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Four Points by Sheraton Durham at Southpoint

3.0 of 5
7807 Leonardo Drive, Durham, NC 27713
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Four Points by Sheraton Durham at Southpoint
Ranked #37 of 66 hotels in Durham
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77 reviews from our community

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Traveler rating
    27
    19
    17
    7
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Date Rating
Virginia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 19, 2013 NEW

The 4 Points product has always been consistently good in previous stays, but this location has some room for improvement. The first clue: when I walked in the lobby I stood at the front desk for at least 3 minutes before asking if there was anyone around. Second clue: walked in the room and there was no toilet paper on... More

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San Diego, California
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 9, 2013

I stayed in this hotel for a short night but I almost wanted to stay longer! I had just stayed at the Hyatt House the night before but felt that Four Points was better. The bed was one of the most comfortable I've ever stayed in at a hotel. I think they have a swimming pool and gym but I... More

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Columbus, Ohio
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 23, 2013

We have stayed at this particular hotel several times while visiting my son at College. It was very clean, peaceful and in a safe location. I appreciate a quality hotel that doesn't cost an arm and a leg and this particular hotel complies. I did not eat there, but there is a Chick-fil-a right next door, a Target and a... More

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Pittsboro, North Carolina
Top Contributor
62 reviews 62 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed April 11, 2013

The price of a "suite" at this hotel is outrageous. It is incredible that a 140/night room has neither refrigerator nor microwave. It is inconceivable that something called a "suite" does not have some sort of kitchenette. The room I stayed in was a "suite" in the same way that my college dorm room was an "apartment." There is a... More

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LayneMatthews, Regional Director of Sales & Marketing at Four Points by Sheraton Durham at Southpoint, responded to this review
April 22, 2013

Dear bzkarasek, Please accept our sincerest apologies for the numerous problems you encountered during your recent stay for a special occasion. We truly failed to deliver good product and service to meet your expectations and we humbly ask for your forgiveness. Our company recently purchased the Four Points and is currently reviewing improvement plans for this hotel. Most of the... More

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asheville, nc
Top Contributor
56 reviews 56 reviews
43 hotel reviews
Reviews in 47 cities Reviews in 47 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed April 10, 2013

New staff must have gotten their act together because we had three rooms for two nights and all were clean and comfortable and staff was helpful. Only quibbles were inadaquate fruit for breakfast and tvs were not flat screen.

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Cape Coral, Florida
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2013

I was really nervous when I "named my own price" online and received this hotel, because of the bad reviews. However, I had NOTHING to be worried about. The hotel is great. It was clean, smelled good, it was modern, and the rooms were a nice size. The front desk was always staffed and very friendly. I cannot comment on... More

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Chesapeake, Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 1, 2013

I made my reservation online without difficulty. Arrived at 10:30 pm and there was no one in the reception area or the lobby to greet me and get me my room. The lobby had a stale odor to it. After standing around for several minutes, three people appeared to assist at the desk with check in. I went to my... More

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LayneMatthews, Director of Sales at Four Points by Sheraton Durham at Southpoint, responded to this review
March 28, 2013

Dear Dave75714, Thank you so much for sharing your valuable feedback. On behalf of the ownership, management and staff of this hotel, please accept our sincerest apologies for the experiences you encountered during your recent stay. This hotel was purchased mid-February by our company and underwent a lot of transition during the initial change of ownership, including unexpected staffing changes... More

Florence, South Carolina
Top Contributor
162 reviews 162 reviews
43 hotel reviews
Reviews in 60 cities Reviews in 60 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed February 28, 2013

Overall, we were pretty satisfied with our one night stay at the Four Points at Southpoint. We were recognized as platinum SPG members and upgraded to a king suite as a result. Although it was far from luxurious, even a little sparse, it was a larger room with a TV that swiveled so that you could view it from the... More

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Beckley, West Virginia, United States
Top Contributor
75 reviews 75 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed February 25, 2013

We stay at this hotel 3-5 times each year when we visit my mother in Durham. In the past we have been pleased with the property. It is located right off I-40, convenient to Durham, CH, and Raleigh, and it is very close to shopping as well. There is adequate parking in the lot. In the past the rooms have... More

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See 10 more reviews by David S for Durham
LayneMatthews, Director of Sales at Four Points by Sheraton Durham at Southpoint, responded to this review
March 28, 2013

Dear David S, Thank you so much for sharing your valuable feedback. We genuinely thank you for being a regular guest of this hotel and want to assure you that the service you enjoyed in the past is not going to change. Our company purchased the Four Points Durham Southpoint mid-February. Regretfully we encountered unexpected staffing changes and temporarily employed... More

Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 22, 2013 via mobile

The room was very nice and clean. Out dated tvs and a little disappointing there was no hot tub. But good location and clean place. Breakfast was pretty expensive and not great. Desk people were very nice and helpful

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Additional Information about Four Points by Sheraton Durham at Southpoint

Also Known As:
Four Points By Sheraton Durham At Southpoint Hotel
4 Points By Sheraton Durham At Southpoint
Four Points By Sheraton Durham At Southpoint Hotel Durham
Four Points Durham
Sheraton Durham Southpoint
Durham Four Points
Address: 7807 Leonardo Drive, Durham, NC 27713
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 66 hotels in Durham
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Connected to the Streets of Southpoint, our hotel is great for your shopping vacation. In addition, we're not far from Research Triangle, Duke University, and UNC. We also have onsite meeting space. ... more   less 
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Four Points by Sheraton Durham at Southpoint
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