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All 67 Durham hotels

Sheraton Imperial Hotel and Convention Center

3.5 of 5 Hotel   |   4700 Emperor Blvd, Durham, NC 27703
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68%
Ranked #28 of 67 hotels in Durham
A recent review
4 of 5 stars reviewed 1 week ago
Annalee T
  • Reviews (160)
  • Photos (28)
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  • Room tips (38)
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160 people have reviewed this hotel

Traveler rating
    37
    68
    33
    17
    5
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17
10
13
101
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
26 reviews 26 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed here during a business trip. The hotel allowed me to check in early and ensured that I had everything I needed. A few times throughout my stay I had issues with WiFi connectivity. I also didn't like that you had to pay to use the fitness center. Food was great and was well taken care of throughout... More

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California Hot Springs, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed here for business for a couple of nights. Great location in terms of proximity to airport, rooms are very specious and clean. full bar and restaurant helps. Front desk staff is helpful. However service can definitely be improved, i am a platinum members and replacing coffee/tea in the room took almost 45 mins after i called on the... More

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Lewisville, Texas
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Decided to stay in the Raleigh/DUrham area instead of down at Pinehurst for my visit to SUnday's round at the US OPen. Terrific Room. The Breakfast Buffet (included in my stay) was filled with healthy choices (plus Bacon!). THe lounge/bar area in the lobby was perfect for a late night snack. Good choices again on the menu too and enough... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear MarkPerdue: Thank you for taking the time to share your on-line review. What an awesome and exciting opportunity to have attended the US Open. It was great to hear that you had a good experience at the Sheraton Imperial Hotel. I can truly say that Team Sheraton has a genuine concern for each and every guest that enters our... More

Vancouver, Canada
Top Contributor
145 reviews 145 reviews
38 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was pleasantly surprised by this property that is located close to the airport (Free shuttle on the hour, all day!) The property is in good condition and has an executive lounge (with a computer) that is very helpful for breakfast/snacks (I'm a platinum SPG member). Rooms are clean and convenient. Parking is free in their large lot. Wifi free... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Lawrencejho: Thank you for being a SPG Platinum member and for taking the time to leave a review of your recent stay with us. We are very pleased to hear that you found our location a welcome change from the asphalt and concrete of typical airport hotels. Our park-like setting, convenient to RTP, RDU, universities and corporate campuses, is... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 26, 2014 via mobile

I would definitely recommend this hotel for business travelers. The staff is very friendly and accommodating to any business needs and does their best to serve the needs of their Gold and Platinum guests. I stayed here every week for several months and always was upgraded to a higher floor with more amenities. Club lounge is nice. Restaurant has a... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear TravelbugSPG: Thank you for being an SPG member and for taking the time to leave a review of your recent stay with us. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament that we have done just that. I will be sure to share your review with Team Sheraton.... More

Lange park, Chaguanas
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 15, 2014

Generally,this is a nice hotel. What wins were: 1. The décor of the lobby and the restaurant looks good. 2. Free access to the fitness center next door which was excellent 3. Wine tasting for 90+ rated wines (for a small fee) 4. Incentive to "Go green" ($5 food and beverage voucher per day) However I found the following that... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Andre_Thompson: Thank you for taking the time to leave a review of your recent stay with us. Here at Sheraton Imperial Hotel, we strive to exceed your expectations each stay. We appreciate all feedback, both positive and negative. Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that... More

Kentucky
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 14, 2014

In town for 2 night stay but not much time at the hotel. Very nice hotel with friendly staff. No real issues. Only minor item was the foreign guy working the food market was a little annoying - trying to make constant jokes to my 11 y/o daughter. Would stay there again if got the same rate via hotwire. The... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear RobF379: Thank you for your business as well as your kind review. Both are greatly appreciated. I'm truly glad you enjoyed your stay with us and hope you will come see us again. Sincerely, DianeT Customer Service Manager SIHCC More

Washington, DC
Top Contributor
71 reviews 71 reviews
37 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed May 11, 2014

This is a solid choice in Durham for business travel. The rooms are clean and spacious and the staff is friendly. Ended up doing room service each night and the food was always good. I was placed on the club level and the snacks/drinks offered are well done. The woman that runs the show there is EXCELLENT. You could tell... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Ellen28: First we would like to extend our appreciation to you for choosing the Sheraton Imperial as your hotel of choice. We also wanted to thank you for taking the time out to write your comments regarding our staff members. We are truly glad we have met all your expectations, your kind word will be pass on to our... More

Singapore, Singapore
Contributor
18 reviews 18 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 2, 2014

Stayed at the hotel for 5 days as it was walking distance to my office. Nice and clean rooms which were of a very nice size. Had all the amenities expected from a Sheraton and the gym was situated next to the hotel. The restaurant was quite good and service was polite and prompt. Overall a good choice if you... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Lucell: First we would like to extend our appreciation to you for choosing the Sheraton Imperial Hotel for your stay during your business travel. We also wanted to thank you for taking the time out to write your comments regarding our hotel and some of the amenities we have to offer. Thank you again for your business and we... More

London, United Kingdom
Top Contributor
228 reviews 228 reviews
174 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed April 29, 2014

Although a little pricey (at least at the rate I got) for what it is, the hotel is very nice the staff so nice, special thanks to Betty for being such a great help on the front desk, very reasonably priced buffet breakfast

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Pheephox: Thank you for taking the time to share your on-line review. I will be sure to share your review with Betty and Team Sheraton. It was great to hear that you enjoyed your stay and the breakfast buffet in Seasons Restaurant. The breakfast buffet is served every morning in Seasons Restaurant and complements every appetite. Thank you for... More

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Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Phone Number:
Location: United States > North Carolina > Durham
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#18 Business Hotel in Durham
Hotel Class
Number of rooms
331

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