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Sheraton Imperial Hotel and Convention Center

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4700 Emperor Blvd, Durham, NC 27703
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Sheraton Imperial Hotel and Convention Center
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Sheraton Imperial Hotel and Convention Center
Sheraton Imperial Hotel and Convention Center
Sheraton Imperial Hotel and Convention Center
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198 reviews from our community

Traveler rating
    51
    83
    39
    18
    7
See reviews for
21
15
15
122
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lenoir, North Carolina
Senior Contributor
25 reviews 25 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here on a lark and we were so very pleasantly surprised. Making reservations was a breeze as was the check in procedure. Everyone was very friendly and helpful. The hotel was neat, clean and quiet!! Checking out was also very easy, They even have a shuttle which will take you to a nearby restaurant of... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Edgar W: First we would like to extend our appreciation to you and your wife for choosing the Sheraton Imperial Hotel for your stay. We are truly glad we have met all your expectations; your kind word will be passed on to our entire Team. And it will be my pleasure to share your comments concerning the frozen drinks... More 

San Antonio, Texas, United States
Top Contributor
124 reviews 124 reviews
65 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property has been nicely updated since I last visited and I was very pleased. The beds are comfy and the rooms look more upscale, warm, and inviting now. The bathroom has also been updated and is more modern and luxurious looking too. The food was good and service was great too. I will definitely be staying here again during... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Jamie Z: Thank you for your on-line review of the Sheraton Imperial Hotel. We're thrilled you enjoyed your experience and had an opportunity to enjoy our newly renovated rooms. Thank you for your business. We look forward to your next visit. Sincerely, DianeT Customer Service Manager SIHCC More 

Manahawkin, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

The entire staff was professional, courteous, friendly, helpful and attentive at all times. I was there for 5 days and 4 nights as part of a convention of over 400 people and they exhibited these qualities at all times. A special shout out to the shuttle drivers who got us to restaurants and back in time for our night time... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear T D: Thank you for taking the time to share your on-line review. It was great to hear that you enjoyed your stay. I can truly say that our team has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are all about; exceeding our guest’s expectation... More 

Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 weeks ago

When I checked in I found that the suite room I had upgraded to would not fit my needs during meetings I was having on the following day. With very little conference space left I was able to work with Dan Connor at the front desk to secure a meeting space and room on the club floor which more than... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear John C: We thank you for choosing the Sheraton Imperial Hotel for your stay and for you on-line review. We're pleased to know that you had a wonderful experience during your stay. I will be sure to share your review with Dan and Mark. We thank you very much and look forward to a return visit. Sincerely, DianeT Customer... More 

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2015

First of all, this hotel, the location (for me) and the general attitude of the people is great. The wildcard is Andy. If you enjoy a genuine, interesting and common sense conversation like I do, you're going to love walking in to get a coffee (or whatever) and experience this guy. He is just so refreshing and the world could... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Richard C: Thank you for taking the time to submit a review. I will be sure to share your comments with Team Sheraton and Andy in the Café. It was good to hear that our location was a perfect fit for you. Your recommendation, kind remarks and business are all greatly appreciated. We hope you will come see us... More 

Contributor
18 reviews 18 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 8, 2015

Start my interaction with this hotel when I called the shuttle bus in RDH airport. Within minute, I step on the shuttle and in the front desk 10 minutes after. There were 3 persons in front of me while only one staff serving. Less than a minute, 2 more front desk staff came out and I check-in quickly. All these... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear JL: Thank you for your great review. We strive to make our guest experiences excellent, and it seems we achieved this during your stay. I especially appreciate your comments regarding the friendliness of our staff and I will be sure to share it with the entire team. We thank you very much and look forward to a return visit.... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 7, 2015

I came to this hotel on a business trip to Raleigh a few weeks ago. This was my first time in the area and I came with one coworker. Most of the staff were super nice and someone always talked to me or tried to help me out and figure out if I needed directions. We stayed for 4 days... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Joan H: Thank you for taking the time to share your review. We apologize for the uncomfortable encounter that occurred during your meal. We do take pride in our excellent hotel, and we sincerely regret that your experience was not up to our normal high standards. I have shared your review with the Director of Food & Beverage that... More 

Syosset, NY
Top Contributor
140 reviews 140 reviews
34 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 3, 2015

The reviews seemed a little average, and I have another homey place I usually stay at in Raleigh. But I needed a new place this night so I gave it a try. Very friendly reception and porter staff. More grand than my usual place - big showy lobby and conferences in progress. Got a free drink (Shiraz) at the comfortable... More 

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear SueSyo: Thank you for being an SPG Gold member and for taking the time to leave a review of your recent stay with us. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament that we have done just that. I will be sure to share your review with Team... More 

Capitol City
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed February 27, 2015

Great Staff, Friendly and Helpful. Power Outage on Wednesday, 2/25/2015 had me in a cold room, cold water, no lighting on the 10 floor. I was not going to change walking down a dark stairs....................

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear riding2rhythme: Thank you so much for taking the time to leave such kind comments regarding our staff, we are very lucky to have a staff that gets the customer service culture we try to achieve. We greatly appreciate the comments that you have shared as traveler and we certainly will look forward to your return. In reading your review... More 

National Capital Territory of Delhi, India
2 reviews
3 of 5 stars Reviewed February 26, 2015

i stayed at sheraton imperial hotel for business travel. i am a starwood member and have stayed at multiple SPG properties. if i compare to other SPG properties this is by far the poorest property i have seen. i expect higher standards from sheraton. i will write pros and cons below. 1. rooms are painted dark Brown. Maybe its just... More 

Was this review helpful? Yes
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Ankur1905: Thank you for taking the time to leave a review of your recent stay with us. Here at Sheraton Imperial Hotel, we strive to exceed your expectations each stay. We appreciate all feedback, both positive and negative. Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that... More 

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