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BEST WESTERN PLUS River Escape Inn & Suites

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248 WBI Drive, Dillsboro, NC 28725
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BEST WESTERN PLUS River Escape Inn & Suites
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BEST WESTERN PLUS River Escape Inn & Suites
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460 reviews from our community

Traveler rating
    309
    111
    19
    12
    9
See reviews for
177
172
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42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
  • All months
    (460)
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    (119)
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Jefferson, GA, United States
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My first dealings with the motel when booking left me ready to check in right then. Mr. Chip was most courteous and explained they were undergoing renovations. When I arrived he was also the on on duty then, and recommended an excellent restaurant for our evening meal. I found this motel to be in better shape even while being renovated... More 

Review collected in partnership with Best Western

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Webster, North Carolina
1 review
4 of 5 stars Reviewed 2 weeks ago

Great place for a peaceful night near the mighty Tuckaseegee River. The service was great. The amenities were good: hot tub, indoor pool, work out room, deck with awesome view of mountains, river, and wildlife. The only odd thing was that our closet did not have a rod for hanging clothes!?!

Review collected in partnership with Best Western

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Morehead City, NC, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel is pleasant, clean, convenient and reasonably priced. Nice terrace overlooking river, very pleasant and helpful staff. Convenient to WCU and staff gave good suggestions for dining in Sylva. It is a little tricky to find but a good value.

Review collected in partnership with Best Western

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Hiram, Georgia
Top Contributor
93 reviews 93 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

They are renovating this hotel, but it was still very clean and it wasn't noisy during our stay. When we checked in the staff was so polite and friendly. They definitely made us feel welcomed. We were on the 2nd floor and we had a balcony view of the river. It was so beautiful and peaceful. We took our daughter... More 

Review collected in partnership with Best Western

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Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Horrible stay!! The agents were not pleasant, but I would not have commented on that alone had there not been so many inadequacies. My phone did not even work. The heating/cooling system auto did not work so it was either too cool or too warm, but the biggest inconvenience was the poor bed quality...my bed and pillows were so uncomfortable... More 

Was this review helpful? Yes 1
bwriverescape, General Manager at BEST WESTERN PLUS River Escape Inn & Suites, responded to this review

Elaine, Thank you for taking the time to share your experience with other travelers. I am disappointed to learn you left our property with anything less than a wonderful stay and looking forward to coming back in the future. I am sorry we missed the mark with you. We are undergoing extensive renovations that will take care of many of... More 

Buford, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed here a while ago, but I'm just getting to the review. If this is your first time going to the hotel, it may be challenging to find it. It's behind a crappy looking commercial building, down a hill, and over random railroad tracks. It's oddly located, but I know why they put it there. It is RIGHT on... More 

Was this review helpful? Yes 1
bwriverescape, General Manager at BEST WESTERN PLUS River Escape Inn & Suites, responded to this review

Thank you for taking the time to compliment our beautiful property on the banks of the Tuckasegee River and our staff, particularly Marley. She is a real asset to our company! We hope you will come back to see us sometime soon! More 

Raleigh, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

Very Nice Place to stay while enjoying the Mountains of NC. A nice breakfast and wonderful view from the back deck. Walking distance to a few downtown restaurants. Close to the highway. Very accommodating staff. I recommend this Best Western.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwriverescape, General Manager at BEST WESTERN PLUS River Escape Inn & Suites, responded to this review

Thank you for taking the time to compliment our property. We hope to see you again soon! More 

Atlanta, Georgia
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 23, 2015

The staff are top notch! They are very customer service oriented and I witnessed then go above and beyond on several occasions. Kudos to them! The hotel is under renovation but still needs updating. We had to purchase a curtain rod to hang our clothes. Did I mention the views are outstanding? We had a river front room but unfortunately... More 

Was this review helpful? Yes 1
bwriverescape, General Manager at BEST WESTERN PLUS River Escape Inn & Suites, responded to this review

Thank you for taking the time to review our property. I appreciate you complimenting the hotel and our staff. We will look forward to seeing you again soon once the renovations are complete. We are so excited about the many changes and are anxious to share our renovations with our guests. Thank you for working with us while we are... More 

Raleigh, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2015

The location and experience was above awesome. Love being right on the river. This is my fourth stay at this hotel. Our child goes to WCU and it is our go to place. You can walk or drive to Dillsboros shops and restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
bwriverescape, General Manager at BEST WESTERN PLUS River Escape Inn & Suites, responded to this review

Thank you for the great review! We look forward to hosting you again in the future! More 

atlanta, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2015

My active duty husband and I came here after a day at the casino came to a room that didn't have the jaccuzi room or river view like we booked in ADVANCE! We checked in nothing was accommodated for their inconvience. The hotel looks creepy at dark and the road the leads you to it.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwriverescape, General Manager at BEST WESTERN PLUS River Escape Inn & Suites, responded to this review

Paula, I am sorry that you feel like we are anything less than thankful and honored to host military families at our facility. Unfortunately we are undergoing renovations and we were not willing to compromise the safety of our guests by allowing you to rent a room that was not ready. We put guest safety and comfort above all else... More 

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