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Hilton Garden Inn Durham Southpoint

#6 of 69 Hotels in Durham
Certificate of Excellence
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7007 Fayetteville Road, Durham, NC 27713
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Hilton Garden Inn Durham Southpoint
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Hilton Garden Inn Durham Southpoint
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267 reviews from our community

Traveler rating
    159
    82
    17
    6
    3
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66
43
18
121
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed two nights while attending a conference. The positives are: convenience, consistency, and location. One general negative comment was the complimentary food served was poor quality. Although the hotel had my reservation for approximately 3 weeks they put me in the room closest to the elevator and ice machine. I requested a room change which they honored. The most... More 

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Greensboro, North Carolina
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel was very overpriced for the experience. The room smelled wet and musty when I arrived, I had to listen to housekeeping in the adjoining room gossip loudly for 30 minutes while they were cleaning it, there was a memory foam mattress that made it so hot that we didn't sleep well and breakfast was not included. I can't... More 

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North Carolina
Top Contributor
192 reviews 192 reviews
22 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for one night because we wanted to be near the Streets of Southpoint mall and shopping area. It's very conveniently located across the road from Southpoint, with several restaurants nearby, and also more shopping on the hotel side of the road! Nordstrom Rack was one that appealed to me! There is a Ruth Chris steakhouse on property,... More 

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North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I chose this hotel based on previous experiences with Hilton Garden Inn hotels and the review of this particular hotel in Trip Advisor. We had a great stay at this hotel. It was very clean and the staff was courteous!

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Spartanburg, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

Good location and so convenient with Ruth Chris on property. Had booked two room for self and boss. Not greeted as Hilton Honors member or offered water as other properties. Made mistake of using iron in room on new white blouse. Rusty water in iron ruined tie on the blouse. Showed front desk person and not even an offer of... More 

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Max H, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we will certainly speak with the individuals that you came into contact with while here during your stay. I would also like to contact you personally in the forthcoming days to see if... More 

Top Contributor
51 reviews 51 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Bedding was very comfortable. Rooms included a refrigerator and microwave. Wifi was dependable. We felt very safe and at home. Bar food was decent and drinks were pretty good. Overall, a nice stay. We would return. Great location. Ruth's Chris Steakhouse is adjacent to this hotel. Quick check out.

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Chesterfield, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

My husband and I chose this hotel due to the numerous shopping malls and restaurants. The hotel was very nice. The area is new and within walking distance to everything. Once our room was ready, it was very clean, nice view of Southpoint and comfortable. We plan to visit again soon.

Review collected in partnership with Hilton Garden Inn

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Sydney
Top Contributor
80 reviews 80 reviews
49 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed here before and besides a couple of minor glitches I again enjoyed my stay. The room and bed are comfortable. The bathroom is clean but an average layout. This hotel is right across the road from Southpoint shopping center and near BestBuy. The check in was easy and everything I asked for was done. The free Wifi... More 

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North Carolina
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My husband and I have been staying at this hotel once every few months for the past 3-4 years. While the hotel itself is pretty good (especially the location), there has been a change of staff over the past few months and for the most part, they all have "attitudes". We were lucky to have Sarah check us in -... More 

Was this review helpful? Yes 1
Max H, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

Thank you for taking the time to provide feedback regarding your experiences at our property. As we discussed over the phone, we have proven the ability to provide excellent service during your past stays and we fell short during your most recent stay. We are using your feedback as constructive criticism and addressing the issues with all team members involved... More 

Hillsborough, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 18, 2015

I planned a valentine's surprise for my husband and our anniversary. Room service was supposed to deliver the things I order at 9:00pm. I had to end up calling twice for it to be delivered. It did not make it to the room until 10:15pm. The things I had planned did not go as planned, especially since I have to... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Max H, Manager at Hilton Garden Inn Durham Southpoint, responded to this review

I am very sorry that we did not deliver the service that you expected when you booked your stay. We have a long tradition of exceeding guests' expectations but unfortunately we fell short in providing that same service to you. I appreciate the time that you took to speak with me over the phone and we are using your feedback... More 

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