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Marriott at Research Triangle Park

#10 of 69 Hotels in Durham
Certificate of Excellence
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4700 Guardian Drive, Durham, NC 27703
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Marriott at Research Triangle Park
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Marriott at Research Triangle Park
Marriott at Research Triangle Park
Marriott at Research Triangle Park
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236 reviews from our community

Traveler rating
    139
    57
    27
    8
    5
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27
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132
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel itself is fine, clean, with grounds which allow for nice walks. What's remarkable is the friendliness and professionalism of the staff. I was traveling with my 4 year old son who loved the room and the staff made sure to tell him to call next time he's in town so he can be sure to have the same... More 

Was this review helpful? Yes
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Nicholas A, Thank you for your feedback. We have the cleanest and friendliest hotel in town. The staff has an unbelievable grasp of excellent customer service and go out of their way to make guests feel special. It is great to hear they made you and your son feel special. We look forward to your next visit. Sincerely, Bill... More 

Gettysburg, Pennsylvania
Contributor
20 reviews 20 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is located near the airport conveniently between Raleigh and Durham right off I-40. Staff was very friendly and professional, from front desk to restaurant and housekeeping. I had no complaints with the property. It was clean and well maintained and in a quiet and safe area. Highly recommended for it's overall appeal and excellent value.

Was this review helpful? Yes
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Dana H, Thank you for your feedback. We are right off I40 close to 540 and just 5 miles from the airport. We have the cleanest and friendliest hotel in town. The entire staff goes out of their way to make guests feel welcome. I will share your comments with the team. We look forward to your next visit.... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

From the front desk to the maintenance man in the elevator, every staff member was friendly and asked how our stay was going. I've stayed in many hotels and I've never experienced staff who take such pride in the hotel and the guest experience. Room was nice. You can tell it has been recently upgraded. Extremely clean. Beds comfortable. Pretty... More 

Was this review helpful? Yes
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Liz A, Thank you for your feedback. We have the cleanest and friendliest hotel in town. The staff truly goes out of their way to make our guests feel welcomed. We are located right off I40, close to 540 and just 5 miles from the airport. Local restaurants and shopping are just minutes away. We also offer complimentary shuttle... More 

Nashville, Tennessee
Top Contributor
294 reviews 294 reviews
231 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a solid hotel - with a very good concierge lounge (breakfast is a bit light). The rooms are old, but nice. The gym has decent equipment - and unlike most Marriott properties, the TV works. The restaurant is decent for dinner as well. I like this place.

Was this review helpful? Yes
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear TravelManSouth, Thank you for your feedback. We have a great concierge lounge serving your standard breakfast items and it was just remodeled in February. We have a spacious gym with modern equipment. Our restaurant serves breakfast, lunch and dinner. The food and service is great. We look forward to your next visit. Sincerely, Bill C General Manager More 

Top Contributor
67 reviews 67 reviews
32 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In my view, it is tough to get better than this. I visited Durham on business and this property hit the mark in every single respect. Location worked well for my business needs. Plenty of parking. Check in was lighting. Room was high-end Marriott finishes, super clean, and lacking nothing. I needed to check out one day earlier than planned... More 

Was this review helpful? Yes
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear tenmile1, Thank you for your feedback. We have a great location right off I40, close to 540 and 5 miles from the airport. We are close to many local businesses and companies in the Research Triangle Park. We have the cleanest and friendliest hotel in town. The staff service and friendliness is second to none. I will share your... More 

Pune, Maharashtra, India
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Reached the hotel pretty late at night due to delayed flight. The restaurant had closed but the staff went out of the way to offer me some Hot Coffee on a cold night. The room was clean and efficient, the bed comfortable. The breakfast was good and filling. Over all a nice stay

Was this review helpful? Yes
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear JitendraGokhale, Thank you for your feedback. We have the cleanest and friendliest hotel in town. I am glad to hear the staff went out of their way to get you some coffee. The staff truly cares and wants to please our guests. We offer a breakfast buffet in the morning that includes omlets in addition to the menu. We... More 

Starkville, Mississippi
2 reviews
5 of 5 stars Reviewed March 28, 2015

Everybody on this staff is excellent. Had a small problem with Marriot's 1-800 booking but upon arrival it was taken care of within seconds by the front desk staff. Rooms were very clean. House keepers were very friendly as you passed them in the hallway they thanked you for your stay with them. Front desk staff was very knowledgeable about... More 

Was this review helpful? Yes
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Ken D, Thank you for your feedback. We have the cleanest and friendliest hotel in town. The entire staff is trained to go out of their way to take care of our guests. All of our associates greet our guests no matter where you are in the hotel. Great hospitality is a priority here. We look forward to your... More 

Portland, Maine
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 25, 2015

We were impressed at the value this property offered--a very nice Marriott for a surprisingly reasonable price. The customer service was excellent, the employees all seemed eager to please. We found our room to be incredibly comfortable and immaculately clean. It was everything we needed for our multi-day stay in the RTP area. We did not take advantage of any... More 

Was this review helpful? Yes
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Kate C, Thank you for your feedback. We have the cleanest and friendliest hotel in town. The entire staff is eager to please our guests. Our beds are one of the most comfortable in the industry, we often receive positive comments about our beds. Please accept my apologies for the noise. Guests are noisy from time to time. I... More 

Carlsbad, California
Top Contributor
51 reviews 51 reviews
46 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed March 17, 2015

I was in town to visit family and attend the ACC tournament in Greensboro. I arrived after 8pm on a Friday night. The young lady behind the front desk(she was from Miami and I think her last name was Hall) was EXCELLENT! I'm a runner and when I normally ask hotels about running trails, I get a blank stare; not... More 

Was this review helpful? Yes
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Ravens67, Thank you for your feedback. We have the friendliest most accomodating staff in town. Ms. Hall is one of our best and always goes out of her way to take care of our guests. We have the cleaniest and friendliest hotel in town. We also have a complimentary shuttle that goes within a 5 mile radius of the... More 

Greensboro, NC
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 16, 2015

Below you will find my diary of my stay at Marriott in Durham/RTP March 13 - 15 03/12/2015 Stayed in room 519 for a weekend getaway. Check in was good. Desk attendant was friendly. Room was clean and nice. It had a mini fridge but no microwave. Room had a small coffee/tea maker. TV was an LG 40+ inch flat... More 

Was this review helpful? Yes
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear traviz, Thank you for sharing your experience. To sum up a lot of what you said it sounded to me like you had a good stay with good service. The concierge work you described was just us replacing the entrance door. It was the last piece to our completely renovated concierge lounge. It is beautiful now and well stocked.... More 

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