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Red Roof Inn Durham Duke University Medical Center

#27 of 69 Hotels in Durham
Certificate of Excellence
1915 North Pointe Drive, Durham, NC 27705
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Red Roof Inn Durham Duke University Medical Center
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Red Roof Inn Durham Duke University Medical Center
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108 reviews from our community

Traveler rating
    50
    24
    24
    5
    5
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28
18
24
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Charlotte, North Carolina
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great place, Rooms were very clean, house keeping was very friendly. I had a very comfortable time there. It is very close to restaurants and speeds, and very pet friendly. I would recommend it to anyone.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago NEW

Enjoyed our stay at the Red Roof Duke University. Updated facility and very friendly staff eager to assist. The rooms were clean comfortable. Staff referred me to places in the area that I enjoyed. Thx!!

Was this review helpful? Yes
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this review

Good evening Kathy T, Thank you for providing feedback regarding your stay. The entire staff was happy after reading your compliments. Thank you for letting us know how helpful the staff was and that we were able to meet your expectations with great service and comfortable well maintained rooms. Thank you again for sharing your experience, I hope your next... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

brittany and derrick are awesome i couldnt thank them enough of how kind and sweet they were during my stay they were very helpful. and was on top of everything im a regular guess who comes often and every time i check in im greeted with big smiles n very good convo.

Was this review helpful? Yes
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this review

Good evening Toris93, Thank you for letting us know you enjoyed your stay. Brittany, Derrick, and the rest of the staff were happy to hear that we met your expectations and we were able to provide you with great quality and service. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 10, 2015

I reserved a one stay at the RRI in Durham, NC on 1/31/2015 through TripAdvisor because it had a 4 star rating. When we arrived there were a few police cars and yellow tape across the doors of the front entrance. As we waited, I called the name to see what had happened and if I perhaps may be refunded... More 

Was this review helpful? Yes 2
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this review

Hello Jerilyn H, Thank you for providing feedback regarding your stay at our location. We apologize for any inconvenience you experienced during your stay. It is true that there was an isolated security issue and my staff was assisting the local police. Our priority is not only providing a clean room and great service but the safety and security of... More 

Media, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 10, 2015

This was the last night of my road trip so I was ready to get home. This Red Roof Inn was in the right location. I chose the standard room since it's a bit cheaper. The basic room amenities were fine and comfortingly familiar since I'd stayed in several other Red Roof Inns that were similar. The bed was comfortable,... More 

Was this review helpful? Yes 1
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this review

Hello Liz M, Thank you for taking the time to share your experience. Our main goal is to provide clean and comfortable rooms with great service. We are pleased to know that we met these goals with you. I apologize for any inconvenience or inferior interactions you may have experienced during your stay. If ever you come in contact with... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2015

I was looking for a place to stay close to the Durham Performing Arts Center and this fit the bill. I was on the third floor. The room looked almost brand-new, very clean, no bad smells. It was a little bare bones with no shampoo or conditioner or hair dryer in the room, no refrigerator or microwave, but the front... More 

Was this review helpful? Yes 1
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this review

Good afternoon Cshepard01, We appreciate you taking out the time to share your experience. Our main goal is to provide clean and comfortable rooms with great service. We are pleased to know that we met these goals with you. Thank you for also pointing out that we are in close proximity of the Durham Performing Arts Center and we are... More 

Woodbridge, Virginia
Contributor
19 reviews 19 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 9, 2015

We had never stayed at a Red Roof Inn, but after reading the good reviews, we decided to give this place a try. I'm glad we did! We were just passing through and needed place to sleep for the night. The man at the reception desk was very friendly despite the late hour :-) This hotel was clean, comfortable, safe,... More 

Was this review helpful? Yes 1
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this review

Good evening Titus2mother, Thank you for providing feedback regarding your stay. The entire staff was delighted after reading your compliments. We want to provide clean, comfortable and well maintained rooms with great service. We are pleased to have met your expectations. I would also like to invite you to join our frequent stay program, Redicard. It is free to join... More 

1 review
3 of 5 stars Reviewed December 30, 2014

Can't beat the price, the rooms are clean looking mostly because they have replaced the carpet with laminated wood floors. First room given to me smelled like cigarette even though I requested a non smoking one. The second didn't smell as bad but there was a lingering smoke smell and since it was the only one left I didn't have... More 

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Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this review

Hello Sandra N, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your stay at the Durham - Duke University Medical Center Red Roof. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We appreciate you sharing your concerns and we encourage all guests... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 17, 2014

Read the reviews and sounded like a decent enough place since we were just staying overnight. No complaint about the room, it was ok for the price. But the place was overrun with construction workers. We were on the 1st floor and started hearing this noise coming from upstairs. Sounded like someone was throwing pebbles on the floor every couple... More 

Was this review helpful? Yes 1
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this review

Dear Delores R, Thank you for choosing to stay with us. I apologize for any inconvenience or inferior interactions you experienced while staying at our location. Please know that our GSR knocked on a few doors but could not locate where the disturbance was coming from. In order to provide you with a quick resolve they decided to move you.... More 

Myrtle Beach, South Carolina, United States
1 review
4 of 5 stars Reviewed November 30, 2014

This hotel, in my opinion, is worth staying at if you are not looking for all the "bells and whistles" of some of the other hotels. The price was very reasonable and the room was very clean. I liked the idea of the "wood" floors. All the rooms are smoke free which is appreciated even though I am a smoker... More 

Was this review helpful? Yes
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this review

Good evening John S, I appreciate your comments regarding your recent stay at the Durham - Duke University Medical Center Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. Thank you also for recommending our location for future travels and also informing future guest about our larger Superior King rooms which includes a... More 

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