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All 67 Durham hotels

SpringHill Suites Durham Chapel Hill

3.0 of 5 Hotel   |   5310 McFarland Drive, Durham, NC 27707
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88%
Ranked #7 of 67 hotels in Durham
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Rlmorganjr Atlanta, Georgia
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303 people have reviewed this hotel

Traveler rating
    202
    65
    19
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    3
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115
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Our room/studio was spacious, attractive and quiet. The price was reasonable. The problems we encountered at this hotel had to do with the severely restricted number of staff members working various jobs. It was particularly bothersome at breakfast, where a large number of eager eaters overwhelmed the two-person staff, who were working diligently. The one toaster available stayed broken during... More

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Paul G, I would first like to apologize for what was an unpleasant stay. Your service issues will be discussed with all the appropriate team members, managers included. We apparently did a very poor job of covering for one another during our morning rush and for that I sincerely apopolgize. There is no excuse for what you experienced with... More

Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was extremely surprised when I entered the room, the set up was amazing. This Springshill has put to shame some Courtyards and Marriott at bigger cities. If I am in the area again, I will make this place a home away from home again.

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Rlmorganjr, Thank you for staying with us and for taking the time to submit such a kind review. Both are greatly appreciated. We are truly glad you enjoyed your suite and hope that you will come see us again soon. Ted Franzese General Manager More

Raleigh, North Carolina, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Yum yum... super friendly stafff. Very clean. Make new friends in the lobby! The plans for the future grounds look awesome. Cant wait to come back! Mostly because of Ericka - because she is amazing!!!!!

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Kayla B, I am sorry to inform you that your review did not go to the new property located in Cary. However, that hotel is under the same ownership as ours and I will be happy to relay your comments about Ericka to the hotel's General Manager. Thank you for staying at the SpringHill Suites. It is appreciated. Ted... More

CT
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

While the suite we reserved was comfortable ( 2 queen beds and a fold out couch sitting area) and the hotel appeared freshly decorated, there were some disappointments. Since responding to a survey from the hotel I have been contacted by the manager re some of this issues. Sadly, some of those issues were explained away by informing me that... More

Was this review helpful? Yes 1
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Shaps2, I would first like to apologize that your stay with us was not a more pleasant one. When our guests are not provided with the quality of stay they expect, we at least try to make proper ammends. I believe we have done so. The lack of cleanliness at the pool should indeed not have happened and that... More

Marion
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My family and I stayed At the Marriott Springhill Suites in Durham North Carolina, for 3 months this summer. While our newborn twins were in the neonatal intensive care unit at UNC Chapel Hill. The hotel manager Ted Franzese and his entire staff were amazing throughout our entire stay. They were all very supportive during our very trying time in... More

Was this review helpful? Yes 1
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Mr. VanAcker, Thank you for the very kind review. When I am asked what is the favorite part of my job I always respond "it's the truly special people you meet that appreciate what we try to provide". You and your family are certainly among the most special people I have had the opportunity to meet over the years.... More

Tupelo, Mississippi
Top Contributor
52 reviews 52 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for two separate work weeks and the rooms were quiet, clean, and comfortable. They were also very large and the separate work space from sleep space was nice for a week long work trip. The breakfast Buffett usually was out of eggs by the time I got there at 7:40 and it took a bit to restock.... More

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Jessica B, I would first like to thank you for the kind review and the many positive comments. I do apologize that the eggs were not replenished as quickly as they should have been. That should not have happened. As for the coffee, it does indeed end at the conclusion of breakfast. That was done because afternoon coffee was... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

Husband and I stayed here for one night on July 25. The service was outstanding! Neisha checked us in and Purnell checked us out both were the utmost professional! Kenyetta helped with our check in nod made it smooth! Beautifully landscaped, rooms were extraordinary and spacious and plush, lounge areas quite lovely contemporary "Art Deco-ish" we will definitely stay again!

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Kelly and Harry, Thank you for your kind words and for taking the time to submit a review. Unfortunately, the property you stayed at was not ours. I have shared your comments with Kenyetta, the General Manager of that property in Cary, as they are a sister property of ours with the same ownership group. I again thank you... More

Indianapolis
Contributor
14 reviews 14 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 23, 2014

My family - two teenagers, husband, and I - traveled from Indiana to Chapel Hill to visit UNC. We arrived late because we flew into Charlotte and had to drive over, so we didn't get to spend a lot of time at the hotel. The room was a nice size - Springhills are great for a family of four -... More

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello disney lunatic, Thank you for staying with us and for taking the time to submit a review. I greatly appreciate your kind remarks and was happy to see that you would stay with us again. I found your remarks about the parking to be very fair. Because we share the center with many other businesses, late arrivals often do... More

Huntsville, Alabama
Top Contributor
103 reviews 103 reviews
27 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 22, 2014

This is a virtually brand new property in a rather odd location. The front is perpendicular to a strip mall and parking is rather ... different ... than at most hotels. The property is quite new, and that has its own charm, with attractive colors and interesting, contemporary decor. Overall we enjoyed this hotel, and our room. The toilet and... More

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Lifes a Banquet, Thank You for staying with us and for taking the time to submit a review. I found your comments to be very fair. You are right in saying that the guests who are not with the group need to be well taken care of and that they should not be inconvenienced by the large group. I... More

Quito, Ecuador
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014 via mobile

Smells brand new. Excellent location good breakfast nice pool free internet an tv on lobby.... was nice feeling the best at Cary... we were the first guests in our brand new room so the tv wasnt working well but got fixed right away... we overstayed the check out time and no problem with that. Excelent service

Was this review helpful? Yes 1
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Alex J, Thank you for your kind response and for taking the time to submit a review. Unfortunately, the property you stayed at was not ours. I have spoken to the General Manager there and let her know the contents of your review as they are a sister property of ours with the same ownership group. I hope we... More

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Additional Information about SpringHill Suites Durham Chapel Hill

Address: 5310 McFarland Drive, Durham, NC 27707
Phone Number:
Location: United States > North Carolina > Durham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Durham Chapel Hill 3*
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Also Known As:
Springhill Suites Durham Chapel Hill Hotel Durham

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#10 Business Hotel in Durham #10 Family Hotel in Durham #11 Romantic Hotel in Durham
Hotel Class
Number of rooms
130

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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