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Durham Marriott City Center

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201 Foster Street, Durham, NC 27701
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Durham Marriott City Center
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274 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After being disappointed with one of the Marriot's properties in NYC, Durham has pleasantly surprised me! Upon checking in, they gave me a bottle of ice cold water, map of the surrounding area and best of all, a great attitude! I believe his name was Christopher and was a supervisor. Well done Durham Marriot! Several restaurants around the hotel makes... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for your kind review! We truly appreciate your kind words about our staff and service your received while with us. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Christopher that he made an impact during your stay. We hope to welcome you back... More 

New Smyrna Beach, Florida
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in was the usual. The room was not clean - the tables were sticky, coffee grinds were left in the coffee maker, some of the pillows smelled like someone else's personal perfume, and the bathroom wasn't clean. The front desk promptly sent housekeeping up. Not friendly housekeeping folks -- she took one our washcloths and used it to clean... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for your review. I am disappointed to hear that our housekeeping and front desk staff didn't meet your expectations. Let me apologize for the inconveniences that you experienced during your stay. This critical feedback will be used in training our staff and is helpful to ensure that this does not happen again. . Please feel free... More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After staying in this Marriott, I don't think I'll ever stay in another one. We were there for 3 days for a wedding and never received a cordial hello or smile from any of the staff until our last morning on the elevator from a maintenance man who greeted me, " good morning , how is your day ?". After... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our Leadership Team to ensure improvement in the areas you highlighted. Please email me with... More 

Ontario
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights. Check in was very pleasant, the staff were super welcoming. Water and coffee in lobby. When we went out to explore the concierge made some great suggestions, he was extremely helpful. Walking distance to everywhere, main street with shops and restaurants and the tobacco area which is truly impressive, very quiet but this is a... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for your review. I am glad to hear that overall your experience was positive and that you find our location to your liking. I will be sure to let our staff know how much of an impact they made on your experience here with us at the Durham Marriott City Center. I’m truly sorry you were... More 

Naples, Florida
Level Contributor
121 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were really impressed with this hotel. The location is perfect, the staff is great and the lobby and rooms were all well laid out and decorated. We had a couple rooms both on the club level and another floor and they were both very nice. The lobby bar was a nice place to have a drink after a long... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for your positive comments on our staff and location. I am so glad to hear that you enjoyed your stay with us! I will be sure to let our staff know how much of an impact they made on your experience. You also mentioned about our location which is definitely one of the things we are... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This isn't a new hotel, but it's clean, well-maintained, and extremely well-run. The location is great, the staff is friendly and efficient, all of downtown Durham is in walking distance, and the price is right. If you're one of those people who turns up their nose at any hotel that hasn't been renovated in the last five months, look elsewhere,... More 

Was this review helpful? Yes 1
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient and that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Were you able to explore the area? If not,... More 

Torquay, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I visited here to pick our son up from university. The room and breakfast were very good. I left my phone charger and iPad in the hotel bedroom when we left. The hotel called me and sent it to my home address by special delivery the next day. I offered to pay but was told that it... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for your great review of our service! We work really hard to make sure that we deliver the best service possible to our guest and I’m glad to see those efforts pay off on your last visit. I will make sure the team is informed of this amazing review and continue to recognize them for the... More 

Orlando, Florida
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

We stayed here on our college road trip the service was terrific. Any thing we asked for from extra towels to a flash light when the electric went out due to a storm in the middle of the night, was given to us within minutes of the request. The front desk and bellman were very friendly. We were able to... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for your amazing review! I’m happy to hear that we were able to service your every need during the storm. Everyone is so nice because we have the best guest stay with us! Thank you again for this feedback and we look forward to seeing you again when you visit Durham in the future. Please introduce... More 

Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 21, 2015 via mobile

I only stay here if I know I need to be in the Durham area or north of town. The rooms are nice as well as the bar area. They do have a shuttle which can take you to the Tobacco Warehouse area that has dining, bars and the baseball stadium. However, it's difficult to park, unless you valet. Not... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for your feedback on your recent stay here with us at the Durham Marriott City Center. Your comment on how nice our rooms were as well as our bar is very much appreciated. My apologies for the experience you had with valet parking. With our upcoming reservation, rest assured that some modifications will be made to... More 

Houston
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 10, 2015

Hotel was adequate. Clean, quiet. We asked for a quiet room. Not near an elevator. We were given a 2nd floor room overlooking a roof and giant fan. The windows were coated with some type of opaque residue that made it difficult to see out. We were visiting Duke University so location was good. Otherwise ok. Front desk staff very... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at the Durham Marriott City Center with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom location and windows fell short of your expectations. Please rest assured that your comments have been shared with the team in an... More 

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