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Comfort Inn RTP

2.5 of 5
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4507 NC 55 / Apex Hwy, Durham, NC 27713
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Comfort Inn RTP
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Ranked #35 of 69 Hotels in Durham
A recent review
4 of 5 stars reviewed 1 week ago
TOMMY655 Greensboro, North Carolina
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73 reviews from our community

Traveler rating
    34
    14
    8
    13
    4
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23
13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Greensboro, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I arrived early, realizing that there was no guarantee my room would be ready. However, Pharrah & Laura, the desk clerks, eagerly checked to see if my accommodation request was available. Pharrah even went upstairs and checked and asked housekeeping to finalize my room. They advised me it would be about 15 minutes so I had a seat in the... More 

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Cary, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

I would like to commend the staff of Chris Custodio,for assisting in making April 5,2015 a momentous occasion for the Bride & Groom on that day. In my 40 years I have seen a lot of Customer Service but in this day and time I have not seen the level of Customer Service that we received on that day. Thank... More 

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Chris C, General Manager at Comfort Inn RTP, responded to this review

Dear Valued Guest, Thank you for your comments on your recent visit with us. It's so wonderful to hear all of the positive feedback about Laura. I love to hear great comments like that and will be sure to share it with the entire team. Thank you for choosing to share such a momentous occasion with us, we look forward... More 

1 review
5 of 5 stars Reviewed March 21, 2015 via mobile

The staff was very professional at check in. I would recommend this hotel to my friends an family. Very clean and comfortable. Have found the Comfort Inns have been nice hotels. The property is well maintained and the curb appeal is high standards. Request for service was prompt and efficient. Directions on Tripadvisor was on the mark. I would visit... More 

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Chris C, General Manager at Comfort Inn RTP, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share your recent experience at our hotel with our future guests. It was a pleasure to hear that the staff was very professional and that you would recommend this hotel to your friends and family. It is also a huge compliment to hear that we are very clean... More 

1 review
5 of 5 stars Reviewed March 15, 2015

The biscuits n gravy were cold, everything else was great at the hotel. We stayed March 13, 2015. The rooms were nice n clean..................................................... ................................ .........

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Chris C, General Manager at Comfort Inn RTP, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share your compliments about our hotel with our future guests. We appreciate the feedback about the cold gravy & biscuits and I do apologize for this. The information has been shared with our breakfast team so that we can change that. I have also shared your compliments about... More 

Jupiter, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 of 5 stars Reviewed March 14, 2015

My family and I had the pleasure of staying here for two nights. Immediately after making our online reservation I called and spoke to Lee to confirm special accommodations needed. When we arrived Lee was on duty, was extremely professional and courteous. He made our stay one of the most enjoyable and relaxing that we had in a long time.... More 

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Chris C, General Manager at Comfort Inn RTP, responded to this review

Dear Valued Guest, Thank you so very much for taking the time out of your day to share your enjoyable and relaxing stay with our future guests. We are proud to hear that your experience with our team was a great one. We are proud that you had chosen us while staying in the Durham area. We look forward to... More 

Charlotte
Contributor
15 reviews 15 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 2, 2015 via mobile

Clean rooms, great location, good work out room, would stay again staying for a week on a business trip, I stay on the road every week, usually I know right from the beginning how it will go the rest of the way.

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Chris C, General Manager at Comfort Inn RTP, responded to this review

Dear Valued Guest, Thank you so much for sharing your wonderful comments with our future guests on Trip Advisor. Great Service is our number one priority. We have a great team here at our property and I will be sure to share these comments with them. We look forward to serving you again in the near future! Thank you again,... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2015

Apprecaited the excellent service the staff provided, Clean rooms seems recently upgraded. Will be back. The one thing I appreciated the most was the WiFi worked well. Close to Southpoint mall and shopping :)

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Chris C, General Manager at Comfort Inn RTP, responded to this review

Dear John, We want to thank you for the great review you have left for our future guests about the service and cleanliness of our hotel. Our team works hard to provide a great experience to our guests when they visit the Durham area and we are proud that we were able to provide that to you. Thank you again... More 

1 review
5 of 5 stars Reviewed January 13, 2015

Mrs.Custodio and her staff were a breath of fresh air . They all had a great persinality and went above and beyond to make this my most memorable stay at a hotel thus far. I travel five to six times a year on business and about four more times four vacation and I can't remember a time where the whole... More 

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Chris C, General Manager at Comfort Inn RTP, responded to this review

Dear Valued Guest, Thank you for sharing your experiences while at the hotel with future valued travelers! We are so happy that you have chosen to stay with us while in the Durham area. We pride ourselves in the friendliness of our staff and are very glad that you have been able to experience that while staying with us, so... More 

Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed November 5, 2014

I stayed in this hotel 2 nights in October 2014. On check-in I had to be switched to another room - room phone didn't work, a terrible safety issue. THEN I discovered in the 'new room' that the microwave didn't work and the hair dryer only worked if the 'on' button was held down. I didn't want to switch rooms... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 6, 2014

Checked in with a pleasant front desk representative. Assigned room on 2nd floor. Once we arrived in room, we noticed the bathtub was filled with hair. I returned to front desk to address the issue.. The representative was very apologetic and somewhat embarrassed about situation. She assigned me to a different room. The next morning I attempted to take a... More 

Was this review helpful? Yes 1
Chris C, General Manager at Comfort Inn RTP, responded to this review

Dear Valued Guest, Thank you for your comments on your visit with us in October. I appreciate the feedback on your experience at our hotel and I apologize that it was not a positive one. We take pride in what we do and we would like to invite you back as we are currently under new management and have completed... More 

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