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All 67 Durham hotels

SpringHill Suites Durham Chapel Hill

3.0 of 5 Hotel   |   5310 McFarland Drive, Durham, NC 27707
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Ranked #7 of 67 hotels in Durham
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
Yainey Salem, Massachusetts
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273 people have reviewed this hotel

Traveler rating
    185
    58
    17
    11
    2
See reviews for
102
40
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91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Millington, nj
Top Contributor
85 reviews 85 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Just didn't like the layout of the rooms and the lighting. Fluorescent lighting and two separate rooms for bathroom-one with shower one with toilet...just weird. Decor somewhat strange...just didn't care for ambience at all. It was clean and really nothing wrong with it just not my taste.

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SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Phylis M, Thank you for staying with us and for taking the time to submit a review. Our hotel room design as you have seen is different than most. Overall, it has been very well received. However, there are also many people that are more comfortable with a more traditional design. We accept that and understand that our room... More

Salem, Massachusetts
Contributor
19 reviews 19 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here in back in 2011, and my stay was so great that when I moved to NC, I recommended this hotel to anyone who would listen. I've since moved again but travel to NC for business and was excited to stay here again. Unfortunately, it did not meet expectations and I'd be reluctant to stay here again with... More

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SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Yainey, I would first like to thank you for taking the time to submit a review. We appreciate all feedback, positive and negative in the hopes that we will use that information to improve. I would also like to thank you for the kind remark regarding our staff. Upon receipt of your review, two managers and I went to... More

Richlands, NC
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We find this hotel to be an excellent value for the price we pay (military rate). We have 4 kids and are quite comfortable in the double queen rooms with the sofa beds. The rooms are clean, the free breakfast is good, and the hotel shares a parking lot/courtyard with several restaurants. The pool and hot tub area are clean... More

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SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Marcelle279, Thank you for staying with us and for taking the time to write such a positive review. It's great to see that we are your "Go To" hotel in the area. That is certainly our goal with all of our guests. I greatly appreciate all of your feedback including the comment regarding our professional and friendly staff. We... More

Huntersville, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have been staying at this property on a fairly regular basis for the last couple of years in connection with training meetings that I conduct some distance from the property. While there a number of other options closer to the training site, I have chosen this particular Marriott property due to its convenient location to other amenities. In my... More

Was this review helpful? Yes 1
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello DickC107, Thank you for taking the time to write such a detailed and positive review. I have shared your comments with Ivanna and we both thank you for those remarks. I'm glad to see that we solved your billing problem and that "there is no place else you would prefer to stay." We hope to see you again soon.... More

Brooklyn, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2014

After getting over my surprise at the location (in a strip mall - as a new yorker, I'm not used to that at all), my wife & I found the hotel to be clean, comfortable and everyone there to be very helpful. The rooms were up to date and very clean. The hotel amenities were ample for an extended stay,... More

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SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello BklynTraveller2014, I would like to thank you and your wife for staying with us and for taking the time to submit such a kind review. Both are greatly appreciated. I was thrilled to see that you "Would absolutely stay here again" as that is our ultimate goal with all of our guests. Thank you again and we hope you... More

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 6, 2014

I stayed at this location for a business function. I was very disappointed. Our meeting room was cold all week. My room was cold all week. My shower was cold all week. The rooms were nice enough, but temperature is a basic comfort and it did not meet my expectations. They also ran out of sugar for 2 days. We... More

Was this review helpful? Yes 1
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello JodieBC, I sincerely apologize for all the problems you encountered during your stay. I can be reached at 919-403-1111 to discuss what we can do to make proper ammends. I truly do hope you will call either myself or Joshua White, the assistant General Manager. You are correct regarding issues such as bathroom cleanliness and no sugar avaiablility. There... More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 6, 2014

My company had a week long confernce here at Springhill Suites. The hotel is GREAT!!! Check in was so easy and the front desk staff was so accommodating. The rooms are beautiful and VERY clean. I had to coordinate meals/snacks for the entire week through the Sales/Catering Director, Laura Pelltier--she is AWESOME!!! Coming from Atlanta, GA, she and I emailed... More

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SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Jlemoine123, I would like to thank you and your group for staying with us this week. It was truly a pleasure having you here. I also greatly appreciate your kind comments regarding both Laura and Jose. I will certainly share your remarks with both of them as well as the rest of the staff. We hope to see you... More

Kent, Wa
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 4, 2014

I stayed here with my coworkers on a trip to the area and we really enjoyed our stay. The hotel is bright and fresh, the rooms are very pretty. The location was excellent, there are plenty of restaurants within walking distance. I highly recommended this hotel!

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SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Katie L, Thank you for staying with us and for taking the time to write such a kind review. It was great to see your high recommendation of our hotel as that is certainly what we strive for with all of our guests. We hope to see you again sometime soon. Ted Franzese General Manager More

Sarasota, Florida
1 review
2 of 5 stars Reviewed March 3, 2014

prefer to only stay at marriott hotels, and this location has been nicely renovated but . . . we had a really unfortunate experience at this hotel - no hot water for showers at 7:20am on a saturday morning-not even warm water. only cold. and that's just for starters . . . found multiple urine stains on the sofa sleeper... More

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Xirie, I would like to apologize for the very poor stay you had at our hotel. It was embarassing to read your long list of complaints. We did waive all charges for your night's stay as a way of saying we're sorry for the problems you encountered. Please note we did inspect your room thoroughly after hearing your concerns.... More

Orlando, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2014

I booked this hotel for a visit to Duke. The staff could not have been more welcoming and helpful during the trip. The breakfast buffet was always fresh, hot & tasty. Any requests were handled promptly & the cleanliness was unparallelled. The only challenge was an issue with the air unit. It was handled within 10 minutes on the night... More

Was this review helpful? Yes 1
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello CWORLANDO, Thank you for staying with us and for taking the time to write such a kind and flattering review. I will certainly share your remarks with all of the staff including the maintenance employee you mentioned and the housekeeping and breakfast staffs. Needless to say, it is our goal to have all of our guests leave here with... More

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Additional Information about SpringHill Suites Durham Chapel Hill

Also Known As:
Springhill Suites Durham Chapel Hill Hotel
Springhill Suites Durham Chapel Hill Hotel Durham
Address: 5310 McFarland Drive, Durham, NC 27707
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Durham
#7 Business Hotel in Durham
#10 Romantic Hotel in Durham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Durham Chapel Hill 3*
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