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Extended Stay America - Durham - RTP - Miami Blvd. - South

2.5 of 5
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4919 S Miami Blvd, Durham, NC 27703 (Formerly Extended Stay Deluxe )
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Extended Stay America - Durham - RTP - Miami Blvd. - South
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Ranked #42 of 70 Hotels in Durham
A recent review
5 of 5 stars Reviewed February 24, 2013
Kevin F
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57 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Durham - RTP - Miami Blvd. - South
See the most recent reviews
1 review
5 of 5 stars Reviewed February 24, 2013 via mobile

I have stayed here every week over the last 8 months. It has always been clean and the staff always friendly and helpful (especially Keswanna, Clayton and Edward). But there were inconsistencies with the rooms (TV or DVD not working, missing kitchen utensils, etc.). Recently, however, they have made great strides - new sheets/comforters n every room, better bathroom amenities,... More 

Was this review helpful? Yes
roadwarriornc, Regional Director of Operations at Extended Stay America - Durham - RTP - Miami Blvd. - South, responded to this review

Thank you for your great review of our property. I'm glad that you are enjoying the upgrades in the hotel, and we will continue to listen and respond to our customers requests. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Rocky Mount, North Carolina
1 review
5 of 5 stars Reviewed February 16, 2013

I stated at this location on Feburary 5. For two days. Everyone was helpful and made my stay great. I was in town because I had a appointment at Duke. My first time staying at a Extendedstay hotel but not my last. When I needed something the staff was all over it I did not have to wait. Love the... More 

Was this review helpful? Yes
roadwarriornc, Regional Director of Operations at Extended Stay America - Durham - RTP - Miami Blvd. - South, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you had a wonderful stay and enjoyed both the staff and the convienence of our room amenities. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Durham, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 10, 2013

great hotel, wonderful amenities and the awesome staff - Edward, Nikisha, Clayton, Kelly, Jamie, Craig... all are very nice to their customers. I have been staying here for more than 3 months now and have no plans of leaving any time soon... it is definitely a home away from home....

Was this review helpful? Yes 1
roadwarriornc, Regional Director of Operations at Extended Stay America - Durham - RTP - Miami Blvd. - South, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the staff is taking such great care of you, we take great pride in our staff and service. Thank you for choosing Extended Stay Hotels. More 

1 review
5 of 5 stars Reviewed February 1, 2013

Can't beat the service of the staf, the clendlynes of the rooms and the value for your dollar! I They just upgraded thr rooms and exterior. You also get a kitchen, that alows you to cook your own food. you must however try the chinese food "Ping pong" nearby, theyr van will take you! Matt

Was this review helpful? Yes
roadwarriornc, Regional Director of Operations at Extended Stay America - Durham - RTP - Miami Blvd. - South, responded to this review

"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More 

Durham
1 review
5 of 5 stars Reviewed February 1, 2013

This is my second year at Extended Stay America (Previously Extended Stay Hotel) and I feel that I am in a better position to share my experience with others. In a nutshell, if I wasn't satisfied with the services here, I wouldn't have stayed that long. This is like an 'ALL YOU CAN STAY' where management and staff are very... More 

Was this review helpful? Yes
roadwarriornc, Regional Director of Operations at Extended Stay America - Durham - RTP - Miami Blvd. - South, responded to this review

"It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More 

Durham, North Carolina
1 review
5 of 5 stars Reviewed January 13, 2013

I have come-in to Durham, NC for the first time and am staying in this hotel since Oct 2012; so its been almost three months here and am going good here. The Hotel staff, everybody here is very prompt, helpful, co-operative and sensitive to my needs ; should probably say its an Extended family here. Along with this, they are... More 

Was this review helpful? Yes
roadwarriornc, Regional Director of Operations at Extended Stay America - Durham - RTP - Miami Blvd. - South, responded to this review

"Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More 

Raleigh, North Carolina, United States
1 review
5 of 5 stars Reviewed January 12, 2013

This was one of my first time staying in a extended stay hotel. my experience was amazing. The people I was with book the room through hot wire. I was not expected to see how clean and friendly this hotel was. I always thought extended stay for long term didn't know you can stay for one night. When I stay... More 

Was this review helpful? Yes
roadwarriornc, Regional Director of Operations at Extended Stay America - Durham - RTP - Miami Blvd. - South, responded to this review

Thank you for your great review of our property. I'm glad that you enjoyed both the hotel and service. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

Bel Air, Maryland
Level Contributor
152 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed November 14, 2012 via mobile

On the good side, the rooms are as big as my first studio apartment. They have all the basics for a long term place to stay; kitchenette, large fridge, dishwasher, stove top, office and sitting area. With the sleeper sofa, the room could sleep six. While the rooms are clean, they show excessive wear and are noisy. You can hear... More 

Was this review helpful? Yes
roadwarriornc, Regional Director of Operations at Extended Stay America - Durham - RTP - Miami Blvd. - South, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that the conditons of the room were not to your expectations, we are currently getting ready for renovations and hope you will try us again. In response to your feedback, I am working with the staff and management to review each of your concerns.... More 

Charleston, West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 30, 2012

Stayed at the hotel and noticed bug bites all over my back when I woke. I also found what looked to be a bedbug shell in my mattress crease. Showed the front desk my back and took them to my room to show them the bug shell, but I could not find any of the live bugs. I was told... More 

Was this review helpful? Yes 1
roadwarriornc, Regional Director of Operations at Extended Stay America - Durham - RTP - Miami Blvd. - South, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we did not resolve the issues you reported to your satisfaction. In response to your feedback, I would like to get more details so I can address each of the issues and make sure we resolve these issues for... More 

Gilbert, South Carolina, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 7, 2012

Just a terrible experience overall. We stayed a week and they were out of so many things (laundry soap, dish soap, paper towels, etc.). Several things listed on their website are not accurate. Room did not have pots and pans, dishwasher was broken, clearly had been smoked in previously, had to change rooms because the first room was SO bad... More 

Was this review helpful? Yes
roadwarriornc, Area Operations Managers at Extended Stay America - Durham - RTP - Miami Blvd. - South, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that that the standard amenities were not provided in your room, and that you were unable to contact the agent on duty. In response to your feedback, I am going to complete a full inspection and review all standards with our employees... More 

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