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Sheraton Imperial Hotel and Convention Center

3.5 of 5 4700 Emperor Blvd, Durham, NC 27703
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Sheraton Imperial Hotel and Convention Center
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Sheraton Imperial Hotel and Convention Center
Sheraton Imperial Hotel and Convention Center
Sheraton Imperial Hotel and Convention Center
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182 reviews from our community

Traveler rating
    48
    75
    36
    17
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York, New York
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

hotel is older, has a very basic lobby and rooms are spread out and not very easy to get to. Hallways are basic as well as guest rooms. Rooms are a very large size and comfortable enough. Hotel is about a 15 minute drive from RDU airport

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear ExpertTravelCritic: Thank you for the on-line review of our hotel. We hope your stay was enjoyable. Again, thank you for your review and for your business. Sincerely, DianeT Customer Service Manager SIHCC More 

Pittsburgh, PA
Top Contributor
91 reviews 91 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent two here the past weekend while we were in for a football game. We stayed on the club floor and the room was very nice. Clean room and a comfortable bed. The Lounge was nice and the staff was very friendly. For the rate we received, I thought that it was a very good value. I would stay here... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear JRJLAE: First we would like to extend our appreciation to you for choosing the Sheraton Imperial Hotel for your stay. We also wanted to thank you for taking the time out to write your comments regarding our hotel. It was good to hear that you enjoyed your stayed on the Sheraton Club level and all the amenities we have... More 

Dallas, Texas
Top Contributor
69 reviews 69 reviews
26 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 8, 2014

I stayed three nights for a business trip and I'd give it stars for an average room look/feel and 4 stars for proximity to airport, friendly staff, and a good shuttle bus. Stayed on the Club Level which offers free breakfast and evening drinks and hor d'oevres which was a nice touch - the club lounge also seemed more up... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear BostonianinDallas: Thank you very much for taking the time to share your comments online about your overall experience at the Sheraton Imperial Hotel. Most guests find our location a welcome change from the asphalt and concrete of typical airport hotels. Our park-like setting, convenient to RTP, RDU, universities and corporate campuses, is a refreshing change for business and leisure... More 

Suwanee, Georgia
Top Contributor
108 reviews 108 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 5, 2014

On our way up to D.C. for a family wedding, we stayed at this hotel on Halloween. The staff was very courteous and did all in their power to be helpful. We stayed on the club level in a very comfortable room. When our requested 8a.m. wakeup call for the morning of 11/1 didn't happen, we overslept and missed the... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Susan R: Thank you for taking the time out not only to visit our property but to leave a review on your experience with us. At Sheraton Imperial, we take much pride in satisfying our guests at all times. We look forward to serving you again in the future. Sincerely, DianeT Customer Service Manager SIHCC More 

2 reviews
5 of 5 stars Reviewed November 4, 2014

Traveled to Durham to get away and relax. I must say the hotel staff did a great job in displaying excellent customer service. As soon as I walked through the door I was assisted in every way. The hotel is very nice and cozy, the atmosphere was great. The restaurant located inside of the hotel had great food during breakfast... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Wakia V: We thank you for choosing the Sheraton Imperial Hotel for your getaway and for you fantastic review. We're pleased to know that you had a wonderful experience during your stay. We thank you very much and look forward to a return visit. Sincerely, DianeT Customer Service Manager SIHCC More 

Vienna
Top Contributor
216 reviews 216 reviews
43 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed November 1, 2014

Stayed at the hotel since I attended an event there. Pros Only a short drive to/from airport Ample free parking. We never had to worry about finding a place to park even if we returned from late night dining. (Thumbs up) Spotless clean room, ok in size Professional, overwhelmingly friendly front desk staff Fastest check-in and check-out ever No noise... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Cibiem: The Team Sheraton Imperial want to take this opportunity to thank you for providing us feedback regarding your most recent stay. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, it is truly appreciated... More 

2 reviews
5 of 5 stars Reviewed October 20, 2014

Recently stayed at this hotel for work, it was great staff was helpful and very nice.The only negative is the surrounding area it is located in an office park district so your surrounded by office businesses. There are no resturants within walking distance so you are forced to eat at the hotel which can be expensive and the food is... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Terri J: Thank you for taking the time to share your review. It was great to hear that you enjoyed your stay. Whether for business or personal travel, we are glad that you chose us. We thank you for your business and hope to see you real soon. Sincerely, DianeT Customer Service Manager SHICC More 

Zephryhills,Fl
Contributor
17 reviews 17 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 19, 2014

We stayed in this hotel after visiting granddaughter and family in nearby Cary. Wonderful staff and facility. Chelsea checked us in quickly and efficiently. We left something in the room and talked to Nadia , head of housekeeping. She found what we had left and will forward it to our home. Thank you so much.

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Marygmc: Thank you for your great review. We strive to make our guest experiences excellent, and it seems we achieved this during your stay. I especially appreciate your comments regarding our staff and I will be sure to share it with the entire team. We thank you very much and look forward to a return visit. Sincerely, DianeT Customer... More 

Valle Crucis, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2014

We stayed at this hotel when we were visiting colleges with our daughter. We stayed on the concierge level and were very pleased. The hotel was affordable, clean and convenient. We would stay here again.

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear bbloflin: It is great to hear a nice review. We strive to provide that clean and comfortable hotel room that you are looking for. We hope you will stay with us again. Sincerely, DianeT Customer Service Manager SIHCC More 

Saint Augustine, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 5, 2014

I was just at this hotel for a convention and I can't say enough good things about it. The staff was outstanding: front desk, housekeeping, wait staff, etc. The food in the Seasons restaurant was first-rate. The property is so clean, free wi-fi, very comfortable bed, large closets and a free shuttle to the airport. What more can I say.... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear 402reviewer: Thank you so much for this wonderful review. I look forward to sharing your kind words with the rest of the team and we look forward to welcoming you back! Sincerely, DianeT Customer Service Manager SIHCC More 

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Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Phone Number:
Location: United States > North Carolina > Durham
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Family Hotel in Durham
#25 Business Hotel in Durham

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