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Extended Stay America - Durham - Research Triangle Park - Hwy 55

#39 of 70 Hotels in Durham
Certificate of Excellence
2.0 of 5
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4515 North Carolina Hwy 55, Durham, NC 27713 (Formerly Homestead Studio Suites)
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1 room 1 guest
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Extended Stay America - Durham - Research Triangle Park - Hwy 55
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58 Reviews from our TripAdvisor Community

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Traveler rating
    31
    11
    3
    1
    12
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14
7
7
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (58)
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    (14)
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    (12)
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    (18)
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Durham, North Carolina
Level Contributor
3 reviews
4 of 5 stars Reviewed July 11, 2015

I found the front desk very helpful. My regards to Ashlei especially. My only complaint is that my room was not cleaned a couple of times, however when I told the front desk, they made sure the cleaning was done ASAP.

Was this review helpful? Yes
Satellite Beach, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 4, 2015

We live out of state and booked this room online. Upon arriving at this hotel in Durham, the first thing we noticed is that there is poor customer service on top of not enough staff to help visitors with their concerns or needs. After entering the room we observed the room was not cleaned. There was no toilet paper, towels... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Hi Marcey, Thank you for your recent review of your stay. I am so disappointed that we did not meet your expectations. Please accept my apology. I met with the staff, and we will coach and retrain our staff at every level, to ensure that your housekeeping issues are not repeated. Thanks to your feedback, we can continue to work... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 24, 2015 via mobile

I relocated for a new job. First week was good and after that problems started. No room service, they over charge you, 2 months without a tv remote control, they enter your room and go through your stuff and steel things special Carley and Rachile, talk-down and yelling, kitchen pipes are broken, dirty towles( use the towel and you will... More 

Was this review helpful? Yes 5
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that you found no comfort with our location during the entire six months that you remained a guest. I am sorry for your experience. I discussed your comments with the team, and we are dedicated to improving our customer service... More 

Durham, United Kingdom
1 review
5 of 5 stars Reviewed June 11, 2015

Manager Brian was a great help, my room was non-smoking & quiet inviting on the 2nd floor. Traveling by myself in a Queen suite included a kitchen and enough closet and dresser space for a lady. This wasn't my first time staying and want be the last.

Was this review helpful? Yes
denver
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 13, 2015

Our first room had wet carpet from recent shampooing. After 30 minutes we were taken to a new room. The lining of the curtains was in shreds. The room and bathroom were not very clean, for example there was urine around the base of the toilet. The linoleum floor was curling up around the edges. We had to ask for... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Thank you for providing us with details about your stay. Please know that we are sincerely sorry for the cleanliness issues that occurred during your experience with us. I discussed your comments with the team, and we will work to make sure our rooms are cleaned and inspected to our company’s high standards. Thank you very much for bringing this... More 

Fayetteville, North Carolina
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed April 27, 2015

We checked into the hotel fine, but when we got into our room in the evening the air was thick with the smell of smoke. It was late and was hoping that it wouldn't bother me much, but by the next day I had trouble breathing and my allergies had flared up. The next day I asked to be switched... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Thank you for your recent review of your stay. I am so disappointed that you were not satisfied with the service you received. Please accept my apology. The situations you described are unacceptable and I am truly sorry for your experience. To ensure that a situation like yours doesn't happen again, I am holding my staff responsible for their conduct... More 

Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 27, 2015

My husband and crew have rented three rooms the past several months. They find the staff is extremely nice and helpful.They have not had any problems or issues. They plan on staying as long as they have work in the area.I chose this location after reading other reviews and glad I did.

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Thank you so much for posting a review of our property. I am proud of our team for exhibiting great customer service to your husband and his entire crew. We would like to thank you again for posting your review, and we look forward to welcoming you back in the future! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 28, 2014 via mobile

Im a caregiver for a disabled veteran and stayed here for months waiting for his house to sell. While i worked full time i had full confidence that the staff would look out for him in my absence. They were always so pleasant and kind! I mostly delt with ashlei at nite and she was always so pleasant n smiling.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our team. I am proud of our staff for proving your client a warm and friendly home away from home. Thank you again for sharing your comments with us. We look forward to hosting you or your client again in the... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 24, 2014

Ashlei and Atiya were exceptionally helpful and polite through my entire stay.I received smiles everyday and I really felt like I was at home.I look forward to coming back to this specific location only because of them. I appreciate Flo for being an awesome manager and having great staff.one star my butt! Keep it up!

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Ashley - Thank you for writing a review of our hotel. We are so glad to hear that our staff provided you with quality service and made you feel at home. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 20, 2014

I was very pleased with Ashlei first off. She was very attentive, courteous, & professional. The rooms was clean and up to my standards. I have stayed at your chains previously and this was my best experience, I will be returning.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 55, responded to this review

Thank you for your recent review of our hotel. We are so pleased to hear that our staff, especially Ashlei, took such great care of you. We are also glad that you enjoyed your clean room. Thank you again for your kind words. We look forward to seeing you again soon. More 

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