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Sheraton Imperial Hotel and Convention Center

3.5 of 5 4700 Emperor Blvd, Durham, NC 27703
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Sheraton Imperial Hotel and Convention Center
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Sheraton Imperial Hotel and Convention Center
Sheraton Imperial Hotel and Convention Center
Sheraton Imperial Hotel and Convention Center
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186 reviews from our community

Traveler rating
    48
    78
    37
    17
    6
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114
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mass.
Top Contributor
87 reviews 87 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

Only stayed for one night so I didn't use any of the amenities. Hotel was clean all around. My room felt old. Tiny bathroom. Bed was clean and comfortable. Big drawback was the extremely loud heating system. Banging when it turned on and off. Finally got up at 2:00 and turned the fan on which helped. Good trick! Not really... More 

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Charlotte, North Carolina
Top Contributor
326 reviews 326 reviews
38 hotel reviews
214 helpful votes 214 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited the Sheraton Imperial as I had a short business related trip to Durham come up, and we were hard pressed to even find a hotel with availability in the area for a Tuesday night. The Sheraton was super convenient for my business, and was extremely nice. The lobby has a restaurant as well as a quick service café,... More 

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Duluth, Minnesota
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

I'm actually writing this in the business center of the SIHCC. I'm researching another business trip and wanted to tell everyone what a fabulous property this. Since being picked up by the airport shuttle, every employee I have encountered has been incredibly friendly and outgoing. The rooms are clean, modern and cozy. The restaurant food is fantastic. The convention space... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear DanTheBooker: Thank you very much for taking the time out to write your comments regarding our Hotel. We are very please we were able to meet and exceed your expectations. Your very kind words will be passed onto each department manager to share with the staff, we're sure they would love to hear such great review. I hope you... More 

Charlotte, North Carolina
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Sheraton Imperial is conveniently located close to many business locations in the RTP area. It is central to Raleigh, Durham, and Chapel Hill, all being 15-20 minutes away (non rush-hour of course). The hotel has a large lobby area with lots of seating, a business/computer area, and a bar/lounge. There is a also a coffee shop and store located... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Thomas M: Thank you very much for taking the time to share your comments about your overall experience at the Sheraton Imperial Hotel. Team Sheraton’s number one objective is to exceed our guest’s expectations. So, it’s good to hear that we did just that! WE appreciate your business and hope to see you real soon. Sincerely, DianeT Customer Service... More 

New York, New York
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 2, 2014 via mobile

hotel is older, has a very basic lobby and rooms are spread out and not very easy to get to. Hallways are basic as well as guest rooms. Rooms are a very large size and comfortable enough. Hotel is about a 15 minute drive from RDU airport

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear ExpertTravelCritic: Thank you for the on-line review of our hotel. We hope your stay was enjoyable. Again, thank you for your review and for your business. Sincerely, DianeT Customer Service Manager SIHCC More 

Pittsburgh, PA
Top Contributor
94 reviews 94 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 17, 2014

Spent two here the past weekend while we were in for a football game. We stayed on the club floor and the room was very nice. Clean room and a comfortable bed. The Lounge was nice and the staff was very friendly. For the rate we received, I thought that it was a very good value. I would stay here... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear JRJLAE: First we would like to extend our appreciation to you for choosing the Sheraton Imperial Hotel for your stay. We also wanted to thank you for taking the time out to write your comments regarding our hotel. It was good to hear that you enjoyed your stayed on the Sheraton Club level and all the amenities we have... More 

Dallas, Texas
Top Contributor
69 reviews 69 reviews
26 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 8, 2014

I stayed three nights for a business trip and I'd give it stars for an average room look/feel and 4 stars for proximity to airport, friendly staff, and a good shuttle bus. Stayed on the Club Level which offers free breakfast and evening drinks and hor d'oevres which was a nice touch - the club lounge also seemed more up... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear BostonianinDallas: Thank you very much for taking the time to share your comments online about your overall experience at the Sheraton Imperial Hotel. Most guests find our location a welcome change from the asphalt and concrete of typical airport hotels. Our park-like setting, convenient to RTP, RDU, universities and corporate campuses, is a refreshing change for business and leisure... More 

Suwanee, Georgia
Top Contributor
108 reviews 108 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 5, 2014

On our way up to D.C. for a family wedding, we stayed at this hotel on Halloween. The staff was very courteous and did all in their power to be helpful. We stayed on the club level in a very comfortable room. When our requested 8a.m. wakeup call for the morning of 11/1 didn't happen, we overslept and missed the... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Susan R: Thank you for taking the time out not only to visit our property but to leave a review on your experience with us. At Sheraton Imperial, we take much pride in satisfying our guests at all times. We look forward to serving you again in the future. Sincerely, DianeT Customer Service Manager SIHCC More 

2 reviews
5 of 5 stars Reviewed November 4, 2014

Traveled to Durham to get away and relax. I must say the hotel staff did a great job in displaying excellent customer service. As soon as I walked through the door I was assisted in every way. The hotel is very nice and cozy, the atmosphere was great. The restaurant located inside of the hotel had great food during breakfast... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Wakia V: We thank you for choosing the Sheraton Imperial Hotel for your getaway and for you fantastic review. We're pleased to know that you had a wonderful experience during your stay. We thank you very much and look forward to a return visit. Sincerely, DianeT Customer Service Manager SIHCC More 

Vienna
Top Contributor
216 reviews 216 reviews
43 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 1, 2014

Stayed at the hotel since I attended an event there. Pros Only a short drive to/from airport Ample free parking. We never had to worry about finding a place to park even if we returned from late night dining. (Thumbs up) Spotless clean room, ok in size Professional, overwhelmingly friendly front desk staff Fastest check-in and check-out ever No noise... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Cibiem: The Team Sheraton Imperial want to take this opportunity to thank you for providing us feedback regarding your most recent stay. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. Again, thank you for taking the time to share your feedback, it is truly appreciated... More 

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Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Phone Number:
Location: United States > North Carolina > Durham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#23 Family Hotel in Durham
#25 Business Hotel in Durham

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