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Hilton Garden Inn Durham Southpoint

#9 of 70 Hotels in Durham
Certificate of Excellence
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7007 Fayetteville Road, Durham, NC 27713
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1 room 1 guest
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Hilton Garden Inn Durham Southpoint
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306 Reviews from our TripAdvisor Community

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Traveler rating
    176
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    24
    8
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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    (84)
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Laurinburg, United States
1 review
2 of 5 stars Reviewed 1 week ago

Front desk staff: Very unfriendly Room: Okay with the exception of the bathroom-the floor looked dirty and the towels had a mildew odor. I wouldn't return as it is a poor example of a Hilton Garden Inn.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Sarah L, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

Good Afternoon, Thank you for taking a few minutes to give us your feedback on your stay with us. We sincerely apologize that you did not enjoy your stay here, particularly in your guest room. Cleanliness of our guest rooms is one of our top priorities, along with outstanding customer service at our front desk and the rest of the... More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Friendly place, but bustling and a little noisy. Lots of sports teams in town. Fine with sharing the lobby, but the other guests were loud in the halls. Not much the hotel could do, but soundproofing in walls and doors not great. Everything else was fine but maybe could have gotten a better value somewhere else?

Was this review helpful? Yes
Sarah L, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

Good Afternoon, Thank you for taking a moment to give us your feedback on our hotel from your stay with us last September. September and October are two of our busiest months for team travel, so if you plan to come for leisure, we do recommend coming in the spring or summer. However, we are pleased to see that you... More 

Jackson, GA, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Nice hotel stayed there many times. The hotel is near shopping but also a busy expressway so noise is sometimes a problem. Most of the staff are nice some are not should not be there. The lobby needs an upgrade and the pool is really small. If you are staying more than one night it may not be the best... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Sarah L, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

Good Afternoon, Thank you for taking a moment to share your feedback about your stay with us. We are pleased that you enjoyed the convenience of the location for shopping and other leisure activities. We do apologize that you experienced poor customer service; we work very hard to make sure our guest services are outstanding. The next time you are... More 

Sudbury, MA
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have been here several times, and most recently during July. The hotel staff are the best; very friendly and helpful. Check-in could not be easier. The location is perfect for us, being just off of I-40 and across the street from a good mall. The rooms are always fine and well-maintained. This is the only hotel that we ever... More 

Was this review helpful? Yes
Sarah L, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

Good Afternoon! Thank you very much for taking a moment for sharing your experience with us about your most recent stay! We appreciate the positive comments about the cleanliness of the hotel and the friendliness of the staff. We try very hard to make customer service a top priority. We are also pleased that you enjoy the location. Thank you... More 

San Antonio, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff here is the nicest, most helpful and kind! When the conference room was too cold, a staff member offered and brought me one of his own jackets to help make me more comfortable. Rooms were very clean, breakfast was great (I loved the made to order omelette). Easy check-in and check-out.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Sarah L, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

Good Afternoon! Thank you very much for taking some time to give us your wonderful feedback on our hotel! We are very pleased to know that you enjoyed your guest room as well as the breakfast! We also work very hard to make sure our customer service is one of our most outstanding qualities, so we are happy that it... More 

Minneapolis, Minnesota
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In town for a full week. This property is newer and is located by lots of restaurants and a large mall. I like to be able to walk around in the evening so this works good for me. Exercise room is well equipped and spacious. Ruth's Chris is attached, so I ate there often. Overall a good example of an... More 

Was this review helpful? Yes
Sarah L, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

Good Afternoon! Thank you for taking a moment to share your feedback about our hotel during your most recent stay with us. I am please to see that you enjoyed the amenities of the hotel such as the fitness center. We are also happy to know that you enjoyed the convenience of the location, being close to the mall and... More 

Manvel, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed 4 days for business - Very clean, extra pillows a plus, staff very nice, Mr. James will shuttle you with a smile, breakfast is good - made to order omelets - not a big selection of fresh fruit, room was nice and the pool is inside (a neg for me but still nice). Walking distance of mall, shopping... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Sarah L, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

Good Afternoon! Thank you for providing some feedback on our hotel from your most recent stay here! We are very pleased that you enjoyed your stay with us, as well as the convenience of the mall and other shopping. We also thank you for your positive comments about James and the other staff members. Outstanding customer service is something we... More 

Durham, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

As a Hilton Honors Gold member, I expected more from a Hilton Garden Inn. The location was ideal -- right across from the Streets at Southpoint-- but next time, I will drive farther and find a Hampton Inn.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Sarah L, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

Good Afternoon, Thank you for taking some time to give us your feedback on your experience during your most recent stay with us. I apologize that your stay with us did not meet your expectations as a Hilton Honors Gold member. We do appreciate that you enjoyed the convenience of the location, however we would like to try to exceed... More 

Kansas City, Missouri, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2015

I travel to the RTP area several times a year and I always stay at this hotel. The rooms are clean, the breakfast is good and the staff are excellent. I rarely have a problem with my room, but if I do, they take care of it immediately. As a HHonors member, I can check in ahead of time online... More 

Was this review helpful? Yes
Sarah L, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

Good Afternoon! I would like to take a minute to thank you for your wonderful feedback about our hotel! We are very happy to see the staff made you feel comfortable and welcome here! Fantastic customer service is something that we work very hard every day to achieve, and we are pleased to see that it is noticed. The e-check... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 11, 2015

I love Hilton Garden Inn's. This location is perfect for restaurants and shopping. The rooms are large and appear to be new. Keurig coffee machines in the room. Microwave and mini frig. The beds were not that comfortable and there were many strange hairs in the shower.

Was this review helpful? Yes
Sarah L, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

Hello! Thank you for taking a moment to share your feedback about your recent stay here at our Hilton in Durham. We are pleased to see that you enjoyed the convenience of the local shopping and restaurants, and liked the keurig machines and other appliances in the rooms. We do apologize for the hair you found in your shower while... More 

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