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All 67 Durham hotels

Extended Stay America - Durham - University

2.0 of 5 Hotel   |   3105 Tower Boulevard, Durham, NC 27707
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Extended Stay America - Durham - University
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Ranked #42 of 67 hotels in Durham
A recent review
4 of 5 stars Reviewed January 4, 2014
Ms_Zee48 Charlotte, North Carolina
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18 people have reviewed this hotel

Traveler rating
    4
    6
    2
    2
    4
See reviews for
8
1
2
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Charlotte, North Carolina
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 4, 2014

I walked in hoping to find a room. I was greeted professionally by Jackie. He was very pleasant and courteous and made me feel welcomed. Unfortunately, they didn't have a non-smoking double available. He was so nice I was mad I couldn't stay. It's so refreshing to get the great customer service you expect. From the outside and lobby the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Durham - University, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our guest services representative that served you and our hotel overall. I was disheartened to read that we were unable to provide you with a non-smoking double. Please know, we will continue to try to accommodate our guests as best as... More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed December 6, 2013

Me and my wife stayed at ESA Durham University for a month before eventually transferring to another ESA close to her place of work. Based on the rate, we both knew what to expect with the room. You can hear the foot steps of the guests above your room and sound of water rushing from an opposite room. On my... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Durham - University, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. Please accept our apologies for the disturbance from other guest. Still, we are happy to know that we were able to provide you with a comfortable and clean room and the staff was friendly and professional. Thank you again for your... More

Durham, North Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 8, 2013

My husband and I stayed at this location for over 2 months. The management staff there was very professional. The location of this hotel was great. It is close to the major highways. Target is just down the street for your shopping needs. The room came equipped with all your kitchen needs. The staff was very helpful with any problems... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Durham - University, responded to this review

Tamara - The staff and I read your review, and would like to thank you for writing such wonderful things about your stay with us. We were glad to read that you were pleased with the room amenities, room location, and the service from our staff. We strive to provide a "Home Away from Home" experience for all guest and... More

Durham, North Carolina
1 review
4 of 5 stars Reviewed August 26, 2013

Okay, so the hotel rooms are....average? Not in great condition. I wanted a non smoking room and had to move twice because the "non-smoking" rooms smelled like smoke. I wasn't really surprised for the rate. When I contacted the front desk for help they were more than happy to help me find a better room. No attitudes, just service. I... More

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Manager_11525, General Manager at Extended Stay America - Durham - University, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your first room smelled of smoke. In response to your feedback, I am going to discuss this issue with my team to make sure everyone continues to work on making our rooms "FRESH". We continually work to improve our hotel, so I really appreciate you providing us... More

1 review
2 of 5 stars Reviewed August 22, 2013 via mobile

The representative were courteous, and helpful. The nonsmoking room reeked of cigarette smoke - febreeze did not help. They need other products. The shuttle svc was reliable, but you have to be very specific with your address, because the hotel paperwork is not, and frequently the shuttle didn't know where you were while waiting for them. There seemed to be... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Durham - University, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your room smelled of smoke. In response to your feedback, I am going to discuss this issue with my team to make sure everyone continues to work on making our rooms "FRESH". We continually work to improve our hotel, so I really appreciate you providing us with... More

West Chester, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 27, 2013

We reserved a room for 6/23/13. Knowing we would be arriving around 11pm, we called the hotel in late afternoon to inform them we were indeed coming. The person who answered said she was too busy to talk and reassured us that our reservation was in the computer. When we arrived, they had no room available and offered no alternative.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Durham - University, responded to this review

Joel - I appreciate you bringing your experience to our attention. I was disheartened to read that your reservation was not honored, nor did we provide you with an alternative plan so that you would not have to be inconvenienced by looking for another hotel in which to stay. Please accept our apologies. To prevent this from happening again, my... More

Durham, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 15, 2013

My husband is a cancer patient at Duke. We have been staying here, first on Ivy Creek Rd. and had no view and problems with billing. I came across this one on Tower Blvd. Thought it would be better since we were closer to major roads, but upon checking in we had many problems and still do. First morning the... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Durham - University, responded to this review

I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that you have been experiencing multiple issues at our location. I really appreciate you speaking to myself and the Hotel Manager over the past couple of days about the issues we need to focus on in order to make your stay more comfortable. We... More

New York
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 22, 2013

The Good: Location--8 minute drive to the university, 2 minute drive to super target and pharmacy. Despite good location, fairly quiet. Value--you get a decent sized room with kitchenette and decent sized bathroom. Friendly Staff--they are helpful and friendly. Wifi Internet--excellent signal strength and speed, can stream videos. The Bad: Hygiene! Sheets and pillowcases seemed not have been changed when... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Durham - University, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the level of cleanliness in your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have met with my entire staff to refresh them on our cleanliness and... More

wilmington, nc
2 reviews
4 of 5 stars Reviewed May 22, 2013

Like others have said, the extended stay was convenient (walking distance to fast food and a target is hard to beat) for a reasonable price, but the staff is the true value of staying here, particularly for longterm stays (i.e. more than a few days). It's a rare quality to encounter hotel staff that can be real people and also... More

Was this review helpful? Yes
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed May 13, 2013

If you are looking for convenience and a good price, use this property. I was attending a graduation and the area hotel prices were ridiculously high compared to other times of the year. The staff was very accomodating and it's a great location for shopping. Could use better TV reception on a few of the channels, though.

Was this review helpful? Yes

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Additional Information about Extended Stay America - Durham - University

Also Known As:
Extended Stay America Durham
Address: 3105 Tower Boulevard, Durham, NC 27707
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #42 of 67 hotels in Durham
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Durham - University 2*
Reservation Options:
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