can book your Quality Inn and Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel Durham
Quality Inn Durham
Durham Quality Inn

48 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (47)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (18)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Durham with
any amenities

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We are conveniently located off I-85 and within minutes of Duke University and Duke Hospital. All of our rooms include a 32" Flat Screen, Luxury Vanities, Refrigerator, Microwave, and more.Our rooms have a contemporary look that will make your stay more enjoyable. Enjoy complimentary wifi and deluxe continental breakfast with hot items in the morning. We also offer a business area, seasonal outdoor pool, and 24hour access to fitness room. ... more   less 
Number of rooms
115

Questions & Answers

Questions? Get answers from Quality Inn and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer