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All 67 Durham hotels

Hilton Garden Inn Raleigh-Durham/Research Triangle Park

3.0 of 5 Hotel   |   4620 South Miami Blvd, Durham, NC 27703 (Formerly Wyndham Raleigh Durham-Research Triangle Park)
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81%
Ranked #12 of 67 hotels in Durham
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed February 24, 2014
BujTravels B Chicago, Illinois
  • Reviews (176)
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176 people have reviewed this hotel

Traveler rating
    91
    52
    27
    5
    1
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41
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
There are newer reviews for Hilton Garden Inn Raleigh-Durham/Research Triangle Park
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Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 24, 2014

The hotel itself was very nice: clean and spacious rooms/bathrooms, nice lobby, pleasant staff, and delicious (~$10) breakfast. However, the airport transportation is awful compared to others in the area. Our inbound flight got in too late and outbound flight left too early for the airport shuttle to help us. I think the hours are only 8AM-11PM which they should... More

Was this review helpful? Yes 1
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this review

Thank you for the kind words regarding the staff. I will make sure that it is shared. We provide complimentary airport transportation during the hours of 7a to 11p and we hope that we can accommodate your needs during your next stay. Thanks again, and we look forward to seeing you again soon. More

Franklin, North Carolina
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 23, 2014

Check in was great, very friendly and informative staff. Arrived late, but the young lady who assisted with my check in was still smiling and very helpful in locating something to eat. This all while it appeared she was training a new staff member. The lobby was a little cluttered and things just seemed to be placed in no particular... More

Was this review helpful? Yes
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this review

Thank you for the kind comments regarding the check in experience during your recent stay. We appreciate it and will share it with the staff. We also appreciate our guests bringing issues encountered during their stay so that we can constantly improve. I will share your comments with our staff so that we can address them promptly. We look forward... More

Commerce Township, Michigan
Top Contributor
50 reviews 50 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 16, 2014 via mobile

I was staying at the Hilton Garden Inn during the recent snowstorm that hit the Raleigh area. I was forced to my my meeting from my office to the hotel because I was concerned about transportation. Even the the weather caused a fully booked situation, and the hotel was short-staffed due to employees who were unable to get to work,... More

Was this review helpful? Yes
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this review

Thanks for the great review. We really enjoyed having all of our "snow buddies" with us during the great southern storm of 2014! We are lucky to have such a devoted staff dedicated to hospitatlity even in the throws of a big storm. We even had serveral staff members that stayed over to insure that they would be here the... More

london
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 14, 2014

Have been staying here for the last few days. The winter storm hit on Wednesday and we were snowed in. The hotel staff were exceptional. We were able to reschedule meetings in the hotel and were very well provided for. Food quality and service under extreme circumstances were excellent. Staff were friendly and went out of the way to be... More

Was this review helpful? Yes
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this review

Thanks for the great review. We really enjoyed having all of our "snow buddies" with us during the great southern storm of 2014! We are lucky to have such a devoted staff dedicated to hospitatlity even in the throws of a big storm. We even had serveral staff members that stayed over to insure that they would be here the... More

Danbury, United States
1 review
5 of 5 stars Reviewed February 10, 2014

I thouroughly enjoyed my stay at the Hilton. The staff were very friendly and courteous. The food was great and reasonable priced, the well drinks were also good and reasonably priced. The room was large and clean, the fitness center was nice and clean and the restaurant was nice and clean.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this review

"Well looked after" sums up all of our goals. It seems that you enjoyed all of our services from start to finish. Thank you! We strive to provide a "total" experience from check in to dining to check out. Thanks again for the great review and we look forward to seeing you again soon. More

Altoona, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2014

The hotel Staff go out of their way to help you. Fairly priced, good business hotel. They are willing to shuttle you to and from the airport or business location. Running at least 1 per hour (on the 1/2 hour).

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this review

I'm glad you were able to take advantage of our complimentary shuttle. We have many guests that use the service to get from the hotel to work and back. Thanks again for the great review and we look forward to seeing you again soon. More

Denton, TX
Contributor
19 reviews 19 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 5, 2014

Clean and delightful room, amazing staff (especially Ashley, who was very personable) but even though my room 223, was a few rooms down from the elevator, there was a rather annoying noise every time the elevator would move. Heavy vibrations. There were ear plugs that I used to help with that, but I wasn't able to hear my alarm in... More

Was this review helpful? Yes
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this review

Thanks for the kind words about Ashley, she collects great customer service comments the way some collect baseball cards, and she is proud of every one. I will share your comment with Ashley and the rest of our staff. Thanks again and we hope to see you soon. More

Middleton, Massachusetts, USA
Contributor
20 reviews 20 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 4, 2014

For a new hotel, it was disappointing. The heater in my room was very noisy and the bathroom had a spring closer that was very annoying. The hotel looks nice, and it is in a great location. A few improvements would make it much better.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this review

Thank you for taking the time to review our property. We will certainly look at the issues that you brought to our attention. We value all of the suggestions from our guests and it helps us get better. We hope to see you again soon. More

wilmington, United States
2 reviews
5 of 5 stars Reviewed February 1, 2014

I have stayed here before and always had very good experiences. This time, the staff were even more attentive, friendly, and the food quality excellent (including room service). Most notable, during the snow and ice storm, the manager sent out his maintenance crew to clear, scrape all the cars in the lot. I highly recommend this hotel - even if... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this review

Thank you so much for noticing. We put our guests first and one of our favorite things to do during our infrequent snow events is to clean our guests vehicles. We dont get a chance to play in the snow much and it allows us to have some fun while providing excellent service. We look forward to seeing you (but... More

Philadelphia,Pennsylvania
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 22, 2014

Better 1/2 and I trying to find a little warmth in Miami (surprised and glad we beat an unannounced cold front and snowstorm). Stopped here at midnight for rest and to meet someone we befriended at the DAL-WAS football game in WAS. Great staff except for the waitress who made certain to keep her eyes on us and ignoring the... More

Was this review helpful? Yes
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this review

thank you for the kind words regarding most of our staff. We will work on some of the items mentioned on our restaurant as our vegetarian guests are certainly important to us. I will share your feedback with our chef and hope to have a chance to "wow" you in the future. More

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Additional Information about Hilton Garden Inn Raleigh-Durham/Research Triangle Park

Address: 4620 South Miami Blvd, Durham, NC 27703 (Formerly Wyndham Raleigh Durham-Research Triangle Park)
Phone Number:
Location: United States > North Carolina > Durham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Raleigh-Durham/Research Triangle Park 3*
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Also Known As:
Durham Wyndham
Wyndham Durham

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Family Hotel in Durham #9 Business Hotel in Durham
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Raleigh-Durham/Research Triangle Park is conveniently located off Interstate 40 in Research Triangle Park, Durham, North Carolina, only a quick five minute drive from Raleigh Durham International Airport (RDU). The hotel is adjacent to Research Triangle Park, a global epicenter of Research & Development hosting Fortune 500 companies such as IBM, GlaxoSmithKline, Bayer CropScience, Syngenta, Avaya, Cisco & many others. We are minutes away from the Durham Bulls Athletic Park, the RBC Center- Home of The Carolina Hurricanes, The Durham Performing Arts Center, & the North Carolina State Fairgrounds. Our hotel is located within 15 minutes of Duke University, University of North Carolina at Chapel Hill & NC State University. Located 3.5 miles from the Raleigh Durham Airport, our hotel provides complimentary airport transportation plus transportation within a five mile radius of the hotel including Research Triangle Park & Streets at Southpoint Retail and Restaurant Complex. ... more   less 
Number of rooms
177

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