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All 67 Durham hotels

Marriott at Research Triangle Park

3.5 of 5 Hotel   |   4700 Guardian Drive, Durham, NC 27703
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84%
Ranked #9 of 67 hotels in Durham
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
JayMoli Charlotte
  • Overview
  • Reviews (192)
  • Photos (33)
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  • Room tips (35)
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192 people have reviewed this hotel

Traveler rating
    113
    47
    22
    6
    4
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109
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Charlotte
Top Contributor
62 reviews 62 reviews
36 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

I wish all my stays were as comfortable and pleasant as this hotel. Starting with an attentive and courteous staff that values my Platinum Elite business. Comfortable, quiet clean room. Hassle free parking. I was very pleased and will book again whenever I am in the Raleigh/Durham area. Great property! Please do keep up the great work.

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Atlanta
1 review
3 of 5 stars Reviewed 1 week ago via mobile

I booked a concierge level rooms with sitting area because it was the only room available. Upon arival I was given a normal room on a lower floor with not sitting area. I was not informed of the change of my room at checkin. When I notified the front desk they were unable to provide an explanation as to why... More

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Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Valued Guest, Thank you for your fedback, without honest feedback we can not improve. Please accept my apologies for the incorrect room type. On the night you stayed and the night before we were sold out. When this happens we sometimes run out of specific room types, I am truly sorry. I am happy to hear the staff lowered... More

Fort Lauderdale
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

From check in to check out this Marriott was on point. You can tell the staff has been properly trained. Front desk staff could not have been more friendly and helpful. The banquet staff for our Saturday Night Reception – was so pleasant. We wanted them stop working and be part of our family. Thank you to everybody – Marriott... More

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Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Bill R, Thank you for your feedback. It is great to hear you had a wonderful experience. We have the friendliest and most accomodating staff in town. We are in the top 10 for overall guest satisfaction compared to all full service Marriott hotels in the Americas. We hope to have you back for another reunion next year. Sincerely, Bill... More

Durham, North Carolina
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The service at this hotel is great! Very friendly staff-- consistently friendly too! The gym is great, pool is great, food is great and beds are comfortable. I love staying at this hotel because I usually can get a good price and I know I can count on the staff members to go the extra mile to make sure my... More

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Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Ivy R, Thank you for your feedback. It is great to hear you love our hotel. I will share your comments with the team. We have the friendliest staff in town. They truly care about our guests and go out of their way to make the stay great. We look forward to your next visit. Sincerely, Bill C General... More

Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We booked this hotel based upon the website, when we arrived it was apparent that they were understaffed, no bell service or valet. The room had upgraded furniture but was too large for the original room so you couldn't get the luggage cart into the room. The room itself had environmental issues (possibly mold or material breakdown) and we couldn't... More

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Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Guest, Thank you for your feedback, without honest feedback we can not improve. Please accept my apologies for the inconveniences you experienced. You are correct in we do not have valet parking, however we do have bell service handled by the front desk. Bell carts do fit in the rooms, tight fit, however it is not encouraged to bring... More

Fayetteville
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently stayed during a business trip and loved it. By far, the customer service is excellent and from the past reviews, this is one of the most consistent factors about the hotel. Amenities were overall very good and particularly, I enjoyed the size of the indoor pool, the downstairs and upstairs lounge areas, and the grounds were lovely, serene,... More

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Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Valued Guest, Thank you for your feedback. We have the cleaniest and friendliest hotel in town. We are ranked in the top 10 for overall guest satisfaction compared to all full service Marriott hotels in the Americas. Later this year we are remodeling our executive lounge. Once completed it will be modern with all the amenities you would come... More

Boston, Massachusetts
Top Contributor
185 reviews 185 reviews
128 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed June 27, 2014

For an older Marriott property was well renovated and tip top condition. The staff here takes the cake for kindness, attentiveness and just all round being pros at what they do. Compared to my last stay with Sheraton West Des Moines, they were the complete opposite. This is what turns an SPG Platinum to Marriott, not the goofy red carpet... More

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Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Manny, Thank you for your feedback. As you experienced we have the friendliest staff in town. They truly care about our guests and it shows. We don't roll out the red carpet for everyone. We were trying to make you feel special. We look forward to your next visit. Sincerely, Bill More

Owings Mills Maryland
2 reviews
5 of 5 stars Reviewed June 24, 2014

I traveled with a friend for a Christians conference to this hotel last month. We drove over night and arrived super early in the morning. The Front Office manager (sorry i forgot his name) was absolutely wonderful and accommodating. He allowed us an early check in and we were so appreciative as our eyes were beyond heavy. when we got... More

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Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Valued Guest, Thank you for your feedback. I am pleased to hear the staff went out of there way to make you feel at home and get you checked in early. We have the best Front Office Manager in town. He has been her for 7 years and really goes out of his way to please our guests. Cleanliness... More

Blacksburg, VA
Contributor
18 reviews 18 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 22, 2014

The hotel has a free shuttle and can get to/from RDU Airport in less than 1o minutes. The hotel property is in the midst of the Research Triangle Park and there is noplace nearby to walk to for food or recreation. That being said, you can take the free shuttle to the RDU Airport and from there get the 100... More

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Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear David, Thank you for your feedback. We are conveniently located 5 miles from the airport with shuttle service. We are also located right off I40 and close to 540 making our hotel a perfect central location close to all the major attractions. As you mentioned the staff is friendly, we feel the friendliest in town. We are in the... More

Watertown, Massachusetts
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 20, 2014

I stayed here two days for work and two days for play and every single person I interacted with on staff, from the shuttle driver to the engineer who helped me in the gym to the waitress in the restaurant was amazing. No request was a burden, no question flummoxed them. It's a bit of an older property but very... More

Was this review helpful? Yes
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review

Dear Valued Guest, Thank you for your feedback. We have the friendliest staff in town. They really do go out of there way to make our guests feel at home. We are ranked in the top 10 for overall guest satisfaction compared to all Marriott full service hotels in the Americas. We are close to I40, 540 and of course... More

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Additional Information about Marriott at Research Triangle Park

Address: 4700 Guardian Drive, Durham, NC 27703
Phone Number:
Location: United States > North Carolina > Durham
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Marriott at Research Triangle Park 3.5*
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Also Known As:
Marriott At Research Triangle Park Hotel Durham
Marriott Durham
Marriott Hotel Durham
Durham Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#6 Business Hotel in Durham #7 Family Hotel in Durham #14 Romantic Hotel in Durham
Hotel Class
Official Description (provided by the hotel)
Hotel on landscaped grounds, located near Fairgrounds, Duke University, University of North Carolina & Research Triangle Park. ... more   less 
Number of rooms
223

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