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Candlewood Suites Research Triangle Park / Durham

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1818 E NC Hwy 54, Durham, NC 27713
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Candlewood Suites Research Triangle Park / Durham
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Candlewood Suites Research Triangle Park / Durham
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113 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (113)
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    (31)
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Chiang Mai, Thailand
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

In 5 of the past 6-years, our family has resided at this property for extended stays of 10-21 days. I have normally rated this property as very good, however there were many problems with this stay. After traveling for 40-hours from our home in Chiang Mai, TH to Durham, NC-USA, our suites toilet over-flowed after we had been in the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Dear William G C, Thank you very much for taking the time to share your experience with us. We regret that we were not able to provide you with the quality of service and accommodations you deserved during your recent visit with us. Please accept our apologies for any inconvenience the hotel conditions may have caused you and your family.... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We always stay here when I have Dr's appointments or surgeries. I recently stayed here due to a surgery and had only booked the room for 2 nights. However, on the 2nd day I realized that I would need an additional night. I went to the front desk and they set me up with an extra night with no problems.... More 

Was this review helpful? Yes
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

I stayed at the Candlewood Suites from June 14-July 1 (As I am writing, I have not checked out yet, but this review needed to be shared). I checked into this hotel on Sunday afternoon. I told the woman at check in that my roommate and I were splitting the cost of the bill. She said that they bill weekly... More 

Was this review helpful? Yes 1
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

I apologize if you feel your billing was not taken care of to your satisfaction. My understanding on the situation was a communication breakdown on how you requested the billing split. My Front Office Manager stated she did communicate with you to clear up any billing issues prior to your departure and compensated you for your inconvenience. We do offer... More 

Hotchkiss
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 19, 2015

This hotel is good if in town for an extended stay. It's a bit dated, but clean for the most part. Fast food, drug, and grocery stores are nearby. It's right near I-40 and Highways 50 and 54 which are major roads that get you places very quickly. It's really nice to have cooking facilities in the rooms so you... More 

Was this review helpful? Yes 1
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

We appreciate you reviewing our property. It sounds like you enjoyed your stay at this location commenting on it's great location and cleanliness. We are definitely working on updating the property by recently repainting the entire exterior, replaced all drapes in rooms with a completely new package as well as, fresh paint and new tile throughout the property. We hope... More 

Havelock, North Carolina
Level Contributor
9 reviews
4 hotel reviews
1 of 5 stars Reviewed June 19, 2015

The conditions continued to get worse since my last review. I was not acknowledged as an IHG member - Platinum Elite - or asked about my stay. I again came to a dirty room. They even put dirty dishes in the cupboard! Upon my arrival, I noticed the rug was not replaced or even fixed. Neither was the dishwasher, the... More 

Was this review helpful? Yes
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

I was surprised to see a "recent" review from you considering you have not stayed with our hotel in over 7 months. It looks as if this is a copy and paste review from last year. I am truly sorry you feel you need to continue to push your negative feedback on a property with a new team on board.... More 

Raleigh, North Carolina
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 10, 2015

We use the Candlewood Suites RTP/Durham frequently and they do not disappoint. We get a great rate, full kitchen, convenient central RTP location. EVERYBODY - front desk, management, housekeeping, maintenance - is pleasant, helpful, responsive and get the job done. Good work out room and laundry facilities. Great staff and a great bargain.

Review collected in partnership with this hotel

Was this review helpful? Yes
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

So happy to see we are your hotel of choice when visiting the Durham/RTP area! It is always nice to see guest's who are able to utilize all of our amenities like our FREE laundry and Fitness Room at a great value. Glad the whole team was on point for your visit once again! :) Thank you for taking time... More 

Durham, North Carolina
1 review
5 of 5 stars Reviewed June 10, 2015

Very nice employees and helpful at all times. I will be staying on all my trips. Thanks enjoyed my visit each and every time that I stay here. A good location and easy to get to. No problem locating it.

Review collected in partnership with this hotel

Was this review helpful? Yes
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Thank you for taking time to post such a nice review of our property & team. We strive to keep a friendly and helpful team to make you feel right at home. We look forward to your return! Best Regards, Darren Sheehan Area General Manager More 

Scarsdale, New York, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 3, 2015

After trying other hotels and Suites-type lodging in the area, Candlewood Suites has become my favorite place to stay. The rooms are clean and spacious, and the staff is genuinely helpful and hospitable.

Review collected in partnership with this hotel

Was this review helpful? Yes
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

We definitely appreciate you taking time to do such a wonderful review of Candlewood Suites-Durham property & team. We look forward to your return! Thank you, Darren Sheehan Area General Manager More 

Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 26, 2015

We had a two-bedroom suite that was very nice. The suite was large and very clean. The beds were comfortable also. The service was very good. This is a great location, too! We spent the day at little shops in downtown Durham and then, we shopped at the Southpoint Mall. Then, we had lunch at The Cheesecake Factory. It was... More 

Was this review helpful? Yes
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

Thank you very much for taking time to do such a nice review of our property. We are very convenient as you stated, to both a major mall and the very up-and-coming Downtown Durham. We look forward to your return when Durham/RTP comes back in your travel plans! Best Regards, Darren Sheehan Area General Manager More 

Hell, Michigan
Level Contributor
516 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 507 helpful votes
4 of 5 stars Reviewed March 29, 2015

Stayed here and overall we had a good stay. The hotel was quiet except the person in the room above us who got up at 0500 both days and had a very heavy step which wasn't the hotel staffs fault. We got a small amount of noise from the elevator.

Was this review helpful? Yes
Darren S, General Manager at Candlewood Suites Research Triangle Park / Durham, responded to this review

I am certainly happy to hear you encountered a nice stay overall. I do apologize the person above you had "lead feet" as was also a early riser to top it off. We are always happy to contact a guest to see if they can be a little more respectful of the other guests around them or above them. Thank... More 

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