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Holiday Inn Express Durham

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2516 Guess Road, Durham, NC 27705
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1 room 1 guest
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Holiday Inn Express Durham
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107 Reviews from our TripAdvisor Community

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Traveler rating
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    37
    22
    4
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (33)
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Wilmington, United States
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

The staff at this location were very friendly and accommodating. Having warm cookies every afternoon was a nice touch. Donna did a great job of putting together breakfast every morning in the lobby. The air conditioning in my room left a lot to be desired. The room was not hot but was very humid despite running the AC constantly. Since... More 

Was this review helpful? Yes
E C, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review

Dear Daniel M, Thank you for taking the time to write a review; we're happy you found our staff so helpful and friendly. However, we regret falling short in our goal to provide excellent accommodations and apologize for the inconvenience; we will follow up with our maintenance team to ensure the standards our guests expect and deserve. If you would... More 

Crestview, Florida
1 review
3 of 5 stars Reviewed 1 week ago

On August 2, 2015, while traveling to Philadelphia from Florida, my wife and I and my wife's sister decided to spend the night at the Durham, N.C. Holiday Inn Express. The desk clerk (Maria) asked for a card to hold the room. I gave her my debit card and she entered the info. Upon check-out the following morning, my wife's... More 

Was this review helpful? Yes
E C, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review

Dear mike h, Thank you for taking the time to write a review. We sincerely apologize for any confusion regarding your billing and hope this explanation will help. Our system places a hold for incidental charges on the card used, but this should be released back without actually charging your card, typically once the room & taxes charge clears. For... More 

Omaha, Nebraska
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I arrived about 5:30 pm on a Wednesday evening. Check in was very efficient and friendly. We were informed of a "manager's reception" ending at 6:00 pm so we quickly put our bags in our room and returned to the first floor to see what was available. Food was in large aluminum foil trays with foil covering... More 

Was this review helpful? Yes
E C, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review

Dear usnadad05, Thank you for taking the time to write a detailed review of our hotel! We're happy you enjoyed our complimentary breakfast and had a quiet, comfortable visit. We appreciate your feedback regarding our manager's reception and hope to see you the next time you're in Durham! Thanks again for your comments. David Amick Daly Seven, Inc More 

Charleston, South Carolina, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice room - clean and comfortable ...... There were a lot of noisy kids in the pool late at night - despite the pool closing time - Our room was right over the pool .... Front desk staff was nice ... Breakfast was great ... Location is convenient and easy to find ... Central to everything

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review

Dear Nanette W, Thank you for taking the time to write a review! We're glad you had a good stay overall and found our staff friendly. However, we are sorry for the noise issue you experienced and appreciate you bringing your concerns to our attention and ensure all guests are respectful while enjoying their visit. Thanks again for your comments... More 

Hopewell, New Jersey
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Needed a place to stay near family in Durham (and a place that accepted dogs). Spacious room, decent breakfast and wonderful staff (Gwen and Maria were great). Good wifi and convenient location. Can't beat the place if it's near your destination!

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review

Dear sbenhill, Thank you for reviewing our Holiday Inn Express! I'm happy to read you had a comfortable stay and found our staff so friendly & helpful. We can't wait for your next visit! Thanks again for your comments. David Amick eCommerce Manager Daly Seven, Inc More 

Atlanta, Georgia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 11, 2015

Wasn't planning on staying overnight, but needed a place closer to DC than Greensboro, NC. I wasn't overwhelmed when I got there, but I am not snooty about last-minute bookings. There are many great things going for this hotel. First, the pool is large and heated AND clean. My kids loved it. Secondly, the service was exemplary. I asked for... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review

Dear jalopyjoe, Thank you for taking the time to write a review; we hope you had a nice trip to DC! I'm glad your family enjoyed the variety of amenities we offer and found our staff helpful and friendly. Thanks again for your comments and we look forward to seeing you the next time you're in our area! David Amick... More 

Wilder, Kentucky
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 24, 2015

We stayed 2 nights while visiting a relative who is a student at Duke. The room was fine. Though we weren't there long, we used the pool because it was so hot when we were there. Breakfast was adequate and items changed a bit from day to day, which was nice. There were cookies in the afternoon for a snack... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review

Dear kymom99, Thank you for taking the time to review our hotel! We hope you enjoyed visiting your relative and exploring the local area. We do apologize for any inconvenience for not having an on-site fitness center, however, we do offer privileges at an extensive off-site facility and encourage our guests to inquire from our staff for details. Thanks again... More 

Washington DC, District of Columbia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 20, 2015

I stayed at this hotel for one night last month during a work trip. I thought it was lovely! The front desk staff was very friendly. The room was extremely clean and in excellent condition. The bed was VERY comfortable. The bathroom was spacious and very nice. I especially enjoyed the Bath & Body Works products. I also thought cookies... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review

Dear Shira K, We appreciate you taking the time to write a review; it's great to hear you had an excellent visit that went above and beyond your expectations! We're grateful for your 5-star ratings across the board and can't wait for your next visit. Thanks again for your praise! David Amick eCommerce Manager Daly Seven, Inc More 

Richmond, Virginia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 28, 2015 via mobile

Stayed a week on business. Room was on 4th floor. Terrible cigarette smoke smell in my room and on floor. Breakfast not up to par with other HIX I've stayed at. Repeat foods daily, no offering of potatoes or gravy as most do. Room was clean, would've enjoyed stay if motel was non smoking.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review

Dear Dwyday, Thank you for taking the time to share feedback. Providing a clean, comfortable stay for our guests is our biggest priority and we regret falling short of our goal during your visit. We will pass your feedback onto our team to discuss further and ensure our non-smoking guests receive the rooms they expect. Please reach out to me... More 

Washington DC, District of Columbia
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 19, 2015

While not close to RTP or downtown, it was a very pleasant stay. The staff was very friendly and helpful, the breakfast was great, and the managers meet and greet on Wednesday evening was a surprise. The room was very comfortable. The only thing it lacked was a fitness center, but i was so relaxed, I didnt mind nit working... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review

Dear David A, Thank you for taking the time to write a review! I'm glad you had a nice stay and found our staff so helpful & friendly. I do apologize for the inconvenience regarding our lack of a fitness center, but appreciate your feedback and will pass your comments onto our corporate team. Otherwise, thanks again for your praise... More 

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