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Baymont Inn & Suites

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3710 Hillsborough Road, Durham, NC 27705 (Formerly Quality Inn)
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Baymont Inn & Suites
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203 Reviews from our TripAdvisor Community

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Traveler rating
    28
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    60
    36
    24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (203)
  • Mar-May only
    (69)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (41)
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Canton, NC
1 review
2 of 5 stars Reviewed yesterday NEW

recently stayed at the Baymont in Durham for a night. First and last stay I will add. The staff that checked us in was surly at best. Could have cared less if we came or went. Went to our room which was clean and simply furnished. The sheets were very thin - almost threadbare. Air conditioning was on as it... More 

Review collected in partnership with Baymont Inn & Suites

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Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Friendly service, clean rooms but people staying always seem to have to smoke in the rooms. We stay here for a lower medical rate because my wife is being treated for lung cancer at Duke Cancer Center. My wife has never smoked so now when being treated is definitely not the time for 2nd hand smoke. Atleast the violators are... More 

Review collected in partnership with Baymont Inn & Suites

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Pete S, General Manager at Baymont Inn & Suites, responded to this review

Thank you for choosing Baymont Inn & Suites for your recent stay in Durham. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

My granddaughter couldn't even play on the floor- the carpeting was old & dirty. Beds were clean, as was the entire room, except for the carpet. Also, the turntable in the microwave would not turn, and there was a gap in the door to the outside.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Pete S, General Manager at Baymont Inn & Suites, responded to this review

Thank you for taking the time to bring your concerns regarding your concerns to our attention. We value your patronage and certainly want to know if you are dissatisfied in any way. Please accept our sincere apologies for any inconvenience you experienced during your stay. We strive for perfection in our hotel rooms and service, and the comfort of our... More 

Orlando
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was clean and the bed was the best we've slept on in a hotel. There were 2 issues.1. The cards to open the door would not work and had to be replaced. 2. The phone system was out The staff was very helpful and pleasant but no phone service in our part of the hotel. We would stay... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Pete S, General Manager at Baymont Inn & Suites, responded to this review

Thank you for choosing Baymont Inn & Suites for your recent stay in Durham. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to... More 

Wilmington, North Carolina
3 of 5 stars Reviewed 2 weeks ago

I'm 100% disabled and appreciated that the bed was pleasant; the pillows or lack of quality left me upset. The AC didn't work and the free internet isn't free; I had to pay both nights and high speed is about as reliable as dialup. Drop influx for your ISP and give REAL free High Speed Internet. The Manager and some... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Pete S, General Manager at Baymont Inn & Suites, responded to this review

We're glad you enjoyed your stay and thank for the positive feedback. Staff concerns are currently on my radar. Since taking tis property I have challenges that are in progress now in order to facilitate the service quality expected from our guests. Again, thank you for the valuable comments we will incorporate to better serve our guests. Sincerely, Robert Stallings... More 

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