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Sheraton Imperial Hotel and Convention Center

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4700 Emperor Blvd, Durham, NC 27703
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Breakfast for 2 Included
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1 room 1 guest
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Sheraton Imperial Hotel and Convention Center
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220 Reviews from our TripAdvisor Community

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Traveler rating
    58
    92
    44
    18
    8
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15
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136
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (220)
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    (62)
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Edinburgh
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

It's what you would expect from a Sheraton. Nothing was exceptional, room was clean and well equipped - would take your own pillows though, the ones in the room were terrible. Staff were nice and food was average

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear StephenGar: Thank you for taking the time to leave a review of your recent stay with us. Here at Sheraton Imperial Hotel, we strive to exceed your expectations each stay. We appreciate all feedback, both positive and negative. Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that... More 

Dallas, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I've stayed here many times. This trip was on the club floor. Well what a joke. Each club floor has a banquet room around rooms1020 / 920 and they hire them out to parties until 2am. With the doors to the room open and constant shouting in the corridors combined with paper thin walls I had to change rooms at... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Anthony L: Thank you for providing such a detailed review of your stay. We do take pride in our excellent hotel, and greatly appreciate receiving feedback which will assist in our continuous efforts to strive to be a better place to stay. We sincerely regret that your experience did not exceed the expectations you have grown to expect from... More 

Keansburg, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was very clean and the staff friendly! We arrived late and were hungry. Since the kitchen had closed for the evening the girl at the desk directed us to a nearby restaurant that delivered directly to our room. We were very grateful after traveling such a long distance. We would definitely book again when in Durham! Disappointed we... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear skip1977: Thank you for your business as well as your kind review. Both are greatly appreciated. I'm truly glad you enjoyed your stay with us and hope you will come see us again. Sincerely, DianeT Customer Service Manager SIHCC More 

Vancouver, Canada
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very accommodating staff. I was given a lovely clean and very quiet room. I slept extremely well after a stressful journey. The beautiful pool was very welcome the next morning. I had arrived very late and got an upgrade and late check-out. Couldn't be happier.

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear asdfgal: Thank you so much for this wonderful review. I look forward to sharing your kind words with the rest of the team and we look forward to welcoming you back! Sincerely, DianeT Customer Service Manager SHICC More 

Fayetteville, North Carolina
Level Contributor
249 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was clean. Parking was adequate. When we went to the concierge to ask for directions to a certain restaurant, one of the van drivers suggested we not take the car, but allow him to take us instead. He took us there, gave us the hotel’s business card and asked us to call him when we were ready to... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Robert M: Thank you for your candid feedback regarding our Hotel and your recent stay. We are delighted you had a wonderful stay with us. We can assure you, your kind words will be shared with all the Team members. It is always a pleasure to receive such great comments from our guests. Thank you for your business and... More 

New Smyrna Beach, Florida
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 23, 2015

Check in turned out to be a mess. When we checked in for a one-week stay, it seemed to go well enough until the next morning the maid around 8am was pounding on our door telling us it was time for us to leave. Front desk: apparently the staff person who checked us was a trainee and was to be... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Kyra R: Thank you for your on-line review. Please accept our apologies for the challenges you experienced while staying with us and know that your experience wasn’t reflective of the high standards of quality and customer service that we’ve set. Your comments will be reviewed by our team and we appreciate the time you have taken to reach out... More 

New York City, New York
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 17, 2015

We had a nice stay at the Sheraton Imperial recently. We arrived in the afternoon and checked in. There was only one attendant on duty so we had to wait 10 minutes while she was having by a discussion with another guest. When we got to the room, we settled in. The rooms are very comfortable and clean. We ordered... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Annah P: Thank you for the on line review of our hotel! Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. I am glad to hear that the weather cooperated during your stay so that you could enjoy the outdoor pool. Again, thank you for taking... More 

Statesville, North Carolina
Level Contributor
7 reviews
5 of 5 stars Reviewed July 10, 2015

I was a member of the NC SAB for SADD and we hosted our state conference here in November. This hotel handled it perfectly. Everything was set up perfectly and it was so great to work with such a great hotel staff. Very pleased

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Katieet0303: We thank you for choosing the Sheraton Imperial for your NC SAB for SADD Conference and for you fantastic review. We're pleased to know that you had a wonderful experience with all of our team members. Again, thank you for your business and we hope to see you in the near future. Sincerely, DianeT Customer Service Manager SIHCC More 

Vienna
Level Contributor
271 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed July 2, 2015

positive Very short drive to/from airport Ample free parking. We never had to worry about finding a place to park even if we returned from late night dining. (Thumbs up) Spotless clean room, ok in size Professional, friendly front desk staff No noise from Interstate or airport Nice pool area Reasonably priced coffeeshop Could be improved Dark room (decor, furniture)... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Cibiem: Thank you for the on line review of our hotel! Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, it is truly appreciated and I will be sure to share it with Team Sheraton.... More 

Punta Gorda, Florida
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 1, 2015

We stopped here while on a trip from Florida to Connecticut. This is a top rate facility in Durham. It's a huge place! I know this next comment is going to be hard to believe due to the usual quality of hotel restaurants but they have a good one. I had a wonderful breakfast and an excellent pizza for dinner.... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Mable S: Thank you for your great review. We strive to make our guest experiences excellent, and it seems we achieved this during your stay. I especially appreciate your comments regarding the Sheraton’s Make A Green Choice Program (MAGC). Make A Green Choice (MAGC) is Starwood’s guest-facing sustainability program in which our guests can choose to help reduce our... More 

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