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Baymont Inn & Suites

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3710 Hillsborough Road, Durham, NC 27705 (Formerly Quality Inn)
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1 room 1 guest
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Baymont Inn & Suites
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222 Reviews from our TripAdvisor Community

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Traveler rating
    29
    60
    66
    40
    27
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69
39
29
69
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Warminster, Pennsylvania
Level Contributor
7 reviews
3 of 5 stars Reviewed 3 days ago NEW

We were surprised that the room was not up to the standards and descriptions we saw online and were anticipating. The bathroom floor had cracked ceramic tiles on the floor and some movement was felt when standing on it. The faucet leaked under the handle and scalding hot water came out at first when turned to cold! The staff was... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Pete S, General Manager at Baymont Inn & Suites, responded to this review

Thank you for your feedback. We hope you will consider this an isolated incident and that you will continue to stay at Wyndham Hotels for quality accommodations and services in the future. Again, we sincerely appreciate your feedback. It provides us with the information needed to correct problems and improve the services we offer our guests. We hope to have... More 

Level Contributor
5 reviews
2 of 5 stars Reviewed 1 week ago

Upon checking in, only 1 of 2 rooms was ready. We had to wait over an hour for the second room to be ready. When entering the room, there was a mildew smell, and an old washcloth hanging from the shower. On the second night of our trip, one of the rooms was infested with ants, and because it was... More 

Was this review helpful? Yes
Pete S, General Manager at Baymont Inn & Suites, responded to this review

Thank you for taking the time to bring your concerns regarding your concerns to our attention. We value your patronage and certainly want to know if you are dissatisfied in any way. Please accept our sincere apologies for any inconvenience you experienced during your stay. We strive for perfection in our hotel rooms and service, and the comfort of our... More 

Atlanta, Georgia
1 review
3 of 5 stars Reviewed 1 week ago

Perfect location for my destination. Customer service was excellent. The morning breakfast was excellent. The property really needs new carpet and beds; however the bed linens were clean and the mattress was comfortable. Unfortunately, the ice machine, the drink machine and the computer was down from Sun-Wednesday! It appears management does not make quality checks nor make him/herself visible. You... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Pete S, General Manager at Baymont Inn & Suites, responded to this review

Thank you for choosing Baymont Inn & Suites for your recent stay in Durham. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to... More 

Chapel Hill, North Carolina
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 1 week ago

This place is conveniently located to a nexus of all the freeways that intersect in Durham, yet it is still quiet nestled in the trees up a hill. The Cracker Barrel is right next door, and the motel is down the street from Duke University and the VA Medical Center. The rooms have a fridge and a microwave, and the... More 

Was this review helpful? Yes
Pete S, General Manager at Baymont Inn & Suites, responded to this review

Thank you for choosing Baymont Inn & Suites for your recent stay in Durham. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Room 102 was filthy! Big dark stains were all over the carpet and the room smelled like stale smoke. It wasn't just one stain but the entire room had stains all over the carpet. Even though this room was paid for by the VA, we chose to move to another hotel and pay for a room ourselves. The shrubs were... More 

Was this review helpful? Yes
Pete S, General Manager at Baymont Inn & Suites, responded to this review

Thank you for taking the time to bring your concerns regarding your concerns to our attention. We value your patronage and certainly want to know if you are dissatisfied in any way. Please accept our sincere apologies for any inconvenience you experienced during your stay. We strive for perfection in our hotel rooms and service, and the comfort of our... More 

puerto rico
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

room smelled like cigarettes/ the ac knob was broken, junk from previous guest still in room. housekeeping does not clean room well, there was a roach in my room and the fridge was not plugged because you have the option of microwave light tv or fridge to be plugged. we slept in the room the first night. next day i... More 

Was this review helpful? Yes
Pete S, General Manager at Baymont Inn & Suites, responded to this review

Thank you for taking the time to bring your concerns regarding your concerns to our attention. We value your patronage and certainly want to know if you are dissatisfied in any way. Please accept our sincere apologies for any inconvenience you experienced during your stay. We strive for perfection in our hotel rooms and service, and the comfort of our... More 

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