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All 67 Durham hotels

Sheraton Imperial Hotel and Convention Center

3.5 of 5 Hotel   |   4700 Emperor Blvd, Durham, NC 27703
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Ranked #26 of 67 Hotels in Durham
A recent review
5 of 5 stars reviewed 1 week ago
Travelfan_K Vancouver BC
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172 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver BC
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

I recently visited North Carolina for the first time and I stayed at the Sheraton Imperial Hotel and Convention Centre. The service at this property is amazing!! First, there is a complimentary shuttle to and from the airport. In addition to that, when I checked in I was given a map of the area and a listing of numerous restaurants... More

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Travelfan_K: Thank you for taking the time to share your on-line review. It was great to hear that you enjoyed your stay. I can truly say that our team has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are all about; exceeding our guest’s expectation through... More

Atlanta, Georgia
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

When I checked in the front desk staff didn't bother to tell me that the entire hotel HVAC system was down. The lobby was hot. The elevator lobbies even hotter, and so was the room. The front desk staff also didn't bother to tell me that they were not giving me the king room I reserved. Instead they checked me... More

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Mary H: We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest’s comments as they help us improve, and continually provide the best guest experience possible. We rely on you, our guest, to let us know how we are doing and how we can better meet... More

Wilmington, North Carolina
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed here recently and I wasn't impressed. The staff was nice and friendly and the rooms were nicely furnished. I thought the bed was comfortable but the sheets were stiff and kind of itchy. Our room was near the ice machine which was a little noisy but ok. My biggest complaint is the air conditioning situation.... More

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Katie F: I appreciate you taking the time to write a review and would like to apologize that your guest room was not comfortable. We take all feedback seriously and I will share your review with our hotel's Chief Engineer. If you have any similar issues in the future, please get in touch with Guest Services. Our friendly staff... More

kings mountain, nc
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 17, 2014

Stayed with the folks at the Sheraton Imperial Sunday through Friday.....check in was perfect, front desk staff was accommodating and amazing. The SPG (rewards) acknowledgement was constant throughout my stay. I can not say enough about housekeeping, the daily breakfasts, and the parking. (Shuttle service was offered daily, the hotel is located with a half mile of some great restaurants).

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear tomgor: We thank you for choosing the Sheraton Imperial for your stay and for you fantastic review. We're pleased to know that you had a wonderful experience with all of our team members. I will be sure to share your comments with Team Sheraton. Again, thank you for your business and we hope to see you in the near... More

New York City
Top Contributor
84 reviews 84 reviews
55 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 13, 2014

I stayed 2 nights at the Sheraton for a business trip. We also held meetings in the hotel during the entire stay. Check-in was very nice, the gentleman at the reception desk; like everyone at the hotel, was extremely pleasant, genuine and nice. My room was rather bland, very brown and dark. Brown carpet, brown wall paper, brown curtains, dark... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear NYCTravelMan: Thank you for your business as well as your kind review. Both are greatly appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and... More

Silver Spring, Maryland
Top Contributor
55 reviews 55 reviews
49 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed July 27, 2014

My wives family scheduled a four day family reunion in Durham, NC and the Sheraton Imperial hotel was chosen as the venue for lodging and some events. The hotel is located outside of downtown Durham and is about 10 miles from the RDU airport. We drove from our home in Maryland and arrived mid-afternoon on a Thursday. Prior to arriving,... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Farmerica: Thank you for the great review of our hotel! It was our pleasure to host your four day family reunion. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, it is truly appreciated and... More

Atlanta, Georgia
Contributor
15 reviews 15 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 21, 2014

I stayed here while on a business trip and it was a very nice hotel. The breakfast buffet was good with custom omelette station! I had dinner there as well and the Salmon was awesome! The pool looked very inviting and I will check it out in a few weeks when I return for another training!

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Monniet11: Thank you so much for the outstanding review. I will be sure to share it with the entire team. On your next visit I hope you will have an opportunity to enjoy the pool. We thank you very much for your business and look forward to a return visit. Sincerely, DianeT Customer Service Manager More

eastchester
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 18, 2014

Stayed one night recently on a business trip. Hotel is clean and bright. Lobby is spacious and has usually sheraton amenities. Staff was very friendly and accomodative. There is also an executive club. Mattress and bed quality was very high (Sheraton Sweet Sleeper) Easy access to major roads.

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Mangmail: First we would like to extend our appreciation to you for choosing the Sheraton Imperial Hotel for your stay. We also wanted to thank you for taking the time out to write your comments regarding our hotel and some of the amenities we have to offer. Thank you again for your business and we hope to see you... More

Cedarhurst, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 17, 2014

A hidden gem! Very comfortable with all the amenities - a comfortable room, a good meal to be had, a pool, and a kind and accommodating staff. They have walking trails and an herb garden, created and developed by the staff! I would definitely recommend this hotel for the value, quality of service, convenience, and location.

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Rubyred47: Thank you for glowing review regarding our Hotel and your recent stay. We are delighted you had a wonderful stay with us and would recommend the Sheraton Imperial Hotel for the value, quality of service, convenience, and location. We can assure you, your kind words will be shared with all the Team members. It is always a pleasure... More

Key West, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 15, 2014

Stayed here twice in July. Staff was excellent, accommodations were as expected from a Sheraton property, restaurant on site (Seasons) was excellent (Rasam did a great job), Crab Cakes were the best I have had in some time. Would definitely stay here again.

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear roroflow2: Thank you for your business as well as your kind review. Both are greatly appreciated. I'm truly glad you enjoyed your stay with us and hope you will come see us again. Sincerely, DianeT Customer Service Manager SIHCC More

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Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Phone Number:
Location: United States > North Carolina > Durham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton

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