I travel to Durham often and was looking for a nice place with a kitchenette.
At this hotel, the floors and walls and kitchen surfaces were dirty and grimy.
The walls were thin and a couple in the next room fighting sounded as if they were in my room.
I openen the bed spread to find hairs in the sheets....
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"Thank you for taking the time to make us aware of your experience at Extended Stay America Durham - University. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.
The...