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Sheraton Imperial Hotel and Convention Center

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4700 Emperor Blvd, Durham, NC 27703
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Sheraton Imperial Hotel and Convention Center
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Sheraton Imperial Hotel and Convention Center
Sheraton Imperial Hotel and Convention Center
Sheraton Imperial Hotel and Convention Center
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215 Reviews from our TripAdvisor Community

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Traveler rating
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    43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (215)
  • Mar-May only
    (62)
  • Jun-Aug only
    (54)
  • Sep-Nov only
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  • Dec-Feb only
    (47)
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New Smyrna Beach, Florida
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Check in turned out to be a mess. When we checked in for a one-week stay, it seemed to go well enough until the next morning the maid around 8am was pounding on our door telling us it was time for us to leave. Front desk: apparently the staff person who checked us was a trainee and was to be... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Kyra R: Thank you for your on-line review. Please accept our apologies for the challenges you experienced while staying with us and know that your experience wasn’t reflective of the high standards of quality and customer service that we’ve set. Your comments will be reviewed by our team and we appreciate the time you have taken to reach out... More 

New York City, New York
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a nice stay at the Sheraton Imperial recently. We arrived in the afternoon and checked in. There was only one attendant on duty so we had to wait 10 minutes while she was having by a discussion with another guest. When we got to the room, we settled in. The rooms are very comfortable and clean. We ordered... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Annah P: Thank you for the on line review of our hotel! Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. I am glad to hear that the weather cooperated during your stay so that you could enjoy the outdoor pool. Again, thank you for taking... More 

Statesville, North Carolina
Level Contributor
7 reviews
5 of 5 stars Reviewed 3 weeks ago

I was a member of the NC SAB for SADD and we hosted our state conference here in November. This hotel handled it perfectly. Everything was set up perfectly and it was so great to work with such a great hotel staff. Very pleased

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Katieet0303: We thank you for choosing the Sheraton Imperial for your NC SAB for SADD Conference and for you fantastic review. We're pleased to know that you had a wonderful experience with all of our team members. Again, thank you for your business and we hope to see you in the near future. Sincerely, DianeT Customer Service Manager SIHCC More 

Vienna
Level Contributor
257 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 4 weeks ago

positive Very short drive to/from airport Ample free parking. We never had to worry about finding a place to park even if we returned from late night dining. (Thumbs up) Spotless clean room, ok in size Professional, friendly front desk staff No noise from Interstate or airport Nice pool area Reasonably priced coffeeshop Could be improved Dark room (decor, furniture)... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Cibiem: Thank you for the on line review of our hotel! Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, it is truly appreciated and I will be sure to share it with Team Sheraton.... More 

Punta Gorda, Florida
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stopped here while on a trip from Florida to Connecticut. This is a top rate facility in Durham. It's a huge place! I know this next comment is going to be hard to believe due to the usual quality of hotel restaurants but they have a good one. I had a wonderful breakfast and an excellent pizza for dinner.... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Mable S: Thank you for your great review. We strive to make our guest experiences excellent, and it seems we achieved this during your stay. I especially appreciate your comments regarding the Sheraton’s Make A Green Choice Program (MAGC). Make A Green Choice (MAGC) is Starwood’s guest-facing sustainability program in which our guests can choose to help reduce our... More 

NC
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 8, 2015

Great hotel with all the amenities for business travel. Conveniently located off I-40 and within minutes of RDU International and Research Triangle Park. Hotel provides a great atmosphere for business travelers. Early morning cafe is a bonus. Restaurant serves local foods which is nice and the bar has a good selection of local beers. Does need some updating in regards... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear bcarson: Thank you for taking the time to submit a review. I will be sure to share your comments with Team Sheraton. Your recommendation, kind remarks and business are all greatly appreciated. We hope you will come see us again. Sincerely, DianeT Customer Service Manager SIHCC More 

Wrexham, United Kingdom
Level Contributor
173 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed May 29, 2015

Stayed here for 3 nights - great location with a shuttle from airport (call them from baggage claim). Staff are all very friendly. Rooms are big. Fitness centre next door is well equipped and is free when staying. Nice bar and food is good

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Dr. Peterr23: Thank you for your review. I am delighted to hear that you enjoyed the spacious guestroom and the friendliness of our Staff. Your comments regarding our nearby location to the airport are greatly appreciated. Our airport shuttle leaves on the top of every hour and pick up are on demand. Again, thank you for your business and... More 

New York City, New York
Level Contributor
50 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed May 28, 2015

Not bad and not good... New carpet seems to soften the negatives a bit. Old worn furniture and doors. Room smelled extremely musty. Not bad for a one nighter but if I was scheduled to be in the area for a week I would have searched for something a bit more clean cut.

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear UESNYC646: Thank you for taking the time to provide us with valuable feedback regarding your most recent stay. We are very disappointed to read that we did not exceed your expectations, resulting in a less than positive stay. We hope that we have the pleasure of welcoming you back in the future, to truly exceed expectations. Sincerely, DianeT Customer... More 

Huntsville, Alabama
Level Contributor
255 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed May 25, 2015

Stayed 2 nights. Rooms are remodeled but still could do better. Bathrooms are tight with a low ceiling hence the cramped feeling. Service in restaurant was good too. Food was decent. Check in and check out were both easy. Lounge for spg members provided breakfast that was basic but good.

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Shefpat: Thank you for being an SPG member and for taking the time to leave a review of your recent stay with us. Your comments are valuable to us. We give the utmost importance to our guest’s comments as they help us improve, and continually provide the best guest experience possible. We rely on you, our guest, to let... More 

Orefield, Pennsylvania
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 21, 2015

A nice hotel with great bedding and very comfortable beds. Nice bar gathering place as well and a very good restaurant. I always use the "save the earth" option where you can opt to not have your room cleaned for a $5 credit. I use this in the small shop to get either coffee or juice every morning before I... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Ann G: Thank you for your great review. We strive to make our guest experiences excellent, and it seems we achieved this during your stay. I especially appreciate your comments regarding the Sheraton’s Make A Green Choice Program (MAGC). Make A Green Choice (MAGC) is Starwood’s guest-facing sustainability program in which our guests can choose to help reduce our... More 

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