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Holiday Inn Express Hotel & Suites Dillsboro

2.5 of 5 26 Rufus Robinson Road, Dillsboro, NC 28725
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Dillsboro
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Holiday Inn Express Hotel & Suites Dillsboro
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118 reviews from our community

Traveler rating
    66
    37
    9
    4
    2
See reviews for
42
37
4
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pulaski, Tennessee, United States
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Right off the interstate and easily located. Check in was a breeze. The front desk was awesome. We woke and enjoyed a wonderful hot breakfast. This place was clean and quiet. Truly, enjoyable stay. Had an indoor pool but forgot our swim wear. Will pack them for our next stay.

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Duluth, Georgia
Contributor
11 reviews 11 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Holiday Inn for two nights including New Year's Eve. The hotel was quiet, easy to get to, and extremely clean. The staff was friendly and cheerful, even on New Year's Eve when they had to work. The room was exceptionally clean, and we got a great deal. This superb hotel tucked away in the mountains is... More 

Was this review helpful? Yes 1
Creedmoor, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

What can I saw but absolutely PERFECT! The rooms were beautiful, heating system was right on, no turning it up and down all the time. Housekeeping services were excellent and they were friendly sking if we needed anything. Breakfast was great and the lady who served it was friendly too checking with me to see if she had forgotten anything... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel was great. Clean and beds were nice. Everything was great! I was surprised to find a small wall area dedicated to winter, with Sven and Olaf included. Everyone was nice and gave us great advice for the trip ahead. It did not seem like an express!

Was this review helpful? Yes 1
Charlotte, North Carolina, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 15, 2014

We have stayed in this hotel many times and it has NEVER not exceeded my expectations!!! The staff is so friendly and accommodating! The breakfast was delicious! Becky and Jamie were wonderful! And my favorite thing was the hot chocolate bar on Friday night!!! And I don't mean a packet of hot chocolate and hot water. There was big batch... More 

Was this review helpful? Yes 2
Mount Holly, North Carolina
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 14, 2014

My husband and I typically spare no expense when it comes to spending a night away from home. We normally would not chose a Holiday Inn Express for our over night trips, but we will again when in Dillsboro! We arrived and were very pleasantly surprised that the hotel was updated, very clean, and the staff was attentive. The housekeeping... More 

Was this review helpful? Yes 1
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Dillsboro, responded to this review

Thank you for the great review and the kind compliments of our property and our staff. Becky is a true delight and just loves interacting with children (and adults too!). I am thrilled that you noticed our special touches - we try our best to make sure that every guest interaction is a great one. Words cannot express how proud... More 

Charlotte, North Carolina
Top Contributor
70 reviews 70 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 14, 2014

The hotel is comfortable and was clean. The rates were higher than expected. I am sure this was due to demand. However, to be a relative new hotel the maintenance was not up to expectations. The hot tub was not working and the towel rack fell of the front of the vanity on my foot. The breakfast was very good... More 

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Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Dillsboro, responded to this review

Thank you for taking the time to review our property. I am disheartened to hear that you were disappointed with your recent stay. Our hot tub is working - the timer just has to finish out a full rotation before you can reset it again. Every time someone resets it the timer requires a full rotation. I'm so sorry that... More 

Cary, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2014

The hotel was comfortable and clean. The heating worked well keeping us warm on a chilly, rainy November evening. The breakfast was wonderful featuring a "pancake in a minute" machine. The hotel staff was friendly and helpful. All in all a very positive experience.

Was this review helpful? Yes 1
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Dillsboro, responded to this review

Thank you for taking the time to review our property! We're happy you loved our pancake machine! We look forward to hosting you again soon! More 

Top Contributor
85 reviews 85 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 30, 2014

This is our second time staying in this hotel. We stayed here 2 years ago and I was very pleased then and not let down this time. I will say this.... stay here is you have kids simply for the lady in the breakfast area. Her name is Becky and she was so nice and helpful last time and she... More 

Was this review helpful? Yes 1
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Dillsboro, responded to this review

Thank you for the wonderful review of our staff, and especially of our wonderful breakfast hostess Becky. She is a true gem and we are lucky she is here to fuss over our guests and make sure every guest experience, especially those of children, exceed expectations. We strive to be the kind of hotel you want to come back to,... More 

North Charleston, South Carolina
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 24, 2014

Great location -- 20 minutes to Cherokee at the most as well as Bryson City. Rooms were extremely clean! Staff was extremely friendly! Can't say anything wrong about this one!! Had the regular hot breakfast items but they did change it up some. Some items were available one day that wasn't on another so a slight change was nice and... More 

Was this review helpful? Yes 1
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Dillsboro, responded to this review

Thank you for taking the time to share your experience with others. We cannot express how proud we are that you had a "perfect" experience while you were with us. It was our honor to host you and your family and look forward to welcoming you again in the future. More 

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Additional Information about Holiday Inn Express Hotel & Suites Dillsboro

Address: 26 Rufus Robinson Road, Dillsboro, NC 28725
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Jackson County > Dillsboro
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dillsboro 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Dillsboro
Holiday Inn Express Dillsboro
Holiday Inn Dillsboro
Dillsboro Holiday Inn

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