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Sheraton Imperial Hotel and Convention Center

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4700 Emperor Blvd, Durham, NC 27703
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Breakfast for 2 Included
Best prices for: 1 room 1 guest
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Sheraton Imperial Hotel and Convention Center
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Sheraton Imperial Hotel and Convention Center
Sheraton Imperial Hotel and Convention Center
Sheraton Imperial Hotel and Convention Center
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204 reviews from our community

Traveler rating
    54
    86
    39
    18
    7
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21
15
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128
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
25 reviews 25 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

A nice hotel with great bedding and very comfortable beds. Nice bar gathering place as well and a very good restaurant. I always use the "save the earth" option where you can opt to not have your room cleaned for a $5 credit. I use this in the small shop to get either coffee or juice every morning before I... More 

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memphis, tn
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I really enjoyed my 3 night stay here. The breakfast buffet was good and the lady that served was ok. I don't eat pork and they only had pork bacon and pork sausage. The free wi-fi was fast and worked without any issues. The room was nice and clean and the bed was perfect. The only problem I had in... More 

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Petah Tiqva, HaMerkaz, Israel
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

hotel is clean, safe, very nice , rooms are big and modern , wifi is very good, stable . there is enough parking good location in RTP, close to the Durhan shoping center . Ill be happy to come again . very good staff !

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Ami Z: We are delighted to hear that you had an excellent stay at the Sheraton Imperial Hotel during your most recent trip. We appreciate any and all feedback provided and we look forward to welcoming you back. Again, thank you for your review and for your business both are greatly appreciated. Sincerely, DianeT Customer Service Manager SIHCC More 

Boone, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

Being a General Manager of a Marriott property, I have a more critical eye than most when staying at hotels, and I must say, I was EXTREMELY impressed by the quality of the experience I had at this property while attending a conference! Every single one of their staff, no matter what department, provided first class service and I believe... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear BooneCourtyardGM: Thank you for taking the time to share your on-line review. It was great to hear that you enjoyed your stay with us during your conference. I can truly say that our team has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are all about;... More 

Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

So for the first time in almost 15 years I lost my Platinum Status. I am lifetime gold but many places my drop in "class" was noticeable. Not at the Sheraton Imperial!!! The front desk staff still treated me like I was a platinum member and as an additional surprise I went to the club lounge to be greeted by... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Paneraiguy: Thank you for being an SPG Gold member and for taking the time to leave a review of your recent stay with us. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament that we have done just that. I will be sure to share your review with Veronica.... More 

Gainesville, FL
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Facility was well appointed, neat and cleanas were rooms. Staff was respectful and helpful. Is not terribly close to activities but great place to attend a conference. Fitness center close by. Food was very good. Very slight mildew smell back in rooms, otherwise wonderful.

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Gat0rm0m: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. I will be sure to share with Team Sheraton your comments regarding your recent stay. Often times the feedback we receive from our guests will provide us a great insight into areas which demand our attention.... More 

Lenoir, North Carolina
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here on a lark and we were so very pleasantly surprised. Making reservations was a breeze as was the check in procedure. Everyone was very friendly and helpful. The hotel was neat, clean and quiet!! Checking out was also very easy, They even have a shuttle which will take you to a nearby restaurant of... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Edgar W: First we would like to extend our appreciation to you and your wife for choosing the Sheraton Imperial Hotel for your stay. We are truly glad we have met all your expectations; your kind word will be passed on to our entire Team. And it will be my pleasure to share your comments concerning the frozen drinks... More 

San Antonio, Texas, United States
Top Contributor
129 reviews 129 reviews
69 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 31, 2015

This property has been nicely updated since I last visited and I was very pleased. The beds are comfy and the rooms look more upscale, warm, and inviting now. The bathroom has also been updated and is more modern and luxurious looking too. The food was good and service was great too. I will definitely be staying here again during... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Jamie Z: Thank you for your on-line review of the Sheraton Imperial Hotel. We're thrilled you enjoyed your experience and had an opportunity to enjoy our newly renovated rooms. Thank you for your business. We look forward to your next visit. Sincerely, DianeT Customer Service Manager SIHCC More 

Manahawkin, New Jersey
1 review
5 of 5 stars Reviewed March 24, 2015

The entire staff was professional, courteous, friendly, helpful and attentive at all times. I was there for 5 days and 4 nights as part of a convention of over 400 people and they exhibited these qualities at all times. A special shout out to the shuttle drivers who got us to restaurants and back in time for our night time... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear T D: Thank you for taking the time to share your on-line review. It was great to hear that you enjoyed your stay. I can truly say that our team has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are all about; exceeding our guest’s expectation... More 

Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 23, 2015

When I checked in I found that the suite room I had upgraded to would not fit my needs during meetings I was having on the following day. With very little conference space left I was able to work with Dan Connor at the front desk to secure a meeting space and room on the club floor which more than... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear John C: We thank you for choosing the Sheraton Imperial Hotel for your stay and for you on-line review. We're pleased to know that you had a wonderful experience during your stay. I will be sure to share your review with Dan and Mark. We thank you very much and look forward to a return visit. Sincerely, DianeT Customer... More 

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Prices are for 1 room, 2 adults
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