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Fairfield Inn & Suites Durham / Southpoint

#11 of 70 Hotels in Durham
Certificate of Excellence
3.0 of 5
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7807 Leonardo Drive, Durham, NC 27713 (Formerly Four Points by Sheraton Durham)
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Fairfield Inn & Suites Durham / Southpoint
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Ranked #11 of 70 Hotels in Durham
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 days ago
eyemgrumpy Asheville, North Carolina
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44 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Asheville, North Carolina
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The rooms are OK but for a newer property the wall AC really should not exist and the bar shuts at 10 due to the fact that this hotel is built 'atrium style' like an Embassy Suites and noise travels up to the guest rooms. I tried to like it but Sorry I'm just not a fan

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Cincinnati, Ohio
Level Contributor
185 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here one night when visiting family. The fitness center was nice and all of the equipment was in pretty good shape. I used the last towel and as I mentioned it to the front desk, a housekeeper was there and before being asked said she would take care of it. Breakfast was very good. This is a FI... More 

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Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

What kills me about reviews is that reviewers always try to rate places like Fairfield Inn & Suites against a JW Marriott / Marriott Hotel which is like rating a frozen White Castle Burger against a gourmet freshly ground sirloin burger. With that said, and being a Platinum Lifetime member of Marriott Rewards, this is hands down the best Fairfield... More 

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Charlotte, North Carolina
Level Contributor
118 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 1 week ago

I always say that a hotel has one job...to provide a CLEAN, comfortable facility and room for the guest. That's it-- so do it. This is my second stay at the property and there were some issues....maybe minor, but the devil is always in the details. Let me just say that unrolling one of the three hand towels left for... More 

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Ryan F, Manager at Fairfield Inn & Suites Durham / Southpoint, responded to this review

Thank you so much for taking the time to give us your feedback. I am very sorry to hear about the recent issues you encountered during your previous stay but please be assured that I will definitely speak with the appropriate departments to rectify these issues. I have reached out to you via the email address provided to the hotel... More 

Lower Gwynedd PA
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a good place to stay adjacent to South Point shopping areas and restaurants. It is six floors in an open atrium building which was formerly a Sheraton and so not your typical Fairfield.. The breakfast area is in the atrium lobby with ample seating. The food is good, though predictable, but the choices are many. The whole facility... More 

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Radford, Virginia
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is exactly as pictured.. New and beautiful, however the hotel is located near a creek.. We checked in at night and first two rooms we were given had bugs all over the ceiling.. Management made it right but they need to look into keeping them out.. Would try again but ask to be away from the creek side..

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Ryan F, Manager at Fairfield Inn & Suites Durham / Southpoint, responded to this review

Thank you for staying with us and sharing your thoughts. I am happy to hear that the hotel was as beautiful as advertised but I do sincerely apologize regarding the issues you encountered. We are currently taking the necessary steps to ensure this is a onetime occurrence and I hope to have you and your family back at the hotel... More 

Amsterdam, The Netherlands
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Even with my dust allergies, the carpet in the rooms was no problem. I found this place clean, efficient, spacious. Will go back here again when I need to be in the area. The linnen was perfect, the requested hypo allergenic bedding in order. I left with zero complaints.

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Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 25, 2015

The customer service in this hotel is premier. I enjoyed the location and the rooms were very comfortable. I would definately stay again. The lobby is very trendy and elegant. I felt very cosy and was compelled to sit down in the lobby to entertain guest while watching tv.

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Columbia, Maryland
1 review
5 of 5 stars Reviewed June 24, 2015

The staff was very nice and greeted us each time we came and went. The hotel was beautifully decorated and was clean and comfortable. We loved the breakfast that was served each day. I would definitely recommend this hotel to others

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Guernsey
Level Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 8, 2015

The hotel was clean, efficient and in a central location. Exactly what we wanted. Ok, the lack of a restaurant means you have to eat out (except for the complimentary breakfast), but there are lots of restaurants to chose from in walking distance. Jump in your car and there are hundreds. It was a little noisy one night as there... More 

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