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Embassy Suites Charlotte - Concord / Golf Resort & Spa

3.5 of 5 5400 John Q Hammons Drive NW, Concord, NC 28027
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Certificate of Excellence 2014
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Embassy Suites Charlotte - Concord / Golf  Resort & Spa
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Embassy Suites Charlotte - Concord / Golf  Resort & Spa
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591 reviews from our community

Traveler rating
    365
    144
    50
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    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Embassy Suites Charlotte - Concord / Golf Resort & Spa
See the most recent reviews
Greensboro, United States
1 review
5 of 5 stars Reviewed August 8, 2013

This the place to stay if you are visiting Charlotte. The staff is top notch and always professional as well as efficient. The standards are set high and maintained through your entire stay. You don't have to leave to have an enjoyable stay in the city. This establishment gives you that experience. It doesn't matter if your one, couple, or... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your gracious review. We do think that our standards are high because we know how many other choices guests have when deciding where to stay. We want to be the best and that success is determined by you, our guests. Thank you for staying with us and we look forward to your next visit with us. Safe... More 

Norfolk, Virginia
2 reviews
4 of 5 stars Reviewed August 7, 2013

I and my family stayed her to go to Carowinds. We love this hotel. The rooms are clean and neatly kept. The towels are soft and clean. The floor we stayed on offered snacks all through the day (candy bars,soda,water, popcorn, and chips, Starbucks’s frappes, and coffee, cookies, tea, and red bull etc.). My teenage daughter had a ball with... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review and choosing to stay with us for your family trip to Carowinds. Sounds like you stayed on our Premium Floor that offers all the extra amenities your kids enjoyed. We just started that program and it has been a big success with our guests. We look forward to your next visit to our property. Safe... More 

raleigh, United States
1 review
5 of 5 stars Reviewed August 7, 2013

The hotel was clean. Nice lobby area. The complimentary evening reception was nice. Good variety of food at the complimentary breakfast. Fresh made omelets. The staff was friendly. Starbucks coffee on site was a bonus.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your kind review. Having Starbucks served out of our Caffeina's Coffee Shop has been a positive change in our operation. I am not a coffee drinker but many of our guests are and their devotion to Starbucks is obvious. Thank you for choosing to stay with us. Safe travels, Alan More 

Boston, Massachusetts
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 4, 2013

My wife & I stayed at Embassy Suites for a conference she was attending. The hotel was very nicely kept, and clean. The atrium area was very nice to have - free wifi in the atrium, complimentary breakfast (large spread), and beautiful water feature with glass elevators. The ceiling is all windows, so a lot of nice light. When we... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for the detailed review. You hit all the points that make our hotel great. We are fortunate to have such a popular restaurant in our hotel. It is always best to make reservations to ensure you can be seated. Sorry that you did not get a chance to experience our Rocky River Grille on this trip. Thank you... More 

Warren NJ, United States
1 review
5 of 5 stars Reviewed August 3, 2013

Gorgeous room. two beds in room. Well decorated. Side room with sofa, TV and desk, fantastic. Daughter age 11 used pool with grandparents. I did not see it. Open elevators with great view as travel up and down of lobby and eating areas. New and clean.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review. You can't beat our suites! Our hotel is a great property for all travel needs but especially when traveling with the grand kids. Thank you for choosing to stay with us. Safe travels, Alan More 

Oxfordshire, United Kingdom
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 2, 2013

There is nothing wrong with this hotel but that it. It is just that. The staff are courteous, the breakfast buffet is OK but little fresh cut fruit. The free Wifi is only in the lobby. By the last day we found if you logged on in the lobby it remains connect in the room (on the 10th floor). It... More 

Was this review helpful? Yes 1
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for taking the time to write a review. I regret that it seems we did not "wow" you during your stay. We do think we are the best hotel in the area because of all that we offer besides our location. With the full suite, full cooked to order breakfast, evening reception, restaurant, spa, and golf course, no... More 

A TripAdvisor Member
3 of 5 stars Reviewed July 31, 2013

Staff were pleasant. The facility is uninviting. This is a convention center so you may have an event there crowding the parking area. Also you have to walk through the lobby area and near the dining to get to the pool. The elevator does not lead right to pool area which makes it very awkward. The lobby is roped off... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for taking the time to share your thoughts about your stay with us. Regretfully, we are not the hotel for everyone, even though we try. I am glad to see that you felt the service from our staff pleasant. We truly love our property and do our best to make it warm and inviting for all that stay... More 

Raliegh, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 29, 2013

they say free internet, it only in the lobby. Their is a charge to have it in the room. Who would want to set down in a noisy lobby when you could be in your room. The popcorn maker they said was broke. When I ask one of the dinning personal they said it had been down over a week.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review. Even with the negative points that you mentioned, I am glad to see that our staff customer service was rated so high by you. I tell me staff that great customer service can make up for some product flaws such as a broken popcorn machine or the fact that there is a charge for internet... More 

Phoenix, Arizona
Contributor
19 reviews 19 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 24, 2013

Stayed here in February 2013. Ths staff are very warm and welcoming. Breakfast in the morning is the best part. Full cooked to order with a wait staff to assist. This hotel was clean, large rooms, great indoor pool area, nice fitness center and a full servie spa. We ordered room service once from the restaurant for dinner. It was... More 

Was this review helpful? Yes 1
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review. You hit the highlights about our property. Our Rocky River Grille is a great restaurant and to have a quiet dinner delivered by room service to your suite is truly special. Thanks for sharing your experience. We will be here for you on your next visit to Charlotte. Safe travels, Alan More 

A TripAdvisor Member
3 of 5 stars Reviewed July 22, 2013

I have no problem with this hotel. I've stayed many times. The property is beautiful and the rooms are very nice. The problem is the staff. They are rude and obnoxious and try to make your problems worse rather than resolve them.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

I am sorry to see your review complains about our staff. While we are not perfect, we do truly want to make all our guests have a great stay with us. Southern Hospitality is a major part of our culture here. I wish I had more information from you about what exactly happened to cause such a negative experience for... More 

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Additional Information about Embassy Suites Charlotte - Concord / Golf Resort & Spa

Address: 5400 John Q Hammons Drive NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Charlotte - Concord / Golf Resort & Spa 3.5*
Number of rooms: 308
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Concord
Concord Embassy Suites
Hotel Style:
#1 Green Hotel in Concord
#2 Business Hotel in Concord
#3 Romantic Hotel in Concord
#4 Family Hotel in Concord

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