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SpringHill Suites Durham Chapel Hill

#3 of 69 Hotels in Durham
Certificate of Excellence
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5310 McFarland Drive, Durham, NC 27707
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SpringHill Suites Durham Chapel Hill
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SpringHill Suites Durham Chapel Hill
SpringHill Suites Durham Chapel Hill
SpringHill Suites Durham Chapel Hill
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381 reviews from our community

Traveler rating
    265
    76
    23
    14
    3
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139
47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for SpringHill Suites Durham Chapel Hill
See the most recent reviews
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for four days on a work week and had a hard time finding a hotel for staying four continuous days. Steven at front desk was extremely helpful and got me a great rate. Nice little bar in the lobby. The bartender was Aarynn and she made fantastic conversation. Power went out last day due to weather and the... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Chimneyguy, Thank you for staying with us and for submitting such a kind review. Both are greatly appreciated. The 13 hour power outage was certainly an adventure and I appreciate your patience and understanding. I will share your remarks with Steven and Aarynn and hope you will come back to stay with us again soon. Thank You!! Ted Franzese... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

After this hotel lost power for over 13 hours the management team had a smile on their face for every guest including a basketball team of 21 people. Very good customer service and hery clean/ nice hotel

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Cmacbballer03, Thank you for the kind review and for bringing your team here once again. You and the team are always welcome here at the SpringHill. We wish you luck with the remainder of the season and hope to see you again next year. Ted Franzese General Manager More 

Chapel Hill, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

I'm near to the area & sometimes I just need to get away from it all...I ran across the Springhill while shopping @ the DSW and to my surprise found that they were very affordable. The rooms are super clean & the staff especially Ivanna were the best. I was always greeted with a smile & never once felt like... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Tiche S, Thank you for staying with us. It was great to read about your stay and the service Joshua and Ivanna provided you. I will share your remarks with them and the rest of the staff. We hope you will come back to see us again soon and we thank you for the kind review. Ted Franzese General... More 

Fayetteville, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

i have stayed at this Springhill Suites several times and every time, I am impressed. The staff is great: Antonio was very friendly and helpful. The free breakfast is quite good: hot foods, fruits, pastries, and juices. The rooms are very clean and have an oriental decor (in my opinion) and solid Internet. Every time I stay in Durham, I... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Nathan A, Thank you for staying with us again and for taking the time to submit such a kind review. Your high recommendation and repeat visits are all we can hope for from any of our guests. I will be sure to share your comments with Antonio and the rest of the staff and we hope to see you... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Thanks for a great stay. Very friendly, accomodating, modern looking. Close to everything. Plenty of food establishments, stores, etc. Breakfast was great both days we stayed. Would definitely stay again. Anthony made himself more than accessible during our stay. Thanks Anthony for everything. The staff was always smiling and making sure our needs were met.

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello faof4, Thank you for staying with us and for taking the time to write such a kind review. Both are greatly appreciated. I will certainly share your comments with Anthony and the rest of the staff. I am thankful that we were able to meet your needs and hope that we will see you again soon. Ted Franzese General... More 

Fort Smith, Arkansas
1 review
5 of 5 stars Reviewed 4 weeks ago

We have a child playing for Duke. This was our first time in the area. Antonio welcomed us as if he has known us from previous visits. He never forgot our name and ever time he spoke it was Mr or Mrs. Very respectful. His smile is very contagious. I was wanting to tip him and instead of taking the... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Sheila W, I would first like to thank you for staying with us. I was thrilled to read about the excellent service you received from Antonio. I will certainly share your remarks with him. Needless to say, he is a very impressive young man and a tremendous asset to our hotel. We hope you will come see us again... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

We had such an amazing experience at the SpringHill Suites. Such great hospitality and Antonio was so helpful. There was a great breakfast and such a relaxing environment. I can not say enough about our room, so nicely laid out, great space and so clean. I wanted to sleep in all morning. The SpringHill Suites is such a nice establishment... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Linsfreed12, Thank you for taking the time to submit such a kind review. I will certainly share all of your comments with Antonio and the rest of the staff. It was great to read about your "amazing experience" and that you would stay with us again soon. We look forward to your return. Ted Franzese General Manager More 

1 review
5 of 5 stars Reviewed February 20, 2015

Stayed here for a track meet and the rooms were spacious and the employees were very considerate and friendly. Only rated it a 3 on cleanliness because everyone can do a better job when it comes to cleaning. I enjoyed my stay very much.

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello bulldog6161, Thank you for staying with us and for taking the time to submit a review. I appreciate the kind words about our staff and was happy to read that you enjoyed your stay. I hope you will come see us again soon. Ted Franzese General Manager More 

Westfield, New Jersey
Contributor
19 reviews 19 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 20, 2015

We had a terrific stay here right in the middle of an ice storm. Warm welcome by the front desk and friendly people on staff. The hotel was spotless and the room was both stylish and comfortable. The staff went out of their way, especially one night when everything was closed due to the storm, they called around to find... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Tfitz695, I would like to thank you for the kind review. It was great to read about the service you received during your stay and that you would stay with us again. Hopefully, that will be sometime soon. Thank you for your business and we look forward to your return. Ted Franzese General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2015

I commend the staff on their superior service. Both Antonio and Steven went out of their way to ensure my every need was met. I highly recommend staying at this hotel. I can't wait until my next visit.

Was this review helpful? Yes 1
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Darian M, Thank you for staying with us and for taking the time to submit such a kind review. Both are greatly appreciated. I also thank you for your recommendation and am glad to read that you will stay with us again. I will certainly share your remarks with Steven and Antonio and hope that we will see you... More 

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