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All 67 Durham hotels

SpringHill Suites Durham Chapel Hill

3.0 of 5 Hotel   |   5310 McFarland Drive, Durham, NC 27707
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88%
Ranked #7 of 67 Hotels in Durham
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Mandianderic
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307 reviews from our community

Traveler rating
    205
    66
    19
    14
    3
See reviews for
116
43
18
101
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Top Contributor
94 reviews 94 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Decided on this hotel because so many others in Raleigh/Durham were sold out. Very happy I chose them! Nice area, restaurants and even a little shopping close by. Rooms were updated, spacious and clean. I was traveling alone but I could have easily for me, my husband, my two kids and my mom (2 queens and a pull out full).... More

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Mandianderic, Thank you for staying with us and for taking the time to submit a reveiw. It's great to see that you enjoyed your stay and would stay with us again when you return to our area. That is certainly our goal with all of our guests. Come see us again soon!! Ted Franzese General Manager More

Maryville, Tennessee
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was the 2nd year we stayed at this hotel on our way to The Outer Banks of NC for our annual beach vacation. We enjoyed our brief stay (1 night). Nice, well-appointed rooms with a modern touch. Free Wi-Fi with easy connectivity. Lots of outlets for our electronics (family of 4). The glass bathroom doors look sleek and modern,... More

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Gary M, I would like to thank you for staying with us again and am happy to see that you will do so in the future. I would also like to thank you for the kind review. I do apologize for the problem with the spa. We have not been able to identify what caused the heater to turn... More

Woodstock
Top Contributor
124 reviews 124 reviews
73 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I loved this place and will definitely stay here again. My room had 2 queen beds, and a separate living room area with sofa, coffee table, and desks. It had 2 half baths which were perfect, microwave, fridge, TV, Internet. Both the lobby and my room were extremely clean and appealing. The towels were very soft and the beds very... More

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Ronilynn777, I would like to thank you for your business and for taking the time to write such a detailed review. The title of your review "So glad I stayed here" is also greatly appreciated. I'm very glad you enjoyed your stay and we hope to see you again soon. Ted Franzese General Manager More

Baltimore, Maryland
Top Contributor
68 reviews 68 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am a business traveler and while I have stayed at many Marriott properties, I have not stayed at a Springhill. I was pleasantly surprised by the open lobby with vibrant colors. My room was spacious and had a slight division between the beds and the living space. The desk/work space was comfortable and allowed me to get settled in... More

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Myasis Dragon 1, Thank you for staying with us and for taking the time to submit a review. Both are greatly appreciated. I was happy to see that you are planning to stay with us again. That is certainly our goal with all of our guests. We hope to see you soon. Ted Franzese General Manager More

Senior Contributor
28 reviews 28 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Our room/studio was spacious, attractive and quiet. The price was reasonable. The problems we encountered at this hotel had to do with the severely restricted number of staff members working various jobs. It was particularly bothersome at breakfast, where a large number of eager eaters overwhelmed the two-person staff, who were working diligently. The one toaster available stayed broken during... More

Was this review helpful? Yes 2
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Paul G, I would first like to apologize for what was an unpleasant stay. Your service issues will be discussed with all the appropriate team members, managers included. We apparently did a very poor job of covering for one another during our morning rush and for that I sincerely apopolgize. There is no excuse for what you experienced with... More

Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was extremely surprised when I entered the room, the set up was amazing. This Springshill has put to shame some Courtyards and Marriott at bigger cities. If I am in the area again, I will make this place a home away from home again.

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Rlmorganjr, Thank you for staying with us and for taking the time to submit such a kind review. Both are greatly appreciated. We are truly glad you enjoyed your suite and hope that you will come see us again soon. Ted Franzese General Manager More

Raleigh, North Carolina, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Yum yum... super friendly stafff. Very clean. Make new friends in the lobby! The plans for the future grounds look awesome. Cant wait to come back! Mostly because of Ericka - because she is amazing!!!!!

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Kayla B, I am sorry to inform you that your review did not go to the new property located in Cary. However, that hotel is under the same ownership as ours and I will be happy to relay your comments about Ericka to the hotel's General Manager. Thank you for staying at the SpringHill Suites. It is appreciated. Ted... More

CT
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

While the suite we reserved was comfortable ( 2 queen beds and a fold out couch sitting area) and the hotel appeared freshly decorated, there were some disappointments. Since responding to a survey from the hotel I have been contacted by the manager re some of this issues. Sadly, some of those issues were explained away by informing me that... More

Was this review helpful? Yes 2
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Shaps2, I would first like to apologize that your stay with us was not a more pleasant one. When our guests are not provided with the quality of stay they expect, we at least try to make proper ammends. I believe we have done so. The lack of cleanliness at the pool should indeed not have happened and that... More

Marion
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014 via mobile

My family and I stayed At the Marriott Springhill Suites in Durham North Carolina, for 3 months this summer. While our newborn twins were in the neonatal intensive care unit at UNC Chapel Hill. The hotel manager Ted Franzese and his entire staff were amazing throughout our entire stay. They were all very supportive during our very trying time in... More

Was this review helpful? Yes 1
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Mr. VanAcker, Thank you for the very kind review. When I am asked what is the favorite part of my job I always respond "it's the truly special people you meet that appreciate what we try to provide". You and your family are certainly among the most special people I have had the opportunity to meet over the years.... More

Tupelo, Mississippi
Top Contributor
59 reviews 59 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 29, 2014

We stayed here for two separate work weeks and the rooms were quiet, clean, and comfortable. They were also very large and the separate work space from sleep space was nice for a week long work trip. The breakfast Buffett usually was out of eggs by the time I got there at 7:40 and it took a bit to restock.... More

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Jessica B, I would first like to thank you for the kind review and the many positive comments. I do apologize that the eggs were not replenished as quickly as they should have been. That should not have happened. As for the coffee, it does indeed end at the conclusion of breakfast. That was done because afternoon coffee was... More

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Additional Information about SpringHill Suites Durham Chapel Hill

Address: 5310 McFarland Drive, Durham, NC 27707
Phone Number:
Location: United States > North Carolina > Durham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Durham Chapel Hill 3*
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Also Known As:
Springhill Suites Durham Chapel Hill Hotel Durham

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