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All 8 Dunn hotels

Holiday Inn Express Dunn

2.5 of 5 Hotel   |   900 East Pearsall Street, Dunn, NC 28334
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Ranked #3 of 8 Hotels in Dunn
A recent review
3 of 5 stars reviewed 3 weeks ago
CanadianJane1957 Barrie, Canada
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63 reviews from our community

Traveler rating
    12
    24
    16
    5
    6
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28
13
7
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Annapolis, Maryland, United States
Contributor
20 reviews 20 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Holiday Inn Express is my goto brand for the most part. This was the most disappointed I have been. The staff was friendly and welcoming. This is an older property that appears to have been renovated weird layout with the elevator at one end of the hotel. I checked in and asked for a non-smoking room. When I went in... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Dunn, responded to this review

Dear epfreeland, Thank you for your feedback of our hotel. I am pleased to learn you like the service received from the staff. I apologize for any inconvenience or negative impression caused by the cleanliness of the bathroom, smell of the room and breakfast selection you encountered. Your comments are being shared with the hotel management and appropriate action will... More

Barrie, Canada
Top Contributor
74 reviews 74 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As others have mentioned, it was a little confusing to find the hotel, and the night we were there there weren't many others staying. We did not have any of the issues that others have had with the hotel, other than they could not correct a billing issue - but that was sorted with Holiday Inn's main customer service email.... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Dunn, responded to this review

Dear CanadianJane1957, Thank you for taking the time to review our property. I am delighted to ready your kind comments regarding our friendly staff. Our hotel is committed to providing our guests with the highest quality services and facilities. I am sorry to hear that there were certain aspects of your visit that did not meet your standards in particular... More

Grand Blanc MI
Top Contributor
185 reviews 185 reviews
79 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed July 2, 2014

Upon coming to this hotel, I literally was thrown into an asthma attack because of the smoking area that the manager chooses to have right at the front door! I had a room reserved for three nights and had to use the side door (which did not have a sidewalk) to avoid people smoking! NC has laws and this designated... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Dunn, responded to this review

Dear gwkelley, Thank you for taking the time to provide feedback on your stay. It is unfortunate the policies of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.... More

Columbia, Maryland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 21, 2014

I would not recommend this hotel to anyone. After paying up front for 4 nights at this hotel and arriving one day late to due family emergencies, I was told that they did not have any rooms available. This confused me as I had already paid for the 4 nights. After some clicking around the front desk attendant decided she... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Dunn, responded to this review

Dear Justin T, Thank you for taking the time to review our hotel. It is regrettable that we fell below your expectations. We take comments such as this into serious consideration as we would like to follow up on your experience. I have sent you a private message in an effort to obtain more information. I look forward to hearing... More

Milford,Pa
Top Contributor
230 reviews 230 reviews
74 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed June 12, 2014 via mobile

Stopped overnight on our way to Florida. Although we arrived late due to thunderstorms and accidents on I95 we were warmly greeted by staff. The room was clean and the breakfast was good. It is hard to find but worth the effort. Will stay here again on our next trip to Florida!

Was this review helpful? Yes 1
Fort Lauderdale, Florida
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 7, 2014

The clean hotel good for a quick overnight stay. Conveniently located off of I-95 between the Hampton Inn and Baymont Hotel. There are several restaurants that are close by. The rooms were spacious the bathrooms were clean and had new updated LED TVs. The breakfast area needs an update but it is clean. There is a huge parking lot that... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Dunn, responded to this review

Dear Kevin C, Thank you for your recent stay and for leaving a review of our property. I am delighted to hear that you found our rooms and bathrooms in good condition. I understand that your stay was not 100% satisfactory due to the condition of the breakfast area. Please accept our apologies for any inconvenience this may have caused... More

Portsmouth, Virginia
Top Contributor
85 reviews 85 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed May 13, 2014

As with all my reviews I will start with the cons. This place is behind the Hampton Inn and cannot be seen from the road. In addition there is no signage on the road indicating where to turn in. I ended up driving through the Hampton Inn parking lot to get to it. Once there I discovered the actual road... More

Was this review helpful? Yes 4
Millville, Delaware
Top Contributor
65 reviews 65 reviews
32 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 27, 2014

I've stayed at this hotel several times as a north/south stopover and, as usual, my March visit was pleasant and uneventful. Clean, quite, and comfortable. Front dest trainee was all smiles and accommodating the breakfast at this facility is above average. My one issue: neither my Google Maps GPS, nor my on-board navigation system could find the hotel using the... More

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2014

The room was extremely clean and nice looking. The beds were more than comfortable. The staff was very friendly, and the breakfast was great for a standard free breakfast. Kudos to housekeeping. They made the beds and set up all of my son's stuffed animals on the bed, which made him very happy. I would definitely stay here again.

Was this review helpful? Yes 1
Wesley Chapel, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 29, 2013 via mobile

I can't recommend this hotel at 3 stars. It should be a 2 star or 2.5 starts at best. Warm water only in room and beds were very hard. Breakfast was good however. The hotel was convienient to I-95 and the staff was friendly.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Dunn, responded to this review

Dear Brian U, Thank you for staying with us. I'm glad you mentioned our friendly staff as well as our convenient location. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. I'm sorry you were not satisfied with... More

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Additional Information about Holiday Inn Express Dunn

Address: 900 East Pearsall Street, Dunn, NC 28334
Phone Number:
Location: United States > North Carolina > Dunn
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Dunn 2.5*
Number of rooms: 69
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Also Known As:
Holiday Inn Express Dunn Hotel Dunn
Holiday Inn Dunn
Dunn Holiday Inn

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