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Durham Marriott City Center

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201 Foster Street, Durham, NC 27701
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1 room 1 adult
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Durham Marriott City Center
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311 Reviews from our TripAdvisor Community

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Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

All business and staff was very helpful Food in grand ballroom for our conference had a lot to be desired most of the food was very cold or dried out this included anything from chicken piccata which had a very good flavor but it was dry the breakfast the sausage was very cold felt like it had just come out... More 

Helpful?
Thank Keeterbarn Corn... F
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for your kind review on Tripadvisor! We truly appreciate your kind words about our staff and the amenities you enjoyed here at the Durham Marriott City Center and Convention Center. It’s definitely a boost for us every time we hear positive reviews such as this. We will be sure to let the Team aware of the... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

We spent one Saturday night at the downtown Marriott and were very impressed. The staff, specifically the front desk and valet parkers were extremely friendly. I used the Marriott app to do online check-in and had many requests (high floor, early check-in, down-free room) and all were honored. The hotel is within walking distance of the Performing Arts Center, ball... More 

Helpful?
Thank Chrt2hrt
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for giving us a perfect rating regarding your stay here at the Durham Marriott City Center. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. It gives me great satisfaction to know that Front Desk Staff were able to make you feel at home by offering extremely... More 

Durham
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This Marriott stands out in customer service. Everyone is super friendly and willing to make your stay extra special. I felt that Marriott Rewards benefits really were recognized. Also, this hotel is next to the Carolina Theater and excellent restaurants around the area. I am sure with the remodeling, this place will exceed anyone's expectations.

Helpful?
Thank Boris E
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Wow! Thank you very much for your feedback on Tripadvisor regarding your stay here at the Durham Marriott City Center. We were honored to provide you with the best service in Durham and we hope you have the opportunity to stay with us again after the renovation. See you soon! Regards, Jahmed Mills More 

New York City, New York
Level Contributor
136 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel currently offers two draw backs. Firstly, the rooms are shabby and secondly, it is under renovation with the inconveniences that involves. My 2 star rating is for the current state of the sleeping rooms. I recently stayed 2 nights for a business meeting that was held in inside the hotel. My sleeping room was right at the end... More 

Helpful?
Thank Jane E
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest Firstly, I would like to thank you for taking the time to share your experience about your stay here with us at the Durham. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. I was very disappointed to... More 

Raleigh,NC
Level Contributor
83 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Yes this is an older hotel, but it was there for us in downtown Durham when other hotels were not, and from what I hear they are renovating to be there for us in the future as well. It's a good thing because they've got some stiff new competition nearby. Have stayed here multiple times over the years, the most... More 

Helpful?
Thank Lori R
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, We appreciate you taking the time to let us know about your stay here at the Durham Marriott City Center. The look and feel of our Hotel should complement the service our staff provide, and therefore we will be doing some renovation in guest rooms and lobby area. Location, location, location, is very important and we are very... More 

Charlotte, North Carolina
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Location, location....you get it. This hotel is walking distance to trendy eateries and nite spots, perfect! The staff go the extra mile to make your stay a great one. The hotel is connected to the convention center. The corner rooms overlook the town square and most of the city!

Helpful?
Thank Lucien7212
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for taking the time out to provide your experience with us on Tripadvisor. The staff is very appreciative when hearing they received kudos from a guest of ours. We hope to see you again sometime soon when you are in Durham. Best Regards, Jahmed Mills More 

Level Contributor
7 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

Staying at this hotel is like staying at a hotel in the mid-1990s. The fixtures and amenities are absolutely out of date. The bathroom is seriously cramped and old school. The carpets, furniture and other furnishings are so old and dingy. However, the staff could not be any friendlier. The only reason they get three out of five it is... More 

Helpful?
Thank Jan R
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at the Durham Marriott City Center with us here on Tripadvisor.I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the... More 

Southport, NC
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Marriott City center New Year's Eve. We were attending a performance at DPAC and this hotel is in walking distance of the theater, restaurants and local sights. It was so convenient to just leave the car and get around by foot. We asked for a corner room and it was spacious and well appointed. We couldn't... More 

Helpful?
Thank EndlessSummer10
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for the perfect feedback regarding your stay here at the Durham Marriott City Center. Our location is definitely one of the amenities we are fortunate to have for our guest to admire. I'm most thankful that our Front Desk Team was able to accomodate your with one of our conrner rooms which offers great view and... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel was literally my family's econd home for the past week, and I can not say enough good things. My daughter was part of a special event there which required several onsite rehearsals and, ultimately a few nights stays for several members of our family. This hotel had me at "hello,"from the way the staff conducted itself with this... More 

Helpful?
Thank TheAviatorRJ
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear RJ, Thank you for your loyalty towards our hotel and for your time to write such appositive review on Trip Advisor. Christopher and I, and the rest of the Team feel very honored to get such a great feedback, especially regarding staff service and cleanliness of our rooms. This is a great recognition for us to continue providing remarkable... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
57 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Professional and efficient reception. Had an upgrade to an impressive superior twin room. Lovely staff throughout. Hidden extras with a car parking charge and breakfast. The leisure centre was a real plus point.

Helpful?
Thank lunchingladies24
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you very much for staying with us here at the Durham Marriott City Center and for sharing your positive experience with us on TripAdvisor. We were delighted to read through your comments and to hear that you enjoyed your stay with us especially our helpful and professional staff. We are looking forward to welcoming you back to... More 

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