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All 67 Durham hotels

Candlewood Suites Research Triangle Park / Durham, NC

2.0 of 5 Hotel   |   1818 E NC Hwy 54, Durham, NC 27713
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Ranked #35 of 67 hotels in Durham
A recent review
5 of 5 stars reviewed yesterday
Konstantin B Moscow, Russia
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77 people have reviewed this hotel

Traveler rating
    43
    18
    3
    6
    7
See reviews for
12
6
22
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Moscow, Russia
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed for 3 days while was on business trip in RTP. Staff is very friendly and helpful, room was clean. There was small kitchen in the room equipped with refrigirator (a bit noisy), dishwasher, microwave and cooker. Great service - there is a shuttle that can take you to nearby places (5 miles away) and pick you up in a... More

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Wareham, Massachusetts
1 review
2 of 5 stars Reviewed 1 week ago

As an IHG Gold member, I have stayed at many of their brand hotels and have never been more disappointed. First thing I noticed was cabinet door completely missing under the sink area. Coffee machine was missing and iron had black scorched mark all over it. Bathroom had missing parts of plaster and metal flashing under it was sticking out.... More

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Kimberly M, General Manager at Candlewood Suites Research Triangle Park / Durham, NC, responded to this review

Dear Eric, First I would like to apologize sincerely for the bad experience you had at our hotel. This is not our goal at Candlewood Suites, as a new manager our focus is to give each of our guest the BEST experience ever! It is very concerning to me that you had such a poor experience at Candlewood Suites Durham/RTP.... More

1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed 9 days, Clean rooms, Service was good The staff is verry friendly and helpfull Free Coffe / Tea, washing machines and dryers, The experience was good Will come also next time i will be at RTP Sharon

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Kimberly M, General Manager at Candlewood Suites Research Triangle Park / Durham, NC, responded to this review

Hi Sharon- Thank you for the wonderful feedback! I am so glad that you enjoyed your stay, and we can't wait to be at your service the next time you are in Durham! Please come visit again anytime!!! Truly, Kimberly Michael General Manager More

Ohio City, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

This place never disappoints. The staff are really friendly people and the rooms were spotless. I am completely satisfied. Cant wait to return to this gem. Patrick was able to help me alot in my distress with travel, taxi and restaurant suggestions. Please give this guy a raise!

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Kimberly M, General Manager at Candlewood Suites Research Triangle Park / Durham, NC, responded to this review

Dear Jason, What an Awesome review. Thank you. Our goal is to have all our guest have the same experience as yours. We really appreciate you taking the time to share your AWSOME experience with others and your kind words are very encouraging. We look forward to your next visit! Sincerely, Kimberly Michael General Manager More

Ellenwood, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel for 2 months and I work out of town on different jobs. This was the best hotel I have stayed at. Clean rooms, good bed , kitchenette, gym,outdoor gas grill and paper and soap products furnished. All employees and manager always friendly and helpful. If I am back in that area I would stay at this... More

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Kimberly M, General Manager at Candlewood Suites Research Triangle Park / Durham, NC, responded to this review

Dear Jeff, Thank you for all your kind words. We strive every day to execute great experiences, clean rooms and superior service for all our guest at Candlewood Suites Durham/RTP. I would like to thank you very much for taking the time to share your GREAT experience with others. It would be our pleasure to help you with any future... More

Nags Head, North Carolina
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 weeks ago

Avoid this terrible hotel with unprofessional and incompetent employees, including the manager, at all cost. I experienced my worst interaction with a hotel and its corporate customer service last night at this hotel. I arrived at the Candlewood Suites, RTP, Durham hotel late after traveling half of the day and then working the other half. The first sign that I... More

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IHGCare, Guest Relations Manager at Candlewood Suites Research Triangle Park / Durham, NC, responded to this review

Dear lld959, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the experience you had during check in and any inconvenience you may have encountered. We have sent you a private message to obtain some additional details. Thank you for staying and we look forward to hearing from you soon.... More

Somewhere
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Staying here is always a real treat. The staff is friendly and the location is optimal. Moreover, the rooms are clean and include a kitchenette. They recently upgraded their gym equipment which is further evidence that they aim to please and stay up to date. Another satisfied stay.

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Kimberly M, General Manager at Candlewood Suites Research Triangle Park / Durham, NC, responded to this review

Dear James, It makes use very happy here at Candlewood Suites Durham/RTP to hear how Excellent your stay was. We strive everyday to be the BEST for our Guest. Thank you so much for sharing your EXCELLENT stay with others and are humbled by your kind words. We look forward to your next visit with us at Candlewood Suites. Sincerely,... More

Durham, North Carolina
1 review
5 of 5 stars Reviewed January 5, 2014

Check in April n be here awaiting house purchase. 6 to 14months. In a time u see all is in hotel operations. Rate tops. Personnel and service always 24hours. Need something its done. Have had to have repairs they have been done with new equipment without hesitation with a smile.JOHNATON RUNS A GENTLE SHIP AND WORKS!! HAVE MY PETS WITH... More

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Raleigh, North Carolina
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 3, 2014

Think twice before booking a room here! I booked 4 rooms with 3 beds for an overnight...I showed up to check-in and they had given our rooms away! All they had left were 4 rooms with 1 bed. They expected 4 kids to share 1 bed...not happening! They acted as if it happens on a regular basis. Service was terrible.... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Research Triangle Park / Durham, NC, responded to this review

Dear mart r, Thank you for writing a review about your recent stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance in this context. Please accept our sincere apologies for any inconvenience you may have experienced with your reservation. We... More

Virginia Beach, Virginia
Top Contributor
264 reviews 264 reviews
87 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed December 20, 2013

I had a good stay as usual with Candlewood. This is my first time here. Check in was quick and easy, everything was ready when I showed up. As in one of other reviews I thought the heater blew out cold air a little longer that it needed to. I had the temp set up to 77. It is close... More

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Additional Information about Candlewood Suites Research Triangle Park / Durham, NC

Also Known As:
Candlewood Suites Research Triangle Park / Durham, Nc Hotel
Candlewood Suites Research Triangle Park / Durham, Nc Hotel Durham
Candlewood Suites Durham
Candlewood Durham
Durham Candlewood Suites
Durham Candlewood
Address: 1818 E NC Hwy 54, Durham, NC 27713
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #35 of 67 hotels in Durham
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Research Triangle Park / Durham, NC 2*
Official Description (provided by the hotel):
The 2004 Quality Excellence Award Winner, Candlewood Suites Durham/RTP, conveniently located at I-40 and Hwy 55, exit 278. This beautiful property is in the heart of Research Triangle Park (RTP), and within minutes of Raleigh Durham International Airport, Southpoint Mall, GlaxoSmithKline, BASF, Bayer, IBM, NIEHS, USEPA, Duke University, UNC Chapel Hill, NCCU, Duke Medical Center, and the Vein Clinic. Shuttle service is available Monday-Friday to local attractions and businesses within 5 miles of hotel. At Candlewood Suites Durham/RTP, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with 2 separate phone lines and FREE HIGH SPEED INTERNET. Candlewood Suites Durham/RTP provides our guests a Free Fitness Center and a comfortable place to do laundry in our Free Guest Laundry room. Candlewood Suites Durham/RTP is within walking distance of many local favorite restaurants. For those guests that prefer to Dine In , a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as Sodas, Snacks, and Ice Cream. ... more   less 
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