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SpringHill Suites Durham Chapel Hill

#4 of 70 Hotels in Durham
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5310 McFarland Drive, Durham, NC 27707
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SpringHill Suites Durham Chapel Hill
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438 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for SpringHill Suites Durham Chapel Hill
See the most recent reviews
Devon, Pennsylvania
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed January 22, 2014

Decided to take 85 to Charlotte instead of the usual 81/77 route.........and are we glad we did. This is really one of the best hotels ever. We could not get over how great the room was, especially the sliding opaque glass doors to the bath and toilet. The fact that you can also open the opaque glass wall behind the... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello enclave17, Thank you for the very kind and flattering review. It was great to see that you enjoyed your stay with us and would come back here again and again. That is certainly what we strive for. I will share your comments with the rest of the staff and we hope to see you again soon. Ted Franzese General... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 16, 2014

Guys I'm writing from my room. This is a regular Springhill hotel with decent suites, breakfast, etc and centrally located. However, the intrernet needs to be worked on. I tried on 2 devices and even early in the morning at 6am but can barely get any work done Hope management listens and improves on this

Was this review helpful? Yes 1
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello world_traveler0888, I would first like to apologize for the internet problems you encountered. On a positive note, I am happy to tell you that contracts have been signed and within the next 60 days the guest internet system is being completely replaced and the technology upgraded from cable to fiber. We certainly understand the importance of consistent internet access... More 

Fishers, Indiana
2 reviews
5 of 5 stars Reviewed January 4, 2014

Traveling from Indiana to Durham for the first time.......... We were in town for the Duke Game and wanted the "Duke Experience". Front Desk Associate Unber Ahmad helped me lower my room rate, gave us great recommendations and directions for the local cuisine and info on getting the best seats for our game. Loved the help from someone who "Knew"... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Jerome D, I would like to thank you for staying with us and for taking the time to submit such a flattering review. I will certainly share your comments with Unber, her immediate supervisor and the rest of the employees. It's great to hear that you will return to our property again and that we will be your hotel... More 

New York City, New York
1 review
5 of 5 stars Reviewed December 6, 2013

We are currently on tour with a big splashy musical and stay in LOTS of hotels. I do have to admit that this is one of the nicest hotels we have stayed in on our journey. Aside from how clean and nice the place is, the breakfast is the best one we have had so far. The managers and staff... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Jensen C, I would like to thank you for your business as well as for taking the time to submit such a kind review. We thoroughly enjoyed hosting your group. You and your group were a pleasure to deal with and are certainly welcome back here again anytime should the circumstances arise. You will be missed. Happy Holidays to... More 

Boston
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 1, 2013

The SpringHill Suites is in a very convenient location and we enjoyed our stay during Thanksgiving. The room was comfortable, although we were frustrated with the heating system (which had to be turned way up to warm the room) and I found myself at the front desk at 5am asking for more blankets. Took advantage of the workout room (two... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello funin61, Thank you for staying with us and for taking the time to submit a review. We gladly accept all feedback, positive and negative, in an attempt to make ourselves better. I'm glad that your stay was overall a positive one. I do apologize for the problem you encountered with your heater. We certainly understand your desire for a... More 

Short Hills, New Jersey
1 review
5 of 5 stars Reviewed November 27, 2013

My fiance and I stayed at the SpringHill for a weekend of football games. Jonny's kindness and professionalism made our stay so much better. With all my questions and my personal eating habits. Jonny went out of his way to accommodate my needs and it was greatly appreciated. Thanks again! G and R

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Gina F, Thank you for staying with us and for taking the time to submit such a wonderful review. I'm truly glad you enjoyed your stay. Needless to say I will be sharing your comments with Jonny as well as the rest of the staff. Jonny's efforts and your business are both greatly appreciated. We hope to see you... More 

Grass Valley, California
1 review
5 of 5 stars Reviewed November 14, 2013

I've been based here for four months on a contract, and love the staff (Ted the GM, Ivana, Henry, Theresa, and the rest). The rooms are very upscale for the price: nice beds, great desk and seating area. Being a QA guy, though, there is always room for improvement. Here are two suggestions: - Evening appetizers are screwy (meatballs, chips,... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello mfreedman3, I would first like to thank you for staying with us for four months. Your business and your loyalty are both greatly appreciated. I would also like to thank you for taking the time to submit a review. We take all guest feedback, positive and negative, very seriously and many changes occur as a result of what our... More 

Kansas City, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 13, 2013

I stayed here for two nights in October after another hotel cancelled my reservation. The rooms are clean and modern, staff is friendly and helpful. Breakfast was good and location was excellent for both Chapel Hill and Durham. We will definitely stay here again!

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello AngelVal2012, Thank you for staying with us and for taking the time to submit a review. Both are greatly appreciated. It's great to hear that you will definitely stay here again. We look forward to seeing you soon. Ted Franzese General Manager More 

Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 11, 2013

The hotel location is excellent. It's close to U North Carolina and Duke. Close to downtown Chapel Hill. Restaurants and shopping are within walking distance.The hotel is very clean and has a very helpful staff. Would definitely stay again.

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Cavins12, Thank you for staying with us and for taking the time to write such a nice review. Both are greatly appreciated. It's great to hear that you would definitely stay with us again. That is certainly our goal. We hope to see you soon. Ted Franzese General Manager More 

Western New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 10, 2013

I should have written this review a long time ago. My husband and I stay here regularly. It has been our preferred hotel in the Durham area for several years when we come for Duke basketball games. It is an easy drive to campus, conveniently located near shopping and dining. But most importantly, it is consistently clean, bright and welcoming.... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello skippysand, I would like to thank you for your wonderful review. Being called "A home away from home" and your "Go to" property is everything we could ask for. I particularly appreciated your comments regarding the staff and the cleanliness of the hotel. We hope to see you again soon. Ted Franzese General Manager More 

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