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Extended Stay America - Durham - Research Triangle Park - Hwy 54

#30 of 70 Hotels in Durham
Certificate of Excellence
2.0 of 5
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2504 NC Highway 54, Durham, NC 27713 (Formerly Studio Plus Deluxe Studios - Durham - Research Triangle Park)
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Extended Stay America - Durham - Research Triangle Park - Hwy 54
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41 Reviews from our TripAdvisor Community

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    25
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    4
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10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

If you value your health, stay far away from this place. This was our SECOND room! Not only was it filthy, the smell in there was unbearable. Needless to say, we did NOT stay here! This place is a huge disappointment for Extended Stay America. The one we experienced in NJ was immaculate and far from resembling a pay per... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be retraining our entire staff on our cleaning and room inspection procedures to ensure your experience is not repeated. Our team is... More 

Huntsville, Alabama
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 19, 2015

I was thrilled to find a $68 room in Durham for my three days of oral history interviewing in the area, and was especially happy to find that the room had a kitchenette with full sized fridge and stove. The hotel is being renovated, which probably accounts for the especially low rate, but I was not bothered by the occasional... More 

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Durham, North Carolina
1 review
5 of 5 stars Reviewed July 9, 2015

I have been staying at the Extended Stay for a month and of all the hotels I have stayed in, this is by far the best. The staff is awesome, friendly and extremely helpful. The manager Brian Hines does the best at making your stay a place to remember and return.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

Hi there, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. We look forward to serving you throughout your stay! More 

1 review
2 of 5 stars Reviewed April 2, 2015

The staff was very friendly!!! Location was not bad. however, the room was horrible... it smelled, the bed spread had cigarette burns, and ash stains. the pictures above the bed had hair strands stuck in the frame. The lamps on either side of the bed had some kind of black residue very visible. The light switch was black from dirt.... More 

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Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mentioned. Our goal is to ensure you are provided with a clean, comfortable room while... More 

Orlando, Florida, United States
Level Contributor
152 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed February 7, 2015

Got a deal for a week stay here. The location was close to where I had to go to work. I was very impressed with the size of the room. Ample space to move around comfortably, including the kitchen. The bed was firm, good for my back. The room clean and in good repair. Wireless was stable. Breakfast is not... More 

Was this review helpful? Yes 2
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 29, 2014

I stayed here a couple of weeks ago for three nights. Tonya at the front desk was very friendly and accommodating. She checked me in early and upgraded my room in order to honor what Priceline told me I was getting. The place is SUPER INEXPENSIVE! It doesn't have all the bells and whistles but definitely will suit your basic... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

It is so rewarding to read that you had a comfortable and enjoyable stay with us. Thank you for your comments. We are so pleased to read that you received such excellent service from our staff, and that you found our hotel to be a great value for the price. Thank you again for your review. We look forward to... More 

1 review
5 of 5 stars Reviewed December 18, 2014

I want to let you know that I have stayed with my family in a few different Extended Stays and this is one that I enjoy very much? The staff was very nice and helpful. Thanks to Dyaisa. Also Brain was great. I love that this hotel has a full mini kitchen with an oven. Its home away from home.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to read that you had a good stay with us, and that our staff provided you with great service. It is so great to read that you enjoyed the fully equipped kitchen in your room, and that we were able to make you... More 

Durham, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 26, 2014

I would line to thank a few staff members for there professionalism and courteous service. Atiya,Ashlei and Rachel gave great service during my visit. I look forward to the next visit. I also appreciate the cleanliness of the room and also well supplied it truly is a home away from home experience

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

Thank you for taking the time to write a review of your stay. I am so glad to read that our staff was professional and courteous. The staff and I appreciate your comments on the cleanliness of your room, and we are glad that you liked how it is equipped. We are so proud to have provided you with a... More 

1 review
5 of 5 stars Reviewed September 21, 2014

My stay at the hotel was great The rooms the service and the staff were great. In visiting some family here and choose Extended stay America And I must say I made a good choice. So good I had to write about it. Thanks Ashlie.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

Thank you for taking the time to share your experience with us. Our staff takes pride in creating a memorable and exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments, we have shared... More 

Houston, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 2, 2014

I find Tripadvisor reviews very helpful but in this case Expedia was more accurate. Usually both sites score the hotels with similar numbers but for this hotel there was a significant discrepancy between the scores of Tripadvisor (EXCELLENT: 4.5) and Expedia (POOR: 2.6). This time I believed in Tripadvisor and stayed for 8 nights during a recent business trip. MY... More 

Was this review helpful? Yes 2
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