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Durham Marriott City Center

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201 Foster Street, Durham, NC 27701
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Durham Marriott City Center
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Durham Marriott City Center
Durham Marriott City Center
Durham Marriott City Center
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251 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
26 reviews 26 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Marriott almost always seems to meet my needs. The staff at the front desk are very Nice and add to the stay. The rooms are large and very clean but a little outdated. The workout facilities could be updated as well. The location is great and the checkin policy is quick. I enjoyed my stay and I would stay here... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for your amazing feedback on Tripadvisor. Our Team here at the Durham Marriott is always so eager to read these great comments and share them with members of their Departments. You are the reason why we consistently improve on the service we provide and the quality of food and cleanliness at our Hotel. Thank you and... More 

Massachusetts
Top Contributor
90 reviews 90 reviews
35 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 1 week ago

Was in Durham on business and spent a very comfortable night here. All the staff from check in to check out were friendly, competent and helpful. When I needed a late checkout they let me stay until 2. I enjoyed a very good steak dinner at the bar while chatting with a very friendly bartender and then retired to a... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you very much for this wonderful review on Tripadvisor. We are glad you enjoyed your stay with us, and more particularly our homely atmosphere and attentive service. We look forward to seeing you again in the near future. Regards, Jahmed Mills More 

Philadelphia, Pennsylvania
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice room, easy to reach from the airport, the team at the front desk was very nice, the bar and restarant were ok despite my late arrival. So a very good hotel in the Marriot standard, not very charming but solid and reliable.

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had a great stay with us. We are proud of our staff at the Front Desk, Restaurant and Bar for providing you with quality and unforgettable service. Thank you again for sharing your comments with us and... More 

Albuquerque, New Mexico
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This has to be the worst Marriott I have ever stayed at. First, I did not get a king bed as reserved. Second, the TV remote did not work and you could not change channels on the tv itself. Third, room service took down my room number wrong and so after nearly an hour still did not have my dinner.... More 

Was this review helpful? Yes 2
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you very much for choosing the Durham Marriott City Center and for taking your valuable time to write on Tripadvisor. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. Please accept our apologies for the... More 

Contributor
20 reviews 20 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent the night here following the Bull City Food & Beer Experience at the nearby Durham Performing Arts Center. This hotel has a great central location to downtown, with an easy walk to all of the great nearby attractions: DPAC, American Tobacco Campus, Durham Bulls Athletic Park, and more. I was here for just over 12 hours, which isn't a... More 

Was this review helpful? Yes 1
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Your time and effort to share your experience about our Hotel on Tripadvisor is well appreciated. We are happy that you had such a joyful time with us and that our focus on personal service finds your recognition. The growth we’ve experienced over the years is because of Guest like you, who faithfully support us. We appreciate your... More 

Concord, North Carolina
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There was a major problem getting rooms turned over on our check-in day. Most everyone arriving was asked to wait in the (small) bar/restaurant area or go back out in the snowy cold and come back later. Not a good option for us as we had to change for a function that was a hour after the quoted check-in time.... More 

Was this review helpful? Yes 1
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at our hotel. We are committed to providing every guest with outstanding accommodations, so I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. We know that our guests have multiple hotel choices, which is why we work hard to... More 

Southport, North Carolina
Top Contributor
117 reviews 117 reviews
22 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed January 28, 2015

After traveling from the coast we came upon this really nice structure in a let's-get-gentrified section of Durham. There is construction going on all around the area but it is not an issue with noise or traffic. Walking distance to DAC and some really interesting restaurants and bakeries (Ninth St. Bakery is right across the street). Rooms are nice but... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thanks for your favorable review of our hotel and the growing city of Durham. Our guest satisfaction and comfort are our priority. We will continue to provide amenities that will make your stay most comfortable. Thanks again for your feedback and we do hope that you will visit us in the near future. Jahmed Mills Front Office Manager More 

Las Vegas, Nevada
Top Contributor
67 reviews 67 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 25, 2015

From arrival to check-out I was greeted with kind words and smiles. Terrific suggestions were provided for local eating establishments and the food eaten in the bar area was also good (make sure to try the house-made Ranch dressing). The bed was comfortable and the room had a coffee maker and refrigerator - both appreciated! I would definitely return to... More 

Was this review helpful? Yes
Jahmed_Mills, Guest Relations Manager at Durham Marriott City Center, responded to this review

Dear guest, Thank you very much for your amazing review regarding our service, food and rooms. I'm happy to know that our Front Desk staff service was well executed upon your arrival and departure. We also work really hard to serve the best food in a great environment as well as making sure that we provide comfy beds for all... More 

New Bern, North Carolina
Top Contributor
118 reviews 118 reviews
39 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 19, 2015

Great rooms, great staff and service. Our room was clean and well maintained. The bathroom is a little small and has no exhaust fan but not a deal breaker. The hotel restaurant is part of the lobby and barely screened off and so is the bar. Great fitness center but no pool.

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, Thank you for your kind comments you’ve shared on Tripadvisor. We are happy to hear that you have enjoyed your time with us here at the Durham Marriott City Center. Your feedback motivates us to optimize our focus to ensure memorable moments and personal service in our Hotel. Our Great Room Concept is in motion, which will add... More 

New Bern, NC
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 18, 2015 via mobile

Kevin greeted us warmly when we arrived, several hours early. Got us right in and also told us we got free wifi due to being Marriott Reward members. The room was spotless! Loved the breakfast menu in the room for ordering room service and you can't beat the price for a pot of coffee and the early 6am delivery was... More 

Was this review helpful? Yes
Jahmed_Mills, Front Office Manager at Durham Marriott City Center, responded to this review

Dear Guest, It has been a pleasure taking care of you and your family during your stay with us at the Durham Marriott City Center. The growth we’ve experienced over the years is because of Guest like you, who faithfully support us. We appreciate your trust, and loyalty in us and we’ll do our best to continue to give you... More 

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