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Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

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5400 John Q Hammons Drive NW, Concord, NC 28027
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1 room 1 guest
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Embassy Suites by Hilton Charlotte - Concord \/ Golf  Resort & Spa
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767 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa
See the most recent reviews
Cincinnati, Ohio
Level Contributor
103 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed June 11, 2014 via mobile

Class act at the front desk. Checked in quickly and efficiently. Rooms clean and beds were comfy. Area was quiet but we had a room in corner off the main hall(highly recommend that) as usual breakfast great and the lady at the grill was friendly and a very good cook! Parking area well lit as we were there with the... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

The Hot Rod Power Tour was an amazingly fun weekend for all. Thank you for choosing to stay with us during that event. Safe travels, Alan More 

Columbia, United States
1 review
5 of 5 stars Reviewed June 9, 2014

We arrived late and unexpectedly and were treated very nice and the front desk staff went overboard to make us feel welcomed. I do not recommend the pull out couches but the beds are awesome!!! They offered everything to us that we did not come prepared with including toothbrushes and toothpaste! and a late night Snickers bar for my chocolate... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

The little things really do make a difference and I am so glad to see how the Front Desk staff took care of you. Our staff love to help guests and that is why they are in the hospitality business. I will be sure to share your kind comments. Safe travels, Alan More 

Mechanicsville, United States
2 reviews
5 of 5 stars Reviewed June 9, 2014

I was in charge of a meeting here in June, 2014. Arrived on Sunday; departed on Thursday. Everyone is so very friendly. They go the extra mile to make sure your experience is a positive one. Great location - close to shopping, dining and Charlotte Motor Speedway. Can't wait to return!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for choosing to have your event here. You are right about our great location! We look forward to your next visit with us. Safe travels, Alan More 

Mebane
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 8, 2014

The staff were super friendly!! We arrived just in time for the daily managers get together, which was great! We ate at the restaurant at the hotel and it was wonderful - our dinner was delicious! The room was very clean and relaxing. The beds and pillows were very comfortable. The only negative thing was that the TV in the... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for the wonderful review. So glad you chose to stay with us and send out a review. We look forward to your next visit and we will make certain all TVs are working. Safe travels, Alan More 

New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 7, 2014

I originally was staying at the Embassy Suites in Charlotte as I am attending a work function in Charlotte and the hotel was a few miles where I am working while here. The hotel had unattended children running around playing lacrosse in the hallways and soccer. The noise was unbelievable and throughout the evening we continued to have banging on... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for the kind comments about our hotel. I am sorry to hear about the challenges you had at the other hotel but I am so glad to see that you stayed with the brand. I am sure that was a onetime bad experience at the other hotel and was not the norm. At any rate, we are glad... More 

Marion, United States
1 review
5 of 5 stars Reviewed June 4, 2014

This is the best hotel that I have ever stayed in. The building was very clean and cozy. The staff was very professional In helping my family coordinate the events. I would recommend the Embassy Suite to everyone.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for sharing your experience with us on TripAdvisor! We are glad to be your home away from home when you travel. Come back any time. Safe travels, Alan More 

Durham, North Carolina
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 3, 2014

Super clean and quiet. Very safe area and staff very friendly and helpful. Best hotel in area ans super close to Charlotte Motor Speedway. Loved it! Was a mere 15 minutes to downtown but there are many chain restaurants in immediate vicinity.

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for choosing to stay with us. Whatever the reason, we are the best place to stay in the area! Sure I might be biased but I am justified. We look forward to your next visit with us. Safe travels, Alan More 

Lancaster, Pennsylvania, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 2, 2014

The best thing about the hotel was the gym as it had new equipment that was clean and in working order. The rooms were old, which meant that had stains that come with long-term use and the shower was not pleasurable. I received phone calls at 3:30am and 4am. The breakfast was good and service with breakfast was good as... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

I am sorry to see that your stay was not perfect. I hope that you brought these points to our staff and they were able to make things right. A clean suite is a minimum standard and it sounds like we did not meet that expectation. Please do not let this one experience define our property. Give us another try... More 

Columbia, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 30, 2014

Attended our annual meeting two weeks ago and very much enjoyed the Embassy Suites. Nice, clean, everything you expect with Embassy, but their staff was tremendous! They even have their own corn hole set for the guests. Would definitely stay here again-

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

I am most proud of our staff and I am so glad to see that you were impressed with them as well. They are what makes this hotel special. We look forward to your next visit! Safe travels, Alan More 

Woodbridge, Virginia
Level Contributor
192 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed May 29, 2014 via mobile

Another "go to" hotel on the DC/Atlanta run. Can get crowded on special occasions, so book early. Rooms are great but ones on the back side can be a little noisy due to air conditioning on roof below. Manager's evening buffet is so so, but buffet breakfast is primo.. With eggs/omelets to order. Have not played the associated golf course,... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

I am glad to see that your wife was able to enjoy our Spa Botanica. It is a real treat to experience when traveling. You must make certain on your next visit that you get some golf time at our Rocky River Golf Course. We just were ranked in the top 100 courses in NC! Safe travels, Alan More 

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