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Courtyard by Marriott Durham Duke University/Downtown

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1815 Front Street, Durham, NC 27705
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Courtyard by Marriott Durham Duke University\/Downtown
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202 Reviews from our TripAdvisor Community

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Tampa, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

I usually stay at the Hilton when doing on campus exams at Duke, but the suites were not available. Hence, I stayed 4 nights at the Courtyard. The hotel is decent, and the staff very pleasant. Did not really enjoy breakfast, but dinner was good. I just found the room to small for husband, baby and myself. Also, be adviced... More 

Helpful?
Thank Jayne B
South Carolina
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms (two) for family while visiting our children and grandson were clean, comfortable and safe BUT there was no coffee!!! Courtyard does not provide breakfast, O.K. However if I'm not eating and paying a premium price for their "restaurant" breakfast there is no coffee available EVER, AT ALL! I need my coffee. I'm a more agreeable person if I... More 

Helpful?
Thank JTSC
Jeff I, General Manager at Courtyard by Marriott Durham Duke University/Downtown, responded to this review

Thank you for staying with us during Thanksgiving. We are very happy you could share the holidays with your family. As a devout coffee drinker, I definitely share your need for coffee. We always provide complimentary coffee brewers and coffee in the guest rooms, plus we have Starbucks in the Bistro that is available, although not complimentary. We hope you... More 

Orlando, Florida
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Lobby was well appointed. Rooms were great, with two notable exceptions. First, the bathtub/shower enclosures are quite old, and mine was lined with mold. Ewwww. No reason for this, especially after maid service the first day. I assumed the room had not been occupied for a while and that mold had formed. But after the maid service the first day,... More 

Helpful?
Thank tjtracey
Jeff I, General Manager at Courtyard by Marriott Durham Duke University/Downtown, responded to this review

Thank you for staying with us and for letting us know how we did. My apologies for the guest room cleanliness issues. I have passed on your comments to our Housekeeping staff and they will definitely address these concerns . I have also passed on your comments about the furniture to our corporate team. I am sure they appreciate any... More 

2 reviews
2 of 5 stars Reviewed 4 weeks ago

Towels were never changed, room was left dirty, not enough amenities, the front desk staffs didn't show any caring attitude. At first when I checked in they gave me a key to a room which already had people's stuff in it!!

Helpful?
Thank Asif A
Jeff I, General Manager at Courtyard by Marriott Durham Duke University/Downtown, responded to this review

Please accept my apologies for poor experience you encountered. I apologize that we did not meet your expectations. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please feel free to contact me if you would like to discuss your stay in more detail.... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 3, 2016

It was our first stop on our road trip to Florida. Front desk was courteous and efficient. Room and bathroom were nice and clean and bedding was comfortable. If you add free parking and what we paid this is a terrific value and I would have rated it 5 stars had it not been the bad experience with housekeeping. We... More 

Helpful?
Thank Nana S
Jeff I, General Manager at Courtyard by Marriott Durham Duke University/Downtown, responded to this review

Thanks for choosing to stay with us recently. Please accept my apologies for the noise disturbance with your room. I am surprised to hear about this situation, and am very sorry that this occurred. I will definitely look into this, as this is not our standard practice by any means. We hope you had a great holiday season, and hope... More 

Charlotte, NC
Level Contributor
104 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed December 22, 2015

We have stayed at this hotel twice- last year and in recent weeks. Both times have been positive experiences. The rooms are clean- the heating system is fine and the beds are adequate (though not that soft). Both visits were on a Saturday night and In Durham there are often loud parties going on but not at this hotel. It... More 

Helpful?
Thank brw115
Jeff I, General Manager at Courtyard by Marriott Durham Duke University/Downtown, responded to this review

Thanks for staying with us. We agree that we provide a great value for anyone coming to the Durham area. We are glad you enjoyed your visit with us. More 

United States
Level Contributor
81 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed December 11, 2015

Just imagine what big Marriott corporate would do when they wanted to build a business hotel near Duke a while ago - and yes, this hotel is exactly that. Good location, good room, and old. But one thing you need to give kudos to Marriott is that they keep the service level up. If the rate is good, definitely would... More 

Helpful?
Thank Steven Y
Jeff I, General Manager at Courtyard by Marriott Durham Duke University/Downtown, responded to this review

Thanks for staying with us recently. We appreciate the feedback. Our property actually went thru a renovation last year, and although our exterior may not resemble the newer Courtyard brand products, our Lobby space and guestroom have gone to the new design and are really terrific. We hope you give us another look the next time you are in the... More 

Carolina, Puerto Rico
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed December 10, 2015

I stayed this last week at the Marriott.... it was a great experience... it's 18 miles from the RDU airport but well worth the drive... the room was spacious with a lot of electrical outlets for all my devices.... the people working there were great with one minor exception.... the guy who makes coffee at the breakfast area.... I ordered... More 

Helpful?
Thank gary c
Jeff I, General Manager at Courtyard by Marriott Durham Duke University/Downtown, responded to this review

Thank you so much for letting us know how we did. It is only through feedback such as yours, that we are able to improve our services. I am happy that overall you enjoyed your stay. I do apologize that we did not meet all your expectations in all our areas. I have shared your comments with our staff to... More 

Johns Creek, Georgia, USA
Level Contributor
163 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed November 25, 2015

I am a very loyal to Marriott when I travel. This particular stay was an overnight on a Thanksgiving travel trip from Atlanta to Va. Beach using rewards points. Some of the newer built Courtyards are really impressive and a huge step up for the brand. The older properties have taken steps to upgrade the rooms and the restaurants. This... More 

Helpful?
Thank cbwilkjr
Jeff I, General Manager at Courtyard by Marriott Durham Duke University/Downtown, responded to this review

Thank you for taking the time to let us know about your recent stay. We are always striving to improve our performance, and it is only through valuable feedback, such as yours that we are able to do so. I am happy you found our staff to be so accommodating. I do apologize for some of the other issues you... More 

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 12, 2015 via mobile

The hotel is very nice and updated. The beds are some of the more soft I have slept on in a hotel. I am most impressed with the staff. We have stayed there a few times over the last year. Each time we are there, the staff is incredibly nice and helpful. We were missing some toiletries the last time... More 

Helpful?
Thank iLiketoeatpizza
Jeff I, General Manager at Courtyard by Marriott Durham Duke University/Downtown, responded to this review

Thank you for staying with us recently. We truly appreciate the feedback. Although you seemed overall pleased with your stay, I must apologize for the issues you encountered during your time with us. I have shared your comments with our staff and we will make sure these issues do not happen again. We hope to see you again if you... More 

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