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SpringHill Suites Durham Chapel Hill

#3 of 69 Hotels in Durham
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5310 McFarland Drive, Durham, NC 27707
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SpringHill Suites Durham Chapel Hill
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SpringHill Suites Durham Chapel Hill
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425 Reviews from our TripAdvisor Community

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    297
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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McLean, Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Hotel was busy over the weekend. Some groups in the hotel. Lots of kids wandering around and in the halls. Little noisy. Housekeeping skipped us on our two night stay but there were more than enough towels so no big deal. Room is large and well organized.

Was this review helpful? Yes 1
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Wilfred B, I would like to thank you for staying with us and we appreciate your feedback. I do apologize that your stay was not a more pleasant one and am sorry for the housekeeping issue you encountered. I hope you will accept my apology and give us another opportunity to serve you in the future. Ted Franzese General... More 

Tampa, Florida
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Adequate parking, convenient location, easy check in, friendly staff,comfortable room, hot buffet breakfast, upbeat atmosphere. Free wifi, rooms are sound- proof, plenty of restaurants in the vicinity, easy access to Duke University as well as Chapel Hill

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello hsingh003, I would like to thank you for your very kind review and all the positive remarks associated with it. I'm truly glad you enjoyed your stay with us. We greatly appreciate your business and hope you will come back to see us again soon. Ted Franzese General Manager More 

Downingtown, Pennsylvania
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly staff. Had one little problem when we arrived... there was a deflated toy elephant and a half empty bottle of water in the room.... The hotel desk said, "I have no idea how that stuff got in there!" They gave us a different room and all went well. I would love to know how an otherwise clean room had... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Jeff D, Thank you for staying with us and for taking the time to submit your review. Both are greatly appreciated. I thank you for your remarks regarding our friendly staff and do apologize for the issue you encountered. I do hope you will come back to see us again soon. Ted Franzese General Manager More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Just checked out of this hotel,and I must say that it is a very nice hotel,they definitely need an upgrade on their staff.Checked in early morning Saturday, and the lady at the front desk(Amber)was not very welcoming at all.She rushed through the check in process,and was not friendly by any means.She didn't even tell me to enjoy my stay,or inform... More 

Was this review helpful? Yes 3
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Lionel W, I thank you for staying with us and for taking the time to submit your review. I am sorry that you found our night audit staff to be unfriendly and unhelpful. I take that portion of my job as General Manager very seriously and I must tell you I was very disappointed when I read your remarks.... More 

1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at this property more times than I can count. My stay has always been pleasant with super clean rooms and great service. Housekeeping and food services work especially hard and keep the rooms immaculate and the breakfast area always stocked and very clean. Antonio, who is one of the front desk staff is always very accommodating, pleasant,... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Jessica T, I would first like to thank you for your numerous stays at our hotel. Your business is greatly appreciated. Your kind remarks regarding Antonio, Housekeeping and the Food Service staff are also appreciated. Above all it was great to read that you will continue to stay with us when you're in the area. That is certainly our... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

Staff was amazing! Antonio is the bomb!! As others had already mentioned. I Drove from Chicago, arrived about 5 hrs before check-in and he accommodated us with a room right away! Even offered us breakfast! And when my wife had a work related emergency, so we had to leave one night early. Even though our reservation was non-refundable, they canceled... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Jared G, Thank you for staying with us and for taking the time to write such a kind and detailed review. I have shared your remarks with Antonio and the rest of the staff. It was great to read that you would definitely stay here again. We hope that will happen soon. Thanks again!! Ted Franzese General Manager More 

Level Contributor
176 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for one night..... the room was clean..... the pullout bed was awful (not even suitable for a teenager to sleep on) so we had to share beds..... the walls are paper thin and we were kept awake by the kids in next room and above us running around.... Breakfast was pretty good but very crowded...

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello pmfandme, I would first like to apologize for what appears to have been a very unpleasant stay. Noise complaints in particular are very difficult to monitor due to different guests agendas and schedules. I truly am sorry your stay was not a more pleasant one. I would like to thank you for your positive comments as well. I would... More 

Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In the area for a family wedding. This hotel was where the block of rooms were reserved. Even before getting there had talked to Tamara. We were extending our stay and was able to get the special rate thanks to Tamara. The staff was friendly and helpful. The hotel was clean and modern. Was located close to shopping and many... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Cindy W, Thank you for the very kind and detailed review. We appreciate your comments regarding Tamera, the staff as a whole and the cleanliness of the hotel. We accept all your feedback including the areas we need to improve upon. The waffles tend to be a challenge for us because they are wildly popular. Unfortunately they do sometimes... More 

Texas, Australia
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Convenient Location. Nice breakfast and room was good. Antonio K. was working front desk almost non-stop for the 2 days we were there - and always in a good mood. Didn't use exercise room - but looked nice.

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello MB, Thank you for choosing to stay at our hotel and for taking the time to submit such a kind review. Both are greatly appreciated. I have shared your comments with Antonio and the rest of the staff and hope that you will come back to see us again soon. Ted Franzese General Manager More 

Winston Salem, North Carolina
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

SpringHill Suites in Durham exceeded my expectations. The hotel is located just off I40 and very easy to find. This is a main shopping area with lots of retail and restaurants within 5 minute drive and Applebee's is across the parking lot and an easy walk. The room was very nicely decorated with comfortable couch, good workstation, lots of storage... More 

Was this review helpful? Yes
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Jessica T, Thank you for the very kind and detailed review. We appreciate that as well as your business. I am sorry you experienced a problem with the speed of the hot water delivery, but I was happy to read that you would stay here again and that we exceeded your expectations. I do hope you will come see... More 

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