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All 67 Durham hotels

Sheraton Imperial Hotel and Convention Center

3.5 of 5 Hotel   |   4700 Emperor Blvd, Durham, NC 27703
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Sheraton Imperial Hotel and Convention Center
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67%
Ranked #27 of 67 hotels in Durham
A recent review
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150 people have reviewed this hotel

Traveler rating
    34
    62
    32
    17
    5
See reviews for
16
10
13
93
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Bologna, Italy
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for 9 days while my husband attended a conference and the customer service was EXEMPLARY the entire time. Usually I like to commend particular individuals, but in this instance, everyone working in all facets of the hotel was so incredible that it is difficult to single out particular employees. They all greeted me with a smile and went... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Anonymous 187801: We thank you for choosing the Sheraton Imperial for your stay and for your fantastic review. We're pleased to know that you had a wonderful experience with all of our team members. Again, thank you for your business and we hope to see you in the near future. Sincerely, DianeT Customer Service Manager SIHCC More

Newland, North Carolina
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

First off we did not have reservations. We had checked on some internet booking sites for a place to stay and this hotel came up with availability. Yet upon check-in the lady said they were fully booked and did not have any availability. We spent 10 mins telling the lady that she does have availability and she would never check.... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Justin R: We are very sorry that your experience was not positive. I assure you that your comments are important to us, and we will use them for training purposes. We want all our guests to enjoy their stay while receiving stellar customer service. Thank you for taking the time to write, and we hope you will give us... More

Burnaby, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Came on a business trip, checking in was fast and easy. Shuttle to and from the Airport could use an upgrade but it gets from A to B. Enjoyed the snacks in the Club Lounge, the staff were very friendly and always said "hello" when walking past. Was there for only a short period of time, but it was very... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Aaron Y: First we would like to extend our appreciation to you for choosing the Sheraton Imperial Hotel for your stay during your business travel. We also wanted to thank you for taking the time out to write your comments regarding our hotel and some of the amenities we have to offer. Thank you again for your business and... More

Hickory, North Carolina
Top Contributor
58 reviews 58 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was chosen by NC Farm Bureau, but the experience was all mine and special again. Second convention at this location and very glad about the Sheraton. Room was clean and very quiet. The staff was friendly from the desk to the servers at our breakfast and luncheon. Food is buffet style and great quality. Had dinner at their... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear JJL: Thank you for your great review. It was our pleasure to serve as host for the Farm Bureau 2014 Conference. I especially appreciate your comments regarding the friendliness of our staff. Remarks such as these are also used as a training tool for our staff to let them know they are doing a GREAT job and that our... More

Colorado
Top Contributor
303 reviews 303 reviews
67 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a 2 day conference. The hotel hosted the conference and from that aspect it was nice. The catering was good. The room that I had was okay. I requested a quiet room and was assured it would be; however my room was on the highway side of the building so I could hear some traffic. The... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Beachbreeze66: We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest’s comments as they help us improve, and continually provide the best guest experience possible. We rely on you, our guest, to let us know how we are doing and how we can better meet your... More

Austin, Texas, United States
Contributor
15 reviews 15 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 18, 2014

If you check in at the Sheraton Imperial, make sure you don't get into room 133 or 134, or others down at end of that hallway. I walked toward the back of the hotel thinking, "great, this should be nice and quiet" and it was anything but. It started with the AC. Moderate temps here in Durham and the AC... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Reginald F: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. I apologize for the delay in my response to your on-line review; however, I wanted to ensure that all of our Management Team was made aware of your feedback. Often times the feedback we receive... More

Washington DC, District of Columbia
Top Contributor
304 reviews 304 reviews
53 hotel reviews
169 helpful votes 169 helpful votes
4 of 5 stars Reviewed February 22, 2014

I was there for just one night, and that was a good night. The only problem I found is that the windows does not open and the air conditioning was very noise. I turned it off, and still I could sleep well. Otherwise is a good hotel, with a nice mattress, clean, and have a renovated bathroom. The staff is... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Darwinsail: Thank you very much for taking the time to share your comments online about your overall experience at the Sheraton Imperial Hotel. I have taken note of your comments and will share them with the Director of Engineering. Thank you again for your valuable comments. These are of great importance to us and allow us to monitor and... More

Wilmington, North Carolina
Top Contributor
86 reviews 86 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 18, 2014

I recently stayed at this hotel for a 2-day conference. The hotel rooms were clean and comfortable. The beds were very soft and cozy! The customer service was wonderful the entire time we were there. The only negative was the food at the conference - the buffet lunch and breakfast were not very good. We were happy to go out... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Stephanie F: Thank you very much for taking the time to share your comments about your overall experience at the Sheraton Imperial Hotel during your convention. It was a very exciting time for us to have the opportunity to host this conference. The Sheraton Imperial is committed to providing our guests with the highest level of quality services and... More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 13, 2014

I couldn't agree more with sandlovers' review that "EVERY single employee I encountered knew the meaning of customer service.....and with a smile!" I have stayed in this hotel 3 times and the staff are so friendly, it feels like coming home. Lori in the bar is lovely, the staff at the reception always greet you with a smile and a... More

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear LauraE04: We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest’s comments as they help us improve, and continually provide the best guest experience possible. We rely on you, our guest, to let us know how we are doing and how we can better meet your... More

Portland, Oregon
Top Contributor
96 reviews 96 reviews
42 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 2, 2014 via mobile

We stayed at this hotel for a conference. This is the second time we have stayed here. We were able to be on the club lounge floor and enjoyed the free breakfast items and snacks in the early evenings. It is not a lot of food but it is still a nice amenity. There is a nice walking path that... More

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Katwave: Thank you for taking the time to share your on-line review. It was great to hear that you enjoyed your stay. I can truly say that our team has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are all about; exceeding our guest’s expectation through... More

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Additional Information about Sheraton Imperial Hotel and Convention Center

Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Imperial Hotel
Sheraton Durham
Durham Sheraton
Address: 4700 Emperor Blvd, Durham, NC 27703
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Durham
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Reservation Options:
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